RISK ASSESSMENT

INFORMATION

Tel.: +971 6 768 1888

Fax: +971 6 768 1886 / 768 1887
P.O. Box: 655, Umm Al Quwain, U.A.E.
Email: sales@dreamlanduae.com

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 OUR COMMITMENT TO YOU

At Dreamland Aqua Park we are committed to ensuring a safe environment for all persons where they can enjoy
the entertaining facilities of our park.

Dreamland Aqua Park will:

➢
Minimize hazards within the workplace to prevent accidents
➢
Set responsible standards of safety for all persons to follow at all times
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Develop safety awareness throughout the company

You’re Obligation

As a visitor and guest

➢
Follow all safety signage
➢
Obey all safety instructions given by Dreamland Aqua Park lifeguards and staff
➢
Do not engage in any aggressive, disruptive and/or unsociable behavior
➢
Not deliberately damage, disable or deface any equipment, signage or device

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Legal Requirements and Attraction Information

Dreamland Aqua Park is covered by Public Liability Insurance to the amount of One
Park Insurance Million AED.

Civil Defense The Park is enforced and inspected by the Civil Defense authorities.

Rides Maintenance/Operation All rides are maintained and operated in accordance with the World Water Park
association standards and assessed by our insurance group.

All food outlets operate in accordance with Umm Al Quwain Municipality and are
regularly inspected by them. No food/drink are allowed from outside to control
Food Safety and Hygiene
quality and minimize the health risk. There are food and drink outlets within the
Park serving a variety of food of your choice.

Staff identification All staff wears uniforms for easy identification.

The attraction has a dedicated security/customer service team all of whom are
Security/Customer Service trained and who are able to deal with minor security issues on site. The team is
also trained to deal with any emergency incidents that may arise.

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 RISK ASSESSMENT
Task /Topic Action Current Control Measures Responsibilities of Arriving Contact
group
Travelling to Travel sickness Have sick bags, water and Determine in advance any known Teacher in
Dreamland & First aid travel sickness students charge
Parking There is ample car / Bus parking
facilities available at Dreamland.
Sunburn Sunburn and/or heat stress due First aid facilities, water Apply sunscreen before entering
to over exposure to sun and heat and Sunscreen can be the park and throughout the day.
purchased Ensure each person has own First aid
hat/shirt/sunglasses.
Ensure all children wear
footwear. Enforce 'no running'
rule.
General Various factors influencing First aid facilities with first Ensure all relevant information is First aid
illness/ illness/nausea/allergic reaction aid staff received from parents and
allergies recorded in a register
Any person with open cuts/
Wounds are advised to cover
them before entering the
Water.
Customer
Changing Theft of personal items / taking of Customer service/CCTV Ensure all belongings are properly Service
facilities / locked in the Room provided. No
areas inappropriate photographs Cameras expensive items to be carried.
No Mobile/cameras allowed at pool

Emergencies Various emergency situations Staff will handle all major Ensure that during any Head
emergencies emergency or unusual activity - lifeguard/
group leaders keep the group Management
together. Leave your mobile
phone number with us so we can
contact you while you are in the
park if necessary.

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Task /Topic Action Current Control Measures
Injuries on possible injury from not All rides have safety
rides following rules signage and are supervised
by trained staff and rules
are enforced by lifeguard.
The park has zero injury from
the water slides/rides since
the opening year 1997.
Responsibilities of Arriving
group Contact
Group leaders to read all signage Lifeguard
and make themselves aware of
park rules. Take note of ride
restrictions regarding height and
medical conditions. Follow the
instructions given by lifeguards
or staff.

Access to non- Students going through staff
guest areas only doors and accessing
machinery or staff facilities
Doors and areas closed off
to public
Enforce all 'group' procedures Park staff or
are followed and children lifeguards
understand importance of
staying with group. Arrange
small groups or buddies or
Adult supervisor to accompany
students during their entire visit
to the park. Do not enter
unauthorized areas.

Entry to park possible lost child Reception and entry staff On approaching entry gates Reception/
students should form two lines Customer
and enter through the turnstiles service
one person at a time. Teacher/
adult supervisors should be
placed at the front, middle and
back of line as they enter the
park.

