BSBDIV501 Manage diversity

in the workplace

Learner Assessment
Assessment Task 3- Undertake Staff Training

Hilton Academy:
Level 6, 250 Collins St, Melbourne, VIC. 3000, Australia.
Email: info@hilton.edu.au | Website: www.hilton.edu.au
WhatsApp: (+61) 431 110 358 | Wechat ID: HiltonAcademy
RTO: 40735 |CRICOS: 03796A

Email: info@hilton.edu.au | Website: www.hilton.edu.au

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
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Email: info@hilton.edu.au | Website: www.hilton.edu.au

RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
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 Student Details and Declaration
Student Name Student ID Number

Unit Start Date Unit End Date

Assessment Due Date Date Submitted

Context and Conditions of Assessment – Information for Students

This assessment will ensure that the elements, performance criteria, performance evidence and
knowledge evidence required and conditions are adhered to demonstrate competency in this
unit assessment task.
• Read the assessment carefully before commencing.
• This is a practical demonstration assessment and will be conducted at Hilton’s
commercial kitchen or a workplace.
• You must demonstrate your skills in Hilton’s commercial kitchen or a workplace, and then
complete a Undertake Staff Training correctly and successfully to be deemed
satisfactory in this assessment task.
• Your Trainer / Assessor will inform you of the due date for this assessment task.
• Your Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the
assessment. In all cases your Assessor will provide you with feedback.
• Only when all assessment tasks have been graded as S – Satisfactory you will be
deemed C – Competent in the final result of the unit of competency; if you do not
satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet
Competent.
Assessment Appeal – Information for Students

• Students have access to an assessment appeals process to challenge the outcome

within 20 working days of the assessment decision being made.
• The appeal is required to be submitted in writing with relevant evidence documentation
provided.
• The Institute will respond within 3 working days of the receipt of appeal to confirm it has
been received.
• The Institute will review the appeal and inform student of the outcome within 10 working
days of the receipt of appeal.
• The outcome will outline information on student’s next steps including process for further
appeal process.

Reasonable Adjustments – Information for Students

• Reasonable adjustment refers to adjustments made for students with a disability,

condition or special learning need.
• Students can make a request for reasonable adjustment during their enrolment.
• Each case is considered individually and the all relevant circumstances are considered in
making the decision
• The Institute reserves the right, after the review of the needs of the student with a
disability, to not provide services that would impose unjustifiable hardship upon the
Institute or the activities provided during the course of operations.
• The range of reasonable adjustments made may include (but not limited to):

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 04 Nov 2020
 o the use or loan of adaptive/assistive technology or equipment for use by people
with a disability or illness to enable them to undertake their training/assessment in
fair and equitable manner (e.g. seating, personal computer access)
o alternative methods of assessment (e.g. verbal assessment, practical
demonstration)
o individual conditions of assessment (e.g. seating arrangements, additional 10
minutes per hour, toilet/rest/exercise breaks, bite sized food/drink)
o accessible learning formats (e.g. large print materials, coloured exam paper)
o provision of a scribe
o referral to additional services.
Re-Assessment Process and Plagiarism, Collusion and Cheating – Information for
Students

Re-Assessment Process
• If the evidence is graded as NYS – Not Yet Satisfactory you will be required to re-submit
the evidence. In this case, you will be provided with clear and constructive feedback
based on the assessment decision so that they can improve your skills / knowledge prior
to reassessment.
• Where a ‘NYS – Not Yet Satisfactory’ judgement is made, you will be given guidance on
steps to take to improve your performance and provided the opportunity to resubmit
evidence to demonstrate competence. The assessor will determine and discuss the
reasons for NYS – Not Yet Satisfactory on any of the criteria and will assess you through
a different method of assessment e.g. verbal/oral questioning, problem solving exercises.
• You will be notified within 10 working days of undertaking an assessment of your result in
achieving competency
o If a student does not complete the assessment, they should notify their trainer as
to why they did not complete the assessment and if due to illness, a medical
certificate must be produced and apply for Special Consideration in accordance to
Special Consideration Policy and Procedure.
o In the above scenario, student will be given an opportunity for reassessment
within 5 working days with no reassessment fee charged.
o Students who are deemed to be Not Yet Competent (NYC) will be provided with
information identifying the areas in which they failed to achieve competency.
Students will then have the opportunity to repeat the assessment task and
relevant reassessment fees will apply for the unit.
o If a student is deemed NYC in the reassessment, then the student is required to
reenrol for the entire unit of competency and relevant reenrolment fees will apply
for the unit.

