2 Performance Assessment

2.1 Overall Service Monitoring

2.1.1 Tram operation statistics
Indicator Measure Target Remarks
Monthly,
RELIABILITY Performance Mainly due to tram drivers’ sick leaves.
99.3% >98.9%
(Completed loops / Planned loops) See # 1) in the section Tram operation
statistics (Details)
Preventive Maintenance Performance
86% 95% Monthly
(PM completed / PM planned)
Fleet Availability
89.25% >66.0% Monthly
(Trams available for service / total trams in the fleet)

2.1.2 KPI Reporting

Monthly Report on Transportation
Parameters and Performance / KPI’s: Passing
Measure Benchmark Weightage Remarks
Performance Indicators
Ridership (+1% / m-1 & / n-1) 15458 1 10 Monthly
Monthly,
Number of trams operated / Number of trams
96.77% >98.9% 15 see 14) in following
planned
section
Monthly. High demand for
LPG Consumption/Cylinder Monthly 69 <12 5 LPG for Air Con. See 21) in
following section
COMPLAINTS RATE 0 <2 5 Monthly
ACCIDENT FREQUENCY RATE Monthly, see 2) in
0 <2 5
following section
NOTIFIABLE INCIDENTS OCCURRENCES
0 <3 10 Monthly
(MOTC definition)
NUMBER AND EXTENT OF SERVICE Monthly, see 18) in
0 <3 10
INTERUPTION (VIP tours excluded) following section
Monthly look-ahead budget projection and
1 1 5 Monthly
forecast.
Compliance with local Authority operational
requirement including obtaining the annual
1 1 10 Annually
licensing and permits, annually & MOTC
monthly reports
Attend Periodic Meetings with Client Monthly. No SRP meeting
0 1 5
held in October.
Monthly Commercial and technical report on
operation and maintenance submitted
1 1 5 Monthly
monthly, and annual report before February
15th
Number of Default or delays on the
0 <2 5 Monthly
communication at the kiosks and on board
Variation observed on the tram system
0 <2 10 Monthly
(driving rules, Sops, protocols)
 2.1.3 Others KPI’s
Monthly report on Transportation Passing
parameters and performance/KPIs: Measure Benchmark Remarks
NUMBER OF KILOMETERS TRAVELLED BY
PASSENGER TRAMS 4512.71 1 Monthly
NUMBER OF DRUGS AND ALCOHOL Monthly, see 1) in following
TESTING 162 >6
section
NUMBER OF HEALTH/MEDICAL Annually, see 4) in following
ASSESSMENTS CONDUCTED 7 >12
section
LOST TIME INJURY FREQUENCY RATE 0 <3 Monthly
Monthly, see 10) in following
SMS AUDIT CONDUCTED 388 >100
section
NUMBER OF SERVICE REPLACEMENTS BY
BUS/TAXI 0 <3 Monthly

Tram operation statistics (Details):

