WAWHA APP

USER MANUAL: FOR CUSTOMERS

 ABOUT THE APP
This app aims at making food catering to school students, a

hassle-free process. We have given the details and guide to

using the app on the following pages. This app is available

for both Android and iOS users.

CONTENTS
1. Why this app?......Pg.1

2. How does the kid

order?..................Pg.2

3. App Download.....Pg.3

LOGIN

4. Registration.........Pg.4

MENU

5. Wallet recharge...Pg.5

6. My orders

7. Feedback.............Pg.6

8. About Us..............Pg.7

9. FAQ......................Pg.8
 Pg.1

WHY WAWHA?

Our App gives a Digital solution for canteens at Schools.

How does this digital solution benefit the students, parents and the
management?
STUDENTS

Students can have a cash-less transaction.

Though our process is digital, the student does

not need an electronic device.

They under Parental guidance.

They are guaranteed hygienic food.

PARENTS
Parents can monitor their child's food consumption.

Parents can ensure cash control on their child's

spending.

They are free to give feedbacks about the food,

the caterer and the app.

MANAGEMENT
The management is free to review the timely

food consumption in their organization.

They can review the feedback provided by

parents.

Better Control over the students' consumption.

 Pg.2

HOW DOES MY KID GET

HIS/HER FOOD?

Step 1:
Student visits the food stall and orders the food.

Step 2: Step 3:
Student Canteen staff

shows scans the

his/her ID student's QR

card to the code.

canteen He gives

staff. Complete

The student order, after

orders which money is

his/her food. deducted from

the wallet.

Step 4:
Order information

is sent to the

parent.
 Pg.3

APP DOWNLOAD
GO TO PLAYSTORE->DOWNLOAD THE WAWHA APP
ANDROID : HTTPS://PLAY.GOOGLE.COM/STORE/APPS/DETAILS?ID=COM.WAWHA.WAWHA
IOS : HTTPS://APPS.APPLE.COM/IN/APP/WAWHA/ID1481064729

STEP 2:
STEP 1: After entering your Mobile

Enter your mobile number, you are required to

number. (Worry not register yourselves,

about your security, Enter the name (make sure

your number will not the name is same as in the

be shared with ID card) of your child.

anyone.) (incase you have multiple

click submit children refer step 4 in

Pg.4)
Enter the date of birth,
City, Institution, campus.
(institution is the name of

your caterer(ambience

gourmet) and campus is the

name of your school).

Enter your area and

address.
Set a profile image .

STEP 3:
Step 4:
After entering your
Following the above
Mobile number,
process correctly will
OTP will be
lead you to the home
generated to that
page
number.

Enter OTP and

click Submit
 Pg.4

REGISTRATION
YOU ARE NOW IN THE HOME PAGE

STEP 1:
STEP 2:
after entering OTP
after clicking the
you are directed to
menu you are
the home page.
displayed with
homepage shows you
various options
today,s menu, prices
click My account
and quantity.

click the Menu bar

on top left corner to

view the options

STEP 3: STEP 4:
Now you are required
Incase you have many
to register your child's
children studying in
QR code.
the same campus,
clickSCAN AND you can add them
REPLACE QRC and using the ADD
scan your child's QR
PROFILE option.
code(from the
Fill the details of the
student ID card) and
additional children.
save.
eg: name, reference
Also, set your child's
ID,
latest photo as the
institution(caterer),
profile image for
campus(school) and
identification
the maximum spend
purpose during
limit for the day.
purchase.
Set the profile photo

and save
 P. 06
Pg.5

WALLET REACHARGE
RECHARGE USING CREDIT CARD DEBIT CARD,UPI AND
OTHER WALLETS

Step 2:
Step 1: Your current wallet

Click the balance is displayed.

wallet option If you want to recharge

in My Account
enter the amount to be
recharged.
page.
click proceed.
Multiple payment

gateways like credit

cards, debit cards, UPI

can be used.

withdraw amount is to

withdraw any amount in

your wallet.(can be done

in full or partial mode)

NOTE :
My Orders: The maximum spending

My order page amount can also be set

displaysall the by the parents.

orders made by go to Edit profile(pen

your child in that symbol near your child's

name) and enter

day or the entire
maximum spend limit.
usage period.

