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  • Day 3

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    Christos Damaskos
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    The document describes 10 common hotel issues that could occur on day 3 including a billing discrepancy with a guest, a credit card being declined at checkout, housekeeping falling behind schedule due to staff shortage, a guest's luggage being sent to the wrong room, a dinner reservation being lost at the hotel's restaurant, audio-visual equipment failing during a conference presentation, an unannounced celebrity guest requiring accommodation, a guest requesting a room change due to allergies when the hotel is nearly full, a taxi shortage causing delays for departing guests, and a conference feedback session revealing mixed reviews about how the hotel handled events.

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    Day 3 Hotel events

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    The document describes 10 common hotel issues that could occur on day 3 including a billing discrepancy with a guest, a credit card being declined at checkout, housekeeping falling behind schedule due to staff shortage, a guest's luggage being sent to the wrong room, a dinner reservation being lost at the hotel's restaurant, audio-visual equipment failing during a conference presentation, an unannounced celebrity guest requiring accommodation, a guest requesting a room change due to allergies when the hotel is nearly full, a taxi shortage causing delays for departing guests, and a conference feedback session revealing mixed reviews about how the hotel handled events.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    4 views1 page

    Day 3

    Uploaded by

    Christos Damaskos
    The document describes 10 common hotel issues that could occur on day 3 including a billing discrepancy with a guest, a credit card being declined at checkout, housekeeping falling behind schedule due to staff shortage, a guest's luggage being sent to the wrong room, a dinner reservation being lost at the hotel's restaurant, audio-visual equipment failing during a conference presentation, an unannounced celebrity guest requiring accommodation, a guest requesting a room change due to allergies when the hotel is nearly full, a taxi shortage causing delays for departing guests, and a conference feedback session revealing mixed reviews about how the hotel handled events.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Day 3

    21. Billing Discrepancy: A guest disputes charges on their bill, claiming they didn’t use certain
    services.

    22. Credit Card Declined: A guest’s credit card is declined at checkout.

    23. Housekeeping Shortage: Several rooms remain uncleaned by check-in time due to staff
    shortage.

    24. Luggage Misplacement: A guest’s luggage is mistakenly sent to the wrong room.

    25. Restaurant Reservation Lost: A couple’s dinner reservation at the hotel’s restaurant is lost.

    26. Conference Equipment Failure: Audio-visual equipment fails during a conference presentation.

    27. VIP Guest Arrival: A celebrity arrives unannounced, requiring immediate accommodation and
    privacy measures.

    28. Room Allergy Request: A guest requests a room change due to allergies, but the hotel is near
    full capacity.

    29. Taxi Shortage: There’s a shortage of taxis during peak check-out time, causing delays for guests.

    30. Feedback Session: The conference ends with a feedback session, revealing mixed reviews about
    the hotel’s handling of events.

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