nt−nf 2848−20
1) Trams Reliability Performance. SRt= ×100=¿ SRt= ×100=¿ 99.3%
nt 2848
Trams Reliability Performance
No. of Actual No. of
Schedules trips No. of incomplete
Date Remarks
in period of Schedule Trips in period
time (nt) s trips of time (nf)
1-Oct-2022 96 96 0
92 loops during passenger service, (-) 4 loops
2-Oct-2022 96 92 4 due to oil drops coming from tram # under
frame
92 loops during passenger service, (+) 4 loops
3-Oct-2022 96 96 0 during AAGS 2022 – Gala Dinner - Msheireb
Barahat Square VVIP Tour
90 loops during passenger service, (-) 6 loops
returned Tram 2 to depot due top up of
4-Oct-2022 96 90 *6 refrigerant (as part of TIG/m work for upgrading
trams A/C systems.)
?
91 loops during passenger service, (+) 2 loops
1 during Tram 1 speed control testing by TIG/m,
5-Oct-2022 96 93 (-) 1 loop due to switching of the data logger
(-) 2 loops during Tram 1 speed control testing
*2
by TIG/m.
93 loops during passenger service, (+) 3 loops
6-Oct-2022 96 96 0
during Tram 3 speed control testing by TIG/m
7-Oct-2022 64 64 0
95 loops during passenger service, (-) 1 loop due
8-Oct-2022 96 95 1
to switching of the data logger
91 loops during passenger service, (-) 1 loop due
9-Oct-2022 96 91 5 to switching of the data logger, (-) 4 loops due
to ill driver
93 loops during passenger service, (-) 2 loop due
10-Oct-2022 96 93 3 to switching of the data logger, (-1) preparing
the tram 1 for exit
11-Oct-2022 96 95 1 95 loops during passenger service, (-) 1 loop due
 Trams Reliability Performance
No. of Actual No. of
Schedules trips No. of incomplete
Date Remarks
in period of Schedule Trips in period
time (nt) s trips of time (nf)
to switching of the data logger
95 loops during passenger service, (-) 1 loop due
12-Oct-2022 96 95 1
to switching of the data logger
95 loops during passenger service, (-) 1 loop due
13-Oct-2022 96 95 1
to switching of the data logger
14-Oct-2022 64 64 0
95 loops during passenger service, (-) 1 loop due
15-Oct-2022 96 95 1
to switching of the data logger
95 loops during passenger service, (-) 1 loop due
16-Oct-2022 96 95 1
to switching of the data logger
17-Oct-2022 96 96 0
95 loops during passenger service, (-) 1 loop due
18-Oct-2022 96 95 1
to LPG replacement of Tram 2
19-Oct-2022 96 96 0
20-Oct-2022 96 96 0
21-Oct-2022
64 64 0
22-Oct-2022 96 96 0
23-Oct-2022
96 96 0
24-Oct-2022 96 96 0
89 loops during passenger service, (+) 1 loop
during VIP tour Hyatt Hotels Appreciation
25-Oct-2022 96 90 *6
customer event at Park Hyatt Doha, (-) 6 loops
Passenger service suspended due to VIP tour
58 loops during passenger service, (-) 38 loops
26-Oct-2022 96 58 *38 due to passenger service suspended due to Drill
requested by MOI
92 loops during passenger service, (-) 4 loops
27-Oct-2022 96 92 *4
due to traffic congestion
28 loops during passenger service, (-) 36 loops
28-Oct-2022 64 28 *36 due to Bollard Testing / Al Kahraba Street
decoration
29-Oct-2022 96 96 0
56 loops during passenger service, (-) 40 loops
due to the door issue of the two trams, Tram 3
30-Oct-2022 96 56 *40 both passenger door not working & Tram 1 left
door issue. (New door systems, recently
installed by TIG/m)
44 loops during passenger service, (-) 40 loops
due to the issue of the two trams, Tram 1
manzanita issue, Tram 3 both passenger door
31-Oct-2022 96 44 *52
not working, (-) 12 loops due to tram service
suspension due to Elegancia work on going into
alignment
2848 2644 20
*: not considered in indicator calculation.
Monthly numbers for MOTC Reporting:

1) The number of drug and alcohol tests conducted by the railway operator and/or by its service
provider/s.

162 assessments completed during reporting month. All assessed individuals found fit for work.

During COVID-19 pandemic, breathalyzer device will not be use in the MDDTTS.

2) Accident frequency rate:

0 accident since we have completed 50797 loops from December 30th, 2019, to October 31st, 2022.
0 accident since we have started the trial runs for 52467 loops completed.

3) Lost Time Injury Frequency Rate:

0 lost Time Injury rate.

4) The number of health/medical assessments conducted including the number of rail safety workers
who have undergone health/medical assessments.

Number of health/medical assessments conducted from January 1 st, 2022, up to October 31st, 2022:
7

5) The length, in kilometres, of track over which the certificate holder has effective management and
control.

Stage 2 Tracks is for passenger service alignment: 1709.4 meters

The depot is 121.5 meters
The siding track is 54 meters.
The short line is 244 meters.
Total: 2.128 kilometres

6) The number of kilometres travelled by passenger trams.

Km: from Dec 30th, 2019, to October 31st, 2022: 83933.96 kilometres.

7) The number of journeys (estimated and actual) made by passengers on trams:

a. Actual number of journeys during reporting month: 15458

8) The number of employees of the railway operator and its service providers engaged in provision of
railway services.

