Introduction & Sales Kit

Let’s explore

W W W. Q U I N PAV I L I O N . C O M
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• Introduction and packages
• Store description
• Products upload
• Order processing steps
• Redeem from QuinMerchant
• Featured seller of the month
• QuinPavilion Monthly Event
• QR code for Quin Pavilion Wechat
hotline and Quin Pavilion Apps
Welcome to

Introduction and
Seller’s Package.
Let’s explore

W W W. Q U I N PAV I L I O N . C O M

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About us
Founded in January 2018, we are an award-winning internet
platform of ‘local life’ service in Malaysia. Quinton Group was
established with the goal of assimilating Internet into everyday life.

Today, we have successfully launched a pioneer platform which

uses technology to connect consumers to merchants by offering
diversified daily services including food delivery, online rewards,
shopping and other services.

Mission
To become the leading provider of Internet
value added services in Southeast Asia.

Vision
Empower people to create value with our
Internet ecosystem.

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Awards & Recognition

Strategic Partners

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 Our KPI
To create Online & Offline integration ecosystem

+
ONLINE OFFLINE

Quinton Platforms

INTERACTION H U M AN W E L L B E I N G

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 Quinton Group Data

500,000 20,000 100 Million 300 Million 100 Million

User Merchants Total views Annual QP Annual AVG
revenue GMV

Source : Quinton Group Internal Data (YTD Jan’21)

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Core Business
One-Stop E-Commerce Platform

Empowering Nation & Creating

Economic Opportunities

Dedicated to connecting buyers and sellers from all over

Malaysia.

Enable economic opportunities for individuals, entrepreneurs,

businesses and organizations of all sizes, while providing sellers
instant access to active customer pools of Quinton ecosystems.

Grow together with us

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 Quin Pavilion Data
We keep growing with our customer

8,000 500 1,000 Order

Active user Active merchants Transaction / Monthly

Source : Quinton Group Internal Data

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Our system
Providing better shopping experience to
our customer
Download
now on
play store

Mobile Apps is available now on

Google play store and soon will be
available on App Store.

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Our system
Providing better shopping experience to
our customer

UPGRADE
VERSION

VERSION 2.0
Upgrading the website to give
you better shopping exprience
with our new upgraded website.

www.coastalcofffee.com

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 Why become Quin Pavilion Seller?

Actively organize thematic

Free Registration
campaign to promote seller’s
No sign up fee required.
products.

Promotion campaign boosting via

2% Transaction fee as social media platform
low as 2%. [eg: Facebook, EDM- Q. Rewards users]
YTD, 500k registered active users.

%
50 Subsidy support up to 50%
discount / shipping fee support.
T&C apply.

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 Register as a Merchant Program

BASIC PACKAGE PREMIUM PACKAGE

• ZERO payment. • Annual management fees RM150.

• Transaction fee charge 2%.
• Not entitled to join Subsidi KAW KAW program and monthly
promotion. All products are only eligible for 0% subsidy.
• Package valid for 1 year.
• Limited to 3 categories, and the products in the 3
categories are unlimited.
• Can upgrade to *Premium package anytime.
• Transaction fee charge 2%.
• Entitle to join Subsidi KAW KAW program, ALL products can
enjoy a minimum of 5% subsidy.
• Eligible to participate in monthly promotion subsidy of up to 50%.
• Entitle to be promoted as FEATURED SELLER of the month.
• Limited to 3 categories, and the products in the 3 categories are
unlimited.
• Package valid for 1 year.
• Please bank in to PBB #3219097710 QUIN PAVILION SDN BHD

1. New register merchants need to select Quin Pavilion seller Package

2. After choosing the package, go to www.quinpavilion.com , log in with the QuinReward ID, and follow the steps to register as a
merchant.
3. After submission , the management will review it within 3-5 working days. Once passed, the merchant will receive
an Email and SMS notification. Please wait patiently, thank you.
4. Note: If you do not specifically state in advance that you want to use your own ESHOP or authorized ESHOP by third party (Eshop
owner), all new registered merchants will directly use the Eshop authorized by us.
5. Authorized merchants to open online stores, a third party (Eshop owner) can withdraw 1% of the transaction fee.
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 Why become Quin Pavilion Seller?

