2023 BSTD Gr12 p2 Wced Final Push Revision Material Final Version (Eng)

WESTERN CAPE
EDUCATION DEPARTMENT
BUSINESS STUDIES
GRADE 12
2023
PAPER 2
FINAL PUSH REVISION MATERIAL
This revision pack covers the following topics:
BUSINESS ROLES
▪ Ethics and professionalism
▪ Creative thinking and problem-solving
▪ Social responsibility and corporate citizenship
Corporate Social Responsibility (CSR)
Corporate Social Investment (CSI)
▪ Human rights, inclusivity and environmental issues
▪ Team performance assessment and conflict management
Prepared by: Metro South Education District

Moderated by: Metro North Education District
BUSINESS STUDIES P2 REVISION MATERIAL
CONTENTS
Page no.
MAIN TOPIC: BUSINESS ROLES
SUB-TOPIC: ETHICS AND PROFESSIONALISM 3-6
QUESTION 1
SUB-TOPIC: CREATIVE THINKING AND PROBLEM-SOLVING
QUESTION 2
PROBLEM-SOLVING 6 - 10
CREATIVE THINKING 10
SUB-TOPIC: SOCIAL RESPONSIBILITY AND CORPORATE CITIZENSHIP/
CSR & CSI
QUESTION 3
SOCIAL RESPONSIBILITY 11 - 12
CORPORATE SOCIAL RESPONSIBILITY AND CORPORATE SOCIAL 12 - 14
INVESTMENT
SUB-TOPIC: HUMAN RIGHTS, INCLUSIVITY AND ENVIRONMENTAL ISSUES
QUESTION 4
HUMAN, ECONOMIC, SOCIAL AND CULTURAL RIGHTS 14 - 16
DIVERSITY 16 -18
ENVIRONMENTAL FACTORS 18 - 19
SUB-TOPIC: TEAM PERFORMANCE ASSESSMENT AND CONFLICT
MANAGEMENT
QUESTION 5
TEAM PERFORMANCE ASSESSMENT 19 - 21
CONFLICT RESOLUTION 21 - 22
DEALING WITH GRIEVANCES AND DIFFICULT PEOPLE/ PERSONALITIES 22 - 23
CONSOLIDATION ACTIVITIES
ACTIVITY 1: BUSINESS ROLES
QUESTION 6 24 - 27
QUESTION 7 27 - 30
QUESTION 8 31 - 33
2 Please turn over

SUB-TOPIC: ETHICS AND PROFESSIONALISM

QUESTION 1
Exam Guidelines: Pg.25
1.1 Elaborate on the meaning of ethical behaviour.
(4)
1.2 Elaborate on the meaning of professional behaviour.
(4)
1.3 Differentiate between ethical behaviour and professional behaviour. Use the table
below as a GUIDE to answer QUESTION 1.3.
ETHICAL BEHAVIOUR PROFESSIONAL BEHAVIOUR
1. 1.
2. 2.
(8)
Exam Guidelines: Pg.25.
1.4 Explain how businesses can apply the following King Code principles for good
corporate governance:
1.4.1 Transparency
(4)
1.4.2 Accountability
(4)
1.4.3 Responsibility
(4)
3 Please turn over


1.5 Recommend ways in which professional, responsible, ethical and effective
business practices should be conducted.
(8)
1.6 Name the THREE types of unethical business practices.
(3)
1.7 Explain how the following unethical business practices pose challenges to
businesses:
1.7.1 Unfair advertising
(4)
1.7.2 Pricing of goods in rural areas
(4)
1.7.3 Taxation/Tax evasion
(4)
4 Please turn over


1.8 Suggest ways in which businesses could deal with the following unethical
business practices:
1.8.1 Unfair advertising
(4)
(4)
(4)
1.9 Name the THREE types of unprofessional business practices.
(3)
1.10 Discuss how the following unprofessional business practices pose challenges to
businesses:
1.10.1 Sexual harassment
(4)
1.10.2 Unauthorised use of workplace funds and resources
(4)
1.10.3 Abuse of work time
(4)
5 Please turn over


