ADEL ALSAHAWNEH

adel_sahawneh@hotmail.com +1 (519) 572-6565 Waterloo, Ontario. Canada

Profile Summary
Results-driven Business Administration professional, specializing in marketing and financial advising, with a 5+
year track record of exceeding sales and customer satisfaction goals. Proficient in strategy development and
bilingual in English and Arabic. Known for exceptional leadership and consistent top-tier performance.

Education

Harvard School of Business, Online Certification November, 2023 - 2024

Negotiation Mastery
Bachelor of Business Administration (BBA) - Conestoga College, Doon September, 2018 - 2023
International Business Management - Marketing, Operations and Human Resources

Skills
SWOT Analysis Case Analysis Interpersonal Skills Persuasion
Microsoft Office International Marketing Organization Public Speaking
Business Planning Communication Prioritization Sales

Work Experience

Royal Bank of Canada, Cambridge—Banking Advisor August 2023 - present

Expertly guided 400+ clients through personalized investment strategies, significantly increasing portfolio
performance by aligning with individual risk profiles and financial goals.
Assisted over 500+ clients with diverse financial needs, contributing to $50 million target end year goal in
sales, showcasing expertise in both personal and business finance.
Strategically executed trades leveraging in-depth market insights using RBC Advisor platform and KYC
insights, resulting in a 30% improvement in client retention and portfolio performance.
Maintained 100% compliance in handling confidential data, upholding strict legal and ethical standards,
and contributing to a 20% increase in sales targets through effective collaboration with specialists.

Royal Bank of Canada, Cambridge—Client Care Advisor January 2022 - August 2023
Exceeded initial target by 2000%, leading the generation of $20M+ in personal loans, investments, and
mortgages for RBC, vastly surpassing the initial goal of $1M.
Delivered exceptional customer service, maintaining a 95% positive feedback rating and contributing to a
25% increase in client retention.
Resolved issues promptly, achieving a 98% resolution rate on first contact, and consistently surpassed
monthly performance goals by 20%.

Conestoga College, Kitchener—Public Relations and Marketing August 2021 - January 2022
Successfully executed innovative marketing campaigns and produced engaging content, leading to a
40% increase in customer engagement and satisfaction
Effectively resolved customer issues and contributed to consistently achieving monthly performance goals.

Awards & Licenses

License: Canadian Investments Funds Course
Rising Star (Top performing full-time employee, 2023) Top Performer (Highest Sales in region, 2022)
Leadership Model (Highest customer satisfaction, 2022) One Team Award (Top collaborator at RBC, 2022)