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    The Rogers Fire Department policy provides that the Assistant to Emergency Medical Services (AEMS) is the primary point of contact for ambulance billing and collections. The AEMS is responsible for preparing run packets within seven days of service and sending out invoices. Accounts are sent to collections if not paid within ten months, though payment plans are accepted. Accounts are only written off if stale dated, the patient is deceased, or for administrative errors or reasons approved by the Fire Chief.

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    SOP 185 - Ambulance Billing _4

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    The Rogers Fire Department policy provides that the Assistant to Emergency Medical Services (AEMS) is the primary point of contact for ambulance billing and collections. The AEMS is responsible for preparing run packets within seven days of service and sending out invoices. Accounts are sent to collections if not paid within ten months, though payment plans are accepted. Accounts are only written off if stale dated, the patient is deceased, or for administrative errors or reasons approved by the Fire Chief.

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    33 views2 pages

    SOP 185 - Ambulance Billing - 4

    Uploaded by

    khallushaik424
    The Rogers Fire Department policy provides that the Assistant to Emergency Medical Services (AEMS) is the primary point of contact for ambulance billing and collections. The AEMS is responsible for preparing run packets within seven days of service and sending out invoices. Accounts are sent to collections if not paid within ten months, though payment plans are accepted. Accounts are only written off if stale dated, the patient is deceased, or for administrative errors or reasons approved by the Fire Chief.

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    of 2

    Rogers Fire Department Standard Operating Procedures

    Policy Title: Ambulance Billing


    Policy Number: 185 Volume: Administration
    Approved By: Tom Jenkins Last Updated: April 2014
    CFAI Reference: 4B.2, 5G.6, CAAS Reference: 104.03.02
    10A.3, 10A.4
    Revision Summary: Created – Month Year
    Formatted – Month Year
    Revised – Month Year

    PURPOSE

    The purpose of this policy is to provide the customer with one point of contact
    throughout the collection process and maximize potential revenues.

    POLICY

    The Assistant to Emergency Medical Services (AEMS) shall be the primary point
    of contact for all ambulance billing and collections. The AEMS shall prepare
    each run packet upon receiving the paperwork. Each run packet shall consist of
    the following documentation:

    1. Hospital Face Sheet


    2. PCR/NFIRS Report
    3. Rogers Fire Department Signature Form
    4. Run Report from Fire House

    If all paperwork is not received, the AEMS will contact the paramedic assigned to
    the run to complete the necessary documentation. A request will be made via
    fax to the appropriate hospital if a face sheet is incomplete or if one was not
    provided by the facility. This is to ensure the most up to date information and
    eliminate having to contact the patient multiple times for information.

    Invoice/Collection Process

    Invoices shall be prepared and sent to customers and insurance providers within
    seven business days from the date of service. After nine months a second
    invoice is sent to the patient advising that they have fourteen days from the date
    of the invoice to remit payment or call for payment plans or the account will be
    sent to collections. When the account reaches ten months it is sent to
    collections. Patients are permitted to make monthly payments until accounts are
    paid in full with no penalties or interest charged. There is no minimum amount
    required for monthly payments. A discount of twenty percent can be given if a
    patient without insurance pays the account in full. Phone calls will be made to
    the patient if mailed invoices are returned.

    Collection Agencies

    Only after all attempts to work with the customer have been exhausted, the
    account shall be turned over to a collection agency.

    Write-Offs

    Accounts shall only be written-off for one the following reasons:


    1. Account is stale dated
    2. Certificate of Death is provided after collection has been made from
    the customer’s insurance (if applicable)
    3. Administrative errors
    4. Reasons deemed by the Fire Chief

    Closing Invoice

    Invoices shall be considered closed after collection is made or the account is


    written-off.

    Stale Dating

    All invoices shall be stale dated after two years from the date of service or last
    payment. Stale dating shall be preformed on the last business day of the month.

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