New Features

Online
UNIVERSITY Customer Service

New E-shop setup guidelines Online customer service

care line via FB Messenger
Mon-Sun, 9am to 11pm

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Sign up with
us now !
W W W. Q U I N PAV I L I O N . C O M

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 UNIVERSITY

Welcome to

Product creation
Product upload.
To learn how to upload single product into E-store

Let’s explore

W W W. Q U I N PAV I L I O N . C O M

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Store profile and Description
Encourage seller to provide a better service, and create quality shopping experience for
buyer, so that increasing buyer satisfaction and positive comment will bring more sales for
seller. Below are example for behavior of quality seller:

1. Order processing 2. Serving customer 3. Shop profile

Ship and complete every order in
time, which can increase buyer
confidence and satisfaction.
Fast and attentive reply which
answer seller needs on points,
follow up service after products is
sold, which can allow buyer enjoy
buying goods and increase rate of
return customer.
Be simple on shop profile and
description, focusing products variety,
will increase the willingness of
purchase of buyer. Store description,
e-store, logo and banner can be
adjusted anytime buy seller.

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Example for shop profile
E-Store Name：LOCALBAY ENTERPRISE

Store Description： Our working time is 9.00 a.m. - 6.30 p.m. We will reply your
information in time during this period.
• All of the items ready stock
• Any problem please contact us , please don’t give bad rating.
• Delivery takes 10-15 days, please be patient.
• If you need to find a product, please contact us. We are very
happy to serve you.

Logo Banner

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Product upload
• Provide clear and correct product information,
allow seller purchase without any worry.

• Add/manage product: Seller has clear control and

manage over all products on own e-shop,
understand when to update storage.

• Product description: Have to be simple and clear,

images, words need to be clear so that products
and products details can be show clearly. Besides,
user can make use of “tag” to attract more
potential customer.

• 3 images is recommended for every products- a

high definition and quality image will encourage
buyer to further understand the details of the
products and place order after that, hence,
increase the sales of e-shop.

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Example for product upload
User will not place order while they only refer to the image, user will further explore about
specs, model and other elements through product description. As a conclusion, seller
should considerate all the question from user and further provide accurate information,
this will solve user question and increase the willingness of purchase of buyer.
Product Name : Air Purifying Humidifier Wood Grain Model : 141
Product Description :
Features:
Six-color dazzling night light, using led as the light source, 6-color environmental protection, power saving, gentle and
non-glaring.( Note : Have to fill in warranty for electric appliances category products.)

Material: ABS Power: 2W

Capacity: 130ml Power supply mode: USB (line length 1m)
Size: 9.7 x 9.7 x 9.7cm (L x W x H). Product net weight: 130g
Color: Dark wood grain, Light wood grain Operating time: 4 hours
User Guide
1. Dashboard - “Add/ Manage Products”

1 1 To upload “new product” or

“edit” existing products
上传“新”产品/ “更改”
线上现有的产品

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User Guide
2. Uploading product

2 Click “+ Add New (Basic)”

2 to add in product

点击“+Add New (Basic)”

以上传新产品

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 3 Product Name Formatting:
English/ Malay description at the first

User Guide place, follow by Chinese description

[eg: cartoon tissue 卡通纸巾]

3. Basic Information 产品名称格式：

前：英语/马来语名称。 后：中文名
称。[eg: cartoon tissue 卡通纸巾]

4
Product details explanation for
customer to understand its
functional benefit, usage method,
ingredient’s composition,
manufacturer, etc.
产品详细介绍 (产品的功能，使用方
法，材料成分， 制造商， 等等）以
方便顾客参考和了解。

Description: minimum 50 words

Please do not use any emotions icon,
hashtags #, symbols e.g: }~$^{<!*#;
%> and please don’t copy & paste
any text with bold / font / italic.
请不要使用任何表情图标,标签#, Tips:
符号例如：。}~$^{<!*#; These 2 attributes will be auto generated by system.
%,>请不要直接复制和粘贴任
何 带有粗体/字体/斜体的文本 这两个产品标签，系统会根据产品种类自动分配。

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User Guide
4. Basic information

5
Click + to upload the key product image
[note: MUST be in white background]

点击 + 上传主要产品图片 *Example
[主：必须白色背景]

6
Click “+” to upload additional
related images

点击“+”上传其他相关产品的图片
*Example

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 7
User Guide The columns with (*) is compulsory
to fill in.

4. Basic information 所有(*)的选项必须填写。

Must be filled

Must be filled Example : 56340

Must be filled Example : Petaling Jaya

Must be filled Example : RM12.00

Must be filled Example : 75

Must be filled Example : 1 (always in “1”)

Must be filled Example : Yes (always put “Yes”)

Must be filled Example : 2 - 3 Days

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 7

User Guide Must fill in the correct dimension (length X width X thickness)
and weight of the product.
4. Basic information

* Always tick ‘’Yes’’

*
*

*
* Always input ‘’Enable ’’

Optional /

Managed by Quin Pavilion Admin/ Quin Pavilion

Dimension format:

Height
The columns with (*) is compulsoryto fill in. Width
Length

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 8 “Option” column use to key in keyword

User Guide to set shipping mode and other adding

variations (eg: color, size, flavor, etc)

“Option”主要是输入关键词来设定运输方
5. Others settings 式和 其他关于商品的选项 （例如：颜色
，尺寸，味 道，等等）

Tips:
Common keywords / 常用关键词:
Shipping fee
QuickSent City
Size
Colour
Flavour
** Kindly seek for Customer Service
assistance via Quin Pavilion FB if keyword
not searchable.

** 如果搜索不到您所要的关键词，请
联系Quin Pavilion FB的客户服务。
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 User Guide Example/ 例子：
Key in the keyword “Shipping Fee” then fill in
5. Others settings the table accordingly.
输入 “Shipping Fee” 关键词并且填写以下表格。

No need to fill in

Explanation:
Just input “No”for Shipping fee
说明 Select Shipping Selling Stock
Mode: Quantity (in all the shipping value or selling
mode applied. price. “Add” Button
A. Courier Unit)
Service Other adding
variations, “Yes” 运输费的价钱或
销售存货量 “Remove” Button
选择运输方式： （以unit 计算） 商品价 钱
A. 快递服务 任何运输方式都选
着 Yes”即可。

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 9
User Guide Single Product Promotion Setting
单一商品促销优惠设定
5. Discount Setting (Optional)

Select “Quinpay” Enter total Enter the quantity Enter the Enter promotion Enter promotion
选择 “Quinpay” quantity for promotion promotion price start date end date
输入商品的总数量 usage 输入商品的优惠 输入优惠开始的 输入优惠结束的
输入促销所用的 价钱 日期· 日期·
数量

10

Note：
Once completed, please press
All the uploaded new products will be reviewed &
“Continue” button to save in the system.
approved within 24 hours during working day.

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User Guide Tips:

Add in all the product related information at here by key in the

5. Others settings keyword & fill in the table accordingly.

只需要输入关键词和填写资料细节就能设定所有关于商品的资料。

No need to fill in
无需填写
COLOUR

Explanation: Fill in the details

Just input “No” for
based on the Selling Stock Shipping fee
说明 elements as per Quantity (in Unit)
all the shipping
value or selling
mode applied.
keyed at the left- price.
Other adding
hand side. Eg 销售存货量 variations, “Yes”
(colour): red, black （以unit 计算） 运输费的价钱或
任何运输方式都选着 商 品价钱
据左手边所输入的元
”No”即可。其它选项
素，在此填写细节。
填写”Yes”.
如（颜色）：红色，
黑色

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User Guide
6. Promotion settings

Fill in the quantity of Fill in the price for the Select the starting date
products that are selected selected products for and ending date for the
for this special promotion this special promotion special promotion

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User Guide
6. Promotion settings

Example:

User View:

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User Guide
6. Promotion settings

Do take note that prices will reset to

original after this amount of quantity of
this promotion products have been sold

After fill in all the details, the prices will change according to the selected date

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User Guide
6. Promotion settings

Example:

User View:

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User Guide
6. Promotion settings
Setting special price for bulk order or wholesale

Minimum Quantity of Priority Unit Price to key in Date to customise

special price (can can set limited 15 mean 10pc the promo duration
add many column for quantity for offer above price is set by seller.
different quantity ) RM15/each
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User Guide
6. Promotion settings
Bundle quantity details will show as the Highlight part

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Order processing steps
Seller have to update order status to “processing” between 3
working days after user placed their order, or else system will
treat the order as rejected by merchant and cancel the order,
hence refund to buyer. TIPS:
• Login into merchant account or
email everyday to check customer
After update to processing, seller has 3 days to ship out their order and enquiry from customer.
products and update the order status to “shipped”, or else
system will cancel the order and buyer will receive the refund. • Maintain good communication with
customer.

When parcel being shipped, merchant have to update delivery • If the product needs to pre-order,
information at comment. Tick “notify customer” and press merchant has the responsibility to
“shipped”, to allow customer to check their parcel status. update the waiting time for pre-
order and the estimated ship out
date at order history. We will
Company will check the parcel status (within 3 working days) prevent the order being canceled
according to the information provided. Company will release by system according to the
payment after buyers has received their products. information provided.

In order to redeem the payment of the order, merchant have to

login to Quin Merchant App or visit
https://merchant.quinreward.asia/.

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Order processing steps
Steps 1

Merchant have to manage

order through here.
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Order processing steps
Steps 2
Merchant can filter out the order(s) that want to manage through this interface.

Select initial date for Select final date for order

order that wish to search. that wish to search

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Order processing steps
Steps 3
Order that fall between both dates will be filtered out.

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Order processing steps
Steps 4
Initial order status will be “Pending” when customer place order. Merchant will have 3 working
days to update order status to “Processing”, to inform that the order is under processing. If the
order status left unchecked, order will be cancelled by system on 4th days of the order.

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Order processing steps
Steps 5
To update order status to “Processing”, merchant just have to select “Processing” and click on
“Add History”, please take note that “Processing” status will be cancel at 4 th working days as
well if merchant does not update the order status to “Shipped”.

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Order processing steps
Steps 6
Auto generated message to inform merchant when the
order status is pending for (within 3 working days.)

Merchant can state out a solid reason of shipment delay at

comment box to prevent cancellation of the order.

Please remember to tick “Notify Customer” icon to

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Order processing steps
Steps 7
When update order status to “shipped”, merchant have to provide tracking number and courier
service information and tick “Notify Customer” to allow customer to track their parcel.

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Order processing steps
Steps 8
This is the final step for order status, merchant DO NOT have to update order status to “complete”
because system will miss out the order. “Complete” status is ONLY when merchant has received
their payment.

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To redeem Quin point for Quin Merchant
• Merchant will receive an email notification after
the E-Store approved, and new merchant
account will be created at the same time.
• The Username & Password of the new
merchant will be sent to the seller via SMS to
login at Quin Merchant page
http://merchant.quinreward.asia

• 商家网店成功通过审核之后，将会收到来自
QuinPavilion的Email通知，同时会创建新的
商家户口。
• 新商家的Username和密码会透过SMS发送
给卖家, 以登录Quin Merchant页面
http://merchant.quinreward.asia

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Quin Merchant Interface

E00123

Merchant have to click

on this in order to
redeem Quin Point in
Quin Merchant Account E00123
E00123
Reward Redemption 012-1230012

商家需要点击此处以领
取完成交易之后得到的
Quin Point。 1231230123
Reward
Redemption
Sdn Bhd

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Quin Merchant Interface

E00123

After merchant clicked on

“Redeem QP”, the
remaining Quin Point will
transfer to the bank Balance of Quin Merchant
account that linked here. E00123
Reward Redemption
Account show at here.
E00123
012-1230012

商家账号余额显示在这里
商家点击领取之后，所领
取的Quin Point将会转移 Reward

至这里显示的银行户口。 1231230123 Redemption

Sdn Bhd

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Processing time for redemption
The redeemed amount will be shown on your registered bank
account after 3 working days.
兑换金额将在3个工作日后显示在您注册的银行账户中.

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Featured seller of the month

Qualified registrar High quality and Nice and tidy Trust from buyer
of business clear product product
description appearance

Maintain good Settle order Join monthly Obey the rule

reputation as a following the event actively. set by platform
seller procedure

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Benefits for featured seller of the month

All products of e-shop Entitled to free Specific designed Merchant's sales will
will be entitled to 50% advertisement and banner will be get boost up and
subsidy during the promotion. provided and placed products will have a
event period (Direct at Quin Pavilion higher rate of expose
sales products are homepage. to more user than
excluded). usual.

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Monthly promotion and events provided
for merchants by QuinPavilion.
Get notified about monthly event

Merchant will be notified Merchant can pay attention QuinPavilion seller group
through an email about the about QuinPavilion facebook (Wechat) will frequently
information of monthly event. page where all the monthly post about details of
event will be posted on there. monthly event as well.

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Monthly promotion and events provided
for merchants by QuinPavilion.
Merchant can apply to join monthly event that is available every month by
submitting their selected products that is suitable to the theme of event
through customer service link : https://m.me/quinpavilionhq or by sending
email to admin@quinpavilion.asia

Up to 50% subsidy Claim shipping fee Free advertising

on selected products up to RM15 (Base and promotion
on campaign)
QR Code
QR codes for QuinPavilion Apps & Hotline for more info about QuinPavilion.

QuinPavilion seller group QuinPavilion Apps Download

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Customer service

For further enquiries, merchant can

contact our customer service through
Facebook messenger :
https://m.me/quinpavilionhq
or email to
admin@quinpavilion.asia

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Thank You

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