Abubakrsiddik Abdurakhimov

Customer Service Representative

vistulaabubakrsiddik@gmail.com

+48 732 981 750

Jaktorowska 4

Positive_oo1

Positive_oo1

December 5th, 2004

PROFILE

Dedicated Customer Service Representative dedicated to providing quality care for ultimate
customer
satisfaction. Proven ability to establish and maintain excellent communication and relationships
with
clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Excellent time management skills combined with a superior knowledge of the customer service
industry. Bilingual, hardworking, and ready to join my next team.

PROFESSIONAL EXPERIENCE

February 2020 – Telekontakt, Customer Service Support Representative

December 2020 Tested new software and hardware prior to deployment.
•

Tashkent, Uzbekistan Broke down and evaluated user problems, using test scripts, personal
•

expertise, and probing questions.

Configured and tested new software and hardware
•

Maintained servers and systems to keep networks fully operational

•

during peak periods.

Greeted customers in a friendly and helpful manner.
•

Answered all questions regarding products and promotions.

•

January 2021 – Beeline Mobile Service, Customer Service Representative

September 2022 Answered constant flow of customer calls with minimal wait times
•

Tashkent, Uzbekistan Responded to customer requests for products, services, and company
•

information.
Maintained customer satisfaction with forward-thinking strategies
•

focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.
•

Worked to address all customer concerns in a timely and effective

•

manner.
April 2023 – present CCIG, Senior Customer Service Representative
Warsaw, Poland Provided top-notch customer service by efficiently handling a high
•

volume of phone calls and emails from customers.

Successfully managed simultaneous tasks, balancing email responses
•

and phone calls to ensure prompt resolution of customer issues.

Demonstrated comprehensive knowledge of airline industry
•

regulations, allowing for accurate and informative responses to

customer queries.
Maintained meticulous records of customer interactions, ensuring
•

accurate documentation of issues, resolutions, and feedback.

EDUCATION

October 2022 – Vistula University, Bachelor's degree

present Gained proficiency in a wide range of programming languages, tools, and
Warsaw, Poland technologies, including but not limited to React, Javascript, C#, and SQL.
Acquired skills in database management, software testing, and version
control systems, enhancing readiness for real-world software
development roles.

September 2011 – 31 Secondary School

May 2021
Namangan, Uzbekistan

LANGUAGES

English (IELTS 6.0, Duolingo 105) Turkish Russian Arabic

INTERESTS

Watching Politics Communication different nations Playing Footbal

Reading Historical Books Swimming