EASE 6.0 consists of 4 themes: ©@®® Delivering excellence in customer service with digital enablementinvolves leveraging technology and data to provide more efficient, personalized, and responsive support to customers. This not only enhances customer satisfaction but also drives customer loyalty toward Banks. Digital and analytics-driven business improvement empowers organizations to make informed decisions, streamline operations, enhance customer experiences. Banks to develop model especially in RAM segment to harness the untapped potential. Tech and data enabled capability buildingfocuses on strengthening banks’ technology capabilities to improve overall customer experience, and also emphasizes on Cyber Security, Cloud Technologies for smooth functioning of the Banks. Developing people and enhancing HR operationshighlights on building a skilled, motivated workforce and for optimizing HR processes to serve the Bank better. It also concentrate on building a motivated Human Capital by deploying employee friendly policies to increase the productivity of the employees.