ShoreTel IP Phone 480/480g Quick Reference

PHONE OPERATION VOICEMAIL

Place Calls Log in to voicemail

+ Password +
main menu
Use the speakerphone or a headset or + Ext. Log in to voicemail from Dial your Ext.+ Press * during greeting + Password +
another extension

Use the Directory + to select +

EXTENSION ASSIGNMENT

Make a conference call (while on a + Ext. + or

call) Unassign user + + + +

+ to select +
Assign a phone number
Make a call from History Phone number + + Password +
to a phone
CUSTOMIZE YOUR PHONE
Use the Intercom (through Directory) + to select + +
Set do-not-disturb
Answer Calls mode
Answer a call Lift handset or or or
Set call-forwarding + + + + + + +
Send a call to voicemail options
or or

Change automatic
Divert an incoming call + Ext. + + + + + + +
off-hook setting

Adjust volume of handset, headset, Set headset type + + + + + +

or speakerphone when off hook; to select
adjust ringer volume when on hook
Select a ringtone + + + + + +
Answer call waiting (incoming call) Press green blinking call appearance button or
Turn ringer on or
Pick up a call for another extension + Ext. off + + + + +

Interact with Calls Set handsfree

+ + + + +
mode
Mute a call

Place a call on hold or press call appearance button

Change time zone + + + + + +

TROUBLESHOOTING
Take a call off hold or press orange blinking call appearance button
View phone information + (INFO#)
Transfer a call + Ext. + or

Reboot your phone + (RESET#)

Join calls

Park a call on another extension + Ext. Call the Help Desk

Unpark a call + Ext.

Note: For details about using the phone, see the ShoreTel IP Phone 480/480g User Guide.

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
 ShoreTel IP Phone 480/480g Quick Reference
GUIDE TO STATUS ICONS
Handset with Programmable call
finger rest appearance buttons Main Display
Eight custom buttons with
tri-color LED indicators
Display area show active, incoming, and Unheard Voice Messages
on-hold calls. They can also
Speaker be configured as shared
Indicator LED Missed Calls
lines and speed-dial keys.
Flashing light alerts you
to incoming calls and
Standard Mode
unheard voice messages.

Do Not Disturb (DND) Mode

Call Appearance

Idle, On Hook
Soft Keys
Context-sensitive, Off Hook, Dialing
functions defined
in display area. Inactive / Do Not Disturb

Navigation key pad Incoming Call

and
selector button Connected Call
Lets you select
options in the
Connected Conference Call
interface.

On Hold
Function Keys
Perform core Speed Dial Extension
telephony functions:
Audio Control Keys Dial pad Microphone Voicemail, Directory,
Volume button controls handset, History, Transfer,
headset, speaker, and ring volume. Conference, Hold Shared Line
Mute, Speaker, and Headset buttons
illuminate when functions are active. Shared Line

Note: You can connect supported headsets to the IP Phone Incoming Call
480/480g via the headset jack on the back of the phone.
On a Call

GUIDE TO LEDS
Your ShoreTel 480/480g IP phone provides color cues to help you determine call appearance status:
Call History
Steady Green: The phone is in use (dialing or off hook).
Inbound Call
Blinking Green: Incoming call
Blinking Orange: The call is on hold or parked. Outgoing Call
Steady Orange: The extensions's call mode is set to Do Not Disturb.
Steady Red: The shared line is in use by the other party. Missed Call

The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 480/480g is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product
PN 800-1930-01
is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.