WWW.TTMS.

GLOBAL

Position : Network Service Delivery Manager

Location : Petaling Jaya

TTMS Software Sdn Bhd is one of the companies in the Transition Technologies Group. We specialize in outsourcing
IT professionals, including the leasing team - we offer the entire project teams with a dedicated Team Leader.
Among our customers are world leaders from sectors like: automatic control, energetics, transport, industry,
healthcare, banking. Our teams are involved in projects where they create from the very beginning, implement,
and develop very often innovative solutions that support our customers' core business activities, as well as
optimizing the number of business processes. Our website: www.ttms.global

Responsibilities

• Responsible for the delivery and performance of IT Network infrastructure and operations. Focus will be on
network streams for Program Alpha.
• Coordinate and manage the delivery of new services:
✓ WAN links
✓ Switch installations
✓ WiFi AP installation
✓ APN Migration from on-premise to cloud
✓ Network Optimization (Bandwidth upgrades, SLA Upgrades)
• Ensure that the different teams involved in the project collaborate effectively to ensure the project's
completion (GIO, BIS, SFR, TRT, Business Onsite Resource team)
• Communicate with all key stakeholders and arrange cutover dates.
• Manage cutover sessions (Normally scheduled late afternoons to evenings during the week. Will include
weekends for bigger, more complex migrations).
• Complete any required documentation.
• Log changes weekly for Change Advisory Board (CAB).
• Take direct lead from Project / Program Manager.
• Standardise Project methodology, templates and processes.

Key Competencies

• Good understanding of IT Network infrastructure and systems. Exposed to a wide array of enterprise
networking technologies & products.
• Led/participated in network deployment, migration, and upgrade projects remotely and on-site.
• Demonstrated skills in leadership, negotiation & persuasion, conflict management, risk management, project
governance and discipline, organizational and critical thinking.
• Good interpersonal skills and ability to communicate well at all levels to foster relationships with all
stakeholders and build consensus across the project.
• Work well within a team.
• Acute commercial awareness of various aspects of project and operations.
• Able to work under pressure and manage multiple priorities.

TTMS SOFTWARE SDN BHD (Co. Reg. No. 201701003041 (1217191-X)

3F-2B, 3 R D FLOOR, TOWER 5 @ PFCC, JALAN PUTERI 1/2, BANDAR PUTERI, 47100 PUCHONG, SELANGOR, MALAYSIA
 WWW.TTMS.GLOBAL

• Flexible in terms of working hours and easily adaptable to different tools and ways of working.
• Strong analytical and problem-solving skills.
• Self-motivated and well-organized.

Requirements

• 5 - 7 years of hands-on experience in network set up, migration, and refresh/upgrade projects.
• Experience working on Aruba & Cisco switches & routers, with the ability to supervise, troubleshoot, or
provide technical advice when required.
• Bachelor or Master’s degree in Computer Science, Information Technology or equivalent.
• Any industry recognized IT networking certification.
• PMP Certified or Prince2 Foundation & Practitioner Certified preferred.
• Well versed with Waterfall Methodology, ServiceNow, Jira, and Google Workspace.
• Excellent communicator in English and possess great interpersonal skills.

TTMS SOFTWARE SDN BHD (Co. Reg. No. 201701003041 (1217191-X)

3F-2B, 3 R D FLOOR, TOWER 5 @ PFCC, JALAN PUTERI 1/2, BANDAR PUTERI, 47100 PUCHONG, SELANGOR, MALAYSIA