Issues and Solutions

S. No. Issues Solutions

1. Not able to upload Form CHG-9 Please convert to PDF using Microsoft print to PDF
since many days. facility. Save on your desktop with a simple name,
check the file size to be below 2 MB and upload. The
issue will be resolved.

2. Charge certificates are not You may navigate to My Application and download
generated. the Charge Certificate against the SRN generated. If
you face any issue, please create a Ticket providing
details of the Charge form and share with us.

3. DSC are not getting associated with Please check if the said DSCs have been correctly
the portal, most of AOC-4 pending registered on V2 portal. If you still face any issue,
due to this and attract late fees. please share your concern with details of Ticket
number created on MCA portal with complete
details.

4. Unable make payments. Id has You may upgrade the profile of your account to that
been degraded. of Business User. If you face any issue, you may
create a Ticket on the portal with account details and
share with us.

5. Need to file form 15 for LLP in new You may enable pop-up settings and edit the SRN to
V3 portal. The form is filled saved download the form. The issue will be resolved.
and submitted also. SRN is also
generated but the form is not
available for download. I cannot
affix digital signature and could not
upload the form.

6. I am not able to login my with my Please reset your V3 password if you have created an
V3 Login credentials. account on V3.

7. I incorporated a new LLP on You may also search for LLP Master Data using the
16/11/2022, but I am unable to LLPIN details.
open a bank account because the
authorised person at the bank not
able to fetch the LLP Master Data
by Name.

8. I have applied for reservation of Proposed name includes word KK, which has TM
name for LLPs and got and undesirable. Furnish NOC, as applicable, to be
resubmission for both the SRNs. provided along with self-attested copy of PAN
But no reason for resubmission has (bearing signature) of the TM

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 been given. Pls help me to get holder/applicant/authorised signatory, along with BR
reason so that I will correct it. (if, body corporate).

The Proposed name nearly/exactly/phonetically

resembles the existing/Reserved company/LLP.
Hence, it is not considered as per the provisions of
Section 15(2)(b) of LLP Act, 2008.

9. What to do in this case not able to You can proceed with this alert. This will not stop
file a single LLP-8. The message you from proceeding further.
appears is as under:

There is validation error.

10. Not able to link NEFT payment to Please login to your account, navigate to NEFT
IEPF-1 challan, Payment Service, mention UTR and SRN number to
link the payment.

11. My account is getting The issue occurs due to multiple login sessions
automatically logged out while created. Please clear cookies, Cache and History in
attaching any document in spice the browsers. You should be able to login after
form and not letting me login since waiting for 15 minutes.
last 45 minutes What to do.

12. We had filled director KYC and it The Zero Fee payment process was not completed for
got pending for processing from both the SRNs and therefore, the SRNs are cancelled
MCA and now it show cancelled and DINs are Deactivated.
then what is fault of directors if
MCA take too much time to
process? kindly see this matter and
remove additional charges

13. Unable to view company data. Please check the SRN if the same is not expired. Else,
it may be an intermittent connectivity issue.

14. Firstly, we are unable to upload Please enable pop-up settings in your browser, edit
form 24, Now this Error "The the SRN to download the form and attach DSCs. The
required DSCs are not affixed." issue will be resolved.

15. Trying to upload just one form You may retry by attaching DSC again on the form
since 3 hrs, it throws unimaginable and upload. The issue should be resolved.
errors.

16. Trying to submit LLP 24 form but We have observed multiple Form 24 draft forms
getting the error which is attached created for the referenced LLPIN. The forms will
below. expire in 15 days from last modification date.

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17. Error while trying to file CG-1 for You may refer to the link in the Help Kit to get the
Condonation of delay for MGT-14. latest version of the form and the issue will be
The form version that you are using resolved.
is not latest. Please download fresh.
Tried with different systems in
different dates but error is there.