MP Railway operator employees: 3

SNC Railway service provider employees (not included Head Office service support): 18

9) The number of rolling stock, with details of type of rolling stock, available for railway operations: 3

10) Any SMS audit reports (if audit conducted within the reporting months).

We have generated in September 2022, 388 Tram audits.

11) List of notifiable occurrences that occurred in the reporting period (Category A. B & C).

Category A: None
Category B: None
Category C: None

12) Investigation reports: - if an investigation report has already been provided then a report reference
number must be provided along with the information from sub-item 11 above.
No investigations were carried out this reporting period.

13) List and details of improvement/prohibition notices issued by either MOTC or other authority having
jurisdiction.
1 notice were issued by SNC Lavalin during the reporting Month.

 Notice 104 Procedure to be followed in case of disturbances of any nature in the tram.

See details in Numeral 2.1.4 Operation and Maintenance.

We have not received any new notices from MOTC.

14) Number of trams operate per day and per week (planned vs actual). 96.77%
Planned and Actual Deployed Tram
Date Planned Weekly Actual Weekly Remarks
1-Oct-2022 2 2
2-Oct-2022 2 2
3-Oct-2022 2 2
4-Oct-2022 2 2
5-Oct-2022 2 2
6-Oct-2022 2 2
7-Oct-2022 2 14 2 14
8-Oct-2022 2 2
9-Oct-2022 2 2
10-Oct-2022 2 2
11-Oct-2022 2 2
12-Oct-2022 2 2
13-Oct-2022 2 2
14-Oct-2022 2 14 2 14
15-Oct-2022 2 2
16-Oct-2022 2 2
17-Oct-2022 2 2
18-Oct-2022 2 2
19-Oct-2022 2 2
20-Oct-2022 2 2
21-Oct-2022 2 14 2 14
22-Oct-2022 2 2
23-Oct-2022 2 2
24-Oct-2022 2 2
25-Oct-2022 2 2
26-Oct-2022 2 2
27-Oct-2022 2 2
28-Oct-2022 2 14 2 14
29-Oct-2022 2 2
 Planned and Actual Deployed Tram
Date Planned Weekly Actual Weekly Remarks
Used one tram due to technical issues of
30-Oct-2022 2 1 two trams: Tram 2 Left door not working,
Tram 3 right door not working.
Used one tram due to technical issues of
two trams: Tram 1 manzanita not charging,
31-Oct-2022 2 6 1 4
Tram 3 both passenger doors are not
working.
Total 62 60

