User Manual

LG ConnectedCare
v1.2

http://partner.lge.com
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TABLE OF CONTENTS
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LG CONNECTEDCARE............... 4 AGENT INSTALLATION AND

--LG ConnectedCare Users...................... 4 SETTINGS................................. 11
--LG ConnectedCare License.................. 6 --Signage monitor...................................... 11
LG ConnectedCare License Policy --Android Agent.......................................... 14
--LG ConnectedCare configuration..... 7 --Installing Windows Agent SW........ 16
LG ConnectedCare server --Launching Windows Agent............... 17
LG Signage monitor --Registering the LG model Signage
LG ConnectedCare Agent Monitor on the Windows Agent
--System Requirements............................. 9 screen............................................................ 20
Client --Device registration using the Server
Settings menu in the LG model
Signage monitor
Signage Monitor (example)............... 21
Windows Agent
--Once the Signage monitor has
Android Agent been properly registered, you can
Agent - Android Lite check the table for information
such as [No.] / [Model Name]
/ [Registration Type] / [Detail
Information] / [Status]........................ 21
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USING LG CONNECTEDCARE.22 --Issue Management................................. 44
--LG ConnectedCare Access................ 22 --Management............................................. 46
--Create User Account and Login..... 23 Profile
Create New Account Account Management
Login User Management
Logout License
--Screen Layout........................................... 27 Delete Devices
--Dashboard................................................... 28 History
--Device Management............................. 31 Registration Request
Site Structure Tree --Settings........................................................ 66
Assign License
Multi-Control
Move
Set a Group
Group(s) Structure Tree
Auto Cloning Data
Auto Update
Move to Group
Ungroup
Compare Settings Data
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LG CONNECTEDCARE
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LG ConnectedCare is an integrated control software that can manage and control LG Electronics' Signage
monitors based on a network developed with LG Electronics' proprietary technology. Users can manage the
product by using the status monitoring and control function of the Agent (Windows PC, Android) and the
Signage monitor connected through LG ConnectedCare.

LG ConnectedCare Users
There are 3 types of users for LG ConnectedCare.

Administrator
• Can have delete permission for the device
• Can have administrative permissions for account managers and
account users

Account
• Has administrative permissions for the device
Manager
• Can have administrative permissions for account users

Account User
• Permissions may vary depending on the granted user group
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User Type Description

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Admin A user with management permissions for multiple account manager users.
Account Manager A user who has management permissions and can configure LG ConnectedCare
devices.
Has a unique account number.
Account User Can sign up through an invitation from the account manager.
The permissions may vary depending on the user group granted.

Account managers can use their unique account number to install the LG ConnectedCare agent on their
devices. An individual account manager can have multiple devices, and an individual device can install an agent
through only one account manager.

Account Manager

• Can be managed by site-location-store

Device
• If designated as a group, it can be managed by a group

NOTE
• The ConnectedCare API user type is a user who can check the API provided by LG ConnectedCare. When
logging in to your account, you can only access the ‘Management’ and ‘Settings’ tabs.
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LG ConnectedCare License
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To connect a device to LG ConnectedCare and use all functions without restrictions, a license must be
assigned to the device. The account manager can purchase and use licenses after making a request through
LG Sales.

LG ConnectedCare License Policy

• LG ConnectedCare license is only applicable to webOS and Display type devices. Other type of devices -
Windows and Android - don’t require license assignment to view or control its detail.
• If you connect the device to LG ConnectedCare and do not assign a license, device detail view is not
supported.
• When a device is newly connected to LG ConnectedCare and 30 days pass without assigning a license/30
days have passed since the license connected to the device expires, the device is automatically deleted from
LG ConnectedCare.
• When an account manager purchases a license, the license is valid for three years from the date of
purchase. Within the validity period, the manager can assign licenses to devices connected to LG
ConnectedCare, and after the validity period, the license expires and can no longer be used.
• Licenses, once assigned and activated, are valid for the purchased period from the date of activation.
• Even if the device to which the license is assigned is deleted, the license is not deleted and can be used it by
granting it to other devices until the license expiration date.
• Account manager can set up automatic license assignment. When a new device is connected to an account
that has license auto-assignment set on, a valid license is automatically assigned to the device.

NOTE
• When automatically assigning licenses, licenses are assigned according to license assignment priority. If
there are multiple available licenses or the expiration dates of the available licenses are the same, the
following rules apply. The first condition has the highest precedence, and sub-conditions are applied in lower
order.
-- Assign license in order of near expiration date
-- Assign licenses that have never been assigned before
-- Assign license in order of license purchase date
• If the number of available licenses is less than the number of newly connected devices, the number
of remaining licenses will be assigned to devices if the account setting is Auto License Assignment. If
you’re assigning directly from an account that doesn’t have auto-assign licenses turned on, your license
assignment request will be rejected if the license is not enough. You should try assigning licenses only for
the remaining number of licenses.
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LG ConnectedCare configuration

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LG ConnectedCare server
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• Provides the ability to monitor and control Signage monitors installed with the LG ConnectedCare App.
• Provides the ability to monitor and control Signage monitors connected to the PC or Android Box installed
with LG ConnectedCare Agent.
• It determines an error in the PC or Android Box and the Signage monitors, and when an error occurs, it can
send a notification to the admin.
• It can remotely access a PC or Android installed with LG ConnectedCare Agent.

LG Signage monitor
• When installing the LG ConnectedCare App, it automatically connects to the LG ConnectedCare server.
• The monitor's status is periodically collected and sent to the LG ConnectedCare server.

LG ConnectedCare Agent
• It is a program installed on a PC or Android device connected to LG Signage and RS-232C or network.
• The status of LG Signage connected with PC or Android device is periodically collected and sent to LG
ConnectedCare.

NOTE
• The connection method between an Android device and an LG Signage monitor only supports RJ45
connections.
• The connection method between a Windows device and an LG Signage monitor supports both RS232C or
RJ45 connections.
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System Requirements

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Please check the system requirements to use the system in a seamless manner.

Client
System requirements for accessing LG ConnectedCare web client

Item Requirements
Browser Chrome 65 or later

Signage monitor
System requirements for connecting the Signage monitor alone

Item Requirements
Operating System webOS 3.0
: The Signage monitor must have [INSTALLATION MENU] > [Signage Setup] >
[Signage 365 Care] menu.
webOS 3.2 or higher
: The Signage monitor must have [Settings] > [EZ Setting] > [LG ConnectedCare]
menu.

Windows Agent
System requirements for installing Agent in Windows OS

Item Requirements
Hardware CPU CPU: 2.40 GHz, 4 Core or higher
Memory 4GB or higher
HDD 1 GB or more of free space
Network 100 Mbps or higher
DNS configuration required
443 (HTTPS) port allowed
Operating Windows 10, 32bit/64bit
System
Software Installation Microsoft Visual C++ 2015 Redistributable
Package
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Android Agent
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System requirements for installing Agent on Android OS

Item Requirements
Hardware CPU ARM Cortex-A7 / ARM Cortex-A53
Memory 1GB or higher
HDD 100MB or more of free space
Network 100 Mbps or higher
443 (HTTPS) port used
Operating Android 5.1.1
System
Monitor RJ45
Connection

Agent - Android Lite

System requirements for installing Lite Agent on Android OS

Item Requirements
Hardware CPU ARM 1G dual-core or higher
Memory 1GB or higher
HDD 100MB or more of free space
Network Ethernet or Wi-Fi (Network required)
Operating Android 8.0(oreo)
System
Others Connection support between display and TCP

NOTE
• Android boxes require compatibility verification before installation due to differences between
manufacturers.
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AGENT INSTALLATION AND SETTINGS

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Signage monitor
1 Before proceeding with installing the LG ConnectedCare App, be sure to set the time of the Signage
monitor properly.
2 Select the [LG ConnectedCare] menu from the [EZ Setting] menu of the [Settings] menu via the remote
control.
-- For webOS 3.2 version monitor, select [Settings] > [EZ Settings] > [LG ConnectedCare] menu.

