Test Bank for Human Resources

Management in the Hospitality Industry,

2nd Edition by Hayes, Ninemeier
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HR Activities
External Influences on HR Activities
Internal Influences on HR Activities
HR Responsibilities
HR Challenges
HR and Ethical Concerns
What Are Ethics?
Codes of Ethics
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 2 The Legal Environment of Human Resources Management
Employment Law
The Government’s Role in the Management of HR
An HR Manager’s Review of Significant Employment Legislation in the United
States
Federal Employment Legislation before 1964
Federal Employment Legislation after 1964
The International Legal Environment
The Special Role of the Hospitality Unit Manager
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Endnotes
Chapter 3 Human Resources Management: Policies and Procedures
HR Policies and Procedures
Policy and Procedure Development
Areas of Policy and Procedure Development
Steps in HR Policy and Procedure Development
Review for Legal Compliance
Applying Advanced Technology to HR Policies and Procedures
Information Dissemination
Information Storage
HR Policies and Procedures Documentation and Record Keeping
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 4 Employee On-Boarding: Recruitment and Selection
The On-Boarding Philosophy
Employee Recruitment Procedures
Factors Affecting Recruiting Efforts
The Search for Qualified Employees
Technology and Employee Recruitment
Employee Selection Procedures
Major Selection Tools
Technology and Employee Selection
Negligent Hiring
Job Offers
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 5 Employee On-Boarding: Orientation and Induction
The New Employee’s First Day
The New Employee Adaptation Process
Employee Adaptation Concerns
Steps in the Adaptation Process
Orientation Programs and Procedures
Goals of Orientation Programs
Use an Orientation Checklist
Other Early Employment Activities
Departmental Induction Procedures
Orientation Follow-Up
Employee Handbooks
Employee Handbooks Are Necessary
Important Policies and Procedures Are Identified
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Chapter 6 Planning Training Programs
Training Overview
Performance-Based Training Is Needed
Training Benefits
Training Obstacles
Training Myths
Position Analysis
Step 1: Prepare a Task List
Step 2: Develop Task Breakdowns
Step 3: Consider Performance Standards
Step 4: Write a Job Description
Training Principles
Focus on the Trainer
Formal Process to Plan for Training
Step 1: Define Training Needs
Step 2: Define Training Objectives
Step 3: Develop Training Plans
Step 4: Develop Training Lessons
Step 5: Develop Training Handbook
Step 6: Prepare Trainees
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Chapter 7 Delivering and Evaluating Training Programs
Introduction to Individual On-Job Training
On-Job Training Steps
Step 1: Preparation
Step 2: Presentation
Step 3: Trainee Practice and Demonstration
Step 4: Coaching
Other Individual Training Methods
Introduction to Group Training
Preparing for Group Training
Training Room Requirements
Audio/Video Requirements
Facilitating Group Training
Trainer Presentation Skills
Managing Participant Interactions
Types of Trainees
Group Training Exercises
Special Training Issues
Training Evaluation
Reasons to Evaluate Training
Levels of Training Evaluation
Training Evaluation Methods
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Chapter 8 Compensation Programs
Compensation Management
Legal Aspects of Compensation Management
Federal Legislation
State Legislation
Local Legislation
Direct Financial Compensation
Salaries
Wages
Incentives and Bonuses
Tips
Indirect Financial Compensation
Mandatory Benefits
Voluntary Benefits
Other Voluntary Benefits
Nonfinancial Compensation
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Chapter 9 Performance Management and Appraisal
Performance Management
Overview of Performance Appraisal
Popular Performance Appraisal Methods
Additional Performance Appraisal Methods and Issues
Progressive Discipline
Documented Oral Warning
Written Warning
Suspension
Dismissal
Behavior Improvement Tactics
Reinforce Acceptable Good Behavior
Eliminate Unacceptable Behavior
Employee Separation
Voluntary Separation
Involuntary Separation
Exit Interviews
Legal Considerations of Performance Management and Appraisal
Title VII of the Civil Rights Act
Equal Pay Act
Americans with Disabilities Act
Age Discrimination in Employment Act
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Endnote
Chapter 10 Employee Health and Safety
Legal Aspects of Employee Protection
Occupational Safety and Health Act
Harassment per the Civil Rights Act of 1964
Employee Health
Employee Assistance Programs (EAPs)
Employee Wellness Programs
Employee Safety and Security
Employee Safety Programs
Crisis Management Programs
Employee Security Programs
Zero-Tolerance Harassment Programs
Preventing Workplace Violence
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Endnotes
Chapter 11 Critical Issues in Human Resources Management
Unionization in the Hospitality Industry
Reasons for Union Affiliation
A Brief History of Unions in the United States
Unions Affect Hospitality Managers
The Unionization Process
The Collective Bargaining Process
Contract Administration
Downsizing Hospitality Operations
Overview of Downsizing
Planning for Downsizing
Transitional Services
The Law and Downsizing
Outsourcing
Overview of Outsourcing
Outsourcing HR Functions
Diversity in the Hospitality Industry
Overview of Diversity
Implementing Diversity Initiatives
HR and Turnover Management
The Organization as Community Citizen
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Endnote
Chapter 12 Human Resources in Evolving Hospitality Organizations
HR and Organizational Change
Causes and Types of Change
Resistance to Organizational Change
Role of HR in Change Management
Managing a Multigenerational Workforce
Overview of Generations in the Workforce
Managing the Generations
Mentoring Programs
Succession Planning Activities
Career Development Programs
HR Terms
For Your Consideration
CASE STUDY: Apply HR Management Principles
Internet Activities
Endnotes
Index
EULA