Amadeus Automatic SSR Handling

This course explains how to use advanced features to automate the handling of SSRs
(Special Service Requests).
On this course you will learn how to:
On this course
_ Create you will learn
the necessary ruleshow to:
to automatically respond This course covers the following topics:
_ Create
to each SSRthe necessary
request and rules to automatically
define respond
whether to submit it to _ Explaining the pre-requisites for Automatic SSR
to each SSR request and
an inventory quota check. define whether to submit it to Handling.
an inventory quota check.
_ Set quotas of authorised SSRs per cabin and per _ Examining the two Automatic SSR Handling levels:
_ Set quotas of authorised SSRs per cabin and per
flight. _ 1) Static Confirmation
flight. _ 2) Automated SSR Confirmation Standard Rule
_ Understanding how SSRs work with other Amadeus
products that are linked to Automatic SSR Handling.

Certification: Duration: Language: Level: Pre-requisite: Prework:

No 30 minutes English Awareness No Yes

Is this the course for you? Things you need for this course
This course is for: Prework:
Airlines _ A basic understanding of the Amadeus reservation system.

In particular, those working in:

Administrators, Business & Projects Managers, Help Desk &
Support Agents, Reservation Agents, Trainers

This course helps you use How the course is organised

_ Altéa Inventory and Code Share This course consists in 5 e-Learning videos:
_ How to manage Automatic SSR Handling
Related courses _ How to set up Automatic SSR Handling replies
_ Amadeus Altéa Inventory Certification (Virtual) [Blended _ How to set up automatic SSR handling replies with a quota
Virtual] restriction
_ How to set up automatic SSR handling replies belonging to
an SSR family
_ How to set up automatic SSR handling replies without a
quota restriction

The last few details...

_ For an overview of how to use Inventory systems, please
watch the Altea Inventory awareness e-Learning.
_ To schedule a customised session with an instructor, please
contact:
learning@amadeus.com
_ Last update: October 2022

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