-- For webOS 3.0 version monitor, enter [INSTALLATION MENU] and select [Signage Setup] > [Singage
365 care] menu.
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3 Select the [Install] button.

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4 Enter the account number issued when you registered the account to LG ConnectedCare and select the
[OK] button.

5 Verify the account number and name you have entered and select the [CONFIRM] button.
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6 When the LG ConnectedCare App installation is complete, it runs automatically and moves to the
installation screen.

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7 Enable the [CHECK FOR UPDATE] function to automatically download and install the latest version of the
LG ConnectedCare app.
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Android Agent
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1 Before installing the Android Agent, please check the following.

• Check for routing.
* Routing: Status in which route permissions can be requested and used by apps installed on Android
devices
2 Copy the LG ConnectedCare installation file (app-release-#.#.#.apk) to a USB flash drive.
3 After connecting the USB flash drive to the Android Box, check the contents of the memory in File
Manager.
4 Launch the LG ConnectedCare installation file.
5 Select Install on the installation screen and install LG ConnectedCare.
* Depending on the Android Box's performance, it may take from 1 to 2 minutes to install the app.

6 Click the Register button to register your Android device with LG ConnectedCare.
7 After entering the account number, click the [OK] button to confirm the account name.
8 If the name is displayed properly, click the Confirm button to finish registration.
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9 Check that the Android device has been properly registered with LG ConnectedCare.

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10 If the Android device has been connected, go to the [Device Management] tab and register the Display
Monitor.
11 You can click on the [REGISTER] button and register by entering the [IP Address] of the Display Monitor
or register by entering the Android IP address and 3333 port in the [Ez Settings] > [Server Settings] >
[control server] settings screen of the Display Monitor.
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Installing Windows Agent SW

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1 Run the Windows Agent installation file of your LG ConnectedCare.

2 When the Setup window appears, click the [Install] button to proceed with Agent installation, then click
the [Finish] button to complete the installation.
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Launching Windows Agent

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1 Once Windows Agent installation is complete, a LG ConnectedCare Start shortcut icon will be created,
and the Tray Icon will launch on the lower right side.

2 Before running the LG ConnectedCare Windows Agent, make sure that Windows is set to the current
time.
3 Right-click the Tray Icon to display the [Open] and [Exit] buttons.

4 Clicking the [Exit] button will close the LG ConnectedCare Windows Agent.
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5 If you click the [Open] menu, it displays the menu item to register the Agent. Click the [Register] button
to register the Agent to the LG ConnectedCare server.
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6 Enter the account number issued when you registered the account to LG ConnectedCare and select the
[Ok] button. (To cancel the registration, click [Cancel])
7 Verify the account number and name you have entered and select the [Confirm] button.
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8 Enable the [Check For Update] function to automatically download and install the latest version of the LG
ConnectedCare app.

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9 Toggle [ON] to enable or [Off] to disable the server connection.
10 Click the [Reset] button to terminate the server connection and reset the account information.
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Registering the LG model Signage Monitor on the Windows Agent

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screen
1 Click the [Device Management] tab at the top left to go to the Signage monitor registration screen.

2 Click the [Register] button and select the model from the POPUP window.

3 Select type.

[Type] Description
[WEBSOCKET] Select COM Port and Baud rate.
[TCP/IP] Enter the IP address and port information.
[SERIAL] Set [Auto] and [Manual] information. (When they are on the same network)
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Device registration using the Server Settings menu in the LG model

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Signage Monitor (example)

1 In the [Menu]>[EZ Setting]>[Server Setting]>[Control Server] menu, set [Enable Server] to [On].
2 Enter the [Server IP (Version 4)] address and the [Port Number] 3333.
3 If the Signage Monitor has been properly registered to Windows Agent Media Player, [Server Status] will
automatically change to [Connected].

Once the Signage monitor has been properly registered, you can
check the table for information such as [No.] / [Model Name] /
[Registration Type] / [Detail Information] / [Status].
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USING LG CONNECTEDCARE
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LG ConnectedCare Access
When the installation and setup are complete, access the LG ConnectedCare service page in the web client.
The representative LG ConnectedCare service page by region is as follows. For detailed inquiries, please
contact our technical support.
Region Access URL
Asia/Pacific https://ap.lgconnectedcare.com
Europe https://eu.lgconnectedcare.com
North America/South America https://am.lgconnectedcare.com
The LG ConnectedCare home screen is divided into 3 functional areas as follows.
3

No. Item Description

1 Create account • You can create an account and log in. (Detailed description in the Create
and login area User Account and Login section)
• If you click Learn More, the LG ConnectedCare introduction page opens in
a new window.
2 Notice • You can check the notices registered by the admin.
• If you click the More button, you can check the list of all notices in a pop-
up.
3 Language • Select the language to be displayed on the screen.
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Create User Account and Login

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Create New Account
Account creation is required to use LG ConnectedCare.
1 Click the Create Account button at the bottom center of the LG ConnectedCare home screen, and then
go to the account creation screen.

2 If you agree to all terms and conditions in the [User Agreement] pop-up, you will be directed to the page
where you can enter [User Information]. There are two types of account creation on the home screen:
[Create Authority for New Account] and [Transfer Authority for the Account].
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The required fields and additional information fields for each account creation type are as follows.

Account [Create Authority for New Account] [Transfer Authority for the Account]
creation type
Required ID (Email), business name, region/ ID (Email), business name, region/country,
fields country, password, password password, password confirmation
confirmation
Additional Phone number Account ID (Email) and phone number of the
information person in charge to take over the permission
fields

• [Create Authority for New Account] is the account creation type you select to create a new account on LG
ConnectedCare.
• In general, you can select the type with [Create Authority for New Account]. [Transfer Authority for the
Account] is the account creation type you select when you sign up by transferring permission from a user
who has used LG ConnectedCare.
• If the person in charge who used LG ConnectedCare has changed, select to transfer the permission for LG
ConnectedCare from the previous person.
• In this case, in the [ID (E-Mail) of the Account to Transfer Authority], among the [Transfer Authority for the
Account] type fields, enter the [ID (Email)] of the person in charge who was using LG ConnectedCare, and
enter the ID of the new person in [ID (Email)] in an email format.
• After filling out each field, click the [Request] button to complete the application for account creation.
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NOTE

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• Account creation is completed after approval by the top admin for each region.
• For information on account approval, refer to the [Management] > [Registration Request] menu.
• If you create an account using the [Create Authority for New Account] type, you can select either an admin
or an account manager when the approval is made in the [Management] > [Registration Request] menu.
• If you create an account with the [Transfer Authority for the Account] type, the user type is set to be the
same as the [ID (E-Mail) of the Account to Transfer Authority] and cannot be changed.
• The password must be 8-20 characters long and a combination of the English alphabets, numeric
characters, and special characters (! @ # $ % ^ * + = -).
• Entering an incorrect password 5 times disables access for 30 minutes.
• There are two ways to create an account: requesting to create an account on the home screen and
the admin sending an invitation email. How to send an invitation email is guided in detail in the [User
Management] menu of the [Management] menu.
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Login
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• When the application for LG ConnectedCare account creation is approved, you can log in.
• After entering the [ID (Email)] and [Password] created when creating an account in the [ID] and [Password]
fields on the home screen of LG ConnectedCare, click the [Login] button to proceed with the login process.
• Click the [Save ID] radio button at the top left of the Login button to save the entered ID based on browser
cookies.
• When user authentication is completed, the login is approved, and after logging in, it switches to the
[Dashboard] screen, the first screen of LG ConnectedCare.

NOTE
• If [2-Step Verification] is enabled in [Management] > [Profile] after logging in, the Google OTP
authentication step appears when you click the [Login] button.
• If the password you entered is incorrect, you can proceed to retrieve the password by clicking the [Forgot
Your Password?] button.

