Republic of the Philippines

Bangsamoro Autonomous Region in Muslim Mindanao

MINISTRY OF SOCIAL SERVICES AND DEVELOPMENT
Province of Lanao del Sur-A

MONTHLY ACCOMPLISHMENT REPORT

AUGUST 2023

Date Day Description of Service Provided

August 1, 2023 Tuesday  Answered inquiries in the Grievance Redress System LSA
groupchat
 Provided the updated templates of Case assessment
report to the Municipal Links
August 2, 2023 Wednesday  Attended the virtual meeting of BARMM grievance
officers
-Updating and feedbacking of handled complaints in our areas
-Virtual TA on how to address the complaints regarding P6 &
P1 no grants
August 3, 2023 Thursday  Attended the LSA 4Ps POO staffs meeting
-Feedbacking on the accomplishments for the month of July
August 4, 2023 Friday  Updating and encoding of complaints thru PPIS V3
August 7, 2023 Monday  Meeting and Feedbacking with Municipal Action Team
Leaders
-tackled the outcome of the previous Regional Office spot
check
-gave further TA on handling complaints in their respective
areas
August 8-11, 2023 Tuesday  Updated the status and resolution of filed complaints in
Wednesday PPIS V3
Thursday  Encoded the captured complaints in PPIS V3
Friday
 Gave feed back to the municipal links on the status of
their beneficiary’s complaints
August 14, 2023 Monday  Gave Technical Assistance to the newly hired Municipal
Links of LSA
-Discussed the NAC.Resolution 4 of Grievance Redress System
-presented the Case Assessment Report and Validation Report
template to the newly hired MLs
August 15, 2023 Tuesday  Reviewed the documents of beneficiaries tagged in the
biometric system
August 16, 2023 Wednesday  Updated the status of filed complaints in PPIS V3
August 17, 2023 Thursday  CLUSTER MEETING
-Provided TA on the NPMO GUIDANCE NOTE ON THE
PROCESSING AND MANAGEMENT OF WAIVE FROM THE 4Ps
-Provided short technical assistance regarding the facilitation
of Cash card Matching case
 Presented the raw data backlogs for further action
August 18, 2023 Friday  Forwarded the list of beneficiaries who are ineligible in
the program
 August 21, 2023 Monday HOLIDAY
August 22, 2023 Tuesday  Reminded the Municipal Links thru groupchat regarding
the monthly submission of Raw Data
August 23, 2023 Wednesday  Reviewed the Raw data from different Municipal Links
-provided feed back to the concerned Municipal Link
August 24-25, 2023 Thursday  Entertained walk-in clients at POO
Friday  Facilitated the grievance form which was duly signed by
the beneficiaries
 coordinated with the assigned ML for further action
 Provided initial feedback to the beneficiaries’
complaint/concern
 Encoded the case in PPIS V3
August 28, 2023 Monday HOLIDAY
August 29-31, 2023 Tuesday  Encoded received complaints in PPIS V3
Wednesday -provided resolution to the encoded entries in ppis V3
Thursday

Prepared by: Approved by:

ALMYRA A. MUSTAPHA ABDULLAH S. LUCMAN,RSW

Cluster Grievance Officer Provincial Link