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    The chatbot for British Airways requests security information from a customer named Paula Andrea Tovar Ariza, including her full name, booking reference number BA0723, email address paulis_826@hotmail.com, billing address of rue de l'helvetie52, and last 4 digits of the credit card number 0917 used to make the booking, in order to verify her identity and help resolve her issue.

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    The chatbot for British Airways requests security information from a customer named Paula Andrea Tovar Ariza, including her full name, booking reference number BA0723, email address paulis_826@hotmail.com, billing address of rue de l'helvetie52, and last 4 digits of the credit card number 0917 used to make the booking, in order to verify her identity and help resolve her issue.

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    The chatbot for British Airways requests security information from a customer named Paula Andrea Tovar Ariza, including her full name, booking reference number BA0723, email address paulis_826@hotmail.com, billing address of rue de l'helvetie52, and last 4 digits of the credit card number 0917 used to make the booking, in order to verify her identity and help resolve her issue.

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    Download as TXT, PDF, TXT or read online from Scribd
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    5 views1 page

    Transcript

    Uploaded by

    velezvelez329
    The chatbot for British Airways requests security information from a customer named Paula Andrea Tovar Ariza, including her full name, booking reference number BA0723, email address paulis_826@hotmail.com, billing address of rue de l'helvetie52, and last 4 digits of the credit card number 0917 used to make the booking, in order to verify her identity and help resolve her issue.

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    © All Rights Reserved
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    of 1

    British Airways Chatbot (2023-03-27 13:02:55): Hello, thanks for contacting us

    today.
    British Airways Chatbot (2023-03-27 13:02:56): To help us resolve your question as
    quickly as possible, please answer the following security questions as fully as you
    can.
    British Airways Chatbot (2023-03-27 13:02:58): What’s your full name?
    null (2023-03-27 13:05:29): hello my name is paula andrea tovar ariza
    British Airways Chatbot (2023-03-27 13:05:31): What’s your booking reference
    number? (Skip if you don’t have a booking)
    British Airways Chatbot (2023-03-27 13:05:32): Button Selections:
    Skip
    null (2023-03-27 13:05:53): BA0723
    British Airways Chatbot (2023-03-27 13:05:55): What’s your email address?
    null (2023-03-27 13:08:26): Paulis_826@hotmail.com
    British Airways Chatbot (2023-03-27 13:08:45): What’s the billing address for the
    card used to make your booking?
    null (2023-03-27 13:09:31): rue de l’helvetie52
    British Airways Chatbot (2023-03-27 13:09:33): Please confirm the last 4 digits of
    the card number used to make the booking
    null (2023-03-27 13:10:02): 0917

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