You are also free to

write a review about

the food by

discussing with your

child.
FREE FRIES: A FOOD APP • JUNE 2020 P. 06
Pg.6

FEEDBACK
PLEASE PROVIDE YOUR VALUABLE FEEDBACK

Step 1: Step 2:
To give feedback You are directed to

click Feedback the feedback page.

option in menu If you want to rate us,

click waWha.
If you want to rate

the caterer, click

About caterer

Step 3: NOTIFICATION:
after entering the The bell icon on top
page, you can give us right is the

our deserving number notifications option.

of stars. It gives you timely

Your valuable notifications when an

feedbacks are the order is placed from

fuel that run our that ID and how

vehicle. much amount has

been deducted from

your wallet.
 Pg.7

ABOUT US
THIS IS A BREIF ABOUT WAWHA, THE DIGITAL CHEF

About Us:
About Us option in
menu gives you the

details about waWha,

The Digital Chef.

Support My Special Occassion:

A link will be provided, which will lead you

to the waWha website for you to find the

best caterers satisfying your needs.

 FAQ Pg.8

FREQUENTLY ASKED QUESTIONS

HOW WILL I REGISTER IN THE APP?

Download the app from the app store/play store and enter your mobile number. While entering your name

avoid using Special characters and enter only your first name.

SHOULD I MAINTAIN MINIMUM BALANCE?

No, you don't have to maintain any minimum balance in your wallet. Any desirable amount can be added to

the wallet.

CAN I POST FEEDBACK?

Yes, there is a feedback option for the parents to post their suggestions and queries regarding the order.

HOW WILL I GET KNOW HOW MUCH MONEY HAS BEEN DEDUCTED ?
You can check how much money has been deducted from your wallet. Go to the homepage, click on Menu

and select My Orders, where you can check all the orders made by your child and the current balance of
your wallet.

HOW TO SET LIMIT FOR MONEY TO BE SPENT IN A PARTICULAR DAY?

Parents can set the maximum spending limit for their children.

IS THERE ANY SPENDING LIMIT FOR A PARTICULAR DAY?

The school management has permitted a Rs.200 spend for each day.

CAN I CHANGE THE SPEND LIMIT?

Yes, you can change the limit.

HOW CAN I CHANGE THE SPEND LIMIT?

To change the limit go to Homepage -> click the menu -> go to My Account -> Edit Profile -> you will have

the maximum spend limit option at the end of the page. Set the limit and click Update. This option
requires you to change the spend limit on the subsequent day back to the original spend limit of Rs.200.

WHAT IS TOMORROW'S MENU?

Parents can view the menu in the homepage.
WHERE CAN I DOWNLOAD THE APP? App logo:

Android users can download the app in Play Store using the link:

https://play.google.com/store/apps/details?id=com.wawha.wawha
Iphone users can download the app in the App store using the link :

https://apps.apple.com/in/app/wawha/id1481064729
CAN I ADD MORE PROFILES IN THE SAME ACCOUNT?
Yes, you can add more profiles in one account.

HOW WILL I ADD MORE PROFILES IN THE SAME ACCOUNT?

Go to Homepage -> click Menu -> click My Account ->click Add Profile. Now you have to enter the

details of your another profile and click Save.

SHOULD I LOGIN EVERY TIME WHILE OPENING THE APP?

No, the user is not required to log in every-time they open the app. If you logout of the account, you

have to login again.

IS THIS FEATURE SAFE FOR PAYMENTS?

Yes, we use Airpay as our payment gateway which is an authorised payment gateway that guarantees

safety and security for your payments.

WHAT IF MY CHILD LOSES THE ID CARD?

In case your child loses the ID, a replacement will be provided by the school management at an

additional cost.

HOW WILL MY CHILD ORDER FOOD IF HE/SHE LOSES THE ID CARD?

The child has to report to the class teacher for which the class teacher will issue a letter with the

parent's registered phone number. This enables the caterer to use the wallet on approval for the said

amount.

