Cisco Collaboration Flex Plan

Ordering guide
Cisco confidential
Cisco Collaboration Flex Plan

May 2023
© 2023 Cisco and/or its affiliates. All rights reserved. Page 1 of 86

Contents
Introduction 3
Offer overview 3
Cisco Collaboration Flex Plan ordering steps 11
Deployment and buying model 11
Determining the knowledge worker count 12
Flex Plan Value Transfer 12
Creating the CCW estimate for Cisco Collaboration Flex Plan 13
UCM Cloud Calling 26
Flex Plan Value Transfer in CCW Quotes 41
Quote/order attachments 42
Order fulfillment 43
Additional resources 48
Appendix: 49

Introduction
Purpose of this guide
This ordering guide is designed to help Cisco’s account teams and qualified Cisco® partners quote and order
Meetings and Calling through the Cisco Collaboration Flex Plan.
Using this guide and the supporting material, you will:
● Understand the Meetings and Calling services in Collaboration Flex Plan

● Understand the included components for each service, according to each deployment model
● Understand the buying models
● Walk through the quoting and ordering process
● Understand the resources available to you and how to use Flex Plan for your customer’s scenario
A comprehensive list of all included features, services and entitlements are included in the data sheets for the
applicable service and buying model. Terms of use are stated in the applicable license or service terms. See
the offer documentation section of this guide for a complete list of applicable terms and agreement.
Audience
The intended audience for this ordering guide is Cisco sales teams and partners who have been approved to
sell Collaboration Flex Plan. Partners must be eligible to sell this offer and have accepted Cisco Collaboration
Flex Plan terms and conditions.
You should be familiar with Cisco Commerce Workspace (CCW) Annuity platform. You should have completed
SaaS Subscriptions training as part of your company’s SaaS subscription resale certification.
Offer overview
The Cisco Collaboration Flex Plan is a single subscription that gives you access to Cisco’s collaboration
services and software. It allows your customers to mix and match buying models and deployment models
during the subscription, depending on their needs. One agreement covers software, features, services, and
technical support.

Deployment model: Customers can choose whether to deploy on-premises, partner hosted or cloud.
Customers can choose to mix deployment models to fit their needs.
Buying model: Collaboration Flex Plan provides a choice of buying model for their services: Enterprise
Agreement (EA), Active User (AU), and Named User (NU). Different or same buying models can be chosen for
the available service. Not all buying models are available for all services; for example, there Is not an Active
User buying model for Calling.
Enterprise Agreement (EA), an enterprise-wide subscription for meetings, calling, or meetings and calling
together
For organizations with 250 or more knowledge workers, the Enterprise Agreement helps you ensure company-
wide access to the Meetings and/ or Calling services your users need, without being concerned about how the
services are delivered. You can choose Meetings or Calling, or bundle Meetings and Calling together. Team
Collaboration is included for all knowledge workers.
Meetings EA Calling EA Meetings EA and Calling EA

Meetings and Team Calling and Team Collaboration Meetings, Team Collaboration, and Calling
Collaboration
On-Premises Hosted and On-Premises Hosted and

Cloud* Cloud*
Tier I - $15.50 Tier I - $11.00 $20.25 Tier I - $22.50 $30.50
Tier II - $14.25 Tier II - $10.25 $18.75 Tier II - $20.75 $28.00
Tier III - $13.75 Tier III - $9.75 $17.75 Tier III - $20.00 $26.75
Add-On to Meetings EA: Add-On to Calling EA

Conference Audio
Bridge Global Common Area Phone

Callback Callback
$4.00 $30.00 On-Premises Hosted and Cloud
$5.25 $9.00
$9.00 Bridge (per device in excess of EA Common Area
Australia Callback + Allowance)
Toll-free**
$5.00
All prices are MSRP, per knowledge worker per month unless otherwise indicated. When Meetings EA and
Calling EA are bundled together, there is a 15% savings. Detailed information related to calling EA and meetings
EA can be found in the Flex Plan EA data sheets and in this ordering guide.
A detailed list of all SKUs and Prices is in the Appendix to this ordering guide.
Partners/Customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution)
installed should purchase R-CMS-K9 ($0 GPL), which will provide the Meeting Server activation key.
EA subscriptions are subject to an annual True Forward as outlined in the EA Program Terms.
*
Webex Calling for SP and Webex Calling options are only available to approved partners.
**
Bridge Callback + Toll Free flat rate offer is currently only available in the US and Canada.

Active User (AU), a usage-based subscription for meetings
Allows you to purchase meetings entitlement according to adoption, and closely track the return on your
investment. With the Collaboration Flex Plan - Active User, you can purchase subscriptions for a minimum of 40
Active Users or 15 percent or more of your Knowledge Workers. As active usage of Meetings increases, the
active user subscription quantity increases with an annual true forward.
Meetings EA
Meetings and Team Collaboration
Tier I - $34.00
Tier II - $32.75
Tier III - $31.50
Add-On to Meetings AU: Conference Audio
Bridge callback Global callback

$16.00 $120.00
$36.00 Australia
Bridge callback
+ Toll Free**
$20.00
Tiers for EA and AU

Tier I: 250-1,999 KW
Tier II: 2,000-9,999 KW
Tier III: 10,000+ KW
Team collaboration is included for all knowledge workers.
All prices are MSRP, per Active User per month, unless otherwise indicated. Complete details on the Meetings
Active User Model, including ‘true forward’ calculations can be found in the Offer Description: Cisco
Collaboration Flex Plan Offer.
Partners/Customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution)
Additional information can be found in the Meetings AU Data sheet.

**
Bridge Callback + Toll Free flat rate offer is currently only available in the US and Canada

Cisco Collaboration Flex Plan–Named User (NU) meetings, a per-user subscription for meetings
Allows you to purchase full featured Meetings at a per user rate with no minimum to purchase.* This
subscription is designed for organizations that want the simplest possible approach to buying Cisco Webex®
Meetings applications.
Cisco Webex meetings can be purchased as a suite or a la carte. Webex Meetings Package includes all the
Cisco Webex Meetings (1,000 participants), Webinars (1,000 participants), Training (1,000 participants) and
Support (5 participants). Team Collaboration is included with the purchase of Webex Meetings Package, or
Meetings but does not come with the standalone purchase of Webinars, Training or Support.
Meetings NU
Meetings and Team Collaboration
Meetings Meetings Suite WebinarsWebex Training Support

Webinars standalone
On-premises and/ or Cloud Meetings Suite *
Webex Training Webex Support
Cloud standalone standalone
$32.25 $53.00 $475.00 $499.00 $139.00
Meetings Add-Ons
Content Additional Cloud Telepresence Pro Pack Conference Conference Webex Webex
management file device room Audio Audio Edge/ Assistant
storage registration Committed/ Connect for
Uncommitte Meetings
d Minutes
$1.50 Per $100 Per $29.50 Per $29.50 Per $4.50 Bridge Global Bridge Usage rates Various $5.00
user TB device device Per Callback Call Call apply options per user
user $4.00 back back + and
$9.00 $30.00 Toll pricing
Australia Free** available
$5.00 (refer to
SKU
list)
Partners/customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution)
*
Minimum purchase of 25 users is required with the selection of Meetings Suite in the Named User buying model.
**
Bridge Callback + Toll Free flat rate offer is currently only available in the US and Canada.
Additional information can be found at the Meetings Named User Data sheet

Cisco Collaboration Flex Plan–Named User (NU), a per-user subscription for calling
Allows you to purchase full featured Calling at a per user rate with no minimum to purchase. Team Collaboration
is included for each user.
Calling NU Calling and Team Collaboration
On-Premises Hosted and Cloud*
$9.00 $19.75
Calling Add-Ons
Common Area SME ER EXP-RMS
On-Premises Hosted and Cloud*
$5.25 $9.00 $1.50 $0.75 $19.50

Per session Per device Per user
Additional detailed information related to Collaboration Flex Plan Calling- Named User offer, including Add-ons
can be found in the Flex Plan named user data sheets.
*
Webex Calling for SP and Webex Calling options are only available to approved partners.
Better together pricing with meetings and calling
When Meetings and Calling are purchased together in a Collaboration Flex Plan subscription, the customer is
able to take advantage of better together pricing even if different buying models are used for different services.
Meetings EA and Calling NU Meetings AU and Calling EA Meetings AU and Calling NU

Meetings, Team Collaboration and Meetings, Team Collaboration and Meetings, Team Collaboration and
Calling Calling Calling
On-Premises Hosted and On-Premises Hosted and On-Premises Hosted and

Cloud Cloud Cloud
Tier I $23.75 $33.50 Tier I $41.00 $49.50 Tier I $42.25 $52.00
Tier II $22.50 $32.25 Tier II $39.00 $46.75 Tier II $41.00 $50.75
Tier III $22.00 $31.75 Tier III $37.50 $45.00 Tier III $39.75 $49.50
Add-On to Meetings EA: Add-On to Meetings AU:

Conference Audio Conference Audio
Bridge Callback Global Callback Bridge Callback Global Callback

$4.00 $30.00 $16.00 $120.00
$9.00 Australia Bridge Callback + Toll Free** $36.00 Australia Bridge Callback + Toll Free**
$5.00 $20.00

Meetings NU and Calling EA Meetings NU Suite and Calling EA
Meetings, Team Collaboration and Calling Meetings Suite, Team Collaboration and Calling
On-Premises Hosted and Cloud On-Premises Hosted and Cloud
Tier I $40.50 $49.75 Tier I $59.25 $73.25
Tier II $39.75 $48.25 Tier II $58.50 $67.00
Tier III $39.25 $47.25 Tier III $58.00 $66.00
Add-On to Meetings NU: Conference Audio
Bridge Callback $4.00 Global Callback $30.00
$9.00 Australia Bridge Callback + Toll Free** $5.00
Calling NU Options same as standalone
Pricing notes: Tiers for EA and AU

● Prices presented here are for guidance while ordering. Final pricing will be presented in the Tier I: 250-1,999 KW
CCW configuration.
● All prices shown are Cisco List Price (MSRP) per month price.
Tier II: 2,000-9,999 KW
● A complete list of all priced SKUs is in the Appendix Tier III: 10,000+KW
**
● Bridge Callback + Toll Free flat rate offer is currently only available in the US and Canada
Cisco Collaboration Flex Plan–Cloud Calling and Meetings

Allows you to purchase a fully featured Cloud Calling (either Webex Calling or Webex Calling for SP), Meetings
(200 participant capacity), and Team Collaboration (Webex Teams™) at a per user rate with no minimum to
purchase.
Cloud Calling and Meetings Cloud Calling, Meetings, and Team Collaboration
Cloud Calling and Meetings $39.00
Cloud Calling Only User Add-Ons
Cloud Calling only users $19.75
Common Area licenses $9.00
Additional detailed information related to Collaboration Flex Plan-Cloud Calling and Meetings, including Add-
ons can be found in the Flex Plan Cloud Calling and Meetings data sheet.
*
Webex Calling for SP and Webex Calling options are only available to approved partners. This offer is only available to US customers only.

Cisco Collaboration Flex Plan multi partner sales model
The Multi Partner sales model is designed to expand the partner base eligible to sell Collaboration Flex Plan to
partners who are not certified to deliver all workloads in the plan.
The plan allows partners to purchase subscriptions for Collaboration Flex Plan and contract with other Cisco
partners to deliver certain workloads within the Flex Plan bundle.
● Lead Partner: Partner ordering Collaboration Flex Plan bundle subscription and billing end-customer for
entire service. The partner utilizes the Multi Partner sales model to deliver workloads in the bundle for
which they are not certified.
● Solution Partner: Hosts workloads for which Lead Partner is not certified, under contract with the Lead
Partner. This partner is certified to host and deliver the workload working together with the Lead Partner.
● Hosted Workload: Workloads which are part of the Multi Partner sales model:
◦ Partner Hosted Calling (HCS)
◦ Cloud Connected Audio – Service Provider
◦ Contact Center

Multi partner sales model requirements and process flow

Cisco Collaboration Flex Plan ordering steps
Deployment and buying model

Define the enterprise boundaries and Knowledge Worker (KW) count
Determine the number of KW and affiliates that will make use of the offer. Calling EA and Meetings EA will
require all the customers KWs to be covered. Meetings AU will require a minimum of 15% of the total KW count
to be covered.
Outline deployment strategy
Does the customer require Meetings and/or Calling; expected number of years to deploy/duration of term (1-5
years); and the expected Requested Start Date; deployment mix of cloud, on-premises, or hosted (calling only).
The customer’s CapEx and OpEx strategy will help determine the mix of licenses needed.
Outline the buying model strategy
Does the customer require Meetings EA, Meetings NU or Meetings AU? Does the customer require Calling EA
or Calling NU? Determine the buying models that will be part of this agreement.
End-User Information Form (EUIF)

● For Calling EA and Meetings EA or Meetings AU, the EUIF (now in DocuSign) is required. It is NOT
required to be signed at the time of quote. It will need to be signed at the time of order.
● DocuSign provides a system integrated capability in commerce to automatically submit the offer required
legal documents (Program Terms and EUIF), signature, and storage in a central repository.