Plagiarism, Collusion and Cheating

Plagiarism means: taking someone’s words, ideas, work or other materials and present them as
your own.
Collusion means: understanding or agreement between two or more people to intentionally
cooperate and gain an unfair advantage in assessment.
Cheating means: seeking to obtain an unfair advantage in an examination or assessment.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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Email: info@hilton.edu.au | Website: www.hilton.edu.au
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 If a student is found to be cheating, plagiarising or colluding during their assessment, the student
will immediately be deemed NYS for the assessment task. The student will have to follow the
reassessment process and relevant reassessment fees will apply for the unit.
o If the student is found to be plagiarising, cheating or colluding again after the
initial instance, the student will be deemed NYC for the entire unit of competency.
The student will be required to reenrol for the entire unit of competency and
relevant reenrolment fees will apply for the unit.
o Any further instances of plagiarism, cheating or collusion will result in the
suspension or cancellation of the student’s enrolment
o The Institute has intervention strategies, including student support services
available to enable students to complete qualification in the expected time frame.
Students at risk of not completing within this time frame are identified as early as
possible and an intervention strategy is put in place. All students are encouraged
to speak to the trainer/assessor and/or Student Support Coordinator in regards to
any issues about their course.

The Institute will ensure access to:

• Assessment conditions for this unit can be found on TGA website:

https://training.gov.au/Training/Details/BSBDIV501

Evidence to be submitted by the student: -

• A completed Undertake Staff Training
Assessment Decision Making Rules

Your assessor will be looking for the following in this assessment task:
• The completed Undertake Staff Training al Your assessor may seek additional
information or clarification from you by asking your extra questions.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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 STUDENT DECLARATION
Student to complete the below prior to commencing assessment

The assessment process and tasks were fully explained. Yes / No

I am aware of which evidence will be collected and how. Yes / No

I am aware of appeals process of an assessment decision (outlined in this Yes / No

document under Assessment Appeal)

I am aware of the consequences for plagiarism, cheating or collusion Yes / No

(outlined in this document under Re-Assessment Conditions and
Plagiarism, Collusion and Cheating)

I am aware of the reassessment processes if deemed not yet satisfactory Yes / No

for this assessment task or not yet competent for the entire unit of
competency (outlined in this document under Re-Assessment Process and
Plagiarism, Collusion and Cheating)

I have discussed any additional educational support or reasonable

adjustments I require in order to undertake this assessment with the
Yes / No
Student Support Coordinator and Trainer / Assessor, (if applicable)
(outlined in this document under Reasonable Adjustments)

I have access to all required resources? Yes / No

Student Declaration: - By signing here, I declare that I was adequately informed of the
assessment process prior to commencing this assessment task. I understand that if I disagree
with the assessment outcome, I understand the appeals process available.

Student Name

Student Signature

Date

Assessor Declaration: - By signing here, I verify that I have adequately Assessor to sign and
explained the above prior to commencing assessment and provided declare that all details
clarifications to students as required. above have been
outlined and any
Assessor questions or
adjustments have
Name
been addressed
Assessor
Signature

Date

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
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 Assessment Task 3 – Undertake Staff Training

1. Carefully read the following scenario

To kick off the roll out of the Set for Skilling Program, the CEO has requested you
run a staff training for your team of Recruitment Officers in the Set for Skilling
Program, who will then be prepared to deliver the training to others in the
organisation throughout the coming months. The CEO (assessor) will sit in on this
training.
You will utilise the training manual you have created as the primary tool to assist
you in training the staff in the organisation requirements of the Set for Skilling
Program.

