Mohammed Saad Aldayel

m.aldayel@outlook.com 0560009857 Riyadh, Saudi Arabia

O B JE CT I V E Highly organized and dedicated professional with experience in banking sales

and client’s relations. Aspiring for an opportunity to utilize experience and
capabilities to effectively contribute to the success of the organization and pursue
professional goals.

KEY SKILLS ▪ Bank Sales ▪ SAMA Polices

▪ Customers Service Management ▪ Communication
▪ Negotiation ▪ Problem Solving
▪ Integrity ▪ Computer Skills

EDUCATION Bachelor of Finance & Investment

Imam Mohammed bin Saud University 2014

EXPERIENCE Customer Service Specialist

Al Yusr Leasing, and Financing Co.

2019 – Present

▪ Identifying the client's needs and provide financing products such as

leasing and tawarruq that meet these needs

▪ Deep knowledge of the bank's products and services and explaining

their advantages to customers

▪ Resolving customer issues and complaints, negotiating solutions to

immediate problems, escalating more complex issues to the

Complaints Officer, and coordinating with other departments.

▪ Building sustainable relationships with clients, acquiring new

customers and attracting them to the company, and increasing

awareness of the products

▪ Preparing reports on inquiries and complaints received, identifying

recurring questions or problems, and other trends
 Sales Specliast

Alrajhi Bank

2016 - 2017

▪ Facilitating sales operations to the small and medium enterprises sector,

financing solutions and providing bank guarantees

▪ Providing accurate information on policies and procedures of the bank

and the Saudi Monetary Agency

▪ Achieving goals and objectives of the branch with the rest of staff

▪ Reporting suspected money laundering and fraud cases, and reporting

cases violating regulations and instructions.

Customer Service
Alriyadh Bank

2014-2016

▪ Greeting customers and receiving their requests

▪ Providing all banking services and banking products such as financing

and credit cards

▪ Clarifying the policies and procedures followed in the bank to clients

TRAINING ▪ Retail Banking Foundations Professional Test

Financial Academy
▪ Anti-Money Laundering & Terrorist Financing, Know Your Customer
Method
Al-Khabeer Management Expert
▪ Presentation Skills , MS PowerPoint
Alrajhi Bank
▪ Mass Sales
Saudi Experts Co.
▪ General English Language Training
British Studies Institute - UK
▪ English For Business
Canning Training - UK

LANGUAGES ▪ Arabic ▪ English