MOTHER DAIRY

About Mother Dairy

Mother Dairy was commissioned in 1974 and is a wholly owned subsidiary of the
National Dairy Development Board (NDDB). It was an initiative under Operation
Flood, the world's biggest dairy development programme launched to make India a
milk sufficient nation. Over the years, Mother Dairy has contributed significantly
in achieving this objective through a series of innovations and programmes. Today,
Mother Dairy manufactures, markets & sells milk and milk products including
cultured products, ice creams, paneer and ghee under the Mother Dairy brand. The
Company also has a diversified portfolio with products in edible oils, fruits &
vegetables, frozen vegetables, processed food like fruit juices, jams, pickles etc to
meet the daily requirements of every household.
The Company over the last many years has created a market leadership position for
itself in branded milk segment in Delhi & NCR through a robust network of its
booth and retail channels. It has expanded its reach to other regions in North,
South, East and West with its offering of Milk and Milk products pegging it among
the few companies to own such a vast channel of distribution in India.
Brand Mother Dairy sources a significant part of its requirement of liquid milk
cfrom dairy cooperatives and village level farmer centric organisations. The
Company is committed to uphold institutional structures that empower milk
producers and farmers through processes that are equitable. A significant portion of
its income is ploughed back into the value chain to support and maintain the
system.
Mother Dairy is an ISO 9001:2008 (QMS), ISO 22000:2005 (FSMS) and ISO
14001:2004 (EMS) certified organisation. Quality of milk is of paramount
importance for the company and hence it has invested extensively in installing hi-
tech automated machines to ensure high product quality/reliability and safety.
Safal, the fruit & vegetable arm of Mother Dairy was the first Company to organise
the F & V business in India. Today Safal is the market leader in organized fruit &
vegetable retail business in Delhi NCR and operates the largest number of F&V
Stores in Delhi NCR & in Bangalore. Safal was the first brand in India to launch
frozen vegetable in mid 90s. Over the years, the brand has gained significant
customer support and has become a household brand with market leadership and
presence across the country.
Safal also has a state-of-the-art plant in Bangalore which produces and sells around
23,000 MT of aseptic fruit pulp & concentrate annually and supplies to noteworthy
companies in food processing space like Coca Cola, Pepsi, Unilever, Nestle etc.
Safal also has a prominent presence across 40 countries viz., USA, Europe, Russia,
Middle East, Asia and Africa and exports Fresh Fruits & Vegetables (Grapes,
Banana, Gherkin, Onion, etc.), Fruit Pulp & Concentrate, Frozen Fruits &
Vegetables, etc.
The edible oils business under the brand name Dhara was launched under the
‘Operation Golden Flow’ programme of NDDB as a market intervention
programme to address a larger cause of the Indian farmers & consumers. Trust,
Purity and Taste are the hallmarks of Dhara cooking oil.
It has been a constant endeavour at Mother Dairy to stay connected with its
stakeholders. It is committed to bring happiness to every individual with its range
offering pure, hygienic and adulteration-free high-quality products which has been
the strength, differentiator and heritage of the brand over years.
In the effort to instil and spread happiness, the organisation creates a workplace
that is fulfilling and enriching for them. It constantly listens to its employees and
evolves its people practices. As a result, Mother Dairy has been recognised as a
Great Place to Work by Great Place to Work Institute in their annual survey. The
HR practices around the Concessionaire Management have been cited as Examples
of Excellent practices across all the organisations.
Values

Integrity
Mother Dairy ensure honesty, consistency and authenticity in our behaviour, words
and actions, irrespective of the situation and will focus on development of
character and wholeness.
Credibility
Mother Dairy inspire belief through our transