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  • Spelling Bee - Business - Words

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    Allison Raxcaco
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    This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.

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    Spelling Bee _ Business - Words

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    This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.

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    4 views1 page

    Spelling Bee - Business - Words

    Uploaded by

    Allison Raxcaco
    This document contains a list of 70 terms commonly used in the contact center industry. Some examples included are: back-office, testing, troubleshooting, inbound calls, outbound calls, emailing, technology, system, equipment, compiling, and voice account. The full list contains terms related to schedules, shifts, addresses, support, workforce management, quality assurance, queues, ramp-up, and real-time data.

    Copyright:

    © All Rights Reserved
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    of 1

    39.

    Over time hours (OT)


    Spelling Bee Words
    40. Coaching
    41. Blended Agent
    Here you will find the list of words we use in
    42. Human Resources (HR)
    the contact center industry.
    43. Softwares
    44. Activity codes
    1. Back-Office
    45. Artificial Intelligence (AI)
    2. Testing
    46. Applications (Apps)
    3. Troubleshooting
    47. Average Talk Time (ATT)
    4. Back to back (B2)
    48. Business Process Outsourcing
    5. Inbound calls
    (BPO)
    6. Outbound calls
    49. Calibration
    7. Emailing
    50. Call transfer
    8. Technology
    51. Customer Experience (CX)
    9. System
    52. Delay Time
    10. Equipment
    53. E-learning
    11. Compiling
    54. Escalations
    12. Voice account
    55. Hashtag
    13. Schedules
    56. Help Desk
    14. Shifts
    57. Monitoring
    15. Email address
    58. Multitasking
    16. Technical Support
    59. Multichannel
    17. Workforce
    60. Net Promoter Score (NPS)
    18. Team member
    61. Onboarding
    19. Websites
    62. Open ticket
    20. Server
    63. Overflow
    21. IP Address
    64. Private Network
    22. Frameworks
    65. Process Map
    23. Side by side (SBS)
    66. QA Quality Assurance
    24. Feedback
    67. Queue
    25. Outcome
    68. Ramp-up
    26. Documentation
    69. Real time Data
    27. Working from Home (WFH)
    70. Recruiter
    28. Abandoned Call
    29. Unable to contact (UTC)
    30. Operations Manager (OM)
    31. First Call Resolution (FCR)
    32. Average Handling Time (AHT)
    33. Automatic Speech Recognition
    (ASR)
    34. Voice Response Unit (VRU)
    35. Call recording
    36. Team Leader (TL)
    37. Commitment
    38. Metrics

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