Logout
If you click the button at the top right while logged in to LG ConnectedCare, a menu will appear at the
bottom.

Click [Logout] in the sub-menu to go to the LG ConnectedCare home screen.

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Screen Layout

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When you log in to LG ConnectedCare, the dashboard screen is the first thing you see. This section describes
the screen layout after login, not the dashboard screen.
2
1 4
3

The description of each area of the screen layout after login is as follows.
No. Item Description
1 Left Menu Bar • Click to expand the left menu bar to .

• Click to go to the [Dashboard] screen. When the left menu bar

expands, it appears as .

• Click to go to the [Device Management] screen. When the left

menu bar expands, it appears as .

• Click to go to the [Issue Management] screen. When the left

menu bar expands, it appears as .

• Click to go to the [Management] screen. When the left menu bar

expands, it appears as .

• Click to go to the [Settings] screen. When the left menu bar

expands, it appears as .

2 Logo • Click to go to the [LG ConnectedCare] dashboard tab and refresh the
screen.
3 Menu Details • Details of the selected menu screen are shown in the left menu bar.

4 Top Navigation Bar • Click to go to the [Site Map] screen.

• Click to open the notice pop-up at the bottom. In the [Notice]
pop-up, the latest 5 notices registered by the admin are displayed, and
if you click the [More] button, you can check the list of all notices in a
pop-up.
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Dashboard
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Displays in numbers and graphs the current and past key information of the device to which the logged-in
user has permission.

10
1
3
2

4 5 6

7 8 9

No. Item Description

1 Account Manager • You can filter all functions of the dashboard by the account manager.
Filter • When logging in as an account manager or account user, the filter is
not visible.
2 Device Summary • Displays in a graph summary information about the current connection
status of the device to which the logged-in account has permission.
• All devices: Total number of devices for which the logged-in account
has permission.
• Connected: Number of currently connected devices among all devices
to which the logged-in account has permission
• Disconnected: Number of currently disconnected devices among all
devices to which the logged-in account has permission
• New: Displayed when there is a newly registered device within the last
24 hours.
3 Device Issue • Displays in a graph summary information about the current issue
Summary status of the device to which the logged-in account has permission.
• Issues with error status are marked with an icon.
• Issues with warning status are marked with an icon.

4 No Response • Displays in a graph the incidences of No Response in the last week of

the device to which the logged-in account has permission.
• Compares in stacked bar graphs the display and daily incidences of No
Response of the media player for the same day of the week this week
and last week.
• When clicking the graph area, the number, alias, IP address, downtime,
and details of the corresponding device are displayed in the list.
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No. Item Description

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5 Issue Type • Displays in a graph the percentage of each issue type of the device to
which the logged-in account has permission.
• When clicking the graph area, the number, alias, IP address, and details
of the corresponding device are displayed in the list.
• CPU Usage(Mediaplayer), Memory Usage(Mediaplayer),
Response(Mediaplayer), Disk Usage(Meidaplayer), Available
Storage(Mediaplayer) etc.
6 Issue Trend • Displays in a graph the trend of issue occurrences in the last week of
the device to which the logged-in account has permission.
• Compares in a line graph the number of occurrences of errors and
warning issues by the same day of the week this week and last week.
7 No signal • Displays in a graph the trend of No Signal symptom occurrence in the
last week of the device to which the logged-in account has permission.
• Compares in a histogram the number of No Signal symptom
occurrences on the same day of the week this week and last week.
• When clicking the graph area, the number, alias, IP address, total
number of No Signal occurrences, last input, and details of the
corresponding device are displayed in a list.
8 RTT Average • Displays in a graph by section the last week's average RTT value of the
device to which the logged-in account has permission.
• The section of RTT average value is divided into less than 500ms,
500ms - 1000ms, 1000ms - 1500ms, 1500ms - 2000ms, and more
than 2000ms.
• When clicking the graph area, the number, alias, IP address,
RTT average, RTT maximum, RTT minimum, and details of the
corresponding device are displayed in a list.
9 Temperature • Displays in a line graph the trend of average temperature value for the
last week of the device to which the logged-in account has permission.
• If the daily maximum and minimum values are recorded, they are
displayed as areas.
10 Last Update Time • This is the time of the most recent dashboard page reload. The
expression changes as the time zone and date display format in
[Administration] > [Profile] are changed.
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NOTE
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• [License Issue Notice] is output if there are licenses or devices that meet the conditions below among the
licenses of the account you are logged in to.

Output Condition Output Contents Clicking the Detail button

When there is a device • Go to the device management page (filter

There are devices that
whose device license status is [License Status] ‘[Unassigned]’, ‘[Expired]’ are
will be deleted soon.
[Unassigned] or [Expired] checked and the filter area is expanded)

When there is a license • Move to the license page under management

There are licenses
whose license status is (filter [License status] ‘[Invalid Soon]’, ‘[Expire
that will not be
[Invalid Soon] or [Expire Soon]’ are checked and the filter area is
available soon.
Soon] expanded)
When there is a device • Go to the device management page (filter
There are devices that
whose device license status is [License Status] ‘[Expire Soon]’ is checked and
will expire soon.
[Expire Soon] the filter area is expanded)

Device Management
Lists and checks the list of devices to which the logged-in account has permission.
Site Structure Tree
The page configuration for each [Site] structure tree on the device management screen is as follows.
1
6 7
No. Item
1 Site Structure
Tree
2 Device Location
3 Search
4 View Mode
5 Filter
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2
10
3
4 5
8
Description
• Displays the structure of the site, location, and store rankings by the account
manager.
• [Site]: Device site information
• [Location]: Device installation location information
• [Store]: Device installation store information
• In the [Edit Site] menu, you can add, edit, or delete [Site] > [Location] >
[Store] information for each account manager. [Site] > [Location] > [Store]
designation of individual devices is supported through the [Move] menu after
entering [Select Mode].
• Displays the [Site], [Location], and [Store] information of the selected device.
• Search the model name, device name, and serial number for the device list of
the selected device location.
• Views the searched device list according to the view mode.
• : View mode based on device thumbnail image
• : List-based view mode
• Provides a function to expand/hide the filter area when clicked.
• Connection status (connected, disconnected), device type (WebOS, Windows,
Android, display), issue level (error, warning, normal), registration time (new
registration), license status (unassigned, assigned, expire soon, expired), and
model are provided as filters.
• For the model filter, you can select a model to apply as a filter value among
the device model types in the device list. If you do not select a model filter
separately, it is filtered by the entire model.
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No. Item Description

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6 Select Mode • When clicked, individual devices in the device list can be selected, and Multi-
Control, Move, and Set a Group for the selected device are possible.
7 Total License • When clicked, the [Total License Status] pop-up of the site selected in the
Status sidebar is displayed. You can check the number of licenses for each status:
[Total], [In Use], [Expire Soon], [Available], [Invalid Soon].
8 Excel download • Download the device list in the selected device location as an Excel file.

9 Device Count • Displays a list of checked devices according to site structure and filters.
• Displays [Device Type], [Connection], [Model Name] (device name), [Serial
Number] (IP address), [Business Name], [Site] > [Location] > [Shop], [Group],
[License Status] and [Detail Information] for each device.
• The device list can be selected so that it can be displayed in 10, 30, 50, or 100
items.
• When selecting an individual row in the device list or clicking the detail
icon, move to the detailed information page of an individual device only when
the license status of the device is not [Expired] or [Unassigned].
10 Last Update • This is the time of the most recent device management page reload.
Time The expression changes as the time zone and date display format in
[Administration] > [Profile] are changed.

NOTE
• If the value of the device license status column in the device list is [Expired] or [Unassigned], you cannot
check the detailed information of the device.