15) Total number of Loops completed & passengers carried during the reporting period
(Including numbers on daily basis).
Sum of Loops / Passengers per Month
Total # Of
loops Tram Passenge Remarks
Year Date 1 2 3
per Deploye r Count
Day d
202 1-Oct 0 48 48 96 2 526
2 92 loops during passenger service (-) 4
2-Oct 0 48 44 92 2 252
loops due to oil leak under frame
92 loops during passenger service + 4
3-Oct 0 48 48 96 2 354 loops during AAGS 2022 – Gala Dinner
- Msheireb Barahat Square VVIP Tour
90 loops during passenger service (-) 6
4-Oct 0 42 48 90 2 291 returned trams to depot due top up of
refrigerant of Tram 2
91 loops during passenger service + 2
loops during Tram 1 speed control
testing by TIG/m, (-) 1 loop due to
5-Oct 24 25 44 93 2 341
switching of the data logger, (-) 2
loops missed during Tram 1 speed
control testing.
93 loops during passenger service + 3
6-Oct 44 47 5 96 2 606 loops during Tram 3 speed control
testing by TIG/m
7-Oct 32 0 32 64 2 792
95 loops during passenger service (-) 1
8-Oct 22 33 40 95 2 527 loop due to switching of the data
logger
91 loops during passenger service'(-) 1
loop due to switching of the data
9-Oct 29 22 40 91 2 320
logger
(-) 4 loops due to ill driver
93 loops during passenger service (-) 2
10- loop due to switching of the data
38 7 48 93 2 382
Oct logger, (-1) preparing the tram 1 for
exit
95 loops during passenger service (-) 1
11-
40 26 29 95 2 320 loop due to switching of the data
Oct logger
95 loops during passenger service (-) 1
12-
40 16 39 95 2 44 loop due to switching of the data
Oct logger
13- 29 26 40 95 2 516 95 loops during passenger service (-) 1
 Sum of Loops / Passengers per Month
Total # Of
loops Tram Passenge Remarks
Year Date 1 2 3
per Deploye r Count
Day d
loop due to switching of the data
Oct
logger
14-
32 0 32 64 2 1001
Oct
95 loops during passenger service (-) 1
15-
29 26 40 95 2 693 loop due to switching of the data
Oct logger
95 loops during passenger service (-) 1
16-
44 37 14 95 2 506 loop due to switching of the data
Oct logger
17-
48 48 0 96 2 397
Oct
95 loops during passenger service (-) 1
18-
48 47 0 95 2 306 loop due to LPG replacement of Tram
Oct 2
19-
48 48 0 96 2 313
Oct
20-
48 41 7 96 2 488
Oct
21-
32 32 0 64 2 766
Oct
22-
48 0 48 96 2 577
Oct
23-
33 23 40 96 2 500
Oct
24-
48 19 29 96 2 581
Oct
89 loops during passenger service (+)
1 loop during VIP tour Hyatt Hotels
25-
37 29 24 90 2 494 Appreciation customer event at Park
Oct Hyatt Doha (-)6 loops Passenger
service suspended due to VIP tour
58 loops during passenger service (-)
26-
36 0 22 58 2 322 38 loops due to passenger service
Oct suspended due Drill requested by MOI
27- 92 loops during passenger service (-)4
46 46 0 92 2 813
Oct loops due to traffic jam
28 loops during passenger service (-)
28-
10 18 0 28 2 592 36 loops due to Bollard Testing/ Al
Oct Kahraba Street decoration
29-
48 48 0 96 2 709
Oct
56 loops during passenger service (-)
40 loops due to the door issue of the
30-
56 0 0 56 1 408 two trams, Tram 3 both passenger
Oct door not working & Tram 1 left door
issue
31- 0 44 0 44 1 421 44 loops during passenger service, (-)
Oct 40 loops due to the issue of the two
trams, Tram 1 manzanita issue, Tram 3
 Sum of Loops / Passengers per Month
Total # Of
loops Tram Passenge Remarks
Year Date 1 2 3
per Deploye r Count
Day d
both passenger door not working, (-)
12 loops due to tram service
suspension due to Elegancia work on
going into alignment
Total
Loops/Passen 98 89
761 2644 60 15458
gers per 9 4
Month
16) Total Yearly Loops by Tram

Sum of
Tram # Years
Loops
2017 30
2018 253
2019 551
1
2020 2665
2021 5055
2022 6519
1 Total 15073
2018 47
2019 340
2 2020 3562
2021 9771
2022 8266
2 Total 21986
2018 9
2019 529
3 2020 3058
2021 4918
2022 6894
3 Total 15408
Grand Total 52467

17) Number of timetable changes.

0 during the reporting Month.

18) Number and extent of service interruptions/ disturbances/ re-routing (if any).

7 Service Interruptions / Disturbances of passenger service during the reporting month.

Service Interruptions / Disturbances / Re-routing

Duration of
Suspensio Suspension
Reason of Service Suspension Suspension Service
Item n Starting Ending
Suspension date Ending date Suspension
Time Time
(hh:mm)
AAGS 2022 – Gala Dinner -
1 Msheireb Barahat Square 03-Oct-2022 19:15 03-Oct-2022 20:02 0:47
VVIP Tour
2 Ambulance into the alignment 17-Oct-2022 11:27 17-Oct-2022 11:30 0:03

3 Late arrival of Tram Security 21-Oct-2022 14:00 21-Oct-2022 14:01 0:01

Hyatt Hotels Appreciation
4 customer event at Park Hyatt 25-Oct-2022 17:31 25-Oct-2022 18:23 0:52
Doha
 Service Interruptions / Disturbances / Re-routing
Duration of
Suspensio Suspension
Reason of Service Suspension Suspension Service
Item n Starting Ending
Suspension date Ending date Suspension
Time Time
(hh:mm)
5 Drill requested by MOI 26-Oct-2022 12:47 26-Oct-2022 17:20 4:33

Bollard Testing/ Al Kahraba

6 28-Oct-2022 14:00 28-Oct-2022 19:30 5:30
Street decoration
Tram service suspension due
7 to Elegancia work on going 31-Oct-2022 10:00 31-Oct-2022 13:00 3:00
into alignment
Total 14:46

19) Number of service replacements by bus/ taxi.