1.11 Recommend ways in which businesses could deal with the following
unprofessional business practices:
1.11.1 Sexual harassment
(4)
1.11.2 Unauthorised use of workplace funds and resources
(4)
1.11.3 Abuse of work time
(4)
SUB-TOPIC: CREATIVE THINKING AND PROBLEM-SOLVING
QUESTION 2
PROBLEM-SOLVING
2.1 Outline the differences between problem-solving and decision making. Use the
table below as a GUIDE to answer QUESTION 2.1.
PROBLEM-SOLVING DECISION MAKING
1. 1.
2. 2.
(8)

2.2 State the EIGHT problem-solving steps.
(8)
6 Please turn over


2.3 Explain the following problem-solving steps:
2.3.1 Identify the problem
(4)
2.3.2 Define the problem
(4)
2.3.3 Identify alternative solutions
(4)
2.3.4 Evaluate alternative solutions
(4)
2.3.5 Choose the best solution
(4)
2.3.6 Formulate/Develop an action plan/strategy
(4)
2.3.7 Implement the action plan
(4)
7 Please turn over

2.3.8 Evaluate the solution/action plan
(4)
2.4 Name FOUR problem-solving techniques.
(4)
2.5 Explain how businesses can apply the Delphi technique to solve complex business
problems.
(8)
2.6 Evaluate the impact of the Delphi Technique in solving complex business
problems.
(8)
2.7 Explain how businesses can apply force-field analysis to solve complex business
problems.
8 Please turn over

(8)
2.8 Evaluate the impact of force field analysis in solving complex business problems.
(8)
2.9 Explain how businesses can apply brainstorming to solve complex business
problems.
(8)
2.10 Evaluate the impact of brainstorming in solving complex business problems.
(8)

2.11 Explain how businesses can apply the nominal group technique to solve complex
business problems.
9 Please turn over

(8)
2.12 Evaluate the impact of the nominal group technique in solving complex business
problems.
(8)
CREATIVE THINKING
2.13 Elaborate on the meaning of creative thinking.
(4)
2.14 Describe the benefits of creative thinking in the workplace.
(6)
2.15 Recommend ways in which businesses can create an environment that promotes
creative thinking in the workplace.
(6)
10 Please turn over

SUB-TOPIC: SOCIAL RESPONSIBILITY AND CORPORATE CITIZENSHIP/CSR & CSI

QUESTION 3
SOCIAL RESPONSIBILITY
3.1 Elaborate on the meaning of social responsibility.
(4)
3.2 List the THREE components of the triple bottom line.
(3)
3.3 Explain the relationship between social responsibility and the triple bottom line.
(6)
3.4 Suggest ways in which businesses can deal with the following socio-economic
issues:
3.4.1 HIV/AIDS
(6)
3.4.2 Unemployment
(6)
11 Please turn over
3.4.3 Poverty
(6)
3.5 Discuss ways in which businesses can contribute time and effort in improving the
well-being of employees.
(8)
3.6 Recommend ways in which businesses can contribute time and effort in improving
the well-being of communities.
(8)
CORPORATE SOCIAL RESPONSIBILITY AND CORPORATE SOCIAL INVESTMENT
3.7 Elaborate on the meaning of corporate social responsibility (CSR).
(4)
3.8 List any FIVE components of corporate social responsibility (CSR).
(5)
12 Please turn over


3.9 Outline the purpose of corporate social responsibility (CSR).
(6)
3.10 Elaborate on the meaning of corporate social investment (CSI).
(4)
3.11 List the FOUR focus areas of corporate social investment (CSI).
(4)
3.12 Describe the purpose of corporate social investment (CSI).
(6)
3.13 Distinguish between corporate social responsibility (CSR) and corporate social
investment (CSI). Use the table below as a GUIDE to answer QUESTION 3.13.
CORPORATE SOCIAL RESPONSIBILITY CORPORATE SOCIAL INVESTMENT
(CSR) (CSI)
1. 1.
2. 2.
(8)
13 Please turn over