Determining the knowledge worker count
It is important to determine the correct KW count for the customer if Calling EA, Meetings EA, and/or
Meetings AU are being considered.
“Knowledge Workers” means your Employees and Contractors that use Devices as part of their job duties that
are performed on your behalf. A “Device” means computing or communications devices capable of running the
software or browser plugins associated with the Collaboration suite.
Determine the knowledge worker count

The End-User Information Form (EUIF) is used to define the Knowledge Workers and any exclusions of non-
Knowledge Workers. It can also be used to define exclusions based on affiliates and/or geography. Cisco
reserves the right to verify Knowledge Worker counts based on externally available information for the customer
entity. Visit the Knowledge Worker and EUIF Primer for best practices in counting knowledge workers.
Flex Plan Value Transfer

Obtain continuing credit value for perpetual licenses, competitor calling licenses and initial term credit value for
active SWSS in exchange for a purchase adjustment on Cisco Collaboration Flex Plan.
The Transfer Credit will be applied to any renewal term(s).
For example, if Partner places an order for a thirty-six (36) month subscription that renews at the end of the
initial term for a renewal term of twelve (12) months, Cisco will apply the Transfer Credit to the renewal
subscription.
The SWSS Residual Credit and “Other Credits” will only be applied to the initial term.

*
Will be available for Tier 1 partners. 2-tier partner access coming soon.
*
Tier 1 and Tier 2 partners have the option to purchase via distributor. In this case, the distributor will apply value transfer credits in CCW.
Creating the CCW estimate for Cisco Collaboration Flex Plan

The next set of screenshots walk you through the process of creating an estimate in CCW for Collaboration Flex
Plan
Bill Of Materials (BOM)

● The Bill of Materials for Collaboration Flex Plan should be generated by creating an estimate in CCW.
Collaboration Flex Plan provides a guided selling experience and includes all the buying model and
deployment options under one top level SKU. As options are selected, questions will be dynamically
generated tied to the previous option/feature selected. If an option is accidentally selected, there are
selections such as “No (insert feature name) required” available to back out of an option.
Single ATO
Enter the entire high level ATO: A-FLEX into the configurator and select ADD.

Terms and payments
● Requested Start date must be within 90 days of order submission.

● Renewal Terms available: 12 months
● Payments terms are prepay for initial term, monthly, and annual billing
Meetings enterprise agreement

● Meetings EA requires coverage of all Knowledge Workers (KWs) for the customer entity
● Quantities entered per deployment method must equal Total knowledge worker count for meetings EA
● If Meeting Bridge Country Call Back Audio is needed select between the standard option or Australia
Meetings active user
● Meetings AU requires the greater of 15% of total KWs or a minimum of 40 Active Users.
● Meetings AU requires you to first enter the total number of Knowledge Workers and then the number of
Active users. The total number of Knowledge Workers entered must be correct in order to ensure the
correct number of total licenses are provisioned
Webex Edge Audio is included when Meetings Toll Dial-In or CCA-SP User + VoIP Audio is selected as the
Webex conferencing option for EA and AU at no additional cost. In order to take advantage of the Webex Audio
footprint beyond the Toll included in A-FLEX you must either select Committed/ Uncommitted Billing or upgrade
the fixed rate monthly plan to enable those call types. It is recommended that when enabling Webex Edge
Audio to purchase and provision Webex Edge Connect as well. This will guarantee a premium meeting quality
experience combined with great cost savings on audio and internet bandwidth together. Webex Edge Connect
is available under Additional Options.

Meetings Enterprise Agreement – On-Premises Meetings SMP Add-on
● Meetings EA on-premises meetings customers receive 1 Shared Multi- Party (SMP) licenses for every
250 Knowledge Workers. Customers who require more SMP licenses than what is included in the
Meetings EA on-premises configuration, will be required to purchase additional SMP licenses utilizing the
flow described above.
Meetings Enterprise Agreement – Webex Assistant for Webex Meetings

● Turn talk into action! The artificial intelligence-powered Webex Assistant for Webex Meetings interacts
with you to help with note taking, action items, reminders, closed captioning and more by using voice
commands.
● Meetings EA cloud meetings customers can choose to add Webex Assistant for Webex Meetings for all
your Cloud Meetings users count by utilizing the workflow above.
● Webex Assistant is supported on Webex Meetings software v 40.6 or higher
Meetings Active User – On-Premises Meetings SMP Add-on
● Meetings AU on-premises meetings customers receive 1 Shared Multi- Party (SMP) licenses for every
1,000 Knowledge Workers. Customers who require more SMP licenses than what is included in the
Meetings AU on-premises configuration, will be required to purchase additional SMP licenses utilizing the
flow described above.

Meetings Active User – Webex Assistant for Webex Meetings
commands.
● Meetings AU cloud meetings customers can choose to add Webex Assistant for Webex Meetings for all
your Cloud Meetings users count by utilizing the workflow above.
● Webex Assistant is supported on Webex Meetings software v 40.6 or higher

Meetings named user
● Meetings NU cannot be selected with Meetings EA or Meetings AU

● Cloud Meetings customers can choose one of either Meetings suite or any combination of a la carte.
Meetings suite includes Meetings, Event, Training, and Support in a bundle. A la carte includes the same
services as standalone selections
● Minimum for the Meetings suite is 25. No minimum for a la carte or On- Premises Meetings
● Among the additional Meetings NU services, Cloud Device Registration and TelePresence Room require a
quantity to be entered
● If Meeting Bridge Country Call Back Audio is needed select between the standard option or Australia

Webex Edge Audio is included when Meetings Toll Dial-In or CCA-SP User + VoIP Audio is selected as the
Webex conferencing option for EA and AU at no additional cost. In order to take advantage of the Webex Audio
footprint beyond the Toll included in A-FLEX you must either select Committed/ Uncommitted Billing or upgrade
the fixed rate monthly plan to enable those call types. It is recommended that when enabling Webex Edge
Audio to purchase and provision Webex Edge Connect as well. This will guarantee a premium meeting quality
experience combined with great cost savings on audio and internet bandwidth together. Webex Edge Connect
is available under Additional Options.
Webex Webinars 3,000
● Webex Webinars is sold per named user

● Webex Webinars 3,000 is sold as a standalone meetings subscription. This option cannot be combined
with EA, AU, and NU meetings options under the same subscription
● Customers who wish to have both Webex Webinars 3,000 and the Meetings suite available under the EA,
AU, and NU buying models will need to purchase two separate subscriptions under the A-FLEX ATO

● Audio Broadcast and VoIP are included with the site purchase
● Option available to add Webex Toll Audio
● Committed/Uncommitted Audio, or Cloud Connected Audio for Service Providers (CCA-SP) options are
available to purchase as and add on to the Webex Webinars site
Unlimited Network Based Recording (NBR) storage is available to purchase as an add on for each user.
Unlimited storage is provided up to 1 year from the time of the effective date, and on a go forward basis, all
storage in arrears deleted. The total number of users purchased will match the total number of users purchased
for Webex Webinars 3,000

Calling Enterprise Agreement
● Calling EA requires coverage of all Knowledge Workers for the customer entity
● Common area desktop licenses are included at up to 50% of total knowledge workers for calling EA. An
initial 20% are provisioned at time of order. Additional licenses up to the 50% can be requested by
opening a case with GLO. Excess common area desktop licenses should only be entered in excess of the
50%. Open a case using the GLO case templates to ensure proper case creation and handling.

Calling named user
● Only one Calling buying model should be selected EA or NU. Both should NOT be selected
● No minimums for On-Premises, Hosted, Webex Calling Enterprise and Basic Named User Calling
● UCM Cloud Calling is recommended to be purchased for organizations with 1,000+ users. UCM Cloud
Calling requires at least 250 users to be purchased

Calling Enterprise Agreement with Webex Calling options
● Cloud Calling now has an option to select Webex Calling, Webex Calling (formerly Spark Call), or Webex
Calling for SP. Only one option can be selected for a single subscription
◦ Make a selection of ‘Yes’ from “Are you migrating over from Cloud Calling (formerly Spark Call)?” if
it is applicable.
● Webex Calling for SP and Webex Calling are available in specific geographies
● Webex Calling requires a local gateway connection for PSTN, which will require the purchase of
additional CUBE hardware and licensing. To learn more about CUBE and how to order visit here
● All Flex Calling options have specific partner requirements. Webex Calling for SP and Webex Calling are
systematically checked at time of quote for partner eligibility. For further questions and assistance please
contact your Partner Account Team or look to SalesConnect for more information

Calling Named User with Webex Calling options
● Calling NU offers both Enterprise and Basic Calling options for a Webex Calling deployment. Basic Calling
is only available for Webex Calling and Webex Calling for SP. Customers with Webex Calling (formerly
Spark Call) are not eligible to select Basic Calling
it is applicable.
● Common area device licenses can only be selected for the same deployment model and version as
selected for the user licenses
Calling Enterprise Agreement and Calling Named User with UCM Cloud Calling options
● Cisco Expressway™ Rich Media Session (RMS), under additional Named User Calling Services, is now
orderable with UCM Cloud Calling

Calling Enterprise Agreement and Calling Named User with Cloud Connected UC options
 The Standard Edition of CCUC is now available for On-Premise Calling users in both the EA and NU
buying models
 Please see the Product page for more detailed information on Cloud Connected UC
UCM Cloud Calling

The Cisco Unified Communications Manager Cloud (UCM Cloud) is positioned for customers with 1,000+ uses,
as such the minimum user threshold for UCM Cloud is 1,000 (Professional and/or Enhanced users).
For initial customer orders with less than 1,000 users, an exception can be requested by the Cisco account
team on behalf of the partner. Not all exceptions will be approved. Orders for quantities less than 1,000 users
that have not received an exception approval in advance will be cancelled.

Cloud calling and meetings
● Additional Cloud Calling only (Webex Calling or Webex Calling for SP) users are available to purchase
along with Cloud Calling and Meetings users. If the customer only needs Cloud Calling users, please
select those users under the “Calling” option
it is applicable.
● Cloud Calling and Meetings has been announced End of Sale/End of Life on May 29, 2020. For more
information visit the End of Life Notice page.
● Cloud Calling and Meetings option provides other Cloud Meetings solutions a la carte (i.e. can add
Webinars, Training, and Support Cloud Meetings solutions the subscription)
● Pro Pack selection provides both Pro Pack for Webex Control Hub and Content Management
● Content Management provides unlimited cloud storage for recording meetings and retention settings for
file storage. Unlimited storage is provided up to 1 year. Deletion occurs a year from the recording
creation date, and on a go forward basis, all storage in arrears deleted.
● Customers choosing the Cloud Calling and Meetings option can select either Webex Calling or Webex
Calling for SP for their Cloud Calling solution. A mixture of Cloud Calling solutions cannot be selected
● Additional Cloud Calling only users will default to the same Cloud Calling solution being provided to the
Cloud Calling and Meetings users. IE: Webex Calling is selected for the Cloud Calling and Meetings users,
only Webex Calling only users can be added to the subscription vis versa for Webex Calling for SP

Additional options
● Additional Options are optional purchasable items against both Meetings and Calling
● Additional Cloud Storage can be purchased in increments of 1TB. Collaboration Flex Plan includes
20GB/KW of pooled storage for file sharing in Webex Teams
● Webex Edge Connect is an optional add-on and can be purchased in multiple bandwidth options and the
option to add-on redundancy. See next slide for additional information

● CCA ENT is only available for existing sites migrating from A-WX
● Extended Security Pack is available as an add on to Meetings and/or Calling. NU customers must also
purchase Pro Pack in order to be eligible to purchase the Extended Security Pack.
● We are now offering a new bundled PID for Extended Security Pack with Duo Essentials.
Support options
● Basic Support is embedded in the Cisco Collaboration Flex Plan subscription. No additional fees are
required to receive Basic support with a software subscription
● Solution Support, Enhanced Support, and Premium Support are available to purchase for an additional
fee. Minimum thresholds for purchase eligibility are enforced, see SKU list for prices. For more
information about Cisco Software Support, download the data sheet
Cisco Advanced Services for Cisco Collaboration Flex Plan

● Cisco provides advisory, design, deployment, training, adoption, and migration services for Cisco
Collaboration Flex solutions. Customers and partners need to engage a Cisco Account Manager to
purchase these services. The Cisco Account Manager is responsible for creating an accurate Advanced
Services-Transaction quote and SOW and must engage a Cisco Collaboration Business Development
Manager

Additional options – Webex Edge Connect
● Once Webex Edge Connect is selected, then a new question will be displayed asking where peering is
needed. To support multi-geographical designs, one or both peering options can be selected. Edge
Connect is available in two geographical regions, US/EMEAR and APAC, which each have corresponding
PIDs
● Webex Edge Connect is available in six bandwidth capacities – 200Mbps, 500Mbps, 1Gbps, 2Gbps,
5Gbps or 10Gbps options. These are the only capacities available
● Within the region, customers are able to combine capacities to build your desired peering capacity. For
example, if you require a 7Gbps bandwidth connection for a location within the APAC region, you could
select 5Gbps and 2Gbps to create a combined 7Gbps link. However, only a single capacity can be used
at any single location if HA or Geo-Redundancy is required. Select the capacity required and enter the
quantity needed. Based on the peering location(s) selected, the capacity option(s) will be displayed by
peering location

● You will have the option to select Redundancy peering links, same capacity as the selected peering link.
They will auto expand based on the quantity of the peering links you are ordering and in the peering
region
Additional calling options
SRST, CUE, and CME Components
The Additional Calling Licenses Options are only available with Collaboration Flex Plan Calling with on-premises
and/or partner-hosted deployments.
Survivable Remote Site Telephony (SRST) is available with Collaboration Flex Plan EA or NU buying models.
Communications Manager Express (CME) is only available with Collaboration Flex Plan Calling EA.
● Cisco Unity Express (CUE) was announced end of sale/end of life on April 30,2020. For more information
visit the End of Life Notice page.
● Collaboration Flex Plan provides Smart-Enabled licenses for SRST and CME. Select SRST and CME
licenses through the Additional Calling Licenses screen. When selected, a Smart Account will be required
to receive the entitlements at order closure.
● These additional calling licenses are included as part of the Collaboration Flex Plan and are available to
the customer at any point in time, including at the initial order or through a change/modify order. This
option provides the licenses at $0 when the customer is ready for implementation.
Cisco Unified Attendant Console (CUAC) components

● We have announced the end-of-sale and end-of-life dates for Cisco Unified Attendant Console (CUAC) –
Flex 2.0 Enterprise Agreement. The last date to order the affected product(s) is January 13, 2022. For
more information, please visit End-of-Sale and End-of-Life Announcement for the Cisco Unified
Attendant Console (CUAC) – Flex 2.0 Enterprise Agreement.

