This document provides a summary of the chapters and content included in the textbook "Communicating at Work" by Ronald Adler, Jeanne Marquardt Elmhorst. The textbook covers topics such as diversity in the workplace, listening skills, verbal and nonverbal communication, working in teams, meetings, presentations, and various types of business presentations. Each chapter includes learning objectives, key terms, and activities. Appendices provide additional materials on interviewing, business writing, problem-solving communication, sample presentations, and crisis communication.
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Test Bank for Communicating at Work 12th Edition Ronald Adler Jeanne Marquardt Elmhorst
This document provides a summary of the chapters and content included in the textbook "Communicating at Work" by Ronald Adler, Jeanne Marquardt Elmhorst. The textbook covers topics such as diversity in the workplace, listening skills, verbal and nonverbal communication, working in teams, meetings, presentations, and various types of business presentations. Each chapter includes learning objectives, key terms, and activities. Appendices provide additional materials on interviewing, business writing, problem-solving communication, sample presentations, and crisis communication.
This document provides a summary of the chapters and content included in the textbook "Communicating at Work" by Ronald Adler, Jeanne Marquardt Elmhorst. The textbook covers topics such as diversity in the workplace, listening skills, verbal and nonverbal communication, working in teams, meetings, presentations, and various types of business presentations. Each chapter includes learning objectives, key terms, and activities. Appendices provide additional materials on interviewing, business writing, problem-solving communication, sample presentations, and crisis communication.
Marquardt Elmhorst Visit to download the full and correct content document: https://testbankmall.com/dow nload/test-bank-for-communicating-at-work-12th-edition-ronald-adler-jeanne-marquar dt-elmhorst/ Race and Ethnicity Social Class Generational Differences Regional Differences Disabilities Sex and Gender Military Veterans Cultural Differences in International Business Customs and Behavior Fundamental Dimensions of Cultural Diversity Diversity and Ethical Issues Communicating across Diversity Become Culturally Literate Develop Constructive Attitudes Adapt Your Behavior Master the Chapter Review Points Key Terms Activities References Part Two: Personal Skills Strategic Case: Omnicom Marketing 3: Listening Listening at Work The Importance of Listening Assumptions about Listening Barriers to Effective Listening Environmental Barriers Physiological Barriers Psychological Barrier Listening Styles Relational Listening Analytical Listening Task-Oriented Listening Critical Listening Listening More Effectively Listening to Understand Listening to Evaluate Master the Chapter Review Points Key Terms Activities References 4: Verbal and Nonverbal Messages Verbal Messages Clarity and Ambiguity Inflammatory Language Language and Identity Management Feminine and Masculine Language Use Nonverbal Communication Characteristics of Nonverbal Communication Types of Nonverbal Communication Improving Nonverbal Effectiveness Master the Chapter Review Points Key Terms Activities References 5: Interpersonal Strategies and Skills Interpersonal Skills and Success Building Positive Relationships Affirming Dignity Enhancing Organizational Climate Sharing Feedback Giving Praise Raising Difficult Issues Offering and Responding to Criticism Dealing with Difficult People and Situations Incivility Workplace Bullying Sexual Harassment Problematic Communication Managing Conflict Causes of Conflict Approaches to Conflict Handling Conflicts Constructively Master the Chapter Review Points Key Terms Activities References 6: Principles of Interviewing Types of Interviews The Information-Gathering Interview The Career Research Interview The Employment Interview The Performance Appraisal Interview Interviewing Strategies Planning the Interview Conducting the Interview The Ethics of Interviewing Obligations of the Interviewer Obligations of the Respondent Master the Chapter Review Points Key Terms Activities References Part Three: Working in Groups Strategic Case: Museum of Springfield 7: Leading and Working in Teams The Nature of Teams Characteristics of Work Groups What Makes a Group a Team? Virtual Teams Leadership and Influence in Teams Perspectives on Leadership Leader–Member Exchange Becoming a Leader Power and Influence of Members Effective Communication in Teams Fill Functional Roles Recognize Both Team and Personal Goals Promote Desirable Norms Promote an Optimal Level of Cohesiveness Avoid Excessive Conformity Master the Chapter Review Points Key Terms Activities References 8: Effective Meetings Types of Meetings Information-Sharing Meetings Problem-Solving and Decision-Making Meetings Ritual Activities Virtual Meetings Conference Calls Web Conferences Video Conferences Collaborative Technologies Planning a Meeting When to Hold a Meeting Setting an Agenda Pre-Meeting Work Conducting the Meeting Setting the Tone Conducting Business Concluding the Meeting Following Up the Meeting Master the Chapter Review Points Key Terms Activities References 9: Developing and Organizing the Presentation Analyzing the Situation Analyzing the Audience Analyzing Yourself as the Speaker Analyzing the Occasion Setting Your Goal and Developing the Thesis General and Specific Goals Developing the Thesis Organizing the Body Brainstorming Ideas Basic Organizational Plan Identify Main Points and Subpoints Choose the Best Organizational Pattern Rules for Main Points Planning the Introduction and Conclusion Functions of the Introduction Types of Opening Statements Functions of the Conclusion Types of Closing Statements Adding Transitions Functions of Transitions Characteristics of Effective Transitions Master the Chapter Review Points Key Terms Activities References 10: Verbal and Visual Support in Presentations Functions of Supporting Material 000 Clarity 000 Interest 000 Proof 000 Verbal Support 000 Definitions 000 Examples 000 Stories 000 Statistics 000 Comparisons 000 Quotations 000 Citing Your Sources 000 Visual Aids 000 Types of Visual Aids 000 Media for Presenting Visual Aids 000 Presentation Software 000 Guidelines for Using Visual Aids 000 Master the Chapter 000 Review Points 000 Key Terms 000 Activities 000 References 00 11: Delivering the Presentation Types of Delivery Manuscript Presentations Memorized Presentations Extemporaneous Presentations Impromptu Presentations Guidelines for Delivery Visual Elements Verbal Elements Vocal Elements Question-and-Answer Sessions When to Answer Questions How to Manage Questions Speaking with Confidence Accept a Moderate Amount of Nervousness Speak More Often Rehearse Your Presentation Focus on Your Topic and the Audience Think Rationally about Your Presentation Master the Chapter Review Points Key Terms Activities References 12: Types of Business Presentations Informative Presentations Briefings Reports Training Webinars Press Conferences Persuasive Presentations Types of Persuasive Presentations Strategies for Ethical Persuasion Group Presentations Approaches to Organizing a Group Presentation Introductions, Conclusions, and Transitions in Group Presentations Delivering a Group Presentation Special-Occasion Speaking Welcoming a Guest or Group Introducing Another Speaker Honoring a Person or an Institution Giving a Toast Presenting an Award Accepting an Award Master the Chapter Review Points Key Terms Activities References Appendix I: Interviewing Materials Appendix II: Business Writing Appendix III: Problem-Solving Communication Appendix IV: Sample Presentations Appendix V: Crisis Communication Glossary Index