Lydia Watsi

Ayikai Gbozam Street,Kokomlemle | watsonlydia.lw@gmail.com | +233 20 624 5112

SUMMARY
Highly motivated and dedicated professional with a proven track record of consistently meeting
company requirements through organized and efficient practices. Experienced in multitasking and
delivering exceptional customer service, while also demonstrating expertise in logistics and
inventory management. An astute and hardworking public health practitioner with a strong sense
of responsibility, I am eager to leverage my career and experience in the diverse realm of business
to drive success and growth.

EDUCATION
University Of Health And Allied Sciences Ho, Volta
Bachelor of Public Health (Health Promotion) Jun 2019

SKILLS & ABILITIES

High stakeholder engagement and negotiation skills, Inventory Management and Data Analysis,
Customer Service, Order Management System Software, Microsoft Suite and G-suite.

WORK EXPERIENCE
Flyzipline Ghana Ltd Suhum, Ghana
Fulfillment Operations Professional Nov 2020 - Present
• Demonstrated seamless customer service by embracing feedback, going the extra mile to probe and
solve customer complaints and fulfilling customer orders in a timely and accurate manner.
• Engaging local, regional and national stakeholders on several issues, timely reporting and looping in to
ensure the smooth running of operations.
• Spearheaded public health programs in communities to help enhance child ad general health of
community members as well as promote patronage and trust in the business.
• Acted in the position of Community Lead by interacting, engaging the local community internally and
externally, unifying the internal community to develop bonds and creating good and comfortable
working environment.
• Extremely volatile and easy adaptation skills at using new software designs for interfacing with
customers for the best experience
• Interaction and visits to 43 districts to engage stakeholders and customers to probe, which helped to
improve continuously customer experience by 80% over the period
• Carrying out standardized warehouse procedures and maintenance, upholding daily safety methods and
ensuring very high quality control measures in warehouse management.
• Organized STEM programs for the youth in communities and institutions to motivate and inspire them,
while preparing them for the future.
• On-boarding of stakeholders onto the business service stream to augment and expand the scope of
services and products hence scaling profits.