Assign License
If the Auto License Assign setting is not turned on, you need to select a device to assign a license. After
entering [Select Mode] and selecting a device, you can proceed with license assignment by clicking the
[Assign License] button, at this time, if a device to which a license has already been assigned is selected, the
license is assigned excluding that device. Select the license purchase ID from the drop-down menu and then
select the license to assign to proceed with license assignment.

NOTE
• If the number of available licenses remaining in the selected license plan is less than the number of selected
devices, clicking the Assign button displays a pop-up message indicating that assignment is not possible
because the number of available licenses is less than the number of selected devices, and exits.
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Multi-Control

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After entering [Select Mode], when selecting a device and clicking the [Multi-Control] menu, a pop-up will
appear indicating that multiple control is not possible if licenses are not assigned to the selected devices.
If devices with assigned licenses are mixed, a pop-up will appear asking if you want to select only devices
with assigned licenses. If you confirm, a pop-up will appear asking if there are devices with different model
names among the selected devices. If devices with different model names exist, it selects the model name
that will be the basis for performing multi-control operations. When the reference model name is selected, it
selects the main device. The main device is the reference for synchronizing the setting values of multi-control
operation to control multiple devices. The functions that support [Multi Control] are Power On, Screen On,
Overview, Display, Audio, General, and EZ Settings among the functions provided in [Device Details]. As it is
some of the sub-functions provided in device [Details], the sub-functions may vary depending on the model,
firmware, etc.

NOTE
• Windows and Android media players do not support multi-control.
• Firmware updates may not be supported depending on the low-end model.
• Multi-control is not supported for unassigned devices.

Move
-- After entering [Select Mode], select a device and click the [Move] menu to display a pop-up. The left area
of​the pop-up contains a drop-down menu where you can select Other Sites > Location > Store within the
selected account manager, and the right area lists the selected devices.

Set a Group
When selecting a device after entering [Select Mode], if only devices with unspecified groups (marked with -
in the group column) are selected, the [Set a Group] menu is enabled. When clicking the [Set a Group] menu,
a pop-up will appear where you can set a new group for the selected device. When selecting a group name
from the drop-down menu to select a group name, and selecting [New Group] from the drop-down menu to
select a group name, an input window appears to create a new group. When entering a new group name, the
screen switches to the first pop-up window of Set a Group, and the newly entered group name is added to
the drop-down list that selects a group name.
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Group(s) Structure Tree

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The page configuration for each [Group(s)] structure tree of the device management screen is as follows.

1 2
11

3 7 8

4 5 6
9
10

No. Item Description

1 Group(s) Structure • Displays group information by the account manager.
tree • If a group is not specified in the admin's sub-device, the group list is not
displayed.
• In the [Edit Group] menu, you can edit or delete group information for
each account manager. If there is no account manager subgroup, no
functions are available in the [Edit Group] menu. Adding a group for the
account manager's device is supported through the [Set a Group] menu
after entering [Select Mode] in the site structure tree.
2 Device Location • Displays the [Group(s)] information of the selected device.

3 Operation Settings • Sets information related to device operation.

4 Select Mode • When clicked, individual devices in the device list can be selected, and
[Move to Group] and [Ungroup] are available for the selected device.
5 Multi Control • Devices within the same group can be multi-controlled.
• Windows and Android media players do not support multi-control.
 35

No. Item Description

ENGLISH
6 Compare Settings • You can compare the settings data of devices within the same group.
Data • Displays each device's device type, model name (device name), serial
number (IP address), input, video mode, screen size, DPM (standby mode),
time and date, No IR Power Off (4 hours), No Signal Power Off (15
minutes), power on schedule, and power off schedule.
• Items with different settings from the Main Device are marked in red text.
7 View Mode • Views the searched device list according to the view mode.
• : View mode based on device thumbnail image
• : List-based view mode
8 Filter • Provides a function to expand/hide the filter area when clicked.
• If there is no change to the selected filter after expanding the filter
area, the [Apply] button and [Reset] button at the top of the filter are
disabled.
• Connection status (connected, disconnected), device type (WebOS,
Windows, Android, display), issue level (Error, Warning, Normal),
registration time (new registration), license status (unassigned, assigned,
expire soon, expired) and model are provided as filters.
• For the model filter, you can select a model to apply as a filter value
among the device model types in the device list. If you do not select a
model filter separately, it is filtered by the entire model.
9 Device Count • Displays the total number of devices in the selected group.

10 Device List • Displays a list of checked devices according to site structure and filters.
• Displays [Device Type], [Connection], [Model Name] (device name), [Serial
Number] (IP address), [Business Name], [Site] > [Location] > [Shop],
[Group], [License Status] and [Detail Information] for each device.
• The device list can be selected so that it can be displayed in 10, 30, 50, or
100 items.
• When selecting an individual row in the device list or clicking the
detail icon, move to the detailed information page of an individual
device only when the license status of the device is not [Expired] or
[Unassigned].
11 Last Update Time • This is the time of the most recent device management page reload.
The expression changes as the time zone and date display format in
[Administration] > [Profile] are changed.
 36

When checking the [Device Management] page with the [Group(s)] structure tree, when clicking the account
manager name in the [Group(s)] structure tree area, you can check a list of devices to which the group is
ENGLISH

assigned among all devices to which the account manager has permission. In the [Site] structure tree area,
only devices that have been group-set can have a group. Even if the account manager has more than one
device with permission, if there is no device assigned to a group, click the account manager name in the
group(s) structure tree and the following notification will appear.

When clicking the [Group(s)] menu at the top of the [Group(s)] structure tree, the topmost account
manager's group in the [Group(s)] structure tree is switched to the device list page. When the user reaches
the desired [Group(s)], the device list is filtered by group. Select a specific subgroup under [Account
Manager] to check a list of devices assigned to that group. When clicking [Operation Settings] at the top
of the device list, you can set [Operation Time], [Threshold], [Auto Cloning Data], and [Auto Update]. In the
[Operation Settings] menu, you can set internal business policies and efficiently manage devices in the same
group.
 37

[Operation Time]
After entering the [Operation Settings] menu, you can specify Coordinated Universal Time (UTC) for devices

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in [Group(s)] and set the start and end times for each day of the week.

NOTE
• The operation time must be set to enable device issue history that is recorded in the [Dashboard].

[Threshold]
After entering the [Operation Settings] menu, you can set [Trouble Notice by Threshold Exceed] and
[Threshold Settings] for devices in [Group(s)].
• [Trouble Notice by Threshold Exceed]: Click the [Add] button of the [Trouble Notice by Threshold Exceed]
to set up to 3 email and message types to receive failure notifications per group.
• [Threshold Settings]: Click the [Edit] button of [Threshold Settings] to set the threshold value to determine
the device status for every 23 items as a warning or error. It is possible to set [Enable] and [Email
Notification] for the threshold items. [Email Notification] can be selected as On only when [Enable] is
selected as On. However, for some items whose threshold category is set to Self-diagnosis, the user cannot
directly set the threshold, and only set [Enable] and [Email Notification]. CPU Temp. (Mediaplayer), Display
Temp., Sensor (Humidity), Sensor (Door Open) can be set by the user, but the category is Self-diagnosis.

NOTE
• To receive device failure notifications by email, set the email notification in [Threshold Settings] to On, and
register at least one email to receive in [Trouble Notice by Threshold Exceed].
 38

If you check the device failure threshold criteria table below, you can refer to the threshold settings by
checking the recommended warning level and recommended error level for each item. By checking the
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description of each item, you can determine whether to enable thresholds and whether to receive email
notifications. For solutions for each item, when an issue occurs, it must be checked first to resolve it.
Device Failure Threshold Criteria Table

No. Item Recommend- Recom- Description Solutions

ed Warning mended
Level Error Level
Y20 Group Immediately -
Configuration (cannot be
Detection changed by
the user)
R02 No response
from Display
O01 No video signal - Immediately Signal • Require operation confirmation
to Display (cannot be determination of input device
changed by • Require confirmation of input
the user) setting
O02 CPU
Temperature
O03 Display See “Temperature Sensor Temperature • In case of an error, it is necessary
Temperature Type by Model Group” (main) to check whether the sensor is
See “Temperature Priority by broken.
Model” Temperature • Depending on the sensor’s
(blu) position, the product may forcibly
shut down during measurement of
Temperature a high temperature.
(external) • To check the recommended
Temperature warning level and recommended
(front) error level, it is necessary to
set according to the guide for
Temperature (psu) each model (see “Temperature
Sensor Type by Model Group” and
Temperature “Temperature Priority by Model”
(bottom) tables at the same time).