● CUAC is available for purchase with Collaboration Flex Plan EA Calling with on-premises and/or partner-
hosted deployments.
● CUAC Standard (per server license), CUAC Advanced (per user licenses), and/or CUAC Advanced HA
(per service license) may be selected. Note that CCW will enforce maximums for these licenses. If a
customer has a need for a large number of CUAC licenses, please order more under “Additional CUAC
Options”. The product IDs are versionless and can be added to any version of CUAC.
● CUAC software is available for download at https://www.cisco.com/go/ac
● CUAC license activation codes are sent when CUAC is ordered as part of Collaboration Flex Plan Calling
EA and are provided via eDelivery. These are available to the customer at any point in time, including at
the initial order or through a change/modify order.
Firmware Migration (Enterprise to MPP) for Webex Calling and Webex Calling for SP customers
● Customers with existing 8800/7800 Enterprise phones who are converting to Webex Calling or Webex
Calling for SP are eligible to receive a firmware migration license to convert to an MPP phone for each of
their Webex Calling/Webex Calling for SP + Common area users.
● Entering the number of licenses needed into the Flex subscription will allow the customer to receive the
licenses at the time of the order submission and before the subscription start date to better align for the
transition to Webex Calling.
● Once the number of licenses needed is entered into the configuration (see below), open a case with GLO
to request the license. Reference the Cisco Collaboration Flex Plan GLO Email Templates for a
recommended template when submitting the request to GLO.
Additional meetings options-Production Assist
Production Assist - uncommitted billing
Production Assist provides services through an assigned Cisco resource to assist in the use of Cloud Services
to conduct Webex meetings, trainings and webinars. Customer personnel must be available during the course
of the Services. Each service is further described in the order and the confirmed reservation. Reservations are
required. Requests for reservations are not confirmed until the Production Assist Services team sends a written
confirmation. Additional charges apply to add-on services. In the event of cancellation of a confirmed
reservation by customer, cancellation fees may apply.
Upon selection, all Production Assist SKUs will appear on the order. The Webex Production Services team will
confirm the event capacity with end user and additional Production Assist options and requirements, as needed.

Production Assist Options:
Technical Monitoring Standard Assist Premium Assist Premium Plus Assist

Assist
Includes: Includes: Includes: Includes:

● Webex Space and ● Webspace meeting planning ● Webspace meeting planning ● Webspace meeting planning
assigned technical
● 30 min host call 1 week pior to ● 1 hour consult (2-3 weeks ● Webex Space and assigned
monitor for the scheduled
event prior to event) technical monitor for the event
duration
duration
● 30 min prior to event, pre- ● 1 hour dry run (2-3 days prior
● Technical monitoring
conference to event) ● 1 hour consult (2-3 weeks
during event
prior to event)
● Live in event support ● 30 min prior to event, pre
Technical monitoring event conference ● 1 hour dry run (2-3 days prior
report Post event ● Registration and attendance
to event)
post event reporting ● Live in event support
● 2 hours additional planning
● Q&A results post event ● Registration and attendance
time
post event
Recording ● 30 min prior to event, pre
● Q&A results post event
event conference
Event recording ● Live in event support
● Technical monitoring during
event
● Registration and attendance
post event
● Q&A results post event
● Event recording
Technical monitoring report

Post event
● ● ● ●
Note: Cisco will bill the customer for each additional hour of event time past the first hour of the event.
Note: When adding extra event time to any Assist offering that includes Technical Monitoring (stand alone
or Premium Plus Assist) two add-ons are required for Technical Monitoring Engineer and one for Producer.
Production Assist services are enabled – What’s next?
1. Once Production Assist SKUs are enabled on the customer subscription, the customer can begin
requesting Production Services for their Webex Meetings, Trainings, or Webinars.
2. To submit a request for Production Assist services, refer the customer to:
https://app.smartsheet.com/b/form/32123c3ab801472bab1ab36fa7e07eb0
3. Questions about the schedule or producer availability can be directed to ps-operations@cisco.com
● The selection of Production Assist is a usage service and is only billed when the service is completed.
A. Cancellation policy:
◦ More than two weeks prior to the event date: no fee
● Less than two weeks to two days prior to event date: $100 cancellation fee
◦ Less than two days prior to the event date: 100 percent of the total cost for the even

Webex Assist Services - Uncommitted billing
– please use Production Assist listed above as the below Webex Assist Services (Event Assist and Lifecycle
Assist) will go end of sale/ end of life
● Event assist- Includes live event support (1 hour Event) with a certified producer. The assumption for this
level of service is that the Webex host has scheduled and tested the meeting on their own and would like
support ONLY on the day of the meeting (Can be used with Webex Webinars, Webex Meetings, OR
Webex Training)
● Lifecycle assist- Includes live event support (1 hour Event) AND pre-event planning as well. This option is
for the New Webex Customer or Webex host that would like additional help with best practices for

scheduling their meeting and a technical rehearsal with their producer prior to the live event date. This is
more comprehensive support for the entire lifecycle of the meeting (Can be used with Webex Webinars,
Webex Meetings, OR Webex Training)
Please note: For event duration longer than 1 hour, Cisco will bill the customer for each additional hour of event
time.
Webex Assist Services are enabled–What’s next?
1. Once Webex Assist SKUs are enabled on the customer subscription, the customer can begin
requesting Assist Services for their Webex Meetings, Trainings, or Webinars.
2. To submit a request for Event Assist or Lifecycle Assist, please refer the customer to:
https://app.smartsheet.com/b/form/c9a21fd750b046248c85f33846c53fd5
3. Questions about the schedule or producer availability can be directed to ps-operations@cisco.com
● The selection of Webex Assist Services is a usage service and is only billed when the service is
completed.
● Cancellation policy:
◦ Greater than 2 weeks prior to event date: No Fee
◦ Less than 2 weeks to 2 days prior to event date: $100 Cancellation Fee
◦ Less than 2 days prior to the event date: 100% total cost/event
Additional Meetings Options-Webex TeleHealth Connector for Epic
Webex Instant Connect – Standard / Enhanced

● Webex Instant Connect is a WebRTC (browser) based solution that powers multi-party video visits.
It can be used as a standalone application or can be integrated via API in an existing application.
Primarily used by healthcare customers to drive telehealth and virtual rounding (device integration) use
cases. It also connects natively with Epic EHR
● Please select the Webex Instant Connect with EPIC box after entering Webex Instant Connect Enhanced
Quantity if you are integrating Instant Connect with Epic and need Connection and Disconnection status
messages in the Epic App

● It can also work for any use case that needs browser-based meetings without a need to authenticate
participants - eg: multiple use cases in Financial Services and Government. For more information, please
visit https://instant.webex.com/ and
https://www.cisco.com/c/dam/en/us/solutions/collaboration/webex-instant-connect-for-virtual-care-
datasheet.pdf.
● This offering cannot be purchased without cloud-based Meetings licenses (sold separately).
Additional Meetings Options – Webex Assistant for Webex Meetings

commands
● This option is available with Enterprise Agreement, Active User, and Named User cloud meetings users
● This selection allows to choose the quantity of licenses you want to add to your subscription. You cannot
combine this selection with the Webex Assistant for Webex Meetings option in the Meetings section
● Webex Assistant for Webex Meetings is not available with Event Center 3000 or On-Premises Meetings
Additional Meetings Options-Cisco Meeting Server (CMS) meetings customization
Cisco Meeting Server (CMS) meetings customization

● CMS meetings customization provides the ability for on-premises CMS meetings users to create and use
custom layouts. This option is available for Enterprise Agreement, Active User, and Named User on-
premises meetings users only. A selection of on-premises meetings must be made before this add on
can be selected.
● This feature is an on/off feature for CMS customization and a selection of “Yes” to the question, “Would
you like to add Cisco Meeting Server (CMS) meetings customization?” will enable the feature for each
instance of CMS meetings the customer has running on their deployment.

Additional Meetings Option – Expert on Demand Devices
● Expert on Demand enables the use of Webex software via Augmented Reality (AR) headsets by Cloud
Meetings users. A selection from Cloud meetings must be purchased before selecting this option.
● Click on the ENT SKU and complete the questionnaire to receive the Expert on Demand software.
● Expert-on-Demand is available for all buying models; licenses can be purchased at a desired quantity but
cannot exceed your knowledge worker or Named User Cloud Meetings user count.
● Expert-on-Demand is not available with Webinars 3000 or On-Premises Meetings.
● AR headseats need to be purchased separately from supported hardware vendors or their partners,
unless already owned by customer. Currently RealWear headset models HMT-1 and HMT1Z1 are only
options supported.
● Must purchase a license for every user wearing the HMT-1. License is purchased on a per user, per
month basis
● Partner is responsible for ensuring Expert on Demand subscription start date aligns with the AR Headset
hardware availability to customer, taking into account the partner’s procurement, stocking & delivery
approach for AR headset hardware
● To procure RealWear AR headset hardware, please contact your RealWear representative or sign up to
become a RealWear partner: https://www.realwear.com/partners/#partner-contact-form

Full configuration summary
After you have completed the configuration, you will see the priced components grouped together in the
Configuration Summary window under “Priced Items”. You will also see $0 Included items grouped together
under “Included deliverable items”. Once the estimate is complete, all SKUs will appear in the Full
Configuration Summary with the same groupings. Discounts can be applied, and configurations can be
exported using standard CCW tools.
Discounts and purchase adjustments

● Once the estimate is complete, you can either Create a Quote or Create a Deal in CCW. Create a Quote
will apply any push promotion discounts available for Collaboration Flex Plan line items. Create a Deal will
allow the partner to choose incentives, such as Hunting (OIP) or Teaming (OIP). More information on Flex
Plan promotions and incentives is available at https://www.cisco.com/go/sparkpartnerpricing. More
information on Hunting or Teaming is available at https://www.cisco.com/go/incentives
● Partner hosted calling is eligible for partner hosted discounts based on % of list. The Cisco AM on the
deal can enter these as incremental discounts for additional review and approval. More information on
what the hosted discounts are by offer type is at cs.co/flexplan
● Purchase adjustments are able to be entered on a per line basis for Collaboration Flex. The process for
calculating your transfer credits and SWSS residual in a previous section.
● More information on quoting in CCW and selecting incentives, non-standard discounts and purchase
adjustments is available at https://forums.cisco.com/OperationsExchange/s/training

Incentives in CCW
DocuSign completion of the End User Information Form (EUIF)

● The End User Information Form and Signatures for Collaboration Offers can now be uploaded and
attached in CCW (Quote, Order and View Status). Please note that the EUIF is a required document for
Enterprise Agreement and Active User models.
● Partners and Distributors can download the latest template and upload the End-User Information Form
(EUIF) from within CCW for Collaboration Flex Plan EA/AU offers. The EUIF uploaded in CCW can be sent
to the end customer for signature through DocuSign™. Users can also systematically track and access the
uploaded documents anytime in CCW.
● A step by step walkthrough of this functionality is available as a DocuSign Quick Guide.

Click link in CCW to prepare, upload, and initiate signature.
Flex Plan Value Transfer in CCW Quotes

After you have completed the configuration, navigate to the Discounts and Credits tab and click on “Apply
Credits”. This option will only show on quotes with a subscription term of 36 months or greater.

