HANOI METROPOLITAN UNIVERSITY

FACULTY OF FOREIGN LANGUAGE

BUSINESS CORRESPONDENCE
ONSITE REPORT

Students Nguyễn Thu Huế 220000599

Class Business correspondence N03

Supervisor Mrs Nguyễn Thị Ánh Nguyệt

Ha Noi, October 2023

 TABLE OF CONTENTS

Contents Page
1. Cover letter 1
2. Replying to cover letter 3
3. Requesting a service 4
4. Confirming a service 6
5. Ordering supplies 8
6. Confirming an Order 10
7. Requesting information 12
8. Providing information 14
9. Claim letter 16
10. Adjustment letter 18
11. Employee relation letters 19
 1. COVER LETTER

Emily Huang
46 de València
Barcelona, Spain
Tel: 145 442 6986
Fax: 145 668 4423
E-mail: emilyhuang232313@gmail.com

5 September 2023

Pablo Cavero
Web Discount Corporation
223 Passeig de Gràcia
Barcelona
Spain
Fax: 93 412 1044
E-mail: pcavero@ webdiscount.org.es

Dear Mr. Cavero:

I saw Web Discount Corporation's recruitment information for a full-time Client Services
Coordinator position and was interested in this position.
I have a bachelor's degree in Marketing from Salamanca University for a year and have 2
years of experience as a sales staff in a number of small companies while still in school. I
also have an Office Informatics Certificate and can do basic office work. In addition, I am
fluent in English and Japanese besides Turkish. I am also very confident in my ability to
communicate and organize myself. Therefore, I believe I have the skills that you require and
hope for a new and challenging work environment.
I will call you next Tuesday to discuss the position.
I look forward to talking to you soon.

Sincerely,
Emily
Emily Huang

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(Résumé)

2. REPLYING TO COVER LETTER

WEB DISCOUNT CORPORATION

223 Passeig de Gràcia, Barcelona, Spain
7 September 2023
Pablo Cavero
Human Resource Manager
Web Discount Corporation
Emily Huang
46 de València
Barcelona, Spain

Dear Ms. Emily,

We received your application for the time Client Services Coordinator position at Web
Discount Corporation on September 6.
We were quite impressed with the résumé you sent us. However, during this time, our
human resources department received quite a few applications and is still in the process of
review. We will contact all candidates selected for interview on September 10.
We appreciate your interest in Web Discount Corporation.

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Sincerely,
Pablo
Pablo Cavero

3. REQUESTING A SERVICE

WRTG Radio
1 Longman Plaza
White Plains, NY 10606
m_smith@wrtg.com
Tel: 194-555-8100
Fax: 914-555-8765
September 10, 2023
Jan Tuner
Arrowhead East Conference Center
412 Bellevue Lane
Annapolis MD 21 401

Dear Ms. Tuner:

I’m Emily, Miss Mary’s assistant. My boss contacted your conference center yesterday to
discuss organizing our company meeting. I would like to confirm those plans.
The meeting will take place over 3 days, from September 15 to 17. There will be a total of
50 attendees, corresponding to 5 small meeting rooms as we discussed.
We will also need 1 Computer Projection System and 1 Monitor/VCR in each room, which
make a total of 5 Computer Projection System and 5 Monitor/VCR. We also need 5
flipcharts, one in each room.
All 50 meeting attendees will have lunch on the 17th and dinner on the 16th. Please send us
the meal menu and prices by the 14th. There will be a break in the afternoon 16th, so we
asked for coffee or tea for everyone.
We will be very grateful to receive the cost for all 3 meeting days as soon as possible. Can
you fax or email to the address above by the 14th at the latest? We will provide final
confirmation as soon as we receive your response.

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We would like to express our gratitude for helping us organize the meeting. We look
forward to meeting you when we come to check the condition of the facilities.

Sincerely,
Emily
Emily Huang
WRTG Radio Event Office
MS/manager
EH

4. CONFIRMING A SERVICE

Arrowhead East Conference Center

412 Bellevue Lane
Annapolis MD 21401
September 11, 2023
Mary Smith
1 Longman Plaza
White Plains, NY 10606

Dear Ms. Smith:

Thank you for your letter on the 10th and for your trust in choosing the Arrowhead East
Conference Center. This letter will confirm your order for the meeting in the next few days.
Your company will hold a meeting and use our services within 3 days from September 15 to
17, and your company has requested 5 small meeting rooms for 50 people.

