Service Addendum: Effect of the

SATA DVD Drive on Service Procedures

N OTE : This addendum applies only to certain PRO-model Print Servers (see “Identifying
applicable Print Servers” below).

Overview
The Print Server now ships with a SATA DVD drive, instead of an IDE DVD drive.
When servicing an applicable Print Server with a SATA DVD drive, be aware of the following:
• DVD drive power and data cable connections: The ribbon cable has been replaced by
a SATA power/data combination cable. The data portion of the cable connects to
motherboard connector SATA 1; the power portion connects to a 4-pin power supply
cable (see page 2).
• HDD data cable connection: The HDD data cable connects to motherboard connector
SATA 2, instead of SATA 1 (see page 2).
• System software installation: A preparation disk (CD0) must be used whenever
system software is installed. CD0 enables the Print Server to recognize bootable media
(see page 2).
• Motherboard replacement and option kits: The Feature Update CD does not work with
the SATA DVD drive. You must use the Fiery Options Utility CD. If you are installing an
option kit or motherboard replacement kit that includes the Feature Update CD, discard
it and use the Fiery Options Utility CD as described in the documentation that
accompanies the kit.
• Troubleshooting: Some troubleshooting procedures have changed (see page 3).

Identifying applicable Print Servers

This addendum applies only to PRO-model Print Servers with the following back panel:

4 USB ports
in this location

No USB ports
in this location

Copyright 2010 © Electronics for Imaging, Inc. Part Number: 45091626

15 March 2010
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Updated service procedures

This section presents the service procedures and troubleshooting topics that change when a
SATA DVD drive is installed in the Print Server. For a summary, see “Overview” on page 1.

To connect the SATA DVD drive and HDD to the motherboard

The SATA DVD drive and HDD connect to the motherboard as follows:

SATA DVD drive power/data

combination cable

Motherboard connections
Connect to SATA 1
(SATA 1) (SATA 4)

(SATA 2) (SATA 3)

Connect to 4-pin
power supply cable

Connect to back
of DVD drive

Connect HDD data cable to SATA 2

Connect SATA DVD drive

power/data combo cable to SATA 1
Tyan S5197 motherboard

To begin System Software installation

You must insert CD0 to begin system software installation whenever you install system
software, otherwise the software installation hangs. CD0 enables the Print Server to recognize
bootable media such as System Software DVD1. CD0 runs for approximately 2 minutes,
ejects automatically, and then displays a prompt on the Print Server Control Panel (see
below). The remainder of the System Software installation procedure is as described in the
Installation and Service Guide.

Remove CD0. OK
Insert System
Software DVD 1
and press OK.
Info

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Motherboard replacement kits and option kits

The Feature Update CD does not work with the SATA DVD drive. If you are installing an
option kit or motherboard replacement kit that includes the Feature Update CD, discard it
and use the Fiery Options Utility CD as described in the documentation that accompanies
the kit.

Troubleshooting
The following table details the most likely troubleshooting issues that could arise in an
applicable system when a SATA DVD drive is installed. For additional troubleshooting
information, see the Troubleshooting chapter of the Installation and Service Guide.

Symptom Possible cause Suggested action

Print Server becomes non-responsive

During system software
installation, the Print
Server hangs at this
screen:
S TA R T I N G U P. . .
• You have attempted to install System
Software beginning with System
Software DVD1. The Print Server will
not recognize System Software DVD1
unless CD0 is inserted first.
• Possibly other cause(s), as detailed in
the Installation and Service Guide.
1. Eject the media from the DVD drive.
If an eject button is present, use it to eject the media.
Otherwise, eject the media by pressing the front panel
power button for 1 second.
2. Power on the Print Server and immediately insert CD0.
CD0 runs for approximately 2 minutes.
3. When prompted, remove CD0, insert System Software DVD1,
and then select OK on the Control Panel.
4. Continue system software installation, as described in the
Installation and Service Guide.
5. If the problem persists, try other solutions, as detailed in
the Installation and Service Guide.

During start up, the • The HDD data cable is connected to 1. Make sure that the HDD data cable is connected to SATA 2
Print Server hangs at SATA 1. and the SATA DVD drive power/data combination cable is
this screen: connected to SATA 1 (see page 2).
• The HDD power cable is disconnected.
2. Make sure that the thin, black SATA-type power cable is
• Possibly other cause(s), as detailed in connected to the back of the HDD. If the HDD has two types
S TA R T I N G U P. . .
the Installation and Service Guide. of power connectors on the back, do not connect the white,
4-pin power connector. Connecting both types of cables will
damage the HDD.
3. If the problem persists, try other solutions, as detailed in
the Installation and Service Guide.

Part Number: 45091626


Symptom
After inserting the update
CD from an option or
motherboard replacement
kit, the Print Server hangs
at this screen:
S TA R T I N G U P. . .
The DVD drive is not
responding, cannot be
located, or the media
will not eject.
Possible cause
Print Server becomes non-responsive (cont.)
• You installed the Feature Update CD
instead of the Fiery Options Utility CD.
The Feature Update CD will not work
when a SATA DVD drive is installed in
the Print Server.
DVD drive problems
• The connection of the power/data cable
from the motherboard to the DVD drive
is loose or incorrect.
• Media is stuck in the DVD drive.
• Possibly other cause(s), as detailed in
the Installation and Service Guide.
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Suggested action
1. Eject the media from the DVD drive.
If an eject button is present, use it to eject the media.
Otherwise, eject the media by pressing the front panel
power button for 1 second.
2. Power on the Print Server and immediately insert the
Fiery Options Utility CD.
3. Follow the instructions for using the Fiery Options Utility,
as described in the documentation that accompanies the kit.
1. Make sure that the SATA DVD drive power/data combination
cable is connected to SATA 1 and the HDD is connected to
SATA 2 (see page 2).
2. If the media will not eject and no external eject button is
visible, access the internal eject button on the DVD drive by
removing the front panel, as described in the Installation
and Service Guide. Power on the Print Server and press the
internal eject button to eject the media.
Part Number: 45091626