CAN MY CHILD EXCEED THE SPEND LIMIT AFTER GETTING THE LETTER?
The child can use the letter for only the permissible limit of Rs.200, unless otherwise the limit has been

changed by the parent.

IN CASE MY CHILD IS HAVING A BIRTHDAY CAN I INCREASE HIS/HER MAXIMUM SPENDING?

Yes, You can increase the spending limit of your child above the standard limit set by the management.

IN CASE MY CHILD IS HAVING A BIRTHDAY HOW WILL I INCREASE HIS/HER MAXIMUM SPENDING?
Go to My Account -> Edit profile -> Maximum spending limit and increase the spending limit of your child.

IF THE SPEND LIMIT IS RS.200 AND MY CHILD WANTS TO EAT MORE FROM THE CANTEEN, CAN THEY BUY?
No, Your child cannot order food if they have reached the maximum spend limit set by the school

management.

WILL THIS APP BE USEFUL TO VIEW WHAT MY CHILD ATE?

Yes, you can see what your child has ordered for the day.

HOW CAN I VIEW WHAT MY CHILD ATE?

Go to Menu -> My Orders. Here you can see the items ordered by your child on that day

WHAT TO DO IF APP DOES NOT INSTALL?

No worries! You can contact the canteen staff about any queries related to the app. Or just write to

ambience.gourmet3@gmail.com for any queries. Else you can contact the customer Support on
9344643085.

CAN I WITHDRAW THE AMOUNT FROM THE WALLET?

Yes, you can withdraw amount from your wallet. In the Homepage go to Menu -> My account ->

Wallet -> Withdraw Amount. The money will be refunded to your account in 5 to 7 business days.
WHAT IF THE CANTEEN STAFF HAS BILLED AN EXTRA FOOD ITEM BY MISTAKE?
For such issues you can contact the canteen management. Or you can write to them at

ambience.gourmet3@gmail.com.

DOES THE SAME WALLET APPLY FOR ALL MY CHILDREN?

Yes, you can use the same wallet for all your children.

IS THERE AN OPTION TO GIVE FEEDBACK ABOUT A PARTICULAR ORDER?

Yes, you can give feedbacks about your order. Go to Menu -> My orders -> Write A Review. Here you

can rate your food item and share any remarks about the same.

WHAT SHOULD I DO IF I HAVE ANY DOUBTS ABOUT A PARTICULAR OPTION IN THE MENU?
In case of any doubts regarding an option, You are provided with an info page. Click the (i) symbol

on top of the page to get the details about the options.

HOW DO I ADD AMOUNT OR RECHARGE THE WALLET?

To recharge your wallet go to Homepage and click Menu -> click My account -> click wallet and enter

the amount -> click proceed. After which your are provided with different payment gateways, select a

gateway and complete the transaction.

CAN I CHECK MY PREVIOUS RECHARGE DETAILS?

Yes, you can check your recharge history. Go to Menu -> My Account - > Wallet -> View Recharge

Detail. Here you can check the recharge amount, date recharged, previous and current wallet

balance.

FOR ANY QUERIES REGARDING THE APP INSTALLATION WHO DO I CONTACT?

If you have any doubts regarding the app, You can contact the number:9344643085 . Parents are
requested to call from 10 am to 7pm on Monday to Friday and 10 am to 4 pm on Saturdays.

WILL THE FULL RECHARGE AMOUNT REFLECT IN THE WALLET?

No. There will be a payment portal charge deduction of up to 2%+GST (18%) for all recharges
done by you, using Indian Mastercard/Visa credit/debit cards, net banking, wallets, and UPI.

There will be a deduction of 3%+GST(18%) for all recharges done with American Express cards or
international (non-Indian) credit/debit cards.

HOW DO I UPLOAD THE PROFILE PICTURE?

Take a picture of your child and save it to your gallery. To set the profile picture go to Homepage and

click Menu -> click My Account -> click Edit Profile and select the camera symbol. Here select a

picture of your child from your gallery instead of taking a live picture.