*
If you have questions or concerns about your SWSS residual calculated value, reach out to collab_swssresidual@cisco.com
Quote/order attachments
Order entry items that will help your order flow smoothly

DocuSign workflow in CCW
Within CCW a fully automated flow for EUIF completion has been integrated with the quoting process providing
version control, reporting, and repository
● DocuSign serves as a central repository in CCW for legal documents

● Legal documents will be initiated based on the SKU configuration and will prompt in CCW with an alert
● Partners and distributors can view the legal documents and status (initiated, uploaded, signed) in CCW
● DocuSign offers the ability to upload a "wet signature" signed document to DocuSign in CCW
◦ DocuSign completion of the EUIF for change and replace scenarios and new subscriptions and
quotes ensures a streamlined completion of the EUIF submission without the document attachment
process
● Visit the DocuSign for EUIF Quick Guide or VoD for step-by-step instructions
Order fulfillment
PAK registration and management
eDelivery
As of May 17, 2020, eDelivery is available in My Cisco Entitlements (MCE).
Watch this short video to learn more and bookmark the self-help resources below.
● Visit and bookmark the eDelivery page to learn how to access eDelivery via MCE and how to stay updated
on upcoming releases
◦ Orders in MCE User Guide
◦ Orders in MCE FAQ

Software delivery
● Major software releases (e.g., version 10 to 11) will be provided via eDelivery in My Cisco Entitlements
(MCE)
● Minor updates (e.g., version 10.5 to 11) can be downloaded from Cisco Software Central
● For mixed software version environments, Software Releases 11 and 12 for Flex EA offer types may now
be ordered from MCE by the Smart Account administrator only
Smart Account assignment
Beginning February 2020, Smart Account assignment is now required for all Cisco Collaboration Flex Plan
orders with on-premises components.
● Assigning the Smart and Virtual Account to the order allows the on-premises entitlement(s) to be
assigned to the Smart and Virtual Account at the time of order fulfillment. This allows the
customer/partner to register the PAKs or Smart Entitlements via the appropriate license management tool
based on the version of licenses ordered.
● Instructions to assign the Smart Account to the order can be found on page 7 in the Smart Accounts in
CCW User Guide
PAK registration and management (on premises)
● License software version 10 and 11 on-premises PAKs are managed via the License Registration Portal
(LRP) (also known as ‘Traditional Licensing’ found on Cisco Software Central) within your established
Smart and Virtual accounts. Learn more about managing your licenses by viewing the LRP Main User
Guide.
● For license software version 12 and above, Smart Entitlements are delivered and managed via the Cisco
Smart Software Management (CSSM) tool (also known as Smart Software Licensing) found on Cisco
Software Central. Learn more about managing your entitlements by viewing the Smart Licensing
Deployment Guide, view the video tutorial, or view step-by-step instructions.
Note: Unified Communications first launched Smart Licensing in version 12 for Flex Plan subscription-
based licensing. Smart licenses are server-based licenses; therefore, you will deploy and track licenses for
servers instead of domains. This also eliminates the need to register PAKs.
Subscription management
Make changes to a subscription:

Changes or modifications to an existing Flex Plan subscription can be completed by entering a change/modify
subscription order in CCW. Examples of modifications include:
● Turn on/off auto renew

● Change the requested start date
● Update provisioning contact and more!
Visit the Best Practices for Managing SaaS Subscriptions in CCW guide for step-by-step instruction

Replace existing subscription:
● Replacing the current offer with a new offer can be completed by entering a change/replace subscription
order in CCW (e.g. changing from A-WX to A-FLEX or A-SPK to A-FLEX)
● Replacing the offer will restart the terms and conditions of your subscription
Upgrading software version:
Software Release Upgrade from V10 to V11

● Partner enters a $0 change/modify subscription order in CCW. The new V11 license entitlements will
deliver to the assigned Smart Account upon order close.
● Software media may be accessed via eDelivery in MCE
Software Release Upgrade from V10/V11 to V12/V14

 When upgrading from Software Release 10 to 11
◦ Partner enters a $0 change/modify subscription order in CCW. The new version 11 license
entitlements will be delivered to the assigned Smart Account upon order close.
◦ Software media may be accessed via Orders in My Cisco Entitlements (MCE).

 When upgrading from Software Release 10 or 11 to Software Release 12
◦ Flex Plan EA Calling customers may use self-service when upgrading from traditional version 10
and 11 licensing to version 12.X and above Smart licensing via the License Registration Portal (LRP) or
Cisco Smart Software Manager (CSSM).
◦ In LRP, go to the ‘PAKs/Tokens’ tab, select ‘Actions’, then ‘Convert to Smart Entitlement’
◦ Watch a short video: License Registration Portal (LRP) Conversion
◦ In CSSM, go to the ‘License Conversion’ tab to convert Classic Licenses to Smart Licenses
◦ Watch a short video: Convert Classic Licenses to Smart Licenses
◦ Additional resource: Cisco Software: Classic Licensing Management with Smart

Accounts
◦ View step-by-step instructions here

$0 change/modify order is no longer required when upgrading to V12/V14 Smart licensing for EA On-
Premise Calling only
● Smart Account is required to convert traditional licenses to Smart licenses

● User must be associated to the Smart and Virtual Account the licenses will be associated to in order to
transact

Cisco Collaboration Flex Plan support contract
Upon order close, the new support contract will generate in CCW. You may obtain the new contract number per
the following steps:
1. Log into CCW with your Cisco.com credentials and search for your Collaboration Flex Plan Web
order ID.
2. Click the “Orders” link on the left navigation, then click the “Web Order ID” link to open the order.
3. Click the “Items” tab and verify in the line status summary that the order is in “Closed” status
4. Under the list of line items, click the “+” to expand the top-level SKU. Locate the service support
SKU (e.g., SVS-SPK-SUPT-BAS). The contract will be listed under the SKU.
● Add the new contract number to the Cisco.com ID profiles of those who may contact Cisco for support
What if the customer needs additional on-premises or partner-hosted licenses?
If additional licenses are required after the initial order closes, engage GLO to request them using the following
steps:
Note: Previously, you may have opened a case by emailing licensing@cisco.com. This email option ended
in June 2020. Be sure to bookmark Support Case Manager (SCM) and begin using the new process.
1. Use the GLO Case Templates for appropriate verbiage when opening your Flex Plan GLO case.
2. Visit Support Case Manager:
a. If you have an existing Cisco.com account, click the User icon in the upper right corner of the
page then click "Log In" and use your Cisco.com credentials to log in.
b. If you do not already have an existing Cisco.com account, you may create one by selecting
"Create an Account".
3. Under "Contacts/Support Case", click, "Open New Case". This will direct you to your personal
dashboard where you can view all cases you've created and their status.
4. From your personal Support Case Manager dashboard, click “Open a Case” again.
5. From the drop-down menu, select “Software Licensing” and “Collaboration Related Licensing”.

6. Click “Open Case”.
7. Complete the necessary information in the form, then click, “Submit Case”. Remember to leverage
the GLO Case Templates to save you time.
Alternatively, you may also open a GLO case via the Virtual Care Assistant or by calling Cisco Technical Support
Services (Cisco TAC) at 1-800-553-6387. Review the step-by-step process with screenshots here, if needed.
Cisco collaboration flex plan offer documentation
The documents that govern the customer’s services depend on the deployment model (Cloud, Hosted, or On-
premises) and the buying model (Enterprise agreement, Active user or Named user). The following documents
govern customer and partner terms of service or license agreement for each of the services or licenses, the
included features and limits. Click the document title to download.
Document Audience Buying model Description
Cisco End User Information Customer Meetings AU This form is used by Cisco to verify and
Form (EUIF) ensure that all knowledge workers are
accounted for, along with any customer
affiliates.
Cisco End User Information Customer Meetings EA Calling EA This document includes the EUIF and the EA
Form.+ Cisco Enterprise Program Terms for Collaboration Flex Plan
Agreement (EA) Program Enterprise Agreement. Note: Cisco requires
Terms (Bundle) that Customers sign the EUIF and
acknowledge the Program Terms. DocuSign
or wet signatures are acceptable. For
Meetings EA or Calling, only the EUIF +
Program Terms bundle need be shared with
the customer, as all the other relevant
customer documents in this table (including
EULA, UCA, Offer Description, Data Sheets)
are incorporated by reference in the Program
Terms.
End User License Customer Meetings EA or AU These are the customer’s terms and
Agreement Calling EA or NU conditions for all Cisco SaaS, including all
Cisco Webex services.
Cisco Collaboration Flex Customer Meetings EA or AU This document provides the supplemental
Plan Offer Description Calling EA or NU terms specific to Collaboration Flex Plan.
Cisco End User License Customer Meetings EA or AU The terms and conditions provided here
Agreement (EULA) Calling EA or NU govern your customer’s use of on-premises
software.
Collaboration Flex Plan Data Customer Meetings EA or AU There is a separate data sheet for each
Sheet Calling EA or NU Service and Buying Model.

Document Audience Buying model Description
Partner Required Agreements - All Cisco partners selling the Collaboration Flex Plan are required to agree to the
below Terms and Conditions before they can begin selling the offer to their customers.
Software-as-a-Service Partner Meetings EA or AU Partner must agree to these Program Terms

Subscription Resale Calling EA or NU and Conditions to participate in the program.
Program Terms and
Conditions
Cisco Enterprise Agreement Partner Meetings EA or Calling These terms and conditions are for partners
Partner Program Terms and EA who are reselling any EA Suite, including
Conditions Meetings and Calling EA. Partner agree to
these terms in Partner Program Enrollment
(PPE). See PPE for full terms and conditions.
Cisco Collaboration Flex Partner Required only if These terms and conditions are for partners
Plan Value Transfer Policy customer is transferring who are transferring perpetual software
licenses toward licenses and moving their customers to the
Purchase Adjustment Flex Plan.
Additional resources
For further assistance, please use the following resources
Description Location
Cisco Collaboration Flex Plan on SalesConnect One location cs.co/flexplan

all your Flex Plan collaterals and selling resources
Cisco Webex Partner Community Landing page to https://www.cisco.com/go/webexpartner

everything Cisco Collaboration Flex Plan
Cisco Flex Plan Product Specific Requirements Cisco Flex Offers with Eligibility Requirements
Partner Pricing Community for Cisco Collaboration offers https://www.cisco.com/c/en/us/partners/sell-integrate-

consult/promotions/spark-partner-pricing-program.html
Cisco Collaboration Flex Plan – Quick Tips Guide Flex Plan Cisco Collaboration Flex Plan on Sales Connect
Value Transfer, Smart Accounts/ Virtual Accounts and
License delivery and training
Collaboration Community and Downloads Cisco Collaboration Help
Cisco Technical Support 1. Raise a support case on-line

2. Contact Technical support by phone. Number available
on-line
Cisco Software Support Ordering Guide https://www.cisco.com/c/dam/en/us/products/se/2017/5/C

ollateral/software-support-ordering-guide-partner.pdf
Cisco Software Support https://www.cisco.com/go/swss

Appendix:
Collaboration Flex Plan SKUs
To download an excel workbook with these SKUs, please download the Collaboration flex plan SKUs workbook
on the collaboration ordering guides section of partner central.
Pricing and quantities are provided for reference only. CCW and the Cisco pricing tool
(https://prpub.cloudapps.cisco.com/lpc/currentPL.faces) are the final authority on list pricing.
Collaboration Flex Plan priced SKUs
Meetings Enterprise Agreement
A-FLEX-EACM1 EntW Cloud Meetings Tier 1 (250-1,999 KWs) $15.50
A-FLEX-EACM2 EntW Cloud Meetings Tier 2 (2,000-9,999 KWs) $14.25
A-FLEX-EACM3 EntW Cloud Meetings Tier 3 (10,000+ KWs) $13.75
A-FLEX-EAPM1 EntW On-Premises Meetings Tier 1 (250-1,999 KWs) $15.50
A-FLEX-EAPM2 EntW On-Premises Meetings Tier 2 (2,000-9,999 KWs) $14.25
A-FLEX-EAPM3 EntW On-Premises Meetings Tier 3 (10,000+ KWs) $13.75
Meetings Active User
A-FLEX-AUCM1 AU Cloud Meetings Tier 1 (250-1,999 KWs) $34.00
A-FLEX-AUCM2 AU Cloud Meetings Tier 2 (2,000-9,999 KWs) $32.75
A-FLEX-AUCM3 AU Cloud Meetings Tier 3 (10,000+ KWs) $31.50
A-FLEX-AUPM1 AU On-Premises Meetings Tier 1 (250-1,999 KWs) $34.00
A-FLEX-AUPM2 AU On-Premises Meetings Tier 2 (2,000-9,999 KWs) $32.75
A-FLEX-AUPM3 AU On-Premises Meetings Tier 3 (10,000+ KWs) $31.50
Meetings Named User
A-FLEX-NUCM-MC NU Cloud Meetings - Meetings $32.25
A-FLEX-NUCM-EE NU Cloud Meetings - Meetings suite $53.00
A-FLEX-NUCM-EC NU Cloud Meetings – Webinars $475.00
A-FLEX-NUCM-TC NU Cloud Meetings – Training $499.00
A-FLEX-NUCM-SC NU Cloud Meetings – Support $139.00

Meetings Named User
A-FLEX-NUPM NU On-Premises Meetings $32.25
Webex Webinars 3000
AW$990.00
-e
Fb
Le
Ex
X
-W
Ee
Cb
-i
3n
0a
0r
0s
3
,
0
0
0
A-FLEX-EACL1 EntW Webex Calling Tier 1 (250-1,999 KWs) $20.75
A-FLEX-EACL2 EntW Webex Calling Tier 2 (2,000-9,999 KWs) $18.75
A-FLEX-EACL3 EntW Webex Calling Tier 3 (10,000+ KWs) $17.75
A-FLEX-EASL1 EntW Calling fka Spark Call Tier 1 (250-1,999 KWs) $20.25
A-FLEX-EASL2 EntW Calling fka Spark Call Tier 2 (2,000-9,999 KWs) $18.75
A-FLEX-EASL3 EntW Calling fka Spark Call Tier 3 (10,000+ KWs) $17.75
A-FLEX-EAPL1 EntW On-Premises Calling Tier 1 (250-1,999 KWs) $11.00
A-FLEX-EAPL2 EntW On-Premises Calling Tier 2 (2,000-9,999 KWs) $10.25
A-FLEX-EAPL3 EntW On-Premises Calling Tier 3 (10,000+ KWs) $9.75
A-FLEX-EAHL1 EntW Partner Hosted Calling Tier 1 (250-1,999 KWs) $20.25
A-FLEX-EAHL2 EntW Partner Hosted Calling Tier 2 (2,000-9,999 KWs) $18.75
A-FLEX-EAHL3 EntW Partner Hosted Calling Tier 3 (10,000+ KWs) $17.75
A-FLEX-EABL1 EntW Webex Calling for SP Tier 1 (250-1,999 KWs) $20.25