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According to your company's request, we will also provide each room with a Computer
Projector System, a Monitor/VCR and a flipchart. We want to know what type of Projector
System and Monitor you need so we can prepare in advance. We need this information at
least 2 days before the meeting.
We understand that your company requires dinner on the 16th and lunch on the 17th for 50
attendees, in addition to a coffee or tea break on the afternoon of the 16th. Would you mind
letting us know what you want? buffet meal or a service meal? We will attach the menu to
the letter, please reply to us by tomorrow afternoon at the latest.
We also sent you the cost of the equipment and room rental fee yesterday afternoon. Decide
on the menu and let us know so we can calculate the full cost to your company.
I'm grateful for the opportunity to assist with your company meeting. We look forward to
seeing you in the next few days.

Best wishes,
Jan Tuner
Meeting Planner
J.T

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 5. ORDERING SUPPLIES

STATIONARIES CONRNER
13 Meigao Road
HuaiYin 223000, JiangSu China
Phone: 0517 223 8692
Fax: 0517 223 4663
Stationariescorner.com
To: Ms. Emily Huang
Title: Export Manager
Company: JM Office Supply
Address: 11 Me Tri Thuong,
Vietnam 129400
Phone: 085 752 8818
Fax: 085 752 8818
Date: March 27, 2023
Ref: Customer Number: DC 43132-J

Dear Ms. Emily:

I am sending by fax Purchase Order 8940 for the following items.

File folders 6 boxes (25.50$) 153$

Stick-on notes 100 packs (13.85$) 1385$

As noted on the purchase order, we need the components to arrive no later than one day after
the order is placed. Detailed delivery instructions are also included in the purchase order.
The offer is greatly appreciated and payment will be made upon receiving the invoice and
the components. Invoice instructions are included in the purchase order.
I am more than happy to answer any questions you may have regarding your order.

Sincerely,
Jun
Moon Jun Hui
Purchasing Manager

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 6. CONFIRMING AN ORDER

JM Office Supply
11 Me Tri Thuong,
Vietnam 129400
Phone: 085 752 8818
Fax: 085 752 8818

April 28, 2023

Mr. Moon Jun Hui
Stationaries Corner
13 Meigao Road
223000 JiangSu
China
Ref: Purchase Order 8940 of April 3

Dear Mr. Moon

The fax you sent on April 23 as well as purchase order 8940 have been received. Thank you
for entrusting us with your supplies. The components you requested will be delivered on the
dates specified, with the exception noted below.
Luckily, the items you requested from us are all in stock. We will prepare your order and

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deliver it to you within the next 2 days at the latest.
If I can be of further assistance, please do not hesitate to call. Your business is very
important to us, and we look forward to serving you in the future.
Best wishes,
Hue
Nguyen Thu Hue
Product Manager

7. REQUESTING INFORMATION

TECH HORIZON CORP

46 de València
Barcelona, Spain
Emily Huang
Product manager
Phone: 085 752 8818
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 Fax: 085 752 8818
November 23, 2023
Jean Chin
Metia Mobile Technology

Dear Mr. Jean Chin:

According to what I read on the website, your company is launching a new satellite phone
called GBX 14.
As one of the largest distributors of electronic equipment in the country, Tech Horizon Corp
provides a wide range of products. Having a new phone line for your company is something
we are extremely interested in.
We are considering importing and distributing this new phone line of your company.
Satellite phones are priced at $1,348.95, which I believe will be very attractive to our
customers.
We understand that the new phone line is available at the moment. However, to avoid
confusing customers, we need more detailed information about this product. We would be
very grateful if you could provide us with information about the weight and dimensions of
this phone. Besides that, we also want to know more about your company's policies such as
sales discounts or promotional information.
I look forward to hearign from you at your earliest convenience

Sincerely,
Emily
Emily Huang
Tech Horizon Corp Product Manager

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 8. PROVIDING INFORMATION

FAX

To: Emily Huang, Tech Horizon Corp Product Manager

From: Jean Chin, Metia Mobile Technology Sales Manager

Subject: The GBX 14 Satellite phone

Date: November 25, 2023

Pages: 1

Message:

Dear Ms. Emily:

Thank you for your letter on the 23rd expressing your interest in our company's new product
line - GBX 14 satellite phone.
The phone is available from November 20th, and the cost will be approximately one
thousand three hundred and fifty dollars ($1,350) per phone.
Regarding the detailed specifications of the phone, the GBX 14 will weigh 178g with
dimensions of 6.3 inches.
Our company is also running a 5% discount program for customers who purchase products
through the company's website. For distributors, when ordering a large quantity of goods, we
will consider an 8 to 12% discount on the total order or 25% free of accompanying
accessories such as charging cords, headphones...

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About promotional information, We also designed brochures and ran ads on several social
media sites. Mr.Anderson - Our Marketing Department Manager will call you back to
discuss this issue in more detail.
Feel free to contact me if there is anything else I can assist you with. It is a pleasure to be
able to provide you with quality satellite phones due to your business being so important to
Metia Mobile Technology.
Again, thank for your inquiry.

Sincerely,
Jean Chin
Metia Mobile Technology Sales Manager

9. CLAIM LETTER

FOXXY CORP
810 Catherines Street, Vancouver BC V5T 2L5, Canada
Tel: 085 752 8818 * Fax: 085 752 8819
www.foxxycorp.net.org
May 7, 2023
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Mr. Mark Lee
Customer Service Department
Marvel Solutions
3511 Main St, Vancouver, BC V5V 3N3, Canada

Dear Mr. Lee:

Your shipment of the Word processing software that we ordered on May 2 was delivered
yesterday. The problem with this order is that your company only sent us 1 Word processing
software instead of 3 as we expected. Moreover, we are still being charged for the other
missing 2 Word processing software.
We feel quite disappointed with this order. We have ordered from your company several
times before and have never had any problems.
We have signed for the shipment, but we will refund the invoice and do not accept orders
yet. We will wait for all 3 copies of Word processing software to be delivered at the same
time. Please send the remaining 2 copies of Word processing software before May 10
We appreciate you taking care of this problem.
Sincerely,
Emily
Emily Huang
Purchasing Department

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 10. ADJUSTMENT LETTER

NEW TECH ANWERS

454 Liberty Road, Philadephia, Pennsylvania 19148
May 16, 2023
Mr. Johnny Suh
Virtual Plan Purchasing Department
726 Walnut St, Easton, Pennsylvania 18042

Dear Mr. Suh

Thank you for your May 15th letter detailing the damaged CD-ROM from our shipment.
Please accept our apologies for the inconvenience. We will re-check your order and will
correct it to your satisfaction.
We are shipping a replacement CD-ROM by overnight mail. In addition, we are attaching a
coupon for a complimentary training video. Your new accounting software can be made
more efficient with the help of this video.
Once again, we sincerely apologize that the order was damaged due to our negligence during
shipping. We hope you find the complimentary video coupon useful, and we look forward to
providing the best quality products in your future orders.
Sincerely,
Emily Huang
Customer Service Department.

11. EMPLOYEE RELATION LETTERS

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 TECH HORIZON CORP.
46 de Valencia
Barcelona, Spain
October 3, 2023

Sarah Lee
Human Resources Manager
HR Depanfment

Dear Sarah,
It is my pleasure to recommend Mr. Johnny Suhfor a new design specialist in your
companys Marketing and Advertising Depantment. As Creative director and main designer
at Simple Content Advertising Compang, Johnny and I had the oppotunity to collaborate on
a major marketing project in 2021 when he started as a project manager.
During his time at Simple Content,Johnny has proven himself worthy of his position.
Responsible, punctual and exfremely hard working, Johnny was among the best talent af the
company, and I absolutely validate his qualifications and skills. I'm always impressed by the
knowledge Johnny brought to the table and his dedication to his work. Graduating with high
distinction from the University of Technology Sydney, besides being a sociable and
responsible person, I believe Johnny will be a suitable candidafe tor the design specialist
position yon are looking for.
Please do not hesitate to contact me if you have any further questions about Johnny. I am
available to provide additional information as required. I’ve also attached Johnny’s CV and
contact information

Sincerely,
Emily
Emily Huang
Simple Content A.C

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