Temperature (top)
P01 Failure Immediately - Detection of • Need to check the device's
Prediction (cannot be LED and housing diagnostic information
changed by abnormalities • Device [Details] > [Diagnosis]
the user)
Y07 Display’s No When there is no • Check external input
Signal Power input for more
Off(15Min) is than 15 minutes
NOT OFF
Y08 Display’s No IR Immediately -
Power Off(4hour) (cannot be
is NOT OFF changed by the
user)
Y09 CPU Usage 100 % - CPU Usage • Follow user settings
Y10 Memory Usage 95 % - Memory usage • If the available memory falls
below 105 MB, remove apps in
the background, and if it falls
below 47 MB, remove apps in
the foreground.
Y11 Available 1000 MB - Hard disk • The memory available to the user
Storage availability is divided, but 100% can be used.
 39

No. Item Recommend- Recom- Description Solutions

ed Warning mended

ENGLISH
Level Error Level
Y30 Diagnosis Immediately Immediately
(cannot be (cannot be
changed by changed by
the user) the user)
Y31 FAN Immediately - Fan (CL): Closed • In case of an error, check
(cannot be Loop Fan (for for FAN failure and foreign
changed by internal air substances.
the user) circulation)
Y32 Humidity 90 % - Determination of • In case of an error, it is
condensation necessary to check whether the
sensor is broken.
Y33 Door Open 5 min - Determination • Require to check whether the
of the housing door of the housing is open
opening
Y34 Panel(BLU) Immediately - Determined that • In case of an error, it is
(cannot be a problem has necessary to check whether the
changed by occurred in the LED Driver is broken.
the user) LED driver which
controls the
panel
Y35 Pixel Immediately - RGB pixel sensor • When detecting the same color,
(cannot be value detected it is necessary to check whether
changed by by Screen Fault there is a problem with playing
the user) Detection the video or whether the panel
is abnormal. (Require BDT
representative’s confirmation)
Y36 Filter Alarm Immediately - Determined that • Need to check if the internal
(cannot be air circulation is filter of the housing needs to be
changed by being restricted replaced.
the user) when the
gap between
the internal
and external
temperature is
high.

Y37 Impact Immediately - Impact detection • Need to check the device for
Detection (cannot be determination impact
changed by
the user)

Y38 Volume 10 - Determining the • Need to check the volume level

set volume level setting, registered as an issue
even when set as mute

R01 No response
from
MediaPlayer
Y01 CPU usage
Y02 Memory usage
Y03 Disk usage

NOTE
• The guides for the area marked in red in the device failure threshold criteria table will be added sequentially
in future versions.
 40

Since the threshold can be managed in a group unit, it is necessary to establish and manage the internal
business policies that set devices into groups. In the threshold list, the device failure code P01​determines
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failure in the following two cases.

-- When an abnormal temperature for the 3rd generation LED Signage model is observed
-- When there is a problem with the fan of the housing model
If P01 is enabled and the issue occurs, go to the corresponding device [Details] page, then a device
abnormality detection pop-up appears. If an abnormality detection pop-up appears, you can check and
respond to detailed abnormality information in [Diagnosis] on the device [Details] page.

In particular, among the threshold setting items, the Display Temperature (device failure code O03) and FAN
(device failure code Y31) are largely influenced by the model group and model. If careful issue management
is required for the Display Temperature items among the thresholds, set the group differently for each model
group (general type, outdoor type) or by model (general model, outdoor type > window facing, outdoor type
> open frame, outdoor facing > housing) during Set a Group. For device failure code O03 in the threshold list,
set the threshold by referring to “Temperature Priority by Model” for “Temperature Sensor Type by Model
Group” below.

Temperature Sensor Type by Model Group

Display Model Sensor Type Description

Group
General Type Temperature (main) Mainboard temperature
Temperature (blu) Temperature at BLU position
Temperature (external) Product external temperature
Temperature (front) Front panel temperature

Outdoor type Temperature (psu) Temperature at PSU position

Temperature (bottom) Temperature at the bottom side of the
product
Temperature (top) Temperature at the top side of the
product
 41

Temperature Priority by Model

ENGLISH
Classification Model Priority Temperature
General Type - Temperature (main) More than 85
49XS2E Temperature (main) More than 85
55XS2E Temperature (main) More than 85

Outdoor type > 75XS2C/E Temperature (main) More than 85

Window Facing 49XS4F Temperature (top) 80 or higher
55XS4F Temperature (top) 80 or higher
75XS4G Temperature (top) More than 80
32XF1E Temperature (bottom) 80 or higher
49XF3E Temperature (top) 80 or higher
Outdoor type >
55XF3E Temperature (top) 80 or higher
Open Frame
75XF3C Temperature (top) 80 or higher
75XF3ES Temperature (top) 80 or higher
49XEB3E Temperature (bottom) 90 or higher
55XE3C Temperature (front) 90 or higher
Outdoor type >
75XE3C LCM 90 or higher
Housing
49XE4F Temperature (front) 85 or higher
55XE4F Temperature (front) 85 or higher

For device failure code Y31 in the threshold list, set the threshold value by referring to the following [FAN
Sensor Type by Model Group].

FAN Sensor Type by Model Group

Display Model Sensor Type Description

Group
Fan (CL) Closed Loop Fan (for internal air circulation)
Outdoor type
Fan (OL) Open Loop Fan (for external air circulation)
 42

Auto Cloning Data

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After entering the [Operation Settings] menu, you can upload the settings data cloning file for the devices in
the [Group(s)] to the server, and set it to be applied when the next device power state is turned on. Only one
settings data cloning file for each [Group(s)] can be uploaded to the server, and when an additional upload is
attempted, the latest uploaded file is designated.

Item Description
File Upload • Uploads settings data cloning files to the server.

File Name • Shows the name of the settings data cloning file uploaded to the server.
Applicable Model • Shows the names of models for which settings data cloning is possible.
Name
Uploaded date • The time when the settings data cloning file was uploaded to the server.
Enable Auto • Sets whether to enable the Auto Cloning of Setting Data function.
Cloning
Delete • Deletes the settings data cloning file uploaded to the server.
• You can see the model name, serial number, alias, and cloning status of devices in
Result
the Device Group.

Auto Update
After entering the [Operation Settings] menu, you can select the firmware file uploaded to the server for
the device in [Group(s)] and set it to be applied when the next device power state is turned on. For each
[Group(s)], only the device model within the group may be designated as one firmware file.
Item Description
• You can select the firmware file uploaded to the server.
• If a device in a group has more than one model, select a representative model to
Select F/W
perform [Auto Update]. You can select the firmware file for the selected model,
and devices other than that model do not perform the auto update function.
File Name • Displays the name of the firmware file uploaded to the server.
Applicable Model • Displays the name of the model for which firmware update is available.
Name
Uploaded date • The time the firmware file registered on the server is selected for auto update.

Enable Auto Update • Set whether to use the firmware file auto update function.

Delete • Deletes the settings data cloning file uploaded to the server.
• Checks whether to perform the firmware auto update for each device in
Result
[Group(s)].

NOTE
• Some low-end models may not support firmware updates.
 43

Move to Group

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After entering [Select Mode], select a device and click the [Move to Group] button to move to an existing
group created under the same account manager for some devices in the group.