3.14 Analyse the impact of corporate social responsibility (CSR)/corporate social
investment (CSI) on businesses.
(8)
3.15 Evaluate the impact of corporate social responsibility (CSR)/corporate social
investment (CSI) on communities.
(8)
SUB-TOPIC: HUMAN RIGHTS, INCLUSIVITY AND ENVIRONMENTAL ISSUES
QUESTION 4
HUMAN, ECONOMIC, SOCIAL AND CULTURAL RIGHTS
4.1 List any FIVE human rights in the workplace.
(5)
4.2 Recommend ways in which businesses can deal with the following human rights in
the workplace.
4.2.1 Privacy
(4)
14 Please turn over
4.2.2 Dignity
(4)
4.2.3 Equity
(4)
4.2.4 Freedom of speech and expression
(4)
4.2.5 Information
(4)
4.2.6 Safety, security and protection of life
(4)
4.3 Outline the economic rights of employees in the workplace.
(8)
4.4 Name the FOUR social rights of employees in the workplace.
(4)
15 Please turn over


4.5 Explain ways in which businesses could promote the following rights in the
workplace:
4.5.1 Social rights
(6)
4.5.2 Cultural rights
(6)
4.6 Discuss the implication of equality, respect and dignity on businesses.
(6)
DIVERSITY
4.7 Elaborate on the meaning of diversity in the workplace.
(4)
4.8 Name FIVE diversity issues in the workplace.
(5)
16 Please turn over


4.9 Recommend ways in which businesses could deal with the following diversity
issues:
4.9.1 Poverty
(6)
4.9.2 Race
(6)
4.9.3 Gender
(6)
4.9.4 Language
(6)
4.9.5 Age
(6)
17 Please turn over

4.9.6 Culture/religion
(6)
4.9.7 Disability
(6)
4.10 Advise businesses on the benefits of diversity in the workplace.
(6)
ENVIRONMENTAL FACTORS
4.11 Outline the responsibilities of employers in promoting human health and safety in
the workplace.
(6)

4.12 Explain the roles of the health and safety representatives in protecting the
workplace environment.
(6)
18 Please turn over


4.13 Discuss the responsibilities of employees in promoting human health and safety in
the workplace.
(6)
4.14 Suggest strategies businesses may use to protect the environment and human
health.
(8)
SUB-TOPIC: TEAM PERFORMANCE ASSESSMENT AND CONFLICT MANAGEMENT

QUESTION 5
TEAM PERFORMANCE ASSESSMENT
5.1 Explain the following criteria for successful team performance:

5.1.1 Interpersonal attitude and behaviour
(4)
5.1.2 Shared values
(4)
5.1.3 Communication
(4)
19 Please turn over

5.1.4 Collaboration
(4)
5.2 Discuss the characteristics of successful team performance.
(6)
5.3 Name the FIVE stages of team development.
(5)
5.4 Explain the following stages of team development:
5.4.1 Forming
(6)
5.4.2 Storming
(6)
5.4.3 Norming
20 Please turn over

(6)
5.4.4 Performing
(6)
5.4.5 Adjourning/Mourning
(6)
5.5 Advise businesses on the importance of team dynamic theories in improving team
performance.
(8)
CONFLICT RESOLUTION
5.6 Outline the causes of conflict in the workplace.
(8)
21 Please turn over


5.7 Explain how businesses should handle conflict in the workplace. / Explain the
conflict resolution steps/techniques.
(8)
DEALING WITH GRIEVANCES AND DIFFICULT PEOPLE/PERSONALITIES
5.8 Outline the differences between grievance and conflict. Use the table below as a
GUIDE to answer QUESTION 5.8.
GRIEVANCE CONFLICT
1. 1.
2. 2.
(8)
5.9 List the SEVEN difficult personalities in the workplace.
(7)
5.10 Recommend ways in which businesses can deal with the following difficult
personalities in the workplace:
5.10.1 Complainer
(4)
5.10.2 Indecisive
(4)
22 Please turn over
5.10.3 Over-agree
(4)
5.10.4 Negativity
(4)
5.10.5 Expert
(4)
5.10.6 Quiet
(4)
5.10.7 Aggressive
(4)
5.11 Discuss the correct procedures to deal with grievances in the workplace.
(6)
5.12 Suggest different ways in which businesses can deal with difficult employees in
the workplace.
(6)
23 Please turn over
CONSOLIDATION ACTIVITIES
QUESTION 6
6.1 Name the FIVE stages of team development.
(5)
6.2 Outline the economic rights of employees in the workplace.
(8)
6.3 Explain the differences between problem-solving and decision making. Use the
table below as a GUIDE to answer QUESTION 6.3.
PROBLEM-SOLVING DECISION MAKING
1. 1.
2. 2.
(8)
6.4 Read the scenario below and answer the questions that follow.
BENNIE ELECTRICIANS (BE)

