Professional Documents
Culture Documents
Oco Complaintform Arabic
Oco Complaintform Arabic
ﻗد ﺗﺟد ھذه اﻟﻘﺎﺋﻣﺔ اﻟﺳرﯾﻌﺔ ﻣﻔﯾدة ﻓﻲ ﺗﺣدﯾد ﻣﺎ إذا ﻛﻧت ﻋﻠﻰ اﺳﺗﻌداد ﻟﺗﻘدﯾم
ﺷﻛوى إﻟﻰ ﻣﻧظﻣﺔ أوﻛو .إذا أﺟﺑت ﺑﻧﻌم ﻋﻠﻰ ھذه اﻷﺳﺋﻠﺔ ،ﻓﺄن اﻟوﻗت ﻗد ﺣﺎن
ﻟﺗﻘدﯾم ﺷﻛوى ﻟدﯾﻧﺎ.
أ .ھﻞ ﺷﻜﻮاك ﺑﺸﺄن ﺧﺪﻣﺔ ﻓﻲ أﯾﺮﻟﻨﺪا ﯾﻤﻜﻦ ﻟﻤﻨﻈﻤﺔ أوﻛﻮ اﻟﻨﻈﺮ ﻓﯿﮭﺎ؟
ﻻ ﻧﻌم
ﻻ ﻧﻌم
ﻣن اﻟﻣﮭم أن ﺗﻧﺗظر ﻗرارا ﻧﮭﺎﺋﯾﺎ /اﻟرد ﻋﻠﻰ ﺷﻛواك .إذا ﻟم ﺗﻛن ﺳﻌﯾدا ﻣﻊ اﻟرد ،ﻗد ﯾﻛون اﻟوﻗت اﻟﻣﻧﺎﺳب اﻻن ﻟﺗﻘدﯾم ﺷﻛوى ﻟﻧﺎ.
ﯾﻣﻛﻧك أﯾﺿﺎ أن ﺗﻘرر ﺗﻘدﯾم ﺷﻛوى ﻟﻧﺎ إذا ﻛﺎﻧت اﻟﺧدﻣﺔ ﻟم ﺗﻌطﯾك ﻗرار اﻟذي ﻗﺎﻟت اﻧﮭﺎ ﺳوف ﺗﻌطﯾﮫ ﻟك ﻗرﯾﺑﺎ.
اﻟﺠﺰء .1ﻣﻌﻠﻮﻣﺎت اﻻﺗﺼﺎل
اﻻﺳم_________________________________________________________________________:
اﻟﻌﻧوان________________________________________________________________________:
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اﻟﺠﺰء .3ﻣﻌﻠﻮﻣﺎت ﻋﻦ اﻟﺸﻜﻮى
ﻣﺎ ھﻲ اﻟﺧدﻣﺔ اﻟﺗﻲ ﺗﻘدم ﻋﻠﯾﮭﺎ ﺷﻛوى ﻓﻲ أﯾرﻟﻧدا؟
)ﻋﻠﻰ ﺳﺑﯾل اﻟﻣﺛﺎل ،اﺳم اﻟﻣدرﺳﺔ /اﻟﻣﺳﺗﺷﻔﻰ /اﻟﺳﻠطﺔ اﻟﻣﺣﻠﯾﺔ(
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أﺧﺑرﻧﺎ ﺑﻣﺎ إذا ﻛﺎﻧت اﻟﺧدﻣﺔ ﻗد ﻓﻌﻠت أو ﻟم ﺗﻔﻌل ﺷﯾﺋﺎ ﻟك ،وﻟﻣﺎذا ﺗﻌﺗﻘد أن ھذا اﻟﺷﻲء اﻟﺧطﺄ:
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ﻛﯾف أﺛر اﻹﺟراء ھذا أو اﻟﺗﻘﺎﻋس ﻋن اﻟﺧدﻣﺔ ﻋﻠﻰ اﻟطﻔل /اﻷطﻔﺎل اﻟﻣﻌﻧﯾﯾن؟
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أﺧﺑرﻧﺎ ﻛﯾف ﺗﻌﺎﻣﻠت اﻟﺧدﻣﺔ ﻣﻊ ﺷﻛواك .ﯾرﺟﻰ ﺗﻘدﯾم ﻧﺳﺦ ﻣن أي رﺳﺎﺋل أو رﺳﺎﺋل ﺑرﯾد إﻟﻛﺗروﻧﻲ أرﺳﻠﺗﮭﺎ إﻟﻰ اﻟﺧدﻣﺔ واﻟرد )اﻟردود(.
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ﻣﺎ ھﻲ اﻟﻧﺗﺎﺋﺞ اﻟﺗﻲ ﺗرﯾد ﻣﻧﺎ ﺗﺣﻘﯾﻘﮭﺎ ﻟﻠطﻔل /اﻷطﻔﺎل؟
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ھل اﺗﺻﻠت ﺑﺄي ﺧدﻣﺔ أﺧرى ﺑﺷﺄن ﺷﻛواك )ﻋﻠﻰ ﺳﺑﯾل اﻟﻣﺛﺎل ،ﻣﺣﺎﻣﻲ ﻣﮭﻧﻲ أو ھﯾﺋﺔ ﻗﺿﺎﺋﯾﺔ( أو ھل اﺗﺧذت أي إﺟراء ﻗﺎﻧوﻧﻲ ﺿدھم؟
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اﻟﺗوﻗﯾﻊ _____________________________________:اﻟﺗﺎرﯾﺦ_____________________________:
ﯾرﺟﻰ إرﺳﺎل ﻧﺳﺦ ﻣن أي رﺳﺎﺋل أو رﺳﺎﺋل إﻟﻛﺗروﻧﯾﺔ أو وﺛﺎﺋﻖ أﺧرى ﺗﻌﺗﻘد أﻧﮭﺎ ﺳﺗﺳﺎﻋدﻧﺎ ﻋﻠﻰ ﻓﮭم ﻣﺧﺎوﻓك
ﯾرﺟﻰ اﺳﺗﺧدام ﺻﻔﺣﺎت إﺿﺎﻓﯾﺔ وإرﻓﺎﻗﮭﺎ ﺑﮭذا اﻟﻧﻣوذج إذا ﻛﻧت ﺑﺣﺎﺟﺔ إﻟﻰ ﻣزﯾد ﻣن اﻟﻣﺳﺎﺣﺔ ﻟﺷرح ﺷﻛواك.
أرﺳل ﻧﻣوذج اﻟﺷﻛوى ﺑﺎﻟﺑرﯾد اﻹﻟﻛﺗروﻧﻲ إﻟﻰ: أرﺳل ﻧﻣوذج اﻟﺷﻛوى إﻟﻰ:
ococomplaint@oco.ie Ombudsman for Children’s Office
Dublin 1
D01 F5P8
Ireland
ococomplaint@oco.ie