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    George - Amankwah - ASSIGNMENT - 1 - 18971 - 1089128073 2

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    Qwerku George
    This document discusses techniques that system administrators can follow to reduce stress and conflict at work. It recommends maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments by keeping a to-do list, making a good first impression, improving communication skills like using "I statements", advocating for the system rather than just being clerks, and fostering trust in an engineering environment. References for the techniques include an article on system administration soft skills.

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    George - Amankwah - ASSIGNMENT - 1 - 18971 - 1089128073 2

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    Qwerku George
    8 views3 pages
    This document discusses techniques that system administrators can follow to reduce stress and conflict at work. It recommends maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments by keeping a to-do list, making a good first impression, improving communication skills like using "I statements", advocating for the system rather than just being clerks, and fostering trust in an engineering environment. References for the techniques include an article on system administration soft skills.

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    This document discusses techniques that system administrators can follow to reduce stress and conflict at work. It recommends maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments by keeping a to-do list, making a good first impression, improving communication skills like using "I statements", advocating for the system rather than just being clerks, and fostering trust in an engineering environment. References for the techniques include an article on system administration soft skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    8 views3 pages

    George - Amankwah - ASSIGNMENT - 1 - 18971 - 1089128073 2

    Uploaded by

    Qwerku George
    This document discusses techniques that system administrators can follow to reduce stress and conflict at work. It recommends maintaining a positive attitude, aligning priorities with colleagues' expectations, following through on commitments by keeping a to-do list, making a good first impression, improving communication skills like using "I statements", advocating for the system rather than just being clerks, and fostering trust in an engineering environment. References for the techniques include an article on system administration soft skills.

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    © All Rights Reserved
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    of 3

    GHANAiCOMMUNICATIONiTECHNOLOGYiUNIVERSITY

    FACULTYiOFiCOMPUTINGi&iINFORMATIONiSYSTEMS

    iIT-i412iSYSTEMiADMINISTRATION

    iASSIGNMENTi1

    iNAME………………………………………AMANKWAHiGEORGE

    INDEXiNUMBER…………………………040119150

    iLEVEL……………………………………….i400iiGROUPiiBi

    iSESSION……………………………………iMORNING
    INTRODUCTIONi
    Systemiadministrationicanibeibothistressfuliandirewarding.iThereiareisomeiwelliknowniinterpersonalianditime,
    managementitechniquesithaticanihelp.Theseicanibeiforgotteniinitimesioficrisisiorijustithroughiforceiofihabit.
    iTheifollowingiareiwaysisystemiadministratorsicanifollowitoireduceistressiandiconflictiatitheiworkplace.
    1. Attitudei
    Howipeopleiperceiveiyouiisidirectlyirelateditoitheiattitudeiyouiprojectitoiothers.iSAsiareisometimesiper
    ceivediasiunfriendly,iunhelpful,iorislowitoirespond.iOneiofitheigreatesticausesioficonflictiisitheinegativ
    eiattitudeithatiSAsipresentitoitheiricolleagues.

    2. iAligniPrioritiesiwithiColleagues'iExpectations
    TheiwayiyouiprioritizeiyouritasksiasiaiSAiinfluencesihowiyouricolleaguesiperceiveiyourieffectiveness.i
    Youicanimakeiyouricolleaguesiailotihappieriandiavoidiconflictsiifiyouriprioritiesimatchitheiriexpectatio
    ns.

    3. FollowiThroughioniCommitments
    Aitrouble-
    ticketisystemiisiaiusefulitooliforikeepingitrackiofirequestsiandiotheritasks.iFromiyourimasterilistiofitask
    siandicommitmentsiyouishouldicreateiaidailyiprioritizedito-
    doilist.iTheisectionionitimeimanagementilateriinithisiarticleidiscussesitheiDailyiTo-
    Doilistiinimoreidetail.

    4. MakeiAiGoodiFirstiImpression
    Beionitimeioriearlyiforiappointments,iandibeipolite,ifriendly,iandiwillingitoilisten.iIfiyouigetistartedioni
    theiwrongifoot,iitiwillibeidifficultitoirecover.iOnitheiotherihand,iifiyouimakeiaigoodifirstiimpression,I
    theioccasionalimistakeiwillibeiforgiveniandiforgotten.

    5. ImproveiYouriCommunicationiSkills
    Conflictsicaniariseithroughisimpleimiscommunication,isoiSAsineeditoimakeisureitheyiareibeingiheard.i
    Usei"Iistatements"itoihelpiyouimakeiyouripointiandicommunicateiyourifeelings.iExpressisoftiemotionsi
    ratherithanihardiemotions,isuchiasiangeriorifear.iThisimakesipeopleiawareiofitheieffectiofitheiriactions.

    6. BeiAiSystemiAdvocate
    ForiailoneiSA,iitiisibetteritoibeiseeniasianiadvocateithaniaiclerk.iAilargeiSAigroupineedsitheiwholeispe
    ctrum,iwithiadvocatesimentoringitheimoreijunioriclerks,isaysiNkululekoiMasipa,iaisenioriSAiatiaiJohan
    nesburg-basedicompany.

    7. EngineeringiEnvironment
    Inianiengineeringienvironment,iSAsineeditoifosteritrustiandibuildigoodirelationshipsiwithitheiricolleagu
    es.iUnfetteredirootiaccessiforipeopleioutsideitheiSAigroupileadsitoirandomlyiconfiguredisystems,imore
    ifailures,iandimoreisupporticalls.i

    iReferencesi
    Lear,iC.,i2011.iSystemiAdministrationiSoftiSkills.i[Online]i
    Availableiat:ihttps://queue.acm.org/detail.cfm?id=1922541
    [Accessedi6iSeptemberi2022].

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