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  • George Amankwah ASSIGNMENT 1 18971 115131796

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    Qwerku George
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    This document discusses 7 techniques that system administrators can follow to reduce stress and conflict at work. These include maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments, making a good first impression, improving communication skills, being a system advocate, and fostering trust in an engineering environment. Maintaining good relationships with colleagues is emphasized as important for system administrators.

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    This document discusses 7 techniques that system administrators can follow to reduce stress and conflict at work. These include maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments, making a good first impression, improving communication skills, being a system advocate, and fostering trust in an engineering environment. Maintaining good relationships with colleagues is emphasized as important for system administrators.

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    3 views3 pages

    George Amankwah ASSIGNMENT 1 18971 115131796

    Uploaded by

    Qwerku George
    This document discusses 7 techniques that system administrators can follow to reduce stress and conflict at work. These include maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments, making a good first impression, improving communication skills, being a system advocate, and fostering trust in an engineering environment. Maintaining good relationships with colleagues is emphasized as important for system administrators.

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    © All Rights Reserved
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    of 3

    GHANAiCOMMUNICATIONiTECHNOLOGYiUNIVERSITY

    FACULTYiOFiCOMPUTINGi&iINFORMATIONiSYSTEMS

    IT-i412iSYSTEMiADMINISTRATION
    ASSIGNMENTi1

    NAME………………………………………AMANKWAHiGEORGE

    INDEXiNUMBER…………………………040119150

    LEVEL……………………………………….400iGROUPiBi

    SESSION……………………………………MORNING
    INTRODUCTION
    Systemiadministrationicanibeibothistressfuliandirewarding.iThereiareisomeiwell-
    knowniinterpersonalianditime-
    managementitechniquesithaticanihelp.iTheseicanibeiforgotteniinitimesioficrisisiorijustithroughiforceiofihabit.
    iTheifollowingiareiwaysisystemiadministratorsicanifollowitoireduceistressiandiconflictiatitheiworkplace
    .
    1. Attitude
    Howipeopleiperceiveiyouiisidirectlyirelateditoitheiattitudeiyouiprojectitoiothers.iSAsiareisometimesip
    erceivediasiunfriendly,iunhelpful,iorislowitoirespond.iOneiofitheigreatesticausesioficonflictiisitheineg
    ativeiattitudeithatiSAsipresentitoitheiricolleagues.

    2. iAligniPrioritiesiwithiColleagues'iExpectations
    TheiwayiyouiprioritizeiyouritasksiasiaiSAiinfluencesihowiyouricolleaguesiperceiveiyourieffectivenes
    s.iYouicanimakeiyouricolleaguesiailotihappieriandiavoidiconflictsiifiyouriprioritiesimatchitheiriexpec
    tations.

    3. FollowiThroughioniCommitments
    Aitrouble-
    ticketisystemiisiaiusefulitooliforikeepingitrackiofirequestsiandiotheritasks.iFromiyourimasterilistiofita
    sksiandicommitmentsiyouishouldicreateiaidailyiprioritizedito-
    doilist.iTheisectionionitimeimanagementilateriinithisiarticleidiscussesitheiDailyiTo-
    Doilistiinimoreidetail.

    4. MakeiAiGoodiFirstiImpression
    Beionitimeioriearlyiforiappointments,iandibeipolite,ifriendly,iandiwillingitoilisten.iIfiyouigetistartedio
    nitheiwrongifoot,iitiwillibeidifficultitoirecover.iOnitheiotherihand,iifiyouimakeiaigoodifirstiimpressio
    n,itheioccasionalimistakeiwillibeiforgiveniandiforgotten.

    5. ImproveiYouriCommunicationiSkills
    Conflictsicaniariseithroughisimpleimiscommunication,isoiSAsineeditoimakeisureitheyiareibeingihear
    d.iUsei"Iistatements"itoihelpiyouimakeiyouripointiandicommunicateiyourifeelings.iExpressisoftiemoti
    onsiratherithanihardiemotions,isuchiasiangeriorifear.iThisimakesipeopleiawareiofitheieffectiofitheiriac
    tions.

    6. BeiAiSystemiAdvocate
    ForiailoneiSA,iitiisibetteritoibeiseeniasianiadvocateithaniaiclerk.iAilargeiSAigroupineedsitheiwholeis
    pectrum,iwithiadvocatesimentoringitheimoreijunioriclerks,isaysiNkululekoiMasipa,iaisenioriSAiatiaiJ
    ohannesburg-basedicompany.

    7. EngineeringiEnvironment
    Inianiengineeringienvironment,iSAsineeditoifosteritrustiandibuildigoodirelationshipsiwithitheiricollea
    gues.iUnfetteredirootiaccessiforipeopleioutsideitheiSAigroupileadsitoirandomlyiconfiguredisystems,i
    moreifailures,iandimoreisupporticalls.i
    References
    Lear,iC.,i2011.iSystemiAdministrationiSoftiSkills.i[Online]i
    Availableiat:ihttps://queue.acm.org/detail.cfm?id=1922541
    [Accessedi6iSeptemberi2022].

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