0 during the reporting Month.
20) Identification of Hazards for the Traffic and Signalization:
2021 2022 Grand
Total
MA
Classification NOV DEC JAN FEB R APR MAY JUN JUL AUG SEP OCT
Violation 265 232 221 273 202 44 167 121 161 108 112 175 2081
Vehicle obstruction 14 31 5 1 69 33 41 48 14 8 12 15 291
Obstruction on the tracks 3 1 9 5 2 1 5 26
General observation 9 1 10
Construction worker &
Equipment within 5 - feet from 9 9
the tracks
No streetlights 5 1 1 1 8
Pedestrian crossing marks not
5 5
visible
No Security guard on duty 1 2 1 4
No Lights at the station 2 1 3
Traffic signalization issue 1 1 2
Water within 5 - feet from the
2 2
tracks
Pedestrians touching the body of
1 1
the tram
Grand Total 307 264 237 280 284 79 208 172 180 116 125 190 2442
240 264
1766 1958 1696 1971 2386 1245 2593 2629 1557 2546 25400
Total Loops Per Month 9 4

Hazard Classification (# of
Observations Month / Loops 2021 2022
Month)
Classification NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
Violation 0.15 0.12 0.13 0.14 0.08 0.04 0.06 0.05 0.07 0.07 0.04 0.07
Vehicle obstruction 0.01 0.02 0.00 0.00 0.03 0.03 0.02 0.02 0.01 0.01 0.00 0.01
Obstruction on the tracks 0.00 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
General observation 0.01 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Construction worker &
Equipment within 5 - feet from
the tracks 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
No streetlights 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Pedestrian crossing marks not
visible 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
No Security guard on duty 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
No Lights at the station 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Traffic signalization issue 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Water within 5 - feet from the
tracks 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Pedestrians touching the body of
the tram 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
 Hazard Classification (# of Observations Month /
Loops Month)
0.16

0.14

0.12

0.10

0.08

0.06

0.04

0.02

0.00
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
2021 2022

Violation

Vehicle obstruction

Obstruction on the tracks

General observation

Construction worker & Equipment within 5 - feet from the tracks

No street lights

Pedestrian crossing marks not visible

No Security guard on duty

No Lights at the station

Traffic signalization issue

Water within 5 - feet from the tracks

Pedestrians touching the body of the tram

The following 3 charts provide the detail of the 3 hazards with highest grand total numbers registered.
 Hazard Classification (# of Observations Month /
Hazard Classification (# Month)
Loops of Observations Month /
0.20
Loops Month)
0.04
0.15
0.10
0.03
0.05
0.02
0.00
0.01 NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
2021 2022
0.00
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT
Violation
Vehicle obstruction

Hazard Classification (# of Observations Month /

Loops Month)
0.01

0.01

0.00
NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT

Obstruction on the tracks

In the following table it is provided the detail of traffic violations registered per location during the
reporting month, sorted by count of Traffic Violation:

Year 2022
Month Name October
Locations Count of traffic violations Remarks
Junction 5 67
Station 6 24
Junction 4 17
Junction 2 14
Junction 1 14
Junction 14 11
Junction 15A 9
Junction 13 5
Station 7 3
Junction 9 3
Qsar Suhaim street 3
Junction 3 1
FGL Entrance 1
Junction 11 1
Junction 7 1
Junction 6 1
Grand Total 175
In the following picture are marked the location of 2 junctions and 1 station with highest numbers of
traffic violations in the reporting month.

As observed in the previous table and picture, Junction 5, Station 6 and Junction 4 respectively,
presented the highest numbers of traffic violations.

21) LPG consumption/cylinder for the reporting month:

ITEM DESCRIPTION QTY UOM

LPG Cylinder 6kg 66 Pcs
LPG Cylinder 12kg 3 Pcs

22) Complaints Rate:

0 complaints received from MDD Helpdesk in respect to passenger service.

23) Variation observed on the tram system (driving rules, SOP’s, protocols)
0 during the reporting Month.