Project Charter:

Sauce & Spoon Tabletop Menu Tablets

Project
DATE: [24/10/2023]

Project Summary

The Sauce & Spoon Tabletop Menu Tablets Project aims to introduce innovative
tabletop menu tablets in our restaurant chain. This project will enhance our service
efficiency, cater to more guests, and provide valuable data for achieving our business
growth and expansion goals.

Project Goals

● Increase Operational Efficiency: Implement tabletop menu tablets to reduce

order processing time, improve service quality, and cater to a larger number of
diners during peak hours.
● Data-Driven Decision Making: Gather and analyze data from the tablets to
make informed business decisions, such as menu optimization and resource
allocation.
● Improve Customer Experience: Enhance the dining experience for guests by
providing interactive menus, quick service, and personalized recommendations.
● Cost Reduction: Lower operational costs by reducing the need for printed
menus and streamlining order processing.
● Market Expansion: Use this project as a pilot to assess the potential for
replicating this tablet system in other locations, contributing to our expansion
goals.
● Staff Training: Train restaurant staff to efficiently use and troubleshoot the
tabletop menu tablets to ensure seamless service.
● Quality Assurance: Ensure the tablets are user-friendly, secure, and reliable,
maintaining high standards in restaurant technology.

Deliverables

● Procurement and Installation of Tabletop Menu Tablets

 ● Development of a User-Friendly Tablet Interface
● Data Collection and Analysis System Implementation
● Staff Training Program on Tablet Usage
● Marketing Strategy for Introducing the Tablets to Customers
● Quality Assurance Testing and Security Measures
● Rollout Plan for the Pilot Project
● Regular Progress Reports and KPI Monitoring
● Evaluation of the Project's Impact on Service Efficiency and Customer
Satisfaction

Scope and Exclusion

In-Scope:
● All activities related to the procurement, installation, and utilization of tabletop
menu tablets.
● Development and implementation of a data collection and analysis system.
● Staff training on tablet usage.
● Quality assurance testing and security measures.
● Marketing and communication activities to introduce tablets to customers.
● Rollout of the pilot project in select restaurant locations.
Out-of-Scope:
● Full-scale implementation across all restaurant locations (this project is a pilot).
● Major hardware or software modifications outside the tablet implementation.
● Major structural changes to restaurant interiors.

Benefits & Costs

Benefits:
● Improved operational efficiency and faster service.
● Enhanced customer experience.
● Data-driven decision-making for menu optimization.
● Cost reduction through reduced printing and streamlined operations.
● Potential for market expansion.
● Informed staff through training.
● High-quality, user-friendly tablet systems.
● Competitive advantage.
Costs:
● Procurement and installation of tablets.
● Development and implementation of data systems.
● Staff training costs.
● Marketing and communication expenses.
● Quality assurance and security measures.
● Pilot project rollout costs.
Appendix:

Misalignments:

Misalignment: Disagreement on the extent of structural changes that should be

considered out-of-scope.

Resolution: The project team decided that any structural changes beyond minor
adjustments will be considered out-of-scope.

Misalignment: Uncertainty regarding the specific staff training costs.

Resolution: The finance team will provide a detailed breakdown of staff training costs
within a week.
Misalignment: Different opinions on which key performance indicators (KPIs) to
monitor.

Resolution: The project manager will work with stakeholders to define and align on the
KPIs to be monitored.

Misalignment: Disagreement on the timeline for the pilot project rollout.

Resolution: The project manager will facilitate discussions to set a mutually

agreed-upon timeline for the pilot project rollout.

Misalignment: Confusion regarding the procurement process for tablets.

Resolution: The procurement team will provide a clear step-by-step procurement

process guideline.

Misalignment: Concerns about the potential impact of the tablet system on existing
software.

Resolution: The IT team will conduct a compatibility assessment and address any
necessary software modifications.