Arshad Saleem Dewan Brothers Incorporation

Supply Chain Manager 428, Green Avenue,

Blue City, Islamabad
Pakistan, 44000
Mark and Spencer
Phone: 01224 644281
Waterside House, 35 E-mail:
19 October 2023
North Wharf Road
Dear Dewan
London, Brothers Incorporation,
W2 1NW
retailcustomer.services@marks-and-spencer.com

We hope this letter finds you well. We would like to address the recent delay in the shipment of
23,450 pants that were originally scheduled for delivery on 18 October, 2023.

The delay in the delivery of the pants was primarily caused by unforeseen transportation issues.
Specifically, one of our key shipping carriers experienced a critical vehicle breakdown during
the transportation of your order, which led to an unavoidable delay in reaching the intended
destination.

We apologize for any inconvenience this delay may have caused. We understand the
importance of timely deliveries in your operations and sincerely regret any disruption this may
have caused to your business.

We have taken immediate steps to resolve these issues and ensure they do not reoccur. We are
pleased to inform you that the revised expected delivery date for the 23,450 pants is now set for
October 21, 2023. We are working diligently to ensure that this revised timeline is met.

Please be assured that this delay is an exception and does not reflect our standard level of
service. We greatly value our partnership with Dewan Brothers Incorporation and are
committed to providing you with the high-quality products and service you expect from Marks
and Spencer.

If you have any further questions or concerns, please do not hesitate to contact our customer
service team at [Customer Service Contact Information].

We appreciate your understanding and patience in this matter and look forward to continuing
our strong business relationship.

Thank you for your continued partnership.

Sincerely,

Saman Amjad
Logistics Manager
Marks and Spencer Team