1. Develop a session plan

Using the template provided in your resources folder, develop a session plan which
includes timings and topics as well as brief instructions to yourself on how to run
the training based on the training manual you have developed from the Set for
Skilling program documentation. The session must run for approximately 30 mins
and the assumption is that all of the participants are familiar with the manual. Your
assessor will ensure your team is diverse in nature.
Your training must include:

• An introduction outlining the purpose and benefits of the program

• A summary of the training needs identified and how the Set for Skilling
Program provides solutions to these

• An activity to help participants become aware of and let go of any negative

belief systems, bias or judgements they may hold toward people who are
different from them – based on what you developed in the employee
manual

• An example of your own previous bias (as the Recruitment Manager) and
how you overcame this and let go of pre-conceived ideas of stereotypes

• A series of activities such as role plays directly demonstrating how to follow

the procedures for:
o managing tension created by difference
o identifying and managing harassment allegations
o employee conflict and complaints processes.
You need to specifically develop some role plays for the participants ensuring that
you play the lead role and each of the participants has a turn to play the roles of
people from diverse backgrounds and cultures. The aim of this is to demonstrate
and model how to address issues of difference, manage tensions and work
effectively with difference, along with demonstrating how conflict resolution
techniques can be utilised. Access the case study document in your student
resources folder for ideas.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 04 Nov 2020
 Submit the session plan to your assessor for review before scheduling the training
session with your assessor and delivering it.

2. Deliver the training session

Using the session plan, deliver the training to a group of three participants arranged
by your assessor. Your assessor will sit in and watch the training session in the role
of the CEO.

During the training you must:

• Present the information using language and body language appropriate to your
team

• Encourage team collaboration

• Encourage respect for individual and team differences by role modelling

• Educate the team on Blue Healer Resort’s Diversity Policy and program
initiatives

• Spread a consistent message of respect for individual and team differences

• A summary of the diversity policy and procedures

• Facilitate a feedback process whereby you generate and participate in

discussion to collect feedback from the team members of the training
identifying:
o the key learnings and messages they received from the training
o ways that the program can be developed further to improve the
business products and services and meet the organisation
objectives including ways to promote diversity to clients and
external stakeholders.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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3. Promote diversity externally

Now that the training session has been delivered, based on feedback collected at
the end of your training session, develop some type of external communication to
promote the benefits of diversity and the image and reputation of the company as a
leader in promoting it.
You may create the communication in any format you feel is relevant, as long as it
is designed to promote diversity and portray a positive image of the organisation for
clients and other stakeholders outside of the organisation which promotes is
accounting services.
Submit this to your assessor.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
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 Assessment Task 3: Checklist

(Completed by assessor)

Student
Student ID
Name

Unit Code BSBDIV501

Unit Name Manage diversity in the workplace

Did the student: Completed Comments

successfully?

Yes No

Develop a session plan to guide their

training which meets the requirements
of the assessment activity?

Conduct a training session to a group

of a diverse nature?

Deliver their training according to their

session plan developed?

Facilitate a process in the training for

employees to help them become
aware of and let go of any negative
belief systems, bias or judgements
they may hold toward people who are
different from them?

Share an example of their own

diversity bias and how they overcame
it?

Demonstrates within the training how to

follow procedures for:

• managing tension created by

difference

• recognising and managing

harassment allegations

employee conflicts and complaints

management?

Presents the above information using

language and body language appropriate
to the team?

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
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 Participates in and encourages
collaboration of the training attendees
(people from diverse backgrounds)?

Encourage respect for individual and team

differences?

Educate the team on Blue Healer Resort’s

Diversity Policy and program initiatives?

Facilitate a feedback process where they

generate and participate in discussion to
collect feedback from the team members
of the training identifying:

• the key learnings and messages

they received from the training
ways that the program can be developed
further to improve the business products
and services and meet the organisation
objectives including ways to promote
diversity to clients and external
stakeholders.

Promote diversity and the organisation’s

approach to it using an external
method/forum?

Outcome of Assessment Task 3 Satisfactory Not Yet Satisfactory

Name
Assessor
Signature:
Date

Student Declaration of receipt of feedback

By signing here, I declare that I have received, discussed and accepted my result for this
assessment task as above and I am aware of my appeal rights.

Name
Student
Signature:
Date

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
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Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 04 Nov 2020