MODULE 1

MANAGEMENT OF
INFORMATION
SYSTEMS IN THI
World of technology in the industry
 • Computer Based Information systems
• Management Information Procedures
LEARNING •
•
Organization's Resources
What is MIS?
OBJECTIVES • MIS in Small Businesses
• Components of an MIS
• Significance of an MIS
TOPICS TO BE COVERED • Features of an MIS
• Limitations of an MIS
• Ethical Issues in MIS
USE OF COMPUTER-
BASED INFORMATION
SYSTEM
WHAT PROBLEM DO YOU
WANT TO SOLVE?

• One of the main resources available for managers in tourism

and hospitality industry.
• Computer Information is used not only by managers but also
by the non-managers.
• Some lower level of the organization also uses computer
information in providing services to the customers.
 REPRESENTATIONS OF SOME
MANAGERIAL SKILLS

Decision Information
Maker literate
Problem Computer-
solver literate
Effective Communicator
MANAGEMENT OF INFORMATION
PROCEDURES
How data is being processed?

Collecting Processing Using Disposing

 MANPOWER
The people who frontline the services or products offered
ORGANIZATION’S
MATERIALS
MAIN RESOURCES
Those used to render service of produce products

MONEY
Financial resources used to operate the business
MACHINES
Equipment used in the operation including facilities and
energy

INFORMATION
Whatis being exchanged among the 4 M's
 PUTTING IT ALL TOGETHER

WHAT’S THE IMPACT OF

INFORMATION TO
MANAGERS IN AN
ORGANIZATION?

MANAGERS’ DECISION MAKING

MANAGEMENT INFORMATION SYSTEM (MIS)

DEFINITION OF TERM
• Study of individuals, technology, organization, and their association.
• A field that is people-oriented based on results
• Approach to collate information
• A computer-based system
• Used to collect, process and store data necessary for feedback mechanism
MANAGEMENT INFORMATION SYSTEM (MIS)

SMALL-SIZED BUSINESS
• Utilizes online applications to reach customers
• Runs a software for functions like billing customers.
• Scheduling customer appointments for special occasions
• Uses accounting software capable of cutting checks for suppliers
• Uses a Point-of-Sale (POS) cash register
MIS COMPONENTS
WHAT WORKS WITHIN THE
SYSTEMS?

Basic elements to assist the

management in decision making
with the use of Information
Technology
HARDWARE
WHAT WORKS WITHIN THE
SYSTEMS?

• These are the input and output devices of a

typical MIS.
• It includes computers or desktops, laptops,
video monitors, magnetic disk drives, optical
scanners, printers, and others necessary for
the system to function accordingly.

MIS Components
SOFTWARE
WHAT WORKS WITHIN THE
SYSTEMS?

• These include programs and applications that

convert data into machine-readable language.
• Examples are operating system programs,
payroll programs, word processing programs,
and spreadsheet programs.

MIS Components
DATA
WHAT WORKS WITHIN THE
SYSTEMS?

• The raw details to produce desired information

or facts and figures entered into computers for
processing.
• Examples of this are customer records,
inventory databases, product descriptions,
employee files, customer feedbacks and others.

MIS Components
PEOPLE
WHAT WORKS WITHIN THE
SYSTEMS?

• These are the users which may include

computer experts, managers, analysts,
programmers, database managers, and many
other computer professionals.

MIS Components
SIGNIFICANCE OF
MIS
RELEVANCE OF SYSTEMS

How important is MIS to the day to

day operations of each organization
and how does it help in the decision
making process of the managers?
SIGNIFICANCE OF MIS

• Helps in monitoring best and slow

selling products and services
• Aids in monitoring employee
performance
• Supports strategy decisions of an
organization
• Improves the accuracy and integrity of
financial statements and performance
reports
• Brings together massive amounts of data
needed by top level management
• Provides a central location to store
business data
SIGNIFICANCE OF MIS

• Provides a common language for

managers to understand processed
information
• Increases sales and makes the business
grow further
• Provides a company a greater market
share
• Improves people’s performance
• Anticipates future problems/trends
• Helps in controlling various operations
of an organization
FEATURES OF MIS
RELEVANCE OF SYSTEMS

How does MIS work in the

Tourism and Hospitality industry
as far as the impacts of it to the
operations.
FEATURES OF MIS

• Capable to handle a large amount of data

• Produces reports for management’s use
• Convenient to be accessed ad can be integrated
with other systems
• Flexible
• Facilitate quick search and retrieval of information
• Management-oriented

Features of MIS
LIMITATIONS OF MIS
SCOPES OF THE SYSTEM

How far can the system go in

processing data to gather
information
LIMITATIONS OF MIS

• It is dependent to the users

• Its output depends on the accuracy and
fitness of input entered
• It is dependent on the process
integrated into systems
• It is not too effective when information
is not shared with others in an
organization
Limitations of MIS
FEATURES OF MIS

• It cannot substitute judgements of

managers in decision making
• It is not that valuable for making non-
programmed decisions
• It is not useful when the user is not
knowledgeable of its features
• It cannot help upgrade the services
unless it will serve as basis of the
decision Limitations of MIS
ETHICAL ISSUES
WHAT NEEDS TO BE
OBSERVED?

Ethics pertains to...

• Pertains to guiding principles and standards
that define and measure choices we make in
life.
• These are values used in a professional
setting.
• It can also be acceptable values and actions in
a corporate setting.
PRIVACY
COMPONENTS OF ETHICAL ISSUES
CONCERNING TO MIS

Pertains to confidentiality or, the certain level of allowing

one person to know one thing in an organization.

Be aware of the following points:

• The information to be required to disclose about one’s
self and to others
• The conditions of disclosing information
• The information that one be able to keep strictly to
one’s self

Ethical Issues
ACCURACY
COMPONENTS OF ETHICAL ISSUES
CONCERNING TO MIS

Pertains to the correctness of information gathered for it

to be utilized by the organization effectively.

Never overlook:
• The person who will be responsible for the
information’s authenticity, fidelity, and accuracy
• The person who will be held accountable for errors in
information

Ethical Issues
ACCURACY
COMPONENTS OF ETHICAL ISSUES
CONCERNING TO MIS

• The person who can be trusted on information

accuracy and validity
• The person who will be consulted on information
accuracy and validity
• The person who will be asked for clarifications of
information presented/saved

It is imperative that information stored, retrieved, received,

and shared bears accuracy and validity to maintain
credibility.
Ethical Issues
PROPERTY
COMPONENTS OF ETHICAL ISSUES
CONCERNING TO MIS

Pertains to who owns the information gathered to ensure

that it is from the right sources.

Consider the following points:

• The owner of the information
• The just and fair prices for information exchange
• The owner of the channels through which information
is transmitted
• Allocation of access to the scarce resource of
information
Ethical Issues
ACCESSIBILITY
COMPONENTS OF ETHICAL ISSUES
CONCERNING TO MIS

Pertains to the availability of information needed for the managers

to use in their decision making and planning.
It may also refer to the ease of access to the information needed.

Issues that are to be dealt with:

• The information obtained by a person of an organization having
the right to do that
• The conditions in accessing information and to what safeguards
• The access to be given to whom on a per status basis

Ethical Issues
END OF MODULE