House # B-9, Row V, Block 1,

SYEDA MEHWISH ZEHRA Gulshan-e-Kaneez Fatima, Karachi

0334-3608224
Mhvshimam@gmail.com

Career Objective

To become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s
productivity and reputation and to participate as a team member in a dynamic work environment focused on promoting business
growth by providing superior value and service.

Academic Background

MBA- FINANCE BACHELORS OF COMMERCE

Bahria University Govt Degree Science & Commerce College
2016 2012

Govt. Primer College for Girls St. Gregory’s High School

Intermediate (Commerce) Matriculation
2010 2008

Other Skills

Microsoft Office
Internet Literacy
Professional Experience

Sindh Bank Ltd Mar’20 - Present

Assistant Manager
Dept.: Compliance, Vigilance & Fraud Risk Management Division
Title: Compliance Officer (Unit-LEA’s)

Key Roles and responsibilities

- Receiving circulars/letters from internal and external sources.

- Maintaining the list of all negative screening lists that is NACTA, ATA, CTD, FIA, Bank Internal, NAB etc.
- Screening the giving CNIC/National Tax Number/Passport Number/Name & other identification number / Parameters into given utilities i.e.
CNIC Search, Name core banking searches (AB-II) etc.
- Preparing respond letters to concerned law enforcement agencies as per the status.
- Working with acquit to uploading Private List in the system.
Responsible for maintaining & tracking overall inward/outward correspondence MIS.
And, ensure safe keeping of all records

Sindh Bank Ltd Dec’18 to Mar’20

Assistant Manager
Department: Service Quality Division
Title: Complaint Officer
Key Roles and responsibilities

- Maintain MIS of Complaint Management Unit and ensure timely and effective resolution of customer complaints / queries within TAT
in accordance with Compliant Management Policy.
- Manage complaints and Customer satisfaction through policies and procedures with aim of providing prompt and quality end to end
resolution.
- Attend the complaints received from all channels (Direct from Customer, BMP, SBP, Online Complaints, Branch level, etc.) Ensuring all
complaints are handled within the bench mark timeline and according to relevant guidelines

Standard Chartered Bank April’18 – July’18

FATCA Analyst
Department: FATCA & CRS

Key Roles and responsibilities

- Update the group with our progress for FATCA & CRS on weekly basis (upload & updated) tracker to the Project Team SharePoint.
- Responsible for obtaining & maintaining documentary evidences or the FATCA and CRS Repapering exercise.
- Lead a team of FATCA Analyst to perform tasks, provide updates and reports to management.
- Responsible for gathering information required to complete FATCA Due Diligence activities for new and existing business and
remediation-driven activities.
- Assisting FCC Screening team to ensure that sanction screening is conducted in line Group Policy and Standards.

Syeda Mehwish Zehra 0334-3608224 / Mhvshimam@gmail.com