A-FLEX-EABL2 EntW Webex Calling for SP Tier 2 (2,000- 9,999 KWs) $18.75
A-FLEX-EABL3 EntW Webex Calling for SP Tier 3 (10,000+ KWs) $17.75
A-FLEX-EAUL1 EntW UCM Cloud Calling Tier 1 $20.25

Calling Named User
A-FLEX-NUCL1 NU Webex Calling $19.75
A-FLEX-NUSL1 NU Calling fka Spark Call $19.75
A-FLEX-NUPL1 NU On-Premises Calling $9.00
A-FLEX-NUHL1 NU Partner Hosted Calling $19.75
A-FLEX-NUBL1 NU Webex Calling for SP $19.75
A-FLEX-NUBL- Webex Calling for SP Basic Calling $12.75

BASIC
A-FLEX-NUCL- Webex Calling Basic Calling $12.75

BASIC
A-FLEX-NUUL1 NU UCM Cloud Calling $19.75
Meetings Enterprise Agreement purchased with Calling Enterprise Agreement
A-FLEX-EACM1- EntW Cloud Meetings Tier 1 purchased with EntW Calling (250- $13.25
EAL 1,999 KWs)
A-FLEX-EACM2- EntW Cloud Meetings Tier 2 purchased with EntW Calling (2,000- $12.00
EAL 9,999 KWs)
A-FLEX-EACM3- EntW Cloud Meetings Tier 3 purchased with EntW Calling (10,000+ $11.75
EAL KWs)
A-FLEX-EAPM1-EAL EntW On-Premises Meetings Tier 1 purchased with EntW Calling $13.25
(250-1,999 KWs)
(2,000-9,999 KWs)
(10,000+ KWs)
Meetings Enterprise Agreement purchased with Calling Named User
A-FLEX-EACM1- EntW Cloud Meetings Tier 1 purchased with NU Calling (250-1,999 $15.50
NUL KWs)
A-FLEX-EACM2- EntW Cloud Meetings Tier 2 purchased with NU Calling (2,000- $14.25
NUL 9,999 KWs)
A-FLEX-EACM3- EntW Cloud Meetings Tier 3 purchased with NU Calling (10,000+ $13.75
NUL KWs)
A-FLEX-EAPM1- EntW On-Premises Meetings Tier 1 purchased with NU Calling (250- $15.50
NUL 1,999 KWs)

Meetings Enterprise Agreement purchased with Calling Named User
A-FLEX-EAPM2- EntW On-Premises Meetings Tier 2 purchased with NU Calling $14.25

NUL (2,000-9,999 KWs)
A-FLEX-EAPM3- EntW On-Premises Meetings Tier 3 purchased with NU Calling $13.75

NUL (10,000+ KWs)
Meetings Active User purchased with Calling Enterprise Agreement
A-FLEX-AUCM1- AU Cloud Meetings Tier 1 purchased with EntW Calling (250-1,999 $31.00
EAL KWs)
A-FLEX-AUCM2- AU Cloud Meetings Tier 2 purchased with EntW Calling (2,000-9,999 $29.75
EAL KWs)
A-FLEX-AUCM3- AU Cloud Meetings Tier 3 purchased with EntW Calling (10,000+ $28.75
EAL KWs)
A-FLEX-AUPM1- AU On-Premises Meetings Tier 1 purchased with EntW Calling (250- $31.00
EAL 1,999 KWs)
A-FLEX-AUPM2- AU On-Premises Meetings Tier 2 purchased with EntW Calling $29.75

EAL (2,000-9,999 KWs)
A-FLEX-AUPM3- AU On-Premises Meetings Tier 3 purchased with EntW Calling $28.75

EAL (10,000+ KWs)
Meetings Active User purchased with Calling Named User
A-FLEX-AUCM1- AU Cloud Meetings Tier 1 purchased with NU Calling (250-1,999 $34.00

NUL KWs)
A-FLEX-AUCM2- AU Cloud Meetings Tier 2 Calling (2,000-9,999 KWs) $32.75

NUL
A-FLEX-AUCM3- AU Cloud Meetings Tier 3 purchased with NU Calling (10,000+ KWs) $31.50
NUL
A-FLEX-AUPM1- AU On-Premises Meetings Tier 1 purchased with NU Calling (250- $34.00

NUL 1,999 KWs)
A-FLEX-AUPM2- AU On-Premises Meetings Tier 2 purchased with NU Calling (2,000- $32.75

NUL 9,999 KWs)
A-FLEX-AUPM3- AU On-Premises Meetings Tier 3 purchased with NU Calling $31.50

NUL (10,000+ KWs)

Meetings Named User purchased with Calling Enterprise Agreement
A-FLEX-NUCM-MC- NU Cloud Meetings -Meetings purchased with EntW Calling $29.50

EAL
A-FLEX-NUCM-EE- NU Cloud Meetings -Meetings suite purchased with EntW Calling $48.25
EAL
A-FLEX-NUPM-EAL NU On-Premises Meetings purchased with EntW Calling $29.50
Calling Enterprise Agreement purchased with Meetings Enterprise Agreement
A-FLEX-EACL1-EAM EntW Webex Calling Tier 1 purchased with EntW Meetings (250- $17.25
1,999 KWs)
A-FLEX-EACL2-EAM EntW Webex Calling Tier 2 purchased with EntW Meetings (2,000- $16.00
9,999 KWs)
A-FLEX-EACL3-EAM EntW Webex Calling Tier 3 purchased with EntW Meetings (10,000+ $15.00
KWs)
A-FLEX-EASL1-EAM EntW Calling fka Spark Call Tier 1 purchased w EntW Meetings $17.25
(250-1,999 KWs)
(2,000-9,999 KWs)
(10,000+ KWs)
A-FLEX-EAPL1-EAM EntW On-Premises Calling Tier 1 purchased with EntW Meetings $9.25
(250-1,999 KWs)
(2,000-9,999 KWs)
(10,000+ KWs)
A-FLEX-EAHL1-EAM EntW Partner Hosted Calling Tier 1 purchased with EntW Meetings $17.25
(250-1,999 KWs)
(2,000-9,999 KWs)
(10,000+ KWs)
A-FLEX-EABL1-EAM EntW Webex Calling for SP Tier 1 purchased with EntW Meetings $17.25
(250-1,999 KWs)
(2,000-9,999 KWs)
(10,000+ KWs)

Calling Enterprise Agreement purchased with Meetings Enterprise Agreement
A-FLEX-EAUL1-EAM EntW UCM Cloud Calling Tier 1 purchased with EntW Meetings $17.25
Calling Named User purchased with Meetings Enterprise Agreement
A-FLEX-NUCL1-EAM NU Webex Calling purchased with EntW Meetings $18.00
A-FLEX-NUSL1-EAM NU Calling fka Spark Call purchase w EntW Meetings $18.00
A-FLEX-NUPL1-EAM NU On-Premises Calling purchased with EntW Meetings $8.25
A-FLEX-NUHL1-EAM NU Partner Hosted Calling purchased with EntW Meetings $18.00
A-FLEX-NUBL1-EAM NU Webex Calling for SP purchased with EntW Meetings $18.00
A-FLEX-NUUL1-EAM NU UCM Cloud Calling purchased with EntW Meetings $18.00
Calling Enterprise Agreement purchased with Meetings Active User
A-FLEX-EACL1-AUM EntW Webex Calling Tier 1 purchased with AU Meetings (250-1,999 $18.50
KWs)
A-FLEX-EACL2-AUM EntW Webex Calling Tier 2 purchased with AU Meetings (2,000- $17.00
9,999 KWs)
A-FLEX-EACL3-AUM EntW Webex Calling Tier 3 purchased with AU Meetings (10,000+ $16.25
KWs)
A-FLEX-EASL1-AUM EntW Calling fka Spark Call Tier 1 purchase w AU Meetings (250- $18.50
1,999 KWs)
A-FLEX-EASL2-AUM EntW Calling fka Spark Call Tier 2 purchase w AU Meetings (2,000- $17.00
9,999 KWs)
A-FLEX-EASL3-AUM EntW Calling fka Spark Call Tier 3 purchase w AU Meetings $16.25
(10,000+ KWs)
A-FLEX-EAPL1-AUM EntW On-Premises Calling Tier 1 purchased with AU Meetings $10.00

(250-1,999 KWs)

(2,000-9,999 KWs)

(10,000+ KWs)
A-FLEX-EAHL1-AUM EntW Partner Hosted Calling Tier 1 purchased with AU Meetings $18.50
(250-1,999 KWs)

Calling Enterprise Agreement purchased with Meetings Active User
(2,000-9,999 KWs)
(10,000+ KWs)
A-FLEX-EAB1-AUM EntW Webex Calling for SP Tier 1 purchased with AU Meetings $18.50
(250-1,999 KWs)
(2,000- 9,999 KWs)
(10,000+ KWs)
A-FLEX-EAUL1-AUM EntW UCM Cloud Calling Tier 1 purchased with AU Meetings $18.50
Calling Named User purchased with Meetings Active User
A-FLEX-NUCL1- NU Webex Calling purchased with AU Meetings $18.00

AUM
A-FLEX-NUSL1- NU Calling fka Spark Call purchase w AU Meetings $18.00

AUM
A-FLEX-NUPL1- NU On-Premises Calling purchased with AU Meetings $8.25

AUM
A-FLEX-NUHL1- NU Partner Hosted Calling purchased with AU Meetings $18.00

AUM
A-FLEX-NUBL1- NU Webex Calling for SP purchased with AU Meetings $18.00

AUM
A-FLEX-NUUL1- NU UCM Cloud Calling purchased with AU Meetings $18.00

AUM
Add-Ons (Available for Cloud Meeting Users)
Storage
A-FLEX-STORAGE- Messaging File Storage 1TB Add-on $100.00

1TB
Spark Care
A-FLEX-CARE-K1 Cisco Spark Care Package 1 $17.00

Add-Ons (Available for Cloud Meeting Users)
Fixed Monthly Rate Audio
A-FLEX-TOLL- Meetings Toll Dial-In Audio $0.00

DIALIN
A-FLEX-EA-BCCB EA Meetings Bridge Country Call Back Audio $4.00
A-FLEX-NU-AUSCB NU Meetings Bridge Country Call Back Audio Australia $9.00
A-FLEX-EA-GLCB EA Meetings Global Call Back Audio $30.00
A-FLEX-AU-BCCB AU Meetings Bridge Country Call Back Audio $16.00
A-FLEX-EA-AUSCB EntW Meetings Bridge Country Call Back Audio Australia $9.00
A-FLEX-EA-BCCB- EntW Meetings Bridge Country Call Back + Toll Free Audio $5.00
TF
A-FLEX-AU-AUSCB AU Meetings Bridge County Call Back Australia $36.00
A-FLEX-AU-GLCB AU Meetings Global Call Back Audio $120.00
A-FLEX-AU-BCCB- AU Meetings Bridge Country Call Back +Toll Free Audio $20.00
TF
A-FLEX-NU-BCCB NU Meetings Bridge Country Call Back Audio $4.00
A-FLEX-NU-AUSCB NU Meetings Bridge Country Call Back Audio Australia $9.00
A-FLEX-NU-GLCB NU Meetings Global Call Back Audio $30.00
A-FLEX-NU-BCCB- NU Meetings Bridge Country Call Back +Toll Free Audio $5.00
TF
CCA SP Audio
A-FLEX-CCA-SP- CCA SP User $0.00

USER
Cloud Meetings only
A-SPK-VOIP Included VoIP $0.00
CCA ENT Audio
A-FLEX-CCA-ENT Flex Cloud Connected Audio Enterprise Users $0.00

Add-Ons (Available for Calling Enterprise Agreement Users)
Storage

1TB
A-FLEX-EA- EntW Webex Calling Common Area Add-on $9.00

CLCOMMON
A-FLEX-EA-C- EntW Webex Calling fka Spark Call Common Area Add-on $9.00
COMMON
A-FLEX-EA-P- EntW On-Premises Calling Common Area Add-on $5.25

COMMON
A-FLEX-EA-H- EntW Hosted Calling Common Area Add-on $9.00

COMMON
A-FLEX-EA-B- EntW Webex Calling for SP Common Area Add-on $9.00

COMMON
A-FLEX-EA-U- UCM Cloud Calling Common Area Add-on $9.00

COMMON
Firmware Migration
A-FLEX-E2MPP Convert 8800/7800 series Enterprise phones to MPP Firmware $0.00
Add-Ons (Available for Calling Named Users)
Storage

1TB
A-FLEX-NU- NU On-Premises Calling Common Area Add-on $5.25

COMMON
A-FLEX-NU-H- NU Hosted Calling Common Area Add-on $9.00

COMMON
A-FLEX-NU- NU Webex Calling Common Area Add-on $9.00

CLCOMMON
A-FLEX-NU-C- NU Webex Calling fka Spark Call Common Area Add-on $9.00
COMMON
A-FLEX-NU-B- NU Webex Calling for SP Common Area Add-on $9.00

COMMON
A-FLEX-ADD-ER NU Emergency Responder Add-on $0.75
A-FLEX-ADD-EXP- NU Expressway RMS Add-on $19.50

RMS

Add-Ons (Available for Calling Named Users)
A-FLEX-ADD-SME NU Session Manager Add-on $1.50
A-FLEX-NU-PRO-PK NU Pro Pack for Cisco Webex Control Hub (1) $4.50
A-FLEX-NU-U- NU UCM Cloud Calling Common Area Add-on $9.00