Bennie Electricians has identified unprofessional business practices that pose
challenges to the business. It was highlighted that the employees of BE were taking
long extended lunch breaks and making personal phone calls while on duty. BE is
also investigating how professional, responsible, ethical and effective business
practices should be conducted.
6.4.1 Identify the unprofessional business practice applicable to BE. Motivate

your answer by quoting from the scenario above.
(3)
24 Please turn over

6.4.2 Discuss how TWO other unprofessional business practices pose

challenges to BE (the business).
(8)
6.4.3 Suggest ways in which professional, responsible, ethical and effective
business practices should be conducted by BE (the business).
(6)
6.5 Explain the relationship between social responsibility and the triple bottom line.
(6)
6.6 Discuss how businesses can apply force-field analysis to solve complex business
problems.
(6)
25 Please turn over

NDLOVU PROPERTIES (NP)

Ndlovu Properties is addressing a clash of opinions between employees in the
workplace due to miscommunication. Buhle verbally reported a work-related issue to
her immediate supervisor. The supervisor has been given a maximum of five days
to resolve the grievance.
6.7.1 Quote TWO steps when dealing with grievances applicable to NP in the
scenario above.
(2)
6.7.2 Outline other steps when dealing with grievances.
(8)
6.8 Describe ways in which businesses can deal with unemployment as a socio-
economic issue.
(6)
6.9 Evaluate the impact of corporate social investment (CSI) on businesses.
(8)
26 Please turn over

6.10 Suggest ways in which businesses could deal with the following diversity issues:
6.10.1 Poverty
(4)
6.10.2 Gender
(4)
6.10.3 Disability
(4)
6.10.4 Age
(4)

QUESTION 7
7.1 Name FIVE difficult personalities in the workplace.
(5)
7.2 Outline the benefits of creative thinking in the workplace.
(8)
27 Please turn over

7.3 Explain the differences between grievance and conflict. Use the table below as a
GUIDE to answer QUESTION 7.3.
GRIEVANCE CONFLICT
1. 1.
2. 2.
(8)
NORTHBRIDGE SUPERMARKET (NS)

Northbridge Supermarket promotes a workplace environment in which employees
are encouraged to use their home language during their free time. They also provide
opportunities for employees to attend skills training sessions. Reasonable
accommodation has been made by NS to cater for the different food requirements
of employees from diverse backgrounds.
7.4.1 Quote TWO ways in which NS promotes cultural rights in the workplace
from the scenario above.
(2)
7.4.2 Outline THREE other ways in which NS can promote cultural rights in the
workplace.
(6)
7.5 Describe the roles of the health and safety representatives in protecting the
workplace environment.
(6)
28 Please turn over

AKHONA PUBLISHERS (AP)
Akhona Publishers has applied various problem-solving techniques in order to solve

complex business problems. They approached a panel of experts to analyse reasons
why sales have declined with the aid of questionnaires. A small team of employees
were required to silently generate ideas on their own before sharing it with others.
AP is also investigating ways in which they can create an environment that promotes
7.6.1 Identify TWO problem-solving techniques implemented by AP. Motivate

your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 7.6.1.
PROBLEM-SOLVING MOTIVATIONS
TECHNIQUES
1.
2.
(6)
7.6.2 Evaluate the impact of the TWO problem-solving techniques identified in
QUESTION 7.6.1 in solving complex business problems.
(6)
(6)
7.6.3 Recommend ways in which AP can create an environment that promotes
(6)
29 Please turn over

7.7 Describe ways in which businesses can contribute time and effort in improving the
well-being of employees.
(8)
7.8 Distinguish between ethical behaviour and professional behaviour. Use the table
below as a GUIDE to answer QUESTION 7.8.
ETHICAL BEHAVIOUR PROFESSIONAL BEHAVIOUR
1. 1.
2. 2.
(8)
7.9 Suggest ways in which businesses could deal with the following unethical business
practices:
(4)
(4)
7.10 Advise businesses on ways in which they could promote social rights in the
workplace.
(6)
30 Please turn over