Ungroup
After entering [Select Mode], select a device and click the [Ungroup] button to release the group assigned
for the selected device. Ungrouped devices can no longer be checked in the [Group(s)] structure tree of the
[Device Management] page.
To manage the device by group, go to the [Site] structure tree and assign a new group to the device. (See
“Set a Group” on page 33)

Compare Settings Data

You can check the settings data comparison result of the device assigned to the selected [Group(s)]. The
device with the smallest IP address among the devices in the group is automatically designated as [Main
Device] in the [Compare Settings Data] menu. The list of setting data to compare is as follows:
Device type, model name (device name), serial number (IP address), video mode, screen size, DPM (standby
mode), time and date, No IR Power Off (4 hours), No Signal Power Off (15 minutes), power on schedule,
power off schedule. For items with settings different from [Main Device] , the settings data are displayed in
red.
 44

Issue Management
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In the [Issue Management] menu, you can check the issue occurrence status of the device to which the
logged-in account has permission in a list. The page configuration of the [Issue Management] screen is as
follows. Since the [Site] structure tree and the [Group(s)] structure tree have the same tree loading logic as
“Device Management”, separate description is omitted.

2
1
5

3 7

No. Item Description

1 Site • Displays the structure of the site, location, and store rankings by the account
Structure manager.
Tree • [Site]: Device site information
• [Location]: Device installation location information
• [Store]: Device installation store information
Group(s) • Displays group information by the account manager.
Structure • If a group is not assigned to the admin's sub-device, the group list is not displayed.
Tree
2 Device • If ① is selected as the [Site] structure tree, it displays [Site], [Location], and [Store]
Location information of the device.
• If ① is selected as the [Group(s)] structure tree, it displays the [Group(s)]
information of the device.
3 Download • Downloads the device list in the selected device location as an Excel file.
to excel
 45

No. Item Description

ENGLISH
4 Issue List • Displays a list of issues inquired according to site structure or group structure and
filters.
• Displays model name, alias, issue code, issue type, issue level, threshold, current
status, issue occurrence time, resolution time, and detailed information for each
issue. If the current status is [Not Resolved], the resolution time is blank.
• The issue list can be selected so that it can be displayed in 10, 30, 50, or 100 items.
• Select an individual row in the issue list or click the detail icon to go to the detail
information page of the individual device for the issue only when the license status of
the device is not [Expired] or [Unassigned].
5 Last • This is the time of the most recent device management page reload. The expression
Update changes as the time zone and date display format in [Administration] > [Profile] are
Time changed.
6 Filter • Provides a function to expand/hide the filter area when clicked.
• If there is no change to the selected filter after expanding the filter area, the [Apply]
button and [Reset] button at the top of the filter are disabled.
• Issue Level (Error, Warning), Issue Status (Resolved, [Not Resolved]), Issue Type
(Response (Mediaplayer), CPU Temp. (Mediaplayer), CPU Usage (Mediaplayer),
Memory Usage (Mediaplayer), Disk Usage (Mediaplayer), Response (Display), Display
Temp., No Signal Power Off (15 minutes), No IR Power Off (4 hours), CPU Usage
(Display), Memory Usage (Display), Available Storage (Display), Misconfiguration,
Sensor, LED Signage, Failure Prediction, Signal Check), and model filter are provided.
• For the model filter, you can select a model to be applied as a filter value among the
model types of the device where the issue occurred in the issue list. If you do not
select a model filter separately, it is filtered by the entire model.
7 Device • Displays the total number of devices in the selected device location.
Count

NOTE
• How to resolve issues efficiently using LG ConnectedCare
-- Enter the [Issue Management] menu to resolve issues that have occurred on the device. If you expand the
[Filter] area, select “Unresolved” for [Issue Status], and click the Apply button, you can check the list of
issues that have not been resolved. You can check the current value of the device in [Overview] > [Device
Status] by clicking [Details] of the issue. You can check the [Issue Level] and [Threshold] of the issue, and
check the “Tips for Efficient Operation Using LG ConnectedCare” in the “[Threshold]” section of this
document to respond to issues.
 46

Management
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The page configuration of the management screen is as follows.

1 2

No. Item Description

1 Management Sub-
Menu List
2 Selected
Management Sub-
Menu
3 Menu Detail Screen
• Displays a list of sub-menus of the Management menu.
• The types of sub-menus are different for each user type (see
[Configuration of Management Sub-Menu by User Type]).
• Displays the [Management] sub-menu selected by the user.
• Click the [Management] menu on the left menu bar to enter, and
[Profile] is loaded.
• Displays the detailed screen of the selected [Management] sub-menu.

The [Management] sub-menu looks different depending on the user type of the logged-in user and the
LG ConnectedCare function permissions granted to individual users. For a description of user types, see
[Understanding LG ConnectedCare Users] section.
 47

Configuration of Management Sub-Menu by User Type

ENGLISH
User Type Management Sub-Menu
Admin Profile, Account Management, Delete Devices, License, History
Account Manager Profile, User Management, Delete Devices, License, History, Registration Request
Account User Profile

NOTE
• When a ConnectedCare API user logs in, the Manage submenu displays the Profile, License, and Delete
Devices tabs.
 48

LG ConnectedCare Function Permissions that can be Granted by User Type

ENGLISH

LG LG Description Admin Account Account

ConnectedCare ConnectedCare Manager User
Functions Functions
(Large (Small
Category) Category)
Device Management
Modify Grant edit permission to all editable O O O
Information items in the [Device Management]
menu
Device Control Grant control permission to all O O O
controllable items in the [Device
Management] menu
Site Settings Grant read/write permission to O O X
the [Site Settings] menu in the
[Site] structure tree of the [Device
Management] menu
Set a Group Grant read/write permission to the O O X
[Edit Group] menu of the [Group(s)]
structure tree of the [Device
Management] menu
After entering [Select Mode] in the
[Site] structure tree of the [Device
Management] menu, grant permission
for the [Set a Group] menu
Management
Account Grant permission to the [Account O X X
Management Management] menu of the
[Management] menu
User Grant permission to the [User X O X
Management Management] menu of the
[Management] menu
Delete Devices Grant permission to the [Delete O O X
Devices] menu of the [Management]
menu
History Grant permission to the [History] O O X
menu of the [Management] menu
Thumbnail Size
Set Default Decide whether to collect data X O X
(default size) for each device to which
the account manager has permission
Set Enlarge Decide whether to collect data X O X
(enlarged size) for each device to
which the account manager has
permission

NOTE
• The [Management] sub-menu basically looks different for each user type, but it may also vary depending
on the LG ConnectedCare function permissions granted to individual users. The following is a table of [LG
ConnectedCare Function Permissions that can be Granted by User Type].
• ConnectedCare API users only have the ‘Delete Devices’ permission.
 49

Profile

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You can check and edit the logged-in user's profile information in LG ConnectedCare.

10

11

12

13

14

15

16
 50

No. Item Description

ENGLISH

1 [User Information] > • Checks the user's ID (in email format).

