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  • Day 2

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    Christos Damaskos
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    A hotel is experiencing several issues on day 2 including a late check-out request that cannot be accommodated due to no availability, a currency exchange error, a spa overcharging due to a system error, an elevator malfunction causing delays, room keys being deactivated too early, an unexpected tour group arrival without a reservation, the parking lot reaching capacity, a noise complaint from a neighboring room party, a plumbing issue requiring maintenance, and a lost child in the lobby.

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    Day 2 Hotel events

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    A hotel is experiencing several issues on day 2 including a late check-out request that cannot be accommodated due to no availability, a currency exchange error, a spa overcharging due to a system error, an elevator malfunction causing delays, room keys being deactivated too early, an unexpected tour group arrival without a reservation, the parking lot reaching capacity, a noise complaint from a neighboring room party, a plumbing issue requiring maintenance, and a lost child in the lobby.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    Day 2

    Uploaded by

    Christos Damaskos
    A hotel is experiencing several issues on day 2 including a late check-out request that cannot be accommodated due to no availability, a currency exchange error, a spa overcharging due to a system error, an elevator malfunction causing delays, room keys being deactivated too early, an unexpected tour group arrival without a reservation, the parking lot reaching capacity, a noise complaint from a neighboring room party, a plumbing issue requiring maintenance, and a lost child in the lobby.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Day 2

    11. Late Check-out Request: A guest requests a late check-out, but the room is booked for an
    arriving guest.

    12. Currency Exchange Error: A guest is given an incorrect amount of change in a currency exchange
    transaction.

    13. Spa Overcharging: A guest is overcharged for spa services due to a system error.

    14. Elevator Malfunction: One of the elevators stops working, causing delays and crowding.

    15. Room Key Deactivation: Several guests report their room keys were deactivated prematurely.

    16. Unexpected Group Arrival: A tour group arrives without a reservation, claiming they booked
    through a third-party website.

    17. Parking Lot Full: The parking lot reaches capacity, and guests are directed to an off-site lot.

    18. Noise Complaint: Guests in room 307 complain about noise from a neighboring room hosting an
    after-party.

    19. Plumbing Issue: A plumbing issue in room 201 requires urgent maintenance.

    20. Lost Child: A child is separated from their parents in the lobby area.

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