COMMON
Firmware Migration
A-FLEX-E2MPP Convert 8800/7800 series Enterprise phones to MPP Firmware $0.00
Add-Ons (Available for Meetings Named Users)
A-FLEX-NU-PRO- NU Pro Pack for Cisco Webex Control Hub $4.50

PACK
A-FLEX-NU-CONT- NU Content Management $1.50

MGT
A-FLEX-ADD- Cloud Device Registration $29.50

DEVREG
A-FLEX-NU- NU TelePresence Room $12.00

TPROOM
Add-Ons (Available for Meetings Enterprise Agreement, Named Users and Active Users)
Webex Edge Connect
A-FLEX-EDGCON- Webex Edge Connect 200MB Peering Link Americas/EMEAR $720.00

200M
A-FLEX-EDGCON- Webex Edge Connect 500MB Peering Link Americas/EMEAR $2,000.00

500M
A-FLEX-EDGECON- Webex Edge Connect 1GB Peering Link Americas/EMEAR $3,800.00

1GB

2GB

5GB
A-FLEX-EDGCON- Webex Edge Connect 10GB Peering Link Americas/EMEAR $21,000.00

10GB
A-FLEX- Webex EC 200MB Peering Link for Redundancy Americas/EMEAR $360.00

EDGCON200-R
A-FLEX- Webex EC 500MB Peering Link for Redundancy Americas/EMEAR $1,000.00

EDGCON500-R

Add-Ons (Available for Meetings Enterprise Agreement, Named Users and Active Users)
A-FLEX-EDGCON- Webex EC 1GB Peering Link for Redundancy Americas/EMEAR $1,900.00

1G-R
A-FLEX-EDGCON- Webex EC 2GB Peering Link for Redundancy Americas/EMEAR $3,400.00

2G-R
A-FLEX-EDGCON- Webex EC 5G Peering Link for Redundancy Americas/EMEAR $7,500.00

5G-R
A-FLEX- Webex EC 10GB Peering Link for Redundancy Americas/EMEAR $10,500.00

EDGCON10G-R
A-FLEX-EC-200- Webex Edge Connect 200MB Peering Link APAC $720.00

APAC
A-FLEX-EC-500- Webex Edge Connect 500MB Peering Link APAC $2,000.00

APAC
A-FLEX-EC-1G- Webex Edge Connect 1GB Peering Link APAC $3,800.00

APAC

APAC

APAC

APAC
A-FLEX-EC- Webex EC 200MB Peering Link for Redundancy APAC $360.00

200APACR
A-FLEX-EC- Webex EC 500MB Peering Link for Redundancy APAC $1,000.00

500APAC-R
A-FLEX-EC- Webex EC 1GB Peering Link for Redundancy APAC $1,900.00

1GAPAC-R
A-FLEX-EC- Webex EC 2GB Peering Link for Redundancy APAC $3,400.00

2GAPAC-R
A-FLEX-EC- Webex EC 5G Peering Link for Redundancy APAC $7,500.00

5GAPAC-R
A-FLEX-EC- Webex EC Peering Link for Redundancy APAC $10,500.00

10GAPACR
CMS Custom Layout
A-CMS-CUSTOM CMS On-Prem Meeting Custom Feature License $8000.00

Add-Ons (Available for all Calling/Meeting buying models)
A-FLEX-NU-SEC-PK Extended Security Pack NU add-on $6.50
A-FLEX-EA1-SEC-PK Extended Security Pack EntW add-on for 250-1,999 KWs $4.00
A-FLEX-EA2-SEC-PK Extended Security Pack EntW add-on for 2,000-9,999 KWs $3.00
A-FLEX-EA3-SEC-PK Extended Security Pack EntW add-on for 10,000+ KWs $2.00
A-FLEX-AU1-SEC-PK Extended Security Pack Active User add-on for 250-1,999 KWs $9.00
A-FLEX-AU2-SEC-PK Extended Security Pack Active User add-on for 2,000-9,999 KWs $7.00
A-FLEX-AU3-SEC-PK Extended Security Pack Active User add-on for 10,000+ KWs $5.00
A-FLEX-EA1-ESPDUO Extended Security pack with DUO EssentialsEA1 Add-On $4.00
A-FLEX-AU1-ESPDUO Extended Security pack with DUO EssentialsAU1 Add-On $9.00
Add-Ons (Available for On-Premises EA/AU Meetings option)
A-CMS-SMP CMS On-Prem Shared Meeting License $295.00
Add-Ons (Available for Cloud Meetings option) Webex Assist Services
A-FLEX-ASSIST- Webex Event Assist (Standard Event) Uncommitted $721.00

EVNT
A-FLEX-ASSIST- Lifecycle Webex Assist (Premium Event) Uncommitted $1,901.00

LC
A-FLEX-ASSIST- Webex Assist Additional Hours (per Event Overage) $345.00

ADH
A-FLEX-ASSIST- Webex Assist Last Minute Cancellation $100.00

CXL

Add-Ons (Available for Cloud Meetings option)
Webex Assistant for Webex Meetings
A-FLEX-WXA- Webex Assistant for Webex Meetings - EntW $0.00

MTG-EA
A-FLEX-WXA- Webex Assistant for Webex Meetings - AU $0.00

MTG-AU
A-FLEX-WXA- Webex Assistant for Webex Meetings - NU $0.00

MTG-NU

Add-Ons (Available for Cloud Meetings option)
Webex Assistant for Webex Meetings
A-FLEX-WXA- Webex Assistant for Meetings Entitlement $0.00

MTG-ENT
TeleHealth Meeting Broker Lite
A-FLEX- Teleheath Meeting Broker Lite $0.00

MTGBROKER
Expert On Demand
A-FLEX-XOD- Expert on Demand Device $60.00

DEVICE
A-FLEX-XOD- Expert on Demand Right to Use Entitlement $0.00

ENT
Add-Ons (Available for UCM Cloud only)
A-FLEX-FC-AP Fiber Connect- Asia Pacific $3,900.00
A-FLEX-FC-EU Fiber Connect- Europe $3,900.00
A-FLEX-FC-NA Fiber Connect- North America $3,900.00
A-FLEX-U-MPLS-AP UCM Cloud MPLS Connect - APJ - Primary Link $6,800.00
A-FLEX-U-MPLS-
AP-R UCM Cloud MPLS Connect - APJ - Redundant Link $2,400.00
A-FLEX-U-MPLS-EU UCM Cloud MPLS Connect - EMEA - Primary Link $6,800.00
A-FLEX-U-MPLS-
EU-R UCM Cloud MPLS Connect - EMEA - Redundant Link $2,400.00
A-FLEX-U-MPLS-NA UCM Cloud MPLS Connect - North America - Primary Link $6,800.00
A-FLEX-U-MPLS-
NA-R UCM Cloud MPLS Connect - North America - Redundant Link $2,400.00
A-FLEX-OTT-2500 Additional OTT/MRA registrations-units of 2,500 $4,900.00
A-FLEX-PP-AP Private Peering SD-WAN or VPN- Asia Pacific $1,850.00
A-FLEX-PP-EU Private Peering SD-WAN or VPN- Europe $1,850.00
A-FLEX-PP-NA Private Peering SD-WAN or VPN- North America $1,850.00
A-FLEX-UC-EDG- 10Gps Redundant Peering Links $31,500.00

10GB
A-FLEX-UC-EDG- 1Gbps Redundant Peering Links $5,700.00

1GB

Add-Ons (Available for UCM Cloud only)
A-FLEX-UC-EDG- 200Mbps Redundant Peering Links $1,080.00

200M

2GB
A-FLEX-UC-EDG- 500Mbps Redundant Peering Links $3,000.00

500M

5GB
Collaboration Flex Plan – Cloud Calling and Meetings priced SKUs
Cloud Calling and Meetings
A-FLEX-NUCMCL- Cloud Calling and Meetings with Webex Calling $39.00

BND
A-FLEX-NUCMBL- Cloud Calling and Meetings with Webex Calling for SP $39.00
BNDL
Cloud Calling only
A-FLEX-NUBL-BNDL Cloud Calling and Meetings Webex Calling for SP only $19.75
A-FLEX-NUCL-BNDL Cloud Calling and Meetings Webex Calling only $19.75
A-FLEX-C-COM- Cloud Calling and Meetings Webex Calling Common area $9.00
BNDL
A-FLEX-B-COM- Cloud Calling and Meetings Webex Calling for SP Common $9.00
BNDL
Add-Ons (available for Cloud Calling and Meetings)
Fixed Monthly Rate Audio + VOIP
A-FLEX-TOLL- Meetings Toll Dial-In Audio $0.00

DIALIN
A-FLEX-NU- NU Meetings Bridge Country Call Back Audio $4.00

BCCB
A-FLEX-NU- NU Meetings Bridge Country Call Back Audio Australia $9.00

AUSCB
A-FLEX-NU- NU Meetings Global Call Back Audio $30.00

GLCB
CCA SP Audio + VOIP
A-FLEX-CCA- CCA SP User $0.00

Add-Ons (available for Cloud Calling and Meetings)
SP-USER
VOIP
A-SPK-VOIP Included VoIP $0.00
Meetings add-ons
A-FLEX-NUCM- NU Cloud Meetings –Webinars $475.00

EC
A-FLEX-NUCM- NU Cloud Meetings –Training $499.00

TC
A-FLEX-NUCM- NU Cloud Meetings –Support $139.00

SC
Pro Pack for Cisco Webex Control Hub
A-FLEX-NU- NU Pro Pack for Cisco Webex Control Hub $4.50

PRO-PACK
Content Management
A-FLEX-NU- NU Content Management $1.50

CONT-MGT
Cloud Device Registration
A-FLEX-DEVREG- Cisco Cloud Device Registration $29.50

ADD
Storage
A-FLEX- Messaging File Storage 1TB Add-on $100.00

STORAGE-1TB
Collaboration Flex Plan-Cloud Calling and Meetings included licenses
The licenses provided below are typically $0 SKUs included with various configurations of Cloud Calling and
Meetings.
Cloud Calling and Meetings licenses
A-FLEX- Cloud Calling and Meetings Messaging entitlement $0.00

MSGBNDL-ENT
A-FLEX- Webex Teams File Storage $0.00

FILESTG-ENT
A-FLEX- Cloud Calling and Meetings Entitlement $0.00

MTBNDL-ENT
A-FLEX-WC- Cloud Calling and Meetings Webex Calling Entitlement $0.00

BNDL-ENT

Cloud Calling and Meetings licenses
A-FLEX-BC- Cloud Calling and Meetings Webex Calling for SP Entitlement $0.00
BNDL-ENT

Add-Ons (Entitlement licenses)
Meetings add-ons
A-FLEX-EC-ENT Cloud Meetings–Webinars $0.00
A-FLEX-TC-ENT Cloud Meetings–Training $0.00
A-FLEX-SC-ENT Cloud Meetings–Support $0.00
Cloud Device Registration
A-FLEX-DEVREG- Cisco Cloud Device Registration Entitlement $0.00

ENT
Collaboration Flex Plan priced SKUs
Support Options (Available for Calling and Meeting Users)
SVS-SPK-SUPT-BAS Support -Basic (24x7 Tier 1 Support) Included with Subscription
SVS-CSS-SUPT- Support – Solution (24x7) 24x7 + primary contact, solution expertise 10% of the contract value
SSPT
SVS-SPK-SUPT-ENH Support -Enhanced (24x7 Tier 2 SME + Adoption Services) 15% of the contract value |
Minimum $15,000
SVS-SPK-SUPT-PRE Support -Premium (Enhanced + Designated Support Manager) 25% of the contract value |
Minimum $75,000
Cisco Webex Per Minute Audio Conferencing- From To Price

Committed/ Uncommitted Spend (Available
for Cloud Meetings Users)
A-SPK-CS-MNTH Committed Audio $226.00 $1 increments

Monthly Spend
A-SPK-CS-TA-BCT Bridge Country Toll $226.00 $999.00 $0.0341/min

Call-In Tier 1
A-SPK-CS-TA-BCT Bridge Country Toll $1,000.00 $2,499.00 $0.278/min

Call-In Tier 2
A-SPK-CS-TA-BCT Bridge Country Toll $2,500.00 and above $0.0230/min

Call-In Tier 3
A-SPK-CS-TA-BCTF Committed Bridge $226.00 $999.00 $0.0816/min

Country Toll Free Dial
In Tier 1
A-SPK-CS-TA-BCTF Committed Bridge $1,000.00 $2,400.00 $0.0646/min

In Tier 2

A-SPK-CS-TA-BCTF Committed Bridge $2,500.00 and above $0.0500/min

In Tier 3
A-SPK-CS-TA-BCCB Committed Bridge $226.00 $999.00 $0.0593/min

Country Call Back Tier
1
A-SPK-CS-TA-BCCB Committed Bridge $1,000.00 $2,499.00 $0.0455/min

