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    2017 Strategies For Active Listening - Student

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    rayson.tpwmc1819
    1. The document describes different active listening strategies used in dialogues between characters including asking clarifying questions, paraphrasing, acknowledging feelings, and summarizing. 2. In one dialogue, Beng complains about having to do all the work alone by tomorrow, and PCK asks why he can't complete it to understand his perspective. 3. In another exchange, PCK points out ways Beng could improve his listening, such as paying attention, asking questions if unclear, and summarizing instructions to avoid mistakes.

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    2017 Strategies For Active Listening - Student

    Uploaded by

    rayson.tpwmc1819
    3 views1 page
    1. The document describes different active listening strategies used in dialogues between characters including asking clarifying questions, paraphrasing, acknowledging feelings, and summarizing. 2. In one dialogue, Beng complains about having to do all the work alone by tomorrow, and PCK asks why he can't complete it to understand his perspective. 3. In another exchange, PCK points out ways Beng could improve his listening, such as paying attention, asking questions if unclear, and summarizing instructions to avoid mistakes.

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    2017 Strategies for Active Listening_Student

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    1. The document describes different active listening strategies used in dialogues between characters including asking clarifying questions, paraphrasing, acknowledging feelings, and summarizing. 2. In one dialogue, Beng complains about having to do all the work alone by tomorrow, and PCK asks why he can't complete it to understand his perspective. 3. In another exchange, PCK points out ways Beng could improve his listening, such as paying attention, asking questions if unclear, and summarizing instructions to avoid mistakes.

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    3 views1 page

    2017 Strategies For Active Listening - Student

    Uploaded by

    rayson.tpwmc1819
    1. The document describes different active listening strategies used in dialogues between characters including asking clarifying questions, paraphrasing, acknowledging feelings, and summarizing. 2. In one dialogue, Beng complains about having to do all the work alone by tomorrow, and PCK asks why he can't complete it to understand his perspective. 3. In another exchange, PCK points out ways Beng could improve his listening, such as paying attention, asking questions if unclear, and summarizing instructions to avoid mistakes.

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    of 1

    Strategies for Active Listening:

    Read the dialogue in the table below. Scene 2 Dialogue Strategy


    In the spaces on the right, state the verbal active listening strategies used by
    1 Beng: Boss always gets the praise for all the work ---
    Ah Ma, Boon, Phua Chu Kang (PCK) and Beng.
    done. But he doesn’t do anything. I’m the
    a. Ask a question to paraphrase content to demonstrate understanding one who does all the hard work.
    b. Ask a question to show interest Boon: So it seems as though he is the one who a) Ask question
    to paraphrase
    c. Ask a question to seek clarification puts in a lot of effort, but in reality you content to
    d. Ask a question to explore speaker’s feelings are the one who should be given the demonstrate
    e. Ask a question to express understanding of speaker’s feelings credit for the job well done? understanding
    f. Paraphrase factual content (restate what was said, in a different way)
    2 Beng: Boss, I can’t finish the work by tomorrow if I ---
    g. Repeat key words
    h. Build on what has been said (e.g. give suggestion to solve a problem) do it alone.
    i. Summarise content PCK: Why can’t you complete the work by
    j. Give short verbal acknowledgements tomorrow?
    c
    Scene 1 Dialogue Strategy ---
    3 Beng: I think this job is too much for me. I’m not
    1 Rosie: I saw Chu Kang with a girl and followed --- qualified to do it.
    them to a hotel!!
    PCK: You think you lack the necessary skills.
    Ah Ma: And then what happened?
    b f
    2 Rosie: Kang Kang and the girl hugged outside --- ---
    4 PCK: You know, you are always distracted by
    the hotel! your dao huay break. You continue doing
    your own thing as I am talking. You look
    Ah Ma: How did you feel about that?
    d around when I am giving you instructions.
    You do not clarify matters you do not
    3 Rosie: Then he introduced the pretty girl to ---
    understand. That’s why you make so many
    Frankie Foo. Ha! Ha! Ha! mistakes.
    You didn’t feel annoyed at all but
    Ah Ma:
    instead felt relieved? e Beng: So, in summary, you would like me to
    listen to you attentively and ask
    questions when in doubt so that I would
    4 Rosie: I’m going to cosmetic surgery. ---
    not make any errors carrying out your
    instructions. i
    Ah Ma: I see …
    j 5 Beng: I think this job is too much for me. I’m not
    qualified to do it.
    ---

    5 Rosie: I want to look like Taylor Swift! --- PCK: Perhaps you should consider going for
    more training in the area of work before
    Ah Ma: Taylor Swift!
    g you decide to quit. h

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