Solution Manual for Operations and

Supply Chain Management for the 21st

Century 1st Edition by Boyer
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Boyer/Verma's breakthrough text meets today's student and instructor's
needs and redefines the marketplace. Their text is briefer than most,
taking all of the vital core concepts and building upon them with current
and fresh examples. The authors understand the importance of striking a
balance by creating a book that does an even better job at covering the
core concepts while also providing customers with a new product that
fully addresses and approaches this course area from today's teaching
and learning perspectives and actual business practices. The three
unifying themes throughout the book are Strategy, Global Supply Chain,
and Service Operations. Strategy will serve as an overarching
framework and will be used in each chapter to present students with an
alternative approach to specific challenges. The authors uses examples
from non-US companies and/or organizations in each chapter to
incorporate Service Operations in the book. They also show that even
some of the largest manufacturing companies today have extensive
service activities such as customer support and product development.
The Global Supply Chain theme will allow students to see how products
move through different companies and countries with Boyer/Verma's use
of real world examples throughout his text. In addition the robust Cnow
course allows instructors and students to go beyond the printed text to
get the most from this exciting operations management program.
Ken Boyer is a Dean's Distinguished Professor of operations
management at the Fisher College of Business, Ohio State University.
Dr. Boyer is co-Editor in Chief of the Journal of Operations
Management. Dr. Boyer previously was a professor of supply chain
management at the Broad College of Management, Michigan State
University from 2000 to 2008. Prior to that, he was an assistant/associate
professor at DePaul University from 1995 to 2000. He earned a B.S. in
mechanical engineering from Brown University, and a M.A. and Ph.D.
in Business Administration from Ohio State University. Dr. Boyer
worked as a project engineer with General Dynamics Electric Boat
Division in Groton, CT. Dr. Boyer's research interests focus on the
strategic management of operations, electronic commerce and the
effective use of advanced manufacturing technologies. He has published
articles in Management Science, Sloan Management Review, Decision
Sciences, Journal of Operations Management, and Business Horizons,
among others. His research received the 1997 Chan Hahn award, the
1996 Stan Hardy award and the 2004 Wick Skinner award. Dr. Boyer
received the 2007 John D. and Dortha J. Withrow Teacher-Scholar
Award at Michigan State University. He co-wrote the book Extending
the Supply Chain: How Cutting-Edge Companies Bridge the Critical
Last Mile into Customers' Homes, American Management Association,
2005. He is a member of the Academy of Management, Decision
Sciences Institute and the Production and Operations Management
Society. Rohit Verma is a Professor of Service Operations Management
& Executive Director at the Center for Hospitality Research in the
School of Hotel Administration at Cornell University. Prior to his current
appointment, he was the George Eccles Professor of Management,
David Eccles School of Business at the University of Utah. He has also
taught MBA and executive development classes at DePaul University,
Chicago; University of Sydney; Norwegian School of Logistics;
Helsinki School of Economics; and Indian School of Business. His
research interests include new product/service design, quality
management and process improvement, supplier selection strategies, and
operations/marketing interrelated issues. He has published over 50
articles in prestigious business journals such as California Management
Review, Cornell Hospitality Quarterly, Decision Sciences, Journal of
Operations Management, Journal of Product Innovation Management,
Journal of Service Research, MIT Sloan Management Review,
Production and Operations Management, and more. Verma has received
several teaching and research awards, including the Skinner Award for
Early Career Research Accomplishments from the Production and
Operations Management Society; Sprit of Inquiry Award, the highest
honor for scholarly activities within DePaul University; Teaching
Innovation Award, DePaul University; and Doctoral Faculty Teaching
Award, University of Utah. He serves as an Associate Editor of Journal
of Operations Management, and Decision Sciences; Senior Editor of
Production and Operations Management; and Editorial Board Member
of Journal of Service Research, Quality Management Journal,
Operations Management Research and Cornell Hospitality Quarterly.