2
A-SPK-CS-TA-BCCB Committed Bridge $2,500.00 and above $0.033/min

3
A-SPK-CS-TA-ICB Committed Global Call $226.00 $999.00 Rate table

Back Tier 1
A-SPK-CS-TA-ICB Committed Global Call $1,000.00 $2,499.00 Rate table

Back Tier 2
A-SPK-CS-TA-ICB Committed Global Call $2,500.00 and above Rate table

Back Tier 3
A-SPK-CS-TA-IT Committed Global Toll $226.00 $999.00 Rate table

Tier 1
A-SPK-CS-TA-IT Committed Global Toll $1,000.00 $2,499.00 Rate table

Tier 2
A-SPK-CS-TA-IT Committed Global Toll $2,500.00 and above Rate table

Tier 3
A-SPK-CS-TA-ITF Committed Global Toll $226.00 $999.00 Rate table

Free Tier 1
A-SPK-CS-TA-ITF Committed Global Toll $1,000.00 $2,499.00 Rate table

Free Tier 2
A-SPK-CS-TA-ITF Committed Global Toll $2500.00 and above Rate table

Free Tier 3
A-SPK-US-TA-BCT Bridge Country Toll $0.0659/min

Call-in
A-FLEX-CS- Premium Toll $226.00 $999.00 Rate table

PREMTOLL Committed Spend Tier
1
A-FLEX-CS- Premium Toll $1,000.00 $2,400.00 Rate table

2

A-FLEX-CS- Premium Toll $2,500.00 and above Rate table

3
A-SPK-US-TA-BCTF Bridge Country Toll $0.1404/min

Free Dial In
A-SPK-US-TA-BCCB Bridge Country Call $0.1027/min

Back
A-SPK-US-TA-ICB Global Call Me Rate table
A-SPK-US-TA-IT Global Toll Rate table
A-SPK-US-TA-ITF Global Toll Free Rate table
A-FLEX-US- Premium Toll Rate table

PREMTOLL Uncommitted Spend
Collaboration Flex Plan included licenses

The licenses provided in this section are typically $0 SKUs included with various Collaboration Flex Plan buying
and deployment models. Please note that some licenses provided at $0 in an Enterprise Agreement buying
model may be an optional purchasable option in a Named User buying model.
SKU Description Initially provisioned Notes
Meetings -On-Premises OR Meetings Cloud with Calling On-Premises
A-FLEX-TMS- TMS 250 System EA/AU: 1 per every 250 KWs

250USR License
NU: If customer has at least 250 NUs, then 1 for
every 250
TMS is a per system license and not a per KW
license.
A-FLEX-TMS- TMS Integration API with EA/AU: 1

API Microsoft
NU: If customer has at least 250 NUs, then 1
Exchange
A-FLEX-TMS- TMS Serial Number EA/AU: 1

SN
NU: If customer has at least 250 NUs, then 1
A-FLEX- A-FLEX Webex Edge EA/AU/NU: Equal to the number of Meetings

EDGAUD-USER Audio Toll Dial-In Audio + VoIP or CCA SP Users +
VoIP, Meetings Bridge County Call Back
Audio or Meeting Global users

Meetings -On-Premises only
A-FLEX-CMS- Cisco Meeting Server EA: 1 for every 100 KWs

REC Recording Port
AU: 1 for every 100 On-Premises Meetings
users
NU:1 for every 100 Named Users
A-FLEX-CMS- Cisco Meeting Server 1

MBRD Multibranding
A-FLEX-PMP Personal Multiparty EA/AU: 1.2 per On-Premises meetings users

User License selected
NU: 1 for every NU
A-FLEX-SMP Shared Multiparty User EA: 1 for every 250 KWs+ number of additional
License licenses purchased in EA Meetings only
AU: 1 for every 1,000 KWs+ number of
additional licenses purchased in AU Meetings
only
NU: Not included
Cloud Provisioning
A-FLEX-MSG- Messaging Entitlement EA/AU: 1.2 for every 1 KW Included with

ENT Meetings and Calling
NU: 1 for every NU
NU Meetings: Not
included with
Training,
Webinars, or Support
A-FLEX- File Storage EA/AU: 24GB for every 1 KW Included with

FILESTG-ENT Entitlement Meetings and
NU: 20GB for every NU Calling
A-FLEX- Cloud Device EA/AU: 1.2 for every 1 KW Included with

DEVREG-ENT Registration Meetings and
Entitlement NU: 1 for every Common Area TelePresence Calling
Room
or Cloud Device Registration add-on
A-FLEX-MEET- Cloud Meetings 1.2 for every 1 KW Included with

ENT Entitlement Cloud Meetings
A-FLEX-SCALL- Webex Calling fka EA: 1.2 for every 1 KW Included with
ENT Spark Call Entitlement Cloud Calling
Calling NU: 1 for every NU
A-FLEX-C- Webex Calling EA: 1.2 for every 1 KW Included with

CALL-ENT Entitlement Cloud Calling
Calling NU: 1 for every NU

A-FLEX- Webex Calling EA: .2 for every 1 KW Included with

CCOMMON-ENT Common Area Cloud Calling
Entitlement NU: Quantity of Webex Calling Common Area
Desktop Licenses purchased and/or Cloud
Device Registration add-on
A-FLEX-S- Webex Calling for SP EA: 1.2 for every 1 KW Included with
BCALL-ENT Entitlement Webex Calling for
NU: 1 for every NU SP
A-FLEX- Webex Calling for SP EA: .2 for every 1 KW Included with EA

BCOMMON-ENT Common Area Webex Calling for
Entitlement NU: Quantity of Webex Calling for SP Common SP Optional
Area Desktop Licenses purchased and/or Cloud purchasable
Device Registration add-on component in
Calling NU
A-FLEX-B-BAS- Webex Calling for SP NU: 1 for every NU Webex Calling for SP Optional purchase
ENT Basic Calling Basic Calling user selected in Calling NU
Entitlement
A-FLEX-C-BAS- Webex Calling Basic NU: 1 for every NU Webex Calling Basic user Optional purchase
ENT Calling Entitlement selected in Calling NU
A-FLEX-MC- Meetings Entitlement Meetings NU: 1 for every NU Included with NU

ENT Cloud Meetings –
Meetings
A-FLEX-EE-ENT Meetings Suite Meetings NU: 1 for every NU Included with NU

Entitlement Cloud Meetings -
Meetings Suite
A-FLEX-EC-ENT Webinars Entitlement Meetings NU: 1 for every NU Included with NU

Cloud Meetings –
Webinars
A-FLEX-TC-ENT Training Entitlement Meetings NU: 1 for every NU Included with NU

Cloud Meetings –
Trainings
A-FLEX-SC-ENT Support Entitlement Meetings NU: 1 for every NU Included Included with NU
Cloud Meetings -
Support
A-FLEX-EA- Pro Pack for Cisco Calling EA 1 for every Calling user Included for EA
PRO-PK Control Hub Calling, already
bundled in to
EA/AU Meetings
and is an optional
add on in NU
Calling.
A-FLEX-SEC- Extended Security EA/AU: 1 for every KW Available as an

PK-ENT Pack Entitlement add on to EA/NU
NU: 1 for every NU user Calling and/or
EA/AU/NU
Meetings

Calling-UCM Cloud Calling only
A-FLEX-UL- UCM Cloud Calling EA: 0.2 for every 1 KW+ Number of Excess All services are
COMMON Common Area ENT provisioned to the
Common Area Desktop Licenses NU: Quantity of customer through
Common Area Desktop Licenses purchased the cloud.
A-FLEX-UL-ER UCM Cloud Calling EA: 1.2 for every 1 KW NU: 1 for every user All services are
Emergency Responder provisioned to the
ENT customer through
the cloud.
A-FLEX-UL-ESS UCM Cloud Calling EA:1 for every 10 KW All services are
Essential ENT provisioned to the
customer through
the cloud.
A-FLEX-UL-TPR UCM Cloud Calling EA: 1 for every 100 KWs NU: Quantity of All services are
TelePresence Room Common provisioned to the
ENT customer through
Area TP room license purchased the cloud.
A-FLEX-UL- UCM Cloud Calling EA: 1.2 for every 1 KW NU: 1 for every NU All services are
UCM Unified provisioned to the
Communications customer through
Manager ENT the cloud.
A-FLEX-UL- UCM Cloud Calling EA: 1.2 for every 1 KW NU: 1 for every NU All services are
UCXN Unity Connection ENT provisioned to the
customer through
the cloud.
Calling -On-Premises and Partner Hosted
A-FLEX-SME- Session Manager v10 EA: 1 v10 only

10X
NU: Session Management quantity Included with Calling
EA
Optional Priced
Feature with Calling
NU

11X
EA
Optional Priced
NU

12X
EA
Optional Priced
NU

A-FLEX-SME-S Session Manager (1) EA: 1 v14 and above

EA
Optional Priced
NU
A-FLEX-CUCME Communication When selected, Included with Calling

Manager Express EA only
1 per KW
Smart Enabled license
Must be selected
through Additional
Calling Licenses
A-FLEX-CUEVM Unity Express with When selected, Included with Calling

Voicemail EA only
1 for every 10 KWs
Must be selected
through Additional
Calling Licenses
A-FLEX-CUEIVR Unity Express with When selected, Included with Calling

Interactive Voice EA only
Response 1 for every 500 KWs
Must be selected
through Additional
Calling Licenses
A-FLEX-SRSTEP SRST Endpoints When selected, Included with Calling

EA and Calling NU
3 per KW
Must be selected
through Additional
Calling Licenses
A-FLEX-SRST-E SRST Endpoints (1) When selected, Included with Calling

EA and Calling NU
3 per KW
Must be selected
through Additional
Calling Licenses
A-FLEX-EXP- Enable GW Feature 4 for every 500 KWs/Nus Included with Calling
GW (H323-SIP) EA and Calling NU
Maximum of 16
A-FLEX-EXP-E Enable Expressway-E 2 for every 500 KWs/Nus Included with Calling
Feature Set EA and Calling NU
Maximum of 8
A-FLEX-EXP- 1800 TURN Relay 2 for every 500 KWs/Nus Included with Calling

TURN Option EA and Calling NU
Maximum of 8
A-FLEX-EXP-AN Enable Advanced 2 for every 500 KWs/Nus Included with Calling
Networking Option EA and Calling NU
Maximum of 8
A-FLEX-EXP- Enable Expressway 4 for every 500 KWs/Nus Included with Calling
SERIES Series Feature Set EA and Calling NU
Maximum of 16
A-FLEX-EXP- Expressway Rich 1 for every 20 KWs Included with

RMS Media Session Calling EA only
A-FLEX-EXP- Expressway Desk 1 for every KW/NU Included with Calling

DESK phone Registration EA and Calling NU
1 for every excess Common Area Device
Excess can be
purchased with both
buying models
A-FLEX-S-AC- Cisco Unified When selected, a maximum of 6 can entered Included with Calling
11X Attendant Console though CCW. Please only enter the EA
Standard v11 quantity required by the customer. Do not
request the maximum if not required. This is a per server
license.
Must be selected
through Additional
Calling Licenses
A-FLEX-S-AC- Cisco Unified When selected, a maximum of 6 can entered Included with Calling
12X Attendant Console though CCW. Please only enter the EA
Standardv12 quantity required by the customer. Do not
license
Must be selected
through Additional
Calling Licenses
A-FLEX-A-AC- Cisco Unified When selected, a maximum of 20 can Included with Calling
11X Attendant Console entered though CCW. Please only enter the EA
Advanced v11 quantity required by the customer. Do not
request the maximum if not required. This is a per user
license.
Must be selected
through Additional
Calling Licenses
A-FLEX-A-AC- Cisco Unified When selected, a maximum of 20 can Included with Calling
12X Attendant Console entered though CCW. Please only enter the EA
Advanced v12 quantity required by the customer. Do not
request the maximum if not required. This is a per user
license.
Must be selected
through Additional
Calling Licenses
A-FLEX-A- Cisco Unified When selected, a maximum of 6 can entered Included with Calling

HAAC11X Attendant Console though CCW. Please only enter the EA
Advanced HA v11 quantity required by the customer. Do not
request he maximum if not required. This is a per server
license.
Must be selected
through Additional
Calling Licenses

A-FLEX-A- Cisco Unified When selected, a maximum of 6 can entered Included with Calling
HAAC12X Attendant Console though CCW. Please only enter the EA
Advanced HA v12 quantity required by the customer. Do not
license.
Must be selected
through Additional
Calling Licenses
A-FLEX-EXP- Expressway Room EA:1 for every 100 KWs Included with Calling
ROOM Registration EA
Calling NU: Quantity of Common Area TP room
Optional purchasable
license purchased component for Calling
Meetings NU: Quantity of Telepresence Room NU and Meetings NU
licenses purchased
A-FLEX- CUCILYNC When selected, Included with Calling

CUCILYNC EA and Calling NU
3 for every 25 KWs
Must be selected
through Additional
Calling Licenses
A-FLEX-JABBER Jabber 1 for every 2 KWs Included with

Calling EA and
Calling NU
Calling -On-Premises only
A-FLEX-P- Unified 1 v10 or v11 only

PLMENC-K9 Communications Included with
Manager Encryption Calling EA and
License Calling NU
A-FLEX-P- Unified EA: 1.2 for every 1 KWNU: 1 for every NU v10 only
UCM-10X Communications
Manager v10 License Included with Calling
EA and Calling NU
A-FLEX-P- Telepresence Room EA: 1 for every 100 KWs Calling NU: Quantity of v10 only
TPRM-10X v10 License
Common Area TP room license purchased Included with Calling
Meetings EA. Optional included
selection in EA/AU
NU: Quantity of Telepresence Room licenses Meetings
Purchased Optional purchasable
component for Calling
NU and Meetings NU
A-FLEX-P-ESS- Essential v10 License 1 for every 10 KW v10 only Included