[ID (Email)]
2 [User Information] > • You can check and edit the user's business name.
[Business Name] • We recommend that you use your business name to represent your
account in LG ConnectedCare rather than your personal name.
• If the user type is account user, the item name is displayed as your
name.
3 [User Information] > • You can check and edit the user's region and country.
[Region/Country] • We recommend that you specify the region/country of the business
representing the account on LG ConnectedCare rather than the user's
personal region/country.
4 [User Information] > • You can check and edit the user's phone number.
[Phone Number] • You can enter numbers and “-”.
5 [Authentication] > • You can change your current password to a new password.
[Password] • The password must be at least 8-12 characters and a combination of
English letters, numeric characters, and special characters. ”->” The
password must be at least 8 characters. It must be set to a maximum of
20 characters with letters, numeric characters, and special characters (!
@ # $ % ^ * + = -).
6 [Authentication] > • If the user attempts to log in, you can decide whether to log in after
[2-Step Verification] additional authentication using Google Authenticator.
• When clicking the [Reset] button, 2-step verification is turned off.
7 [License] > [Auto • When a user connects a new device to LG ConnectedCare, set whether
License Assign] to automatically assign a license if there is an available license in the
account.
8 [License] > [Receive • Set whether or not to output related notification pop-ups when
Notice Popup] accessing the dashboard when there is a problem with the device or
license status of the user account.
9 [License] > [Receive • Set whether or not to receive related notification emails when there is a
Notice Email] problem with the device or license status of the user account.
• If it is set up, you will receive an email about device and license status
abnormalities every Monday at 9:00 am to the email address of the
account you signed up for LG ConnectedCare.
10 [General] > [Date • The date displayed in LG ConnectedCare can be selected in one of the
Format] three formats below.
YYYY-MM-DD, MM-DD-YYYY, DD-MM-YYYY.
11 [General] > [Time • The date and time zone displayed in LG ConnectedCare are changed
Zone] based on Coordinated Universal Time.
 51

No. Item Description

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12 [General] > [Agent • You can check and set the information update cycle of the Agent.
Polling Time] • It is visible only when the logged-in user type is an account manager.
13 [Account Number] • It is a unique number issued to the registered account.
• It is visible only when the logged-in user type is an account manager.
• If you check the account number before installing LG ConnectedCare on
the Signage monitor and enter the number, the webOS Agent for which
the account manager has permission will be installed.
14 [General] > [Windows • You can check the version information installed by default for the
Agent version] Windows Agent to which the logged-in user has permission.
• It is visible only when the logged-in user type is an account manager.
15 [General] > [Android • You can check the version information installed by default for the
Agent version] Android Agent to which the logged-in user has permission.
• It is visible only when the logged-in user type is an account manager.
16 [General] > [webOS • You can check the version information installed by default for the
Agent version] webOS Agent to which the logged-in user has permission.
• It is visible only when the logged-in user type is an account manager.
 52

Account Management
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If the logged-in user is the admin type, you can edit or delete the registered account manager information.
The [Account Management] menu is displayed only when logged in as the admin type. The [Account
Management] menu may not be displayed depending on the permissions for each account. For details, see
[LG ConnectedCare Function Permissions that can be Granted by User Type].

3 5 6 7
2 4

No. Item Description

1 Search • Search for account managers with ID (Email), name, and mobile
phone number in the list of account managers to which the user
has permission.
2 ID (Email) • Checks the account manager's ID (in email format).

3 Business Name • Checks the business name of the account manager.

4 Account Number • It is a unique number issued to the account manager.

5 Phone number • Checks the phone number of the account manager.

6 Details • Checks the detailed information of the account manager.

7 Delete • Deletes the account manager.

8 Number of Account • Displays the number of account managers.

Managers
 53

[Account Management] > [Details]

ENGLISH
1

10

11

12

13

14

15

16

17
 54

No. Item Description

ENGLISH

1 [User Information] > • Checks the account manager's ID (in email format).
[ID (Email)]
2 [User Information] > • You can check and edit the account manager's business name.
[Business Name] • We recommend that you use your business name to represent your
account in LG ConnectedCare rather than your personal name.
• If the user type is account user, the item name is displayed as your
name.
3 [User Information] > • You can check and edit the account manager's region and country.
[Region/Country] • We recommend that you specify the region/country of the business
representing the account in LG ConnectedCare rather than the
account manager's personal region/country.
4 [User Information] >
• You can check and edit the account manager's phone number.
[Phone Number]
5 [Authentication] > • You can modify the account manager's current password to a new
[Password] password.
• The password must be 8-12 characters long and a combination of
English letters, numeric characters, and special characters.
6 [Authentication] > • If the account manager attempts to log in, you can decide whether
[2-Step Verification] to log in after additional authentication using Google Authenticator.
• When clicking the [Reset] button, 2-step verification is turned off.
7 [License] > [Auto • When a user connects a new device to LG ConnectedCare, set
License Assign] whether to automatically assign a license if there is an available
license in the account.
8 [License] > [Receive • Set whether or not to output related notification pop-ups when
Notice Popup] accessing the dashboard when there is a problem with the device or
license status of the user account.
9 [License] > [Receive • Set whether or not to receive related notification emails when there
Notice Email] is a problem with the device or license status of the user account.
• If it is set up, you will receive an email about device and license
status abnormalities every Monday at 9:00 am to the email address
of the account you signed up for LG ConnectedCare.
10 [General] > [Date • When the account manager logs in, the date displayed in LG
Format] ConnectedCare can be selected in one of the three formats below.
YYYY-MM-DD, MM-DD-YYYY, DD-MM-YYYY.
11 [General] > [Time • When the account manager logs in, the date and time zone displayed
Zone] in LG ConnectedCare are changed based on Coordinated Universal
Time.
 55

No. Item Description

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12 [General] > [Agent • You can check and set the information update cycle of the account
Polling Time] manager's Agent.
13 [Assigned Role] • You can check and edit the permissions granted to the account
manager.
14 [Account Information] • It is a unique number issued to the account manager.
> [Account Number] • If you check the account number before installing LG ConnectedCare
on the Signage monitor and enter the number, the webOS Agent for
which the account manager has permission will be installed.
15 [Account Information] • The account manager can check and edit the version information
> [Windows Agent installed by default for Windows Agent for which the account
version] manager has permission.
16 [Account Information] • The account manager can check and edit the version information
> [Android Agent installed by default for Android Agent for which the account
version] manager has permission.
17 [Account Information] • The account manager can check and edit the version information
> [webOS Agent installed by default for webOS Agent for which the account manager
version] has permission.
 56

User Management
ENGLISH

In the [User Management] menu, you can edit or delete registered account user information and user
group information. The [User Management] menu is displayed only when you log in as an admin or account
manager. The [User Management] menu may not be displayed depending on the permissions for each
account. For details, see [LG ConnectedCare Function Permissions that can be Granted by User Type].

9
8 10

2 3 4 5 6 7

No. Item Description

1 Search • Search for account users with ID (Email), name, and mobile phone
number in the list of account users to which the user has permission.
2 ID (Email) • Checks the account user's ID (in email format).

3 Name • Checks the name of the account user.

4 Phone number • Checks the phone number of the account user.

5 User Group • Checks the user group of the account user.

• Account users manage their permissions through management by
user group.
6 Detail • Checks the detailed information of the account user.

7 Delete • Deletes the account user.

8 User Group Settings • You can set the account user to a specific user group.

9 Invite an User • Send an email inviting new account users.

• You can only invite users with email addresses that are not
previously registered with LG ConnectedCare.
10 Number of Account • Displays the number of account users.
Users
 57

License

ENGLISH
In the [License] menu, you can check the license list and status of the logged in user. The [License] menu is
displayed only when logged in as an account manager or administrator type.

4 6

No. Item Description

1 Account Manager • This is the menu where you can check the list of licenses by selecting
selection menu Account Manager.
• You can check the account manager list only when you log in as an
administrator type.
2 Purchase ID selection • This is a menu where you can select the purchase ID given when
menu purchasing a license and check license-related information
corresponding to the purchase ID.
3 Device status • This is an area where you can check the number of licenses in each
status (Total, In Use, Expire Soon, Available, Invalid Soon).
4 Download to Excel • This button downloads the list of licenses corresponding to the
selected account manager and purchase ID to Excel.
• In the downloaded file, you can cehck [Number], [License ID],
[Purchase ID(Period)], [Purchase Date], [Invalid Date], [Activate
Date], [Expire Date], [Status], [Model Name (Device Name)], [Serial
Number], [Site] > [Location] > [Shop], [Group].
 58

No. Item Description

ENGLISH

5 Filter • Provides a function to expand/hide the filter area when clicked.

• Provides a filter on the status of licenses.
• If not selected, you can check the list for all license statuses.
6 Number of licenses • Outputs the total number of licenses for the selected account
manager and purchasing ID.
7 License list • Displays the list of licenses retrieved for the selected account
manager, purchase ID, and filter value.
• Displays the [Number], [License ID], [Purchase ID(Period)], [Purchase
Date], [Invalid Date], [Activate Date], [Expire Date], [Status] for
each license.
• The serial number column for licenses that have no assigned history
is marked with ‘-’.
• The list of licenses can be selected to be displayed as 10, 30, 50, or
100 items.
 59

NOTE

ENGLISH
• For ConnectedCare API users, the license screen display will be changed as shown in the image below.
ConnectedCare API users can check the license status and list in the License tab.

1 2 3

No. Item Description

1 Total Capacity
(devices)
2 Usage Capacity
(devices)
3 Remaining Capacity
(devices)
4 Device Remaining
Graph
5 License list
• Displays the total number of devices an account manager can
register.
• Shows the number of devices that account managers have actually
registered using licenses.
• Displays the remaining number of devices that can be registered by
the account manager.
• If the remaining number is less than 10 and you plan to register
additional devices, you must purchase additional licenses.
• The number of used and remaining devices against the total
number of devices that can be registered by the account manager is
expressed as a bar graph.
• View the list of licenses your account manager has.
• You can check the license number, start date, end date, expiration
date D-Day, and device status for each license.
• If the expiry date D-Day is less than 2 months, you will need to
purchase additional licenses for that account user.
 60

Delete Devices
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The [Delete Devices] menu allows you to delete registered devices from LG ConnectedCare. Most of the
device functions are performed in the [Device Management] menu, but in the case of the [Delete Devices]
function, there is a management issue for business operation, so it is performed in the [Management] sub-
menu. The [Delete Devices] menu is displayed only when you log in as an admin or account manager. The
[Delete Devices] menu may not be displayed depending on the permissions for each account. For details, see
[LG ConnectedCare Function Permissions that can be Granted by User Type].

2 3 4 5 6 7 8

No. Item Description

1 Search • Search for devices by model name and serial number for a list of
devices to which the user has permission.
2 Type • Displays the individual device [Type].

3 Model Name • Displays the [Model Name] of individual devices.

4 Device Name (Serial

Number)
5 Business Name
6 Site > Location >
Shop
7 Group
• Displays the [Device Name] and [Serial Number] of individual devices.
• Displays [Business Name] of [Account Manager] with individual device
permissions.
• Displays the [Site] structure tree information of individual devices.
• Displays the [Group] given to individual devices.

8 Delete
9 Selected Item / Total
Item
• Click the Delete icon to determine whether to delete individual devices.
• You can delete multiple devices by clicking the Delete button after
selecting multiple devices.
• Displays the number of selected devices and the total number of
devices.
 61

History

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In the [History] menu, you can check access history and support history. The [History] menu is displayed only
when you log in as an admin or account manager. The [History] menu may not be displayed depending on the
permissions for each account. For details, see “LG ConnectedCare Function Permissions that can be Granted
by User Type”.

[History] > [Access History]

1 8

2 3 4 5 6 7

No. Item Description

1 Download to Excel • Download the entire access history in Excel.

2 ID (E-Mail) • Displays the ID (Email) of the account that performed login/logout.

3 IP Address
4 OS
5 Browser
6 Access Time
• Displays the access IP address of the client who performed login/
logout.
• Displays the OS information of the client who performed login/
logout.
• Displays the browser information of the client who performed login/
logout.
• Displays the time the login/logout was performed.

7 Event Type • Displays the login/logout type.

8 Number of Times • Displays the entire access history.

History Accessed
 62

[History] > [Support History]

You can check the action log of business support through LG ConnectedCare for the account for which the
ENGLISH

logged-in account has administrative permissions as a list.

1 9

2 3 4 5 6 7 8

No. Item Description

1 Download to Excel • Download all application details in Excel.

2 Business Name • Displays the business name of the account.

3 Date • Displays the date of business support through LG ConnectedCare.

4 Site > Location > Shop
5 Name
6 Serial Number
7 Type
8 Action
9 Number of Support
History
• Display the site structure tree information of the device that has
performed business support through LG ConnectedCare.
• Displays the name of the device that has performed business
support through LG ConnectedCare.
• Displays the serial number of the device that has performed business
support through LG ConnectedCare.
• Displays the type (category) of actions that performed business
support through LG ConnectedCare.
• Shows the actions performed to support the business through LG
ConnectedCare.
• Displays the total number of support history.

[History] > [License History]
1
3 5
6 7 8 9
No. Item
1 Account Manager
selection menu
2 Purchase ID selection
menu
3 Download to Excel
4 Filter
5 Number of license
history
6 Business name
7 Requester
63
ENGLISH
10 11 12 13
Description
• This is the menu where you can check the license history by
selecting Account Manager.
• You can check the account manager list only when you log in as an
administrator type.
• This is a menu where you can select the purchase ID given when
purchasing a license and check license-related information
corresponding to the purchase ID.
• This button downloads the list of licenses corresponding to the
selected account manager and purchase ID to Excel.
• Provides a function to expand/hide the filter area when clicked.
• Provides a filter for the type of license history action.
• If not selected, you can check the license history for all action types.
• Outputs the number of license records corresponding to the
selected account manager, purchase ID, and filter item.
• Displays the license history of which account manager as the
account manager’s [Business Name]
• Displays the subject that caused the corresponding license history.
Displays the system or user ID.
 64

No. Item Description

ENGLISH

8 Date • Displays the date the corresponding license history occurred.

9 License ID • Displays the license ID for that license.

10 Purchase ID • Displays the purchase ID of that license.

11 Type • Displays the operation type of the corresponding license history.

Displays the Assign, Invalid, Expired, and Device Deletion.
12 Action • Displays the status value change of the corresponding license history
in detail.
13 Description • Displays a description of the license history.
 65

Registration Request

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In the [Registration Request] menu, you can check the details of the registration request made by the invited
user through [User Management] > [Invite a User]. The [Registration Request] menu is displayed only when
you log in as an account manager type.

1 2 3 4 5 6 7

No. Item Description

1 ID (E-mail) • Displays the ID (Email) of the account that requested registration.

2 Name • Displays the name of the account that requested registration.

3 Country • Displays the country information of the account that requested

registration.
4 Phone number • Displays the phone number of the account that requested
registration.
5 Requested Time • Displays the date and time the account requested registration.

6 Decline
7 Accept
8 Number of Registration
Requests
• If you are rejecting an account registration request, click the Reject
icon.
• If you are accepting an account registration request, click the
Accept icon.
• Displays the total number of registration requests.
 66

Settings
ENGLISH

No. Item Description

1 Menu Language
2 User Manual Download
• You can select the language displayed on the LG ConnectedCare
client.
• 4 languages are currently supported: English, Korean, Chinese
(Simplified), Portuguese (Brazil)
• Download the user manual in your language.

3 Version & Release Note
4 Privacy Terms and
Conditions
5 Open Source Notice
6 Contact
• You can check the LG ConnectedCare version and release notes in
a new window.
• You can check the Terms and Conditions and Privacy Terms and
Conditions.
• You can check the contents of the open source notice in a new
window.
• This is the contact email for detailed inquiries.
• A response may take up to several days, so please check the user
manual for information on simple use.

NOTE
• When you log in as a ConnectedCare API user, you can check the ConnectedCare API List item in Settings,
and you can check ConnectedCare API related documents.
Open Source Software Notice
Information
To obtain the source code that is contained in
this product, under GPL, LGPL, MPL, and other
open source licenses that have the obligation to
disclose source code, and to access all referred
license terms, copyright notices and other
relevant documents, please visit
https://opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the
cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.