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ZlXZN:xGbcUf0ZlXZ
cazSXwSUvXwUPcbcP
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Account number
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0QCMZBNDMDO;DYlD8
mg2SMtYXv0q;pQv4R
MF6LjB53B7a04nLqZ
900072184274
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Zs:Z6Vh:NFmhwroA:
ucSZNqS461eQo6VaP

For help, visit

thameswater.co.uk/bill

Date
28 September 2023
Mr Iuri De Jesus Cardoso
Flat 10 Supply address
24a Auckland Rise Flat 10, 24a Auckland
London Rise, London, LONDON,
LONDON SE19 2EA
SE19 2EA

Your payment plan

Your monthly payment is

£28.00

Your first payment is due by 18 October 2023

then on the 15th of the month from November 2023

What's included
Section 1:
Your payment plan
We've set up your payment plan A breakdown of the payments
you'll make

Pay each instalment online at thameswater.co.uk/myaccount Section 2:

For other ways to pay, turn to section 2. How to pay
Ways to pay, including how to get
For a full list of your payment amounts and dates, turn to section 1. financial support if you need it

If you'd like to pay each instalment automatically, sign up for a Direct Section 3:
Debit at thameswater.co.uk/myaccount
More help
Website links and phone numbers
if you need a helping hand
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Your payment plan

Summary What we think you'll use

We've calculated your usage over
12 months based on 1 people in
What you owed for your bill dated 17 August 2023 £73.58 your household and an average
usage of £0.63 per person per
Amount currently owed on your account = £73.58 day. We're predicting the cost of
what you'll use to be £228.87. If
The cost of 12 months use + £228.87 the number of people in your
This includes our estimate of your use since 16 August 2023 household isn't right, please
and what we think you'll use until we review your plan around contact us.
August 2024. We’ve worked this out based on 1 people in your
household.

What you need to pay £302.45

How we work out your payment plan

We base your plan on how much water we think
you’ll use over 12 months allowing for seasonal
changes in your use. We’ll check to see if your
payments are enough to cover the amount
you’ve used when we review your plan again,
around August.

Your upcoming payments

We spread £302.45 over 11 months. Payments are rounded to the nearest
£1.

18 Oct 2023 £28.00 15 Nov 2023 £28.00 15 Dec 2023 £28.00

15 Jan 2024 £28.00 15 Feb 2024 £28.00 15 Mar 2024 £28.00

15 Apr 2024 £28.00 15 May 2024 £28.00 15 Jun 2024 £28.00

15 Jul 2024 £28.00 15 Aug 2024 £28.00

Please continue to make payment by the 15th of the month until we next review
your plan.
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How to pay

Struggling to pay?
Pay instantly by If you’re worried about the cost
of your bill, we’ll do everything
debit or credit card. we can to help. Our support
We accept Visa and Mastercard. includes affordable payment
plans, discounted tariffs, grants
Log in at thameswater.co.uk/myaccount and more. For more information,
or call 0800 980 8800 visit thameswater.co.uk/
helppaying

Alternatively, use any of the following options,

which take up to five days to clear:
Don’t wait too late
Use your Thames Water Pay with online banking Please leave enough time for
payment card Bank account no.: 00286125 your payment to reach us.
Pay in instalments or in full Sort-code: 57-27-53 Missing a payment or paying
at your local PayPoint or Reference: your Thames Water late may affect your credit rating.
Payzone outlet account no. 900072184274 If you fall behind on payments,
find out what to do at
Pay by cash thameswater.co.uk/debt
Pop to the post office with your bill, pay the processing fee and ask for
a receipt

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900072184274 on the
back. Please don't post-date your cheque.

More help

If you need this

payment plan in
large print or braille,
Update incorrect details Sign up for an extra helping or you need an
or tell us you’re moving: hand when you need it most: interpreter, please visit
thameswater.co.uk/ thameswater.co.uk/ thameswater.co.uk/
myaccount priorityservices extracare or call
0800 009 3652.
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Protecting your privacy

To help maintain up-to-date records and
Access your account on the go manage our debt collection process, we share
information with and receive information from
Are you making the most of your online account? credit reference agencies. To find out more
about how we use, store and protect your data
Don’t forget you can: as well as how you can request access to it,
please visit thameswater.co.uk/yourdata
• Submit your own meter readings
Thames Water Utilities Limited is a company
• Download bills for proof of address registered in England and Wales with company
• Update your contact details instantly number 02366661. Registered office address:
Clearwater Court, Vastern Road, Reading, RG1
• Pay online if you want to 8DB. VAT registration number: GB 537-4569-15

It’s all at your fingertips – log in now at

thameswater.co.uk/myaccount

If you need a helping hand

We aim to get things right first time, but if things do go wrong we want to fix them quickly for you.
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give
us a call and quote your account number: 900072184274
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm)
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7)
If your hearing or speech is impaired, please contact us using Relay UK.

If you’re unhappy with our service

We want to hear from you – please visit thameswater.co.uk/complaints
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW). The independent voice for water consumers in England on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us