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  • Adjustment Letter

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    Nguyễn Thu Huế
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    New Tech Anwers wrote a letter to Mr. Johnny Suh apologizing for sending a damaged CD-ROM from their recent shipment. They will recheck the order and send a replacement CD-ROM overnight along with a coupon for a complimentary training video to help Mr. Suh better utilize the accounting software. New Tech Anwers hopes the video coupon and prompt replacement will resolve the issue to Mr. Suh's satisfaction.

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    New Tech Anwers wrote a letter to Mr. Johnny Suh apologizing for sending a damaged CD-ROM from their recent shipment. They will recheck the order and send a replacement CD-ROM overnight along with a coupon for a complimentary training video to help Mr. Suh better utilize the accounting software. New Tech Anwers hopes the video coupon and prompt replacement will resolve the issue to Mr. Suh's satisfaction.

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    4 views1 page

    Adjustment Letter

    Uploaded by

    Nguyễn Thu Huế
    New Tech Anwers wrote a letter to Mr. Johnny Suh apologizing for sending a damaged CD-ROM from their recent shipment. They will recheck the order and send a replacement CD-ROM overnight along with a coupon for a complimentary training video to help Mr. Suh better utilize the accounting software. New Tech Anwers hopes the video coupon and prompt replacement will resolve the issue to Mr. Suh's satisfaction.

    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
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    NEW TECH ANWERS

    454 Liberty Road, Philadephia, Pennsylvania 19148

    May 16, 2023

    Mr. Johnny Suh

    Virtual Plan Purchasing Department

    726 Walnut St, Easton, Pennsylvania 18042

    Dear Mr. Suh

    Thank you for your May 15th letter detailing the damaged CD-ROM from our
    shipment.

    Please accept our apologies for the inconvenience. We will re-check your order and
    will correct it to your satisfaction.

    We are shipping a replacement CD-ROM by overnight mail. In addition, we are


    attaching a coupon for a complimentary training video. Your new accounting software
    can be made more efficient with the help of this video.

    Once again, we sincerely apologize that the order was damaged due to our negligence
    during shipping. We hope you find the complimentary video coupon useful, and we
    look forward to providing the best quality products in your future orders.

    Sincerely,

    Emily

    Emily Huang

    Customer Service Department.

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