10X with Calling EA
only

A-FLEX-P- Common Area v10 EA: 1 for every 5 KWs + Number of Excess For Calling EA
COMMON10X License Maximum of 50% of
Common Area Desktop Licenses NU: Quantity of total
Common Area Desktop Licenses purchased KW count for Calling
EA can be requested.
Excess above 50%
will need to be
purchased.
For Calling NU
NU
A-FLEX-P- Unity Connection v10 EA: 1.2 for every 1 KW NU: 1 for every NU v10 only
UCXN-10X License
Included with Calling
EA and Calling NU
A-FLEX-P-ER- Emergency Responder EA: 3 for every 1 KW NU: 1 for every add-on v10 only
10X v10 License
Emergency Responder Included with Calling
EA Optional
purchasable
NU
A-FLEX-P- Unified EA: 1.2 for every 1 KW NU: 1 for every NU v11 only
EA and Calling NU
selection in EA/AU
NU: Quantity of Telepresence Room licenses Meetings Optional
Purchased purchasable
NU and
Meetings NU
A-FLEX-P-ESS- Essential v11 License 1 for every 10 KWs v11 only

11X
EA only

A-FLEX-P- Common Area v11 EA: 1 for every 5 KWs + Number of Excess v11 only
COMMON11X License
Common Area Desktop Licenses NU: Quantity of For Calling EA
Maximum of 50% of
Common Area Desktop Licenses purchased
total KW count for
Calling EA can be
requested. Excess
above 50% will need
to be purchased. For
Calling NU Optional
purchasable
NU
UCXN-11X License
EA and Calling NU
11X v11 License
EA
component for
Calling NU
A-FLEX-P- Unified EA: 1.2 for every 1 KW NU: 1 for every NU v12 only
EA and Calling NU
selection in EA/AU
NU and Meetings NU
A-FLEX-P-ESS- Essential v12 License 1 for every 10 KW v12 only

12X
EA only
A-FLEX- Common Area v12 EA: 1 for every 5 KWs + Number of Excess v12 only
PCOMMON12X License
Common Area Desktop Licenses For Calling EA
Maximum of 50% of
NU: Quantity of Common Area Desktop Licenses
total KW count for
Purchased Calling EA can be
requested. Excess
above 50% will need
Calling NU Optional
purchasable
NU

UCXN- 12X License
EA and Calling NU
12X v12 License
EA
component for
Calling NU
A-FLEX-P-EA On-Premises Smart EA: 1.2 for every 1 On Premise Caller V14 and above
License - EA (1)
EA
A-FLEX-P-DEV Telepresence Room EA: 1 for every 100 KWs Calling NU: Quantity of v14 and above
Smart License (1)
selection in EA/AU
NU and Meetings NU
Unity Connection Smart
A-FLEX-P- EA: 1.2 for every 1 On Premise Caller v14 and above
UCXN License (1)
NU: 1 for every NU Included with Calling
EA and Calling NU
A-FLEX-P-ER Emergency Responder EA: 3 for every 1 On Premise Caller v14 and above
Smart License (1)
NU: 1 for every add-on Included with Calling
EA
Emergency Responder
component for
Calling NU
A-FLEX-P-CA Common Area Smart EA: 1 for every 5 On Premise Caller + Number of v14 and above
License (1) Excess
For Calling EA
Common Area Desktop Licenses Maximum of 50% of
NU: Quantity of Common Area Desktop Licenses total KW count for
Calling EA can be
Purchased requested. Excess
above 50% will need
Calling NU Optional
purchasable
NU
A-FLEX-P-ENH Enhanced Smart NU: # of desktop devices V14 and above

License (1)
Calling NU On-
Premise only

A-FLEX-P-ACC Access Smart License EA: 1 for every 10 On Premise Caller V14
(1)
Calling EA On-
Premise only
A-FLEX-P-PRO Unified Communications NU: 1 for every 1 NU v14 and above

Manager Smart License -
Pro (1) Calling NU On-
Premise only
Calling -Partner Hosted only
A-FLEX-H- Unified 1 v10 or v11 only

PLMENC-K9 Communications
Manager Encryption Included with Calling
License EA and Calling NU
A-FLEX-H- Unified EA: 1.2 for every 1 KW NU: 1 for every NU v10 only
EA and Calling NU
A-FLEX-H- Telepresence Room EA: 1 for every 100 KWs NU: Quantity of v10 only
TPRM-10X v10 License Common
Area TP room license purchased EA only Optional
purchasable
NU
A-FLEX-H-ESS- Essential v10 License 1 for every 10 KW v10 only Included

10X with Calling EA
only
A-FLEX-H- Common Area v10 EA: 1 for every 5 KWs + Number of Excess v10 only
COMMON10X License
Common Area Desktop Licenses purchased Maximum of 50% of
total KW count for
Calling EA can be
requested. Excess
above 50% will need
to be purchased.
For Calling NU
component for
Calling NU
A-FLEX-H- Unity Connection v10 EA: 1.2 for every 1 KW NU: 1 for every NU v10 only
UCXN-10X License
EA and Calling NU

A-FLEX-H-ER- Emergency Responder EA: 3 for every 1 KW NU: 1 for every add-on v10 only
10X v10 License
EA
component for
Calling NU
A-FLEX-HCMF- HCMF v10 License EA: 1.2 for every 1 KW NU: 1 for every NU v10 only
10X
EA and Calling NU
EA and Calling NU
purchasable
NU
A-FLEX-H-ESS- Essential v11 License 1 for every 10 KW v11 only

11X
EA only
HCOMMON11X License
Maximum of 50% of
total KW count for
Calling EA can be
requested. Excess
above 50% will need
Calling NU Optional
purchasable
NU
UCXN-11X License
EA and Calling NU
11X v11 License
EA
component for
Calling NU

A-FLEX-HCMF- HCMF v11 License EA: 1.2 for every 1 KW NU: 1 for every NU v11 only
11X
EA and Calling NU
EA and Calling NU
purchasable
NU
A-FLEX-H-ESS- Essential v12 License 1 for every 10 KW v12 only

12X
EA only
HCOMMON12X License
Maximum of 50% of
total KW count for
Calling EA can be
requested. Excess
above 50% will need
Calling NU Optional
purchasable
NU
UCXN-12X License
EA and Calling NU
12X v12 License
EA
component for
Calling NU
A-FLEX-HCMF- HCMF v12 Software EA: qty.1 NU: qty.1 v12 only
12X
EA and Calling NU

Product Authorization Keys
A-FLEX-TMS- TMS Product 1 Included with On-

PAK Authorization Key (1) Premises Meetings
and Cloud Meetings
when purchased with
On-Premises Calling
TMS cannot be
requested via GLO.
TMS comes with a
serial number (SN)
that is only delivered
if ordered.
A-FLEX-CMS- CMS Product 1 Included with On-

PAK Authorization Key (1) Premises
Meetings
A-FLEX-EXP- Expressway Product 1 Included with On-

PAK Authorization Key (1) Premises and Partner
Hosted Calling,
Meetings NU Tele
Presence Add-on
A-FLEX-EXP- Expressway Release 4 for every 500 KW Included with On-

KEY Key (1) Premises and Partner
Hosted Calling
A-FLEX-UCM- UCM Product 1 v10, v11 only

PAK Authorization Key (1)
Included with On-
Premises
Calling, Meetings NU
Tele Presence
Add-on
A-FLEX-H- UCM Product 1 Included with

UCM-PAK Authorization Key (1) Partner Hosted
Calling
EA: 1.2 for every 1 Hosted Calling user v14 and above
Hosted - EA
A-FLEX-H-EA Included with Calling
Entitlement
EA only
Unified NU: 1 for every 1 Hosted Named user v14 and above
Communications
A-FLEX-H-PRO Included with Calling
Manager Smart
License NU only
Hosted Device EA: 1 for every 100 Hosted Callers v14 and above
A-FLEX-H-DEV Registration (TP Included with Calling
Room) Smart License NU: Number of TP rooms EA and Calling NU
A-FLEX-H-ACC Hosted Access EA: 1 for every 10 Hosted Callers v14 and above


EA only
EA: 1 for every 5 Hosted Callers + Number of v14 and above

A-FLEX-H-CA Hosted Common Area Excess Hosted Common Area Desktop Licenses
NU: # of Hosted desktop licenses EA and Calling NU
NU: # of desktop devices v14 and above

A-FLEX-H-ENH Hosted Enhanced Included with Calling
NU only
EA: 1.2 for every 1 Hosted Caller v14 and above

A-FLEX-H- Hosted Unity
UCXN Connection NU: 1 for every 1 NU Included with Calling
EA and Calling NU
EA: 1.2 for every 1 Hosted Caller v14 and above

NU: 1 for every add-on Emergency Responder Included with Calling
Hosted Emergency EA
A-FLEX-H-ER
Responder Optional purchasable
component for
Calling NU
EA: 1 v14 and above

A-FLEX-HCMF Hosted HCM-F NU: 1 Included with Calling
EA and Calling NU
Software Bundles
A-FLEX-SW- On-Premises and Partner 1 v10 only

10X-K9 Hosted Calling
Included with On-
SW Bundle v10 (1) Premises and Partner
Hosted Calling

Included with On-
Hosted Calling


Included with On-
Hosted Calling
A-FLEX-ER- Emergency Responder 1 v10 only

10X-K9 SW Bundle v10 (1)
Included with On-
Premises and Partner
Hosted Calling EA
component for On-
Hosted Calling NU

Included with On-
Hosted Calling EA
component for On-
Hosted Calling NU

Included with EA On-
Hosted Calling
component for On-
Hosted Calling NU
A-FLEX-HCMF- HCMF SW Bundle 1 v10 only

10X-K9
v10 (1) Included with Partner
Hosted Calling
A-FLEX-HCMF- HCMF SW Bundle 1 v11 only

11X-K9
v11 (1) Included with Partner
Hosted Calling

Printed in USA C07-740917-15 05/23

Cisco Collaboration Flex Plan

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Cisco Collaboration Flex Plan

Uploaded by

Copyright:

Available Formats

Ordering guide

Cisco Collaboration Flex Plan

© 2023 Cisco and/or its affiliates. All rights reserved. Page 1 of 86

© 2023 Cisco and/or its affiliates. All rights reserved. Page 2 of 86

Using this guide and the supporting material, you will:

● Understand the Meetings and Calling services in Collaboration Flex Plan

© 2023 Cisco and/or its affiliates. All rights reserved. Page 3 of 86

Meetings EA Calling EA Meetings EA and Calling EA

On-Premises Hosted and On-Premises Hosted and

Tier I - $15.50 Tier I - $11.00 $20.25 Tier I - $22.50 $30.50

Tier II - $14.25 Tier II - $10.25 $18.75 Tier II - $20.75 $28.00

Add-On to Meetings EA: Add-On to Calling EA

Bridge Global Common Area Phone

© 2023 Cisco and/or its affiliates. All rights reserved. Page 4 of 86

Tier III - $31.50

Add-On to Meetings AU: Conference Audio

Bridge callback Global callback

Tiers for EA and AU

Tier II: 2,000-9,999 KW

Tier III: 10,000+ KW

Team collaboration is included for all knowledge workers.

Additional information can be found in the Meetings AU Data sheet.

© 2023 Cisco and/or its affiliates. All rights reserved. Page 5 of 86

Meetings Meetings Suite WebinarsWebex Training Support

$32.25 $53.00 $475.00 $499.00 $139.00

© 2023 Cisco and/or its affiliates. All rights reserved. Page 6 of 86

Calling NU Calling and Team Collaboration

On-Premises Hosted and Cloud*

Common Area SME ER EXP-RMS

On-Premises Hosted and Cloud*

$5.25 $9.00 $1.50 $0.75 $19.50

Better together pricing with meetings and calling

Meetings EA and Calling NU Meetings AU and Calling EA Meetings AU and Calling NU

On-Premises Hosted and On-Premises Hosted and On-Premises Hosted and

Tier I $23.75 $33.50 Tier I $41.00 $49.50 Tier I $42.25 $52.00

Tier II $22.50 $32.25 Tier II $39.00 $46.75 Tier II $41.00 $50.75

Add-On to Meetings EA: Add-On to Meetings AU:

Bridge Callback Global Callback Bridge Callback Global Callback

© 2023 Cisco and/or its affiliates. All rights reserved. Page 7 of 86

On-Premises Hosted and Cloud On-Premises Hosted and Cloud

Tier I $40.50 $49.75 Tier I $59.25 $73.25

Tier II $39.75 $48.25 Tier II $58.50 $67.00

Tier III $39.25 $47.25 Tier III $58.00 $66.00

Add-On to Meetings NU: Conference Audio

Bridge Callback $4.00 Global Callback $30.00

$9.00 Australia Bridge Callback + Toll Free** $5.00

Calling NU Options same as standalone

Pricing notes: Tiers for EA and AU

Cisco Collaboration Flex Plan–Cloud Calling and Meetings

Cloud Calling and Meetings $39.00

Cloud Calling Only User Add-Ons

Cloud Calling only users $19.75

Common Area licenses $9.00

© 2023 Cisco and/or its affiliates. All rights reserved. Page 8 of 86

◦ Partner Hosted Calling (HCS)

◦ Cloud Connected Audio – Service Provider

© 2023 Cisco and/or its affiliates. All rights reserved. Page 9 of 86

© 2023 Cisco and/or its affiliates. All rights reserved. Page 10 of 86

Deployment and buying model

Outline deployment strategy

Outline the buying model strategy

End-User Information Form (EUIF)

© 2023 Cisco and/or its affiliates. All rights reserved. Page 11 of 86

Determine the knowledge worker count