QUESTION 8
8.1 State FOUR social rights in the workplace.
(4)
8.2 Outline ways in which businesses can deal with HIV/AIDS as a socio-economic
issue.
(6)
8.3 Describe the implication of equality, respect and dignity on businesses.
(6)
8.4 Explain the differences between corporate social responsibility (CSR) and
corporate social investment (CSI). Use the table below as a GUIDE to answer
QUESTION 8.4.
CORPORATE SOCIAL RESPONSIBILITY CORPORATE SOCIAL INVESTMENT
(CSR) (CSI)
1. 1.
2. 2.
(8)
8.5 Advise business on how they should handle conflict in the workplace.
(6)
31 Please turn over

VENTER FINANCING (VF)
Venter Financing introduced team members to each other at the start of a new
project. The team broke up after completion of all tasks. VF is required to understand
the importance of team dynamic theories in improving team performance.
8.6.1 Identify TWO stages of team development applicable to VF. Motivate your
answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 8.6.1.
STAGES OF TEAM MOTIVATIONS

DEVELOPMENT
1.
2.
(6)
8.6.2 Explain TWO other stages of team development.
(4)
(4)
8.6.3 Discuss the importance of team dynamic theories in improving team
performance.
(6)
8.7 Recommend strategies businesses may use to protect the environment and human
health.
(6)
32 Please turn over
ISMAIL VEHICLES (IV)
Ismail Vehicles ensures that the human rights of employees are promoted in the
workplace. IV provides equal opportunities to all employees and fosters a workplace
environment that is free from discrimination.
8.8.1 Identify the human right applicable to IV. Motivate your answer by quoting
from the scenario above.
(3)
8.8.2 Explain ways in which IV can deal with TWO other human rights in the
workplace.
(4)
(4)
8.9 Discuss the impact of corporate social responsibility (CSR) on communities.
(8)
8.10 Suggest ways in which business could deal with unauthorised use of workplace
funds and resources as an unprofessional business practice.
(6)
33 Please turn over

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WESTERN CAPE

FINAL PUSH REVISION MATERIAL

This revision pack covers the following topics:

Prepared by: Metro South Education District

2 Please turn over

SUB-TOPIC: ETHICS AND PROFESSIONALISM

3 Please turn over

Exam Guidelines: Pg.25

4 Please turn over

Exam Guidelines: Pg.25

5 Please turn over

Exam Guidelines: Pg.26

SUB-TOPIC: CREATIVE THINKING AND PROBLEM-SOLVING

Exam Guidelines: Pg.27

6 Please turn over

Exam Guidelines: Pg.27

7 Please turn over

2.3.8 Evaluate the solution/action plan

8 Please turn over

Exam Guidelines: Pg.27

9 Please turn over

10 Please turn over

SUB-TOPIC: SOCIAL RESPONSIBILITY AND CORPORATE CITIZENSHIP/CSR & CSI

12 Please turn over

Exam Guidelines: Pg.29

13 Please turn over

Exam Guidelines: Pg.29

15 Please turn over

Exam Guidelines: Pg.30

16 Please turn over

Exam Guidelines: Pg.30

17 Please turn over

Exam Guidelines: Pg.31

18 Please turn over

Exam Guidelines: Pg.31

SUB-TOPIC: TEAM PERFORMANCE ASSESSMENT AND CONFLICT MANAGEMENT

5.1 Explain the following criteria for successful team performance:

19 Please turn over

20 Please turn over

21 Please turn over

Exam Guidelines: Pg.32

ACTIVITY 1: BUSINESS ROLES

BENNIE ELECTRICIANS (BE)

6.4.1 Identify the unprofessional business practice applicable to BE. Motivate

24 Please turn over

6.4.2 Discuss how TWO other unprofessional business practices pose

25 Please turn over

NDLOVU PROPERTIES (NP)

26 Please turn over

ACTIVITY 2: BUSINESS ROLES

7.1 Name FIVE difficult personalities in the workplace.

27 Please turn over

NORTHBRIDGE SUPERMARKET (NS)

28 Please turn over

AKHONA PUBLISHERS (AP)

Akhona Publishers has applied various problem-solving techniques in order to solve

7.6.1 Identify TWO problem-solving techniques implemented by AP. Motivate