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Achmad Baihaqi

IT SUPPORT

ABOUT M E
A competent IT support professional with analytical skills and intelligent problem
0812 888 333 40
solving with a proven track record of experience providing technical support and
Baihaqi.cmnp@gmail.com information technology specialists for working on the front line in helping clients
Jl.Joe RT 08/008 No.17
resolve complex technical IT issues.
Kebagusan Ps.Minggu
Jakarta-Selatan, 12520. WORK EXP ERIENCE
IT Support Officer
r
PT Citra Marga Nusaphala Persada
Persada, Tbk / Jakarta
SKILLS / Feb 2016 - Present
● Installing, Configuring and Maintaining Computer hardware,operatin
,operating
• Troubleshooting Networking, LAN, systems and software.
WAN. Internet, E-mail, TCP/IP, ● Management and Maintaining Activ
Active directory/Domain
/Domain Controller server,
DNS, DHCP.
Proxy server, and Exchange Mail server.
• Diagnosing and Solving (Setting up user accounts, Permission
Permission, passwords, Internet and E-Mail.
Hardware/Software Faults. ● Diagnosing and Solving hardware
hardware/software fault.
(Providing Technical support for users such as Troubleshooting Computer
• Mikrotik Router, Switch, WIFI. Hardware, Printer,Scanner,
Scanner, Projector Operating system m and Software).
● Installing, Configuring, and Maintaining IT infrastructure and Network.
• Active Directory. (Configuring mikrotik, k, WIFI
WIFI, Switch, Server and management bandwidth).
bandwidt
● Documentation Network Topologi, Ip Publik, and Ip address, and IT Infrastructure).
Infrastructure
• Voip / IP Phone.
● Diagnosing and Solving Network LAN/Internet Fault.
• VMWare Server. (Troubleshooting System and Network Problem, , Troubleshooting email
outlook and nd Troubleshooting Internet
Internet).
• Troubleshooting Computer ● Monitoring and Maintaining traffi
traffic LAN and internet networks usage.
usag
Hardware. ● Configuring, Maintaining and Troubleshootin
Troubleshooting Ip Phone/VoIP Server, ,
VMware server and Antivirus s Kaspersky server.
● Management, Maintaining and Troubleshooting CCTV and recorder r Server.
PERSONAL S K I L L
S TOL Collector
• Problem Solving. PT Citra Marga Nusaphala
a Persada, Tbk Jakarta-Utar
Utara
• Comitment to Outcomes. / Mar 2007 - Jan 2016
• Collecting Money TOL
• Highly Analtical.

• Helpful Attitude.
Teacher
SMPN 1 Pamijahan / Bogorr / Aug 2006 - Sep 2006
• Teach elementary school student
students in the field of information
n
L A N G UAG E S technology, communication an
and English

English.
E D U C AT I O N
Bachelor of Sciencee (Strata 1)
HOBBIES State Islamic University Syarif Hidayatullah / Jakarta
Jakart
/ 2008. Information Syste
System.
Travelling, Gym, Piano, and
Information Technology.,
.
IN T ERN SHIP
IT Support
Fakultas Sains, UIN Jakarta
Jakarta. / Jakarta
/ Mar 2007 - Apr 2007
• Analysis, Configuring
g and Maintaining LAN and WIFI Access point.
• Diagnosing and solving hardware/software fault.

TRAINING AND AWARDS


• Cisco CCNA, June 2009 – December 2009, FST, UIN JKT.
• Nautical, Mountaineering, Basic Military, Ju
Juli 2002, RI Western Fleet.
• ESQ Training, December 2009, PT ESQ LC, JKT.

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