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Assessment 2: Interview and Interdisciplinary Issue Identification

Student Name

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Capella University

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Course Name

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Prof Name
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Interview and Interdisciplinary Issue Identification
This paper extensively explores the application of interdisciplinary methods in the healthcare
industry, with a specific emphasis on the crucial significance of the Plan-Do-Study-Act (PDSA)
Model in driving organizational transformation. The approach involves identifying a collaborative
problem through conducting a comprehensive interview with a colleague and formulating a
resolution by leveraging change theory and leadership tactics. As the initial phase of a
three-part evaluation process, this paper will present the interview outcomes, develop a
well-structured plan for improvement, and propose an actionable pathway for implementing this

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interdisciplinary action plan to address and positively revolutionize the identified issue
effectively.

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Interview Summary

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I interviewed a senior nurse from the HCA healthcare organization, a local hospital serving a
diverse population. The nurse oversees patient care and collaborates with various healthcare
professionals. The interview revealed two recurring issues: communication gaps and high

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turnover. Communication gaps have led to confusion, longer discharge times, and potential
patient safety concerns. High turnover has increased workload and decreased efficiency due to
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constant staff training needs. The organization addressed these issues by improving internal
communication channels and implementing changes in HR policies and incentives. The
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interviewee acknowledged positive changes in communication but noted persistent high
turnover rates. Working across different fields was seen as generally positive but challenging
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due to diverse viewpoints and busy schedules, leading to potential misunderstandings.

Issue Identification from the Interview

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The identified problem from the interview is the communication gap, caused by differing
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professional perspectives and busy schedules, resulting in extended discharge times,

confusion, and potential risks to patient safety. To address this issue, an evidence-based
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interdisciplinary approach is recommended. This approach enables healthcare professionals to

collaborate effectively, engage in shared decision-making, and develop a deeper understanding
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of each other's roles, leading to improved communication and patient care outcomes (Kotter et
al., 2019).
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Change Theories to Propose Interdisciplinary Solution
Introducing interdisciplinary solutions to organizational challenges can stimulate meaningful
transformation. Lewin’s Change Management model and the PDSA model offer distinct
perspectives on navigating this process. Lewin's model involves the 'Unfreeze,' 'Change,' and
'Refreeze' stages, challenging prevailing conditions, implementing necessary changes, and
establishing them as the new standard (Burnes, 2020). The PDSA model, with its iterative
stages of planning, implementation, evaluation, and adjustment, facilitates continual refinement
and progress in enhancing quality across diverse domains, particularly in healthcare.

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Leadership Strategies for Interdisciplinary Solutions

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Effective leadership, particularly Transformational Leadership, is essential for resolving issues
like the communication gap in healthcare. Transformational leaders stimulate creativity, prioritize

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professional development, and foster an environment of open communication. By encouraging
interdisciplinary collaboration and effective communication, these leaders play a pivotal role in
bridging the gap among diverse team members, leading to improved healthcare team

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performance and patient outcomes (Janssens et al., 2021; Dixon-Woods, 2019).
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Collaboration Approaches for Interdisciplinary Teams
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Collaboration approaches are crucial for addressing the identified issue through an
interdisciplinary framework. Interprofessional approaches and team-based care strategies
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emphasize inclusive healthcare decision-making, clarifying roles, and encouraging shared

decision-making. Utilizing technological platforms, such as electronic health records and
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communication models like SBAR, can facilitate efficient communication and minimize
confusion. Interdisciplinary team meetings, workshops, and training sessions further support
effective communication skills and teamwork values among healthcare professionals (Waqas,
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2020).
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Conclusion
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In summary, integrating different disciplines in healthcare positively influences patient outcomes,

optimizes workflow, and enhances job satisfaction among healthcare providers. Collaborating
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across disciplines effectively addresses communication barriers, leading to a reduction in errors

and improved patient care outcomes. Embracing interdisciplinary collaboration is crucial in
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fostering a patient-centered care model and rectifying issues within the healthcare system.

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Ultimately, interdisciplinary collaboration is fundamental to establishing a seamless and secure
healthcare system.

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References

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Burnes, B. (2020). The origins of Lewin’s three-step model of change. The Journal of Applied
Behavioral Science, 56(1), 32-59. https://doi.org/10.1177/0021886319892685

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Dixon-Woods, M. (2019). How to improve healthcare improvement—an essay by Mary
Dixon-Woods. BMJ, 367. https://doi.org/10.1136/bmj.l5514
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Janssens, S., Simon, R., Beckmann, M., & Marshall, S. (2021). Shared leadership in healthcare
action teams: A systematic review. Journal of Patient Safety, 17(8), e1441-e1451.
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https://doi.org/10.1097/PTS.0000000000000503
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Kotter, J. P., Akhtar, V., & Gupta, G. (2021). Is your organization surviving change or thriving in
it? Harvard Business Review, 13.
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https://hbr.org/2021/08/is-your-organization-surviving-change-or-thriving-in-it

Waqas, A., Teoh, S. H., Lapão, L. V., Messina, L. A., & Correia, J. C. (2020). Harnessing
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telemedicine for the provision of health care: Bibliometric and scientometric analysis. Journal of
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medical Internet research, 22(10), e18835. https://doi.org/10.2196/18835

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