18. Login Issue Please enter your user ID on V3 portal, Chose Forgot
User ID and you may chose to proceed forward using
PAN and Hint Answer. You will receive OTP and
will be able to access V3 portal. We could not
observe any issue with this.

19. We have to file MGT-7, but system Please check if AOC- 4 for FY 2021-22 has been
says MGT-7A? filed with increased turnover. You will be able to file
MGT- 7 form accordingly.

20. Trying to upload spice+ for Please check the Active status for the referenced
incorporation but facing an error PAN.
from past 2 days. The PAN details
are validated in the part B of the
form. Today is the last date to
upload the form and MCA is not
responding. Hope we get an
immediate solution to this.

21. I'm trying to submit spice part B for Please save the file on your D drive without special
co. Inc but not able to do pre- characters in the file names attached. Please save
scrutiny. after Pre-scrutiny and wait for a while before closing
the document. The issue will be resolved.

22. Trying to make payment of DIR-3 All payment attempts have failed. Please try with
KYC payment since last 30 days. alternate payment mode. There are no issues with
payments for Directors KYC.

23. Form LLP-3 filed in version 3 You may reset the password of your account and the
which was sent for resubmission issue will be resolved.
but due to version 3 issues it always
took me to the home page.

24. Unable to file MGT-7 company is As per FY 2020-21 records, this is a small company.
not small company. AOC4 for FY 2021-22 has not been filed and we do
not have records to indicate that it is a large company.
Please do so to file MGT-7 form.

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25. Message appears - “DSC registered Please update the new DSC on the portal, if you are
on MCA portal against 07000150 is using a different DSC, as evidenced in the alert.
different. Affix same DSC”

26. I am unable to raise any ticket, There is no issue with creating a complaint on the
getting error message. Please help, portal. Please ensure that Cache memory is cleared
having issue with Spice+ Part B on your computer and all mandatory information is
pre-scrutiny. submitted.

27. I am trying to incorporate New Please avoid Special Characters in File names. Please
LLP. Srn is generated, but i am not enable pop-up settings and edit the SRN to download
able to download the Fillip and the form. The issue will be resolved.
form 9. Please help.

28. We have been trying to file form You may download the correct version of form from
CG-1 for Condonation. At the time the link provided in the Help Kit.
of pre-scrutiny the prompt shows
error as ‘please download updated
version’. We have downloaded the
latest version from the MCA
website, which shows Please
advise.

29. How can we upgrade the MCA id There can be only one PAN/ Membership Number as
like we already had made id v2 Business User. There is another option to register as
portal. Now someone in staff also Professional Staff Member.
wants to login the v3 portal.
Now I want to upgrade from
registered user to business user.
It's showing you already have an
account with membership no and
PAN.

30. I am not able to login into V3 Filing Please reset your password and the issue will be
portal. Its accepting my login resolved.
credentials but its taking me back to
Front page only not able to file my
LLP forms.

31. RUN LLP Resubmission issue
As per the MOA/ objects mentioned in the web form,
Main Objects/ business activity of the company has
changed. Please amend MOA of the company.
Provide the altered MOA along with proof of filling
of altered MOA with ROC and KYC (Self Attested)
Signatory.

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32. Not able to submit LLP form 3. Please clear cookies, Cache and History in the
Kindly help. Tried from all browsers. Please start with a fresh form and the issue
browsers. will be resolved.

33. Following for activation of DINs
since many days. Was informed all
DINs will be activated soon as it
got deactivated due to glitch in
portal. Till date only 3 got
approved. Raised many tickets.
We did not find activity of Zero Fee payment process
completed for SRN AA0055682 and therefore, the
SRN is cancelled. Please file eKYC form for the
referenced DIN.

34. Still not able to login to V3 portal.
Error shows username and
password do not match! It's been
the same case since 3 months. Not
even with v2 registered email id!
We observe that the account has been locked again
on 24th Nov. Please reset your password using your
V2 User ID on V3 portal and the issue will be
resolved.

35. Unable to login due to the same The issue occurs due to multiple login sessions
issue. created. Please clear cookies, Cache and History in
the browsers. You should be able to login after
waiting for 15 minutes.

36. "View Public documents" of MCA- Please check the VPD schedule for availability and
21 website is not working. Only a then make the payment.
message is displayed saying the
"requests are disabled today".

37. Not able to upload the Form CHG- Please convert to PDF using Convert using Microsoft
9 please provide an earlier solution Print to PDF facility. Save on your Desktop with a
for the said ticket. simple name, check the file size to be below 2 MB
and Upload. The issue will be resolved.

38. I have filed DIR-3 KYC web and it If you are facing any issue, please share with us the
got cancelled and now MCA SRN details. Please check if Zero Fee payment
demands ₹6000/- penalty. process was completed while filing.

39. While uploading form CHG-1 in v3 Please double click on the DSC affixed in the
portal DSC verification error downloaded form and check if the DSC is associated
showing. correctly and appearing valid. If not, the DSC needs
to be correctly associated.

40. DIR3 KYC filing issue Please check the Country and the Mobile Number
provided in the form. We observed a mismatch.

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41. Tried filing DIR-3 KYC e-form it We have observed that the Zero Fee Payment process
showed message as "DIR 3KYC was not completed for the SRN and therefore this has
already filed against SRN __" on been cancelled.
14/10/2022 and now the DIN status
is "De-activated due to non filing".
The Status of the SRN is showing
as "Cancelled".

42. Request to cancel SRN as the form The form against the SRN is currently in Pending for
contains wrong information. DSC Upload and Payment status. You may edit the
form to enter corrections and there is no need to
cancel this.

43. In e-form 8, Net Turnover cell
under Statement of I & E is auto
calculated properly, however error
message comes as "Please enter a
valid amount" and not allowing to
proceed further.
The Net Turnover Details is value of Gross
Turnover, Less: Excise duty or Service tax = Total
Income. Please check the values to enter correct
details.
In this case, we can suggest to edit the document and
fill up Main and Ancilliary objects without copy -
pasting. If the issue still persists, please let us know.

44. I have filed form FILLIP and form You may download the FILLIP form and Form 9 will
9 for LLP incorporation. Only one be included in the form.
SRN is generated for the same.
System has approved FILLIP but
raised issue on Form 9. Now I am
not able to see where I can see form
9 for resubmission purpose.

45. Still not able to log in MCA portal. The issue occurs due to multiple login sessions
user id already logged in from other created. Please clear cookies, Cache and History in
machine/browser. Please signout the browsers. You should be able to login after
from other session/browser. waiting for 15 minutes of no activity.

46. I am unable to log in and file a Please refer to the FAQs and create an account. You
complaint on the portal MCA past do not need to login to file a complaint.
24 hrs

47. While submitting Form 4 error is You have created multiple drafts of the forms. We
shown as there is a pending Form- have observed 4 forms in Draft/ Pending for DSC
4. As the earlier process of form-4 and Payment status.
was canceled, still getting an error.
Unable to submit form-4. Also tried
various browsers for this task.

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48. I am unable to download Form 3 Please enable pop-up settings in your browser and
and 4, a blank window is shown edit the form. Please ensure that all fields are filled
after clicking on download. up without using special characters. Your issue will
be resolved.

49. I am facing Spice subscribers We have observed that you have not entered into the
popup window hanging issue, not mandatory field "Whether Resident in India".
able to fill further details. (History,
cookies cleared, tried in multiple
browsers same struck after 2-3
subscribers details)

50. I have applied for RUN LLP form, The Name of the proposed LLP includes word
but the application was required to 'HOLDINGS', which indicates financial activity and
resubmit. while checking remarks the same is not allowed in case of LLP. Kindly
there were no reasons found for the Remove the same.
resubmission or rejection. Kindly
help me with this. What is the
reason for the resubmission.

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