1.

READING COMPREHENSION
A More and more people are using online banking to manage their money. Many banks
offer their customers free online service and allow them to pay their bills online without
any additional commission. However, some people still prefer going to their nearest
branch and doing their banking the traditional way. We asked 120 people about their
banking preferences. When asked if they used online banking, 72 % said they had never
tried it. Those who use online banking were asked what they think of the service. 76 %
said that the service was easy and convenient. Only 24 % said it was complicated and
time-consuming. We asked the people who have never tried online banking what their
reasons are for not doing so. The majority said they preferred to deal with people face-
to-face. Others said they didn’t trust the accuracy of the information on the site. A small
percentage said they couldn’t figure out how to use the online site.

Choose the most suitable option:

1. According to the text, a lot of banks ________________________ .
a) don’t offer their customers free online banking.
b) don’t want their customers to try online banking.
c) don’t charge anything for their online service.
d) asked their customers why they didn’t use their online service.

2. Most of the people asked said that __________________________ .

a) they had never used online banking.
b) they had never used online banking but they wanted to try.
c) they had used online banking.
d) preferred the traditional banking service.

3. Most of the online banking users said that the service ______________ .
a) was simple to use.
b) was practical but not easy.
c) needed a lot of time.
d) was easy but not practical.

4. Most of the people who don’t use online banking _________________ .

a) don’t know how to use the online site.
b) don’t think that the site is reliable.
c) can’t find the information they need on the site.
d) prefer to interact with other people.

5. Which of the following words means the opposite of “accuracy”?

a) imprecision b) inability c) prevention d) weakness

6. Which of the words below is closer to the meaning of “figure out” in the text?
a) remember b) resolve c) synthesize d) neglect