ARTS AND SCIENCES
dahil sa ang mga ito ay gumuguhit ng
malaking epekto sa buhay at karakter
ng bawat indibidwal.
THE WORK LIFE OF CALL CENTER
AGENTS IN ALABANG,
MUNTINLUPA CITY AND ITS IMPACT
ON THEIR WORKPLACE WELLNESS
Researchers: Kristine Ruth V. Florida
and Danica Neil T. Tan
Adviser: Dr. Nimfa Gamban
This study described the work
life of call center agents in Alabang,
Muntinlupa City and determined its
impact on their workplace wellness.
Specifically, it sought to find out the
themes that describe the quality of work
life of call center agents, the factors
that contribute to their perceived work
life, the current state of wellness as
described by the validated Wellness
Assessment Test (WAT), and the
impact of work life on their emotional,
social, intellectual, spiritual,
occupational, and physical workplace
dimensions.
Qualitative research method
utilizing one-on-one interviews and
focused group discussions to eight (8)
call center agents was adopted. Data
were interpreted using thematic
analysis and a validated Wellness
Assessment Test (WAT) was also used
to support the findings from the
interviews and FGDs.
It was found out that call center
agents’ quality of work life cannot be
defined into one distinct idea but rather
can be described into different
categories. It is a broad concept that
encompasses many factors that are
interdependent with each other. Also,
8 RESEARCH REPORT 2009-2010
results pointed out that call center
agents’ work life has an impact to all six
dimensions of workplace wellness.
Emotional, social, and spiritual wellness
have positive impacts on the
respondents’ work life while intellectual,
occupational, and physical wellness
have both positive and negative
impacts on them.
PARENTS’ ATTITUDE TOWARD
THEIR HOMOSEXUAL CHILDREN IN
COLEGIO DE SAN JUAN DE LETRAN
CALAMBA
Researchers: Evalyn G. Delos Santos,
Cherish Larraine A. Llarena, and Leah
Margareth S. Opiz
Adviser: Ms. Marianne Gonzales
This qualitative research study
investigated the attitude of parents
toward their homosexual children. This
study was designed both for parents
and their homosexual child. There were
only five set of participants who were
chosen through purposive convenience
sampling. The respondents, both
parents and their homosexual child,
were interviewed in their own houses.
This was done to provide a more
convenient and comfortable
atmosphere to them. Their answers,
then, were transcribed and analyzed.
Four themes surfaced from their
responses: (1) parents of the
homosexual children value individual
differences; (2) parents of the
homosexual children accept their
child’s sexual identity; (3) parents of the
homosexual children readily accept
their child’s homosexuality; and, (4)
parents’ experiences and observations
on their growing homosexual child.
From these four themes, the study was