Phan Trần Vân Anh

(Vanessa Phan)
647-679-7721
vananh0311@gmail.com

Hospitality and Culinary Arts professional seeking a role to develop my education and experiences in the Hotel and
Hospitality Industry

Highlights of Qualifications
● Over five years of Customer Service Industry with the public effectively
● Great team spirit and having a passion for providing highest standards of hospitality to guests
● A quick learner who is able to absorb new ideas
● Responsible, clear communication, high self-motivated and work ethics
● Multi-lingual – English and Vietnamese fluency

Experiences
THE RITZ-CARLTON HOTEL
Toronto, Ontario, Canada
In-Room Dining Intern
Amenity Ambassador Intern
Hostess - TOCA Restaurant
(May 2013 - August 2013)
● Organize and deliver to welcome amenities to guest rooms upon pre-arrival
● Maintain professionalism when greeting and attending guests to the hotel rooms and dining rooms
● Ensure accurate amenities report daily to guest folios
● Update continuously current hotel guest folios to ensure excellent guest experience
● Maintain and update current food and beverage trends, local events, venues in the city
BUCA OSTERIA & ENOTECA
http://buca.ca/
Toronto, Ontario, Canada
Food Runner Novemeber 2014 – July 2016
HOMES by IDG INC.
AIRBNB
Assistant Housekeeper
(January 2019 - Present)
● Arrange keys and restock amenities upon guest arrivals
● Restock housekeeping stocks and deep clean the house and rooms to ensure cleanliness using sanitaries during
COVID-19
● Provide extra stocks such as linens, towels, shopping lists and other needs to fulfill special needs of the guests
● Supervise other housekeepers in their duties and ensure that they perform to the prescribe standards

Education
Hotel Management Diploma
GEORGE BROWN COLLEGE
Hospitality and Culinary Management School

Skills
● Trained in OPERA, PMS, MICROS and OPEN ● TranCan INC. Food Handler Certification
TABLE software
● Emergency First AID CPR/AED certificate,
● SmartServe Ontario Certification