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 Task /Topic Action Current Control Measures
Lost child Child separated from group Staff procedures for
identifying and dealing
with missing children.
Certain attractions are
Sand Storms Ride closure closed during Storm and
Rain if any.
Various Various random injuries due to A dedicated and a well
injuries falling, splinters, cuts etc. Trained nurse is available
during the park operating
timing within house first aid
room.
Trained lifeguards available
Activity in water Using water slides/rides on all water rides/pool depth
Signage’s and safety
tips mentioned on all
games.
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PARK RULES
Responsibilities of Arriving Contact
group
Designate a place as a meeting Management,
point if group/ individual get Head
separated. Inform the child to lifeguard,
Contact surrounding staff or Customer
Meet reception to call the group Service,
leader through PA system. teacher or
Before you enter the park kindly supervisor
advise your students of the time
and place they need to meet
before departure. Call
prior to departure to avoid
student remaining behind.
Make sure students are aware Management
some rides may close in
Storm/rain.
No glass wear allowed in park. First aid
Do not run-in park.
All children must wear life vest
where required.
Not all water games require life vest Management
(Live vest are supplied by
Dreamland-subject to availability)
ADMISSION CODE:
➢
All Guests must have a valid ticket to enter.
➢
Children below the age of 12 must be accompanied by an adult. Multiple entries are not permitted to the park. Guests wishing to
re-enter must have a special gate pass when exiting.
➢
All bags are subject for inspection. Bringing food, drinks, glassware, picnic baskets, hazardous or dangerous items and pets
are not allowed inside the Park.
➢
Bicycles, scooters, and personal flotation devices are not allowed inside the Park.
➢
Ticket refund policy. All tickets are non-transferable and non-refundable, No substitutions or changes will be allowed. This includes
power outages and natural disasters.
➢
Prices, operating schedules, and attractions availability are subject to change without prior notice. Dreamland Aqua Park does
not issue rain checks or refunds due to inclement weather.
➢
The Management reserves the right to refuse admission for any guest and to control occupancy when required. Maximum
Park Occupancy is 12,000 visitors.

CONDUCT CODE:
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Dreamland Aqua Park practice ZERO(0) tolerance policy against any offense related but not limited to theft, blasphemy,
harassment of any kind and/or breaking park’s rules and regulations.
➢
Some language, gestures and suggestive art or breaking lines while queuing on rides, as well as, showing personal
affection in public, may also be considered inappropriate and in violation to UAE public conduct law.
➢
Any person found in insubordination or refuses to comply with Dreamland Admission Code, Dress Code, Code of Conduct
and safety code implied at the park including any other unsafe act or offensive behavior judged inappropriate by the
management or existing laws could be subject for detention, arrest or removal from Park premises.

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SAFETY CODE:
➢
Running, jumping, diving and horseplay are not allowed inside park premises.
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Proper Swimwear is mandatory to use water rides and attractions. Swimwear with exposed buckles, rivets, zippers or metal
ornamentation is not allowed on specified water rides and attractions please refer to safety guide posted at each ride.
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Always swim with a body never swim alone. Children under the age of 12 must be accompanied or supervised by an adult.
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Please shower before and after entering the pool.
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Food and drinks are prohibited inside the pools.
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Glassware and other hazardous items are prohibited inside the park.
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Always keep your slippers on while outside water. Caution! Pavement might be very hot!
➢
Apply adequate sunscreen at least 15 minutes before entering the pools.
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For your protection, please follow safety rules posted at each ride and listen to the lifeguard instructions before riding any
attraction.
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Our lifeguards are highly trained and qualified. They use one whistle blast to gain the attention of the guest. Please give prompt
respect to instructions given by guards and ride attendants.
➢
Many rides and attractions are dynamic and thrilling. Most of them require a minimum height of 48"or 1.2m. These rides are not
recommended if you have a history of medical problems such as brittle bones, heart decease or High blood pressure, recent
surgery, neck or back problems, or if you are pregnant, please refer to Safety Guide posted at each ride.

DRESS CODE:

➢ Dreamland Aqua Park is a family-oriented park. In view of preserving healthy family environment, modest dress and swimwear
is expected from all guests. Revealing or offensive clothes, provocative or thongs swimwear are not considered appropriate and
are not allowed.
➢ Traditional swimwear (nylon material) is required to participate in any of the water rides and attractions. Pants, cutoff shorts, denim
and /or cotton wear are not allowed.
➢ Swimwear with rivets, buckles, belts or metal ornaments are not allowed on certain rides.
➢ Displayed tattoos must be in good taste and not offensive to our family environment.

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