QUESTIONNAIRE REGARDING

THE IMPACT OF TOTAL QUALITY MANAGEMENT ON THE ORGANIZATIONAL

PERFORMANCE
1) Gender:
 Male  Female
2) Age:
 18-23  30-35  42&above
 24-29  36-41
3) Qualification:
 Less than 10th  12th/diploma  Post Graduate
 10 th
 Under Graduate
4) Experience:
 0-2 years  4-6 years  Above 8 years
 2-4 years  6-8 years
5) In your opinion, which of these words best defines quality?
 High-Cost  Durability  Value for money
 Appearance  High satisfaction
6) What is your organization's perception of quality?
 Elimination of  To build a brand  For the
defect value satisfaction of
 A tool to  A competition the customer
increase profit advantage
7) Which of the following factors provided the motivation to start TQM?
 Demanding customers  To improve performance
 Pressure from competitors  Need to reduce costs and improve
 Your company’s policy performance
8) Do you think after the implementation of your quality improvement program, services/product quality
has
 Drastically improved
 Improved
 Remained the same
 Decreased
 Drastically decreased
9) How does your organization solve quality-related problems?
 Assigns individual to solve.
 Set up a multi-disciplinary team for each problem
 A permanent team is available.
 No such team or individual is available
 Others
10) Which one of the following do you think is more important for an organization in order to develop TQM?
 outsourcing (company hiring other companies to do its activities)
 benchmarking (the process of measuring products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations.)
 c) value-added analysis (Technique for identifying unnecessary steps in a process, and
eliminating them.)
 d)responsiveness (the quality of reacting quickly and positively.)
 Others

Pick any one for the following questions

1-Strongly Agree
2-Agree
3-Neither agree or disagree
4-Disagree5-Strongly disagree
QNO QUESTIONS 1 2 3 4 5

11 Do you think recognition of achievement among employees is necessary to

attain management goals?
12 Do you think Staff productivity measurement reveals the areas where
employees need further work performance skills for TQM?

13 Do you think involvement in work has improved the quality of your

organisation?

14 Development of employees through work programmes helps to improve

employee’ performance
15 Do you think Training helps to improve work performance in your
organization?

16 Do you think employee should be given incentive for their complete and
dedicated participation in the operation that contributes towards improved
quality implementation?

17 Does the incentive provide by the organisation give you motivation?

19 Do you think motivating the employees is necessary to build a quality

assurance system?

20
Do you possess the necessary skills that contribute to the quality of an
organisation?

21
Do you think technical skills among employees plays a major role in TQM?

22
Do you feel you need training to increase the quality perform your work

23
Do you make efforts to increase your knowledge about the quality of the
products that your produce?

24
Do you feel employee competency affects TQM?

25 Are you aware about any of the techniques of TQM?

26 Do you think outsourcing (company hiring other company to do its

activities) will improve quality?
27 Do you think company performing value added analysis (Technique for
identifying unnecessary steps in a process, and eliminating them.) will have
impact in employee performance towards quality?

28 Does your organization have proper quality improvement program?

29 Do you think that organizational performance be increased with proper total

quality management
30 Does your organisation revise the TQM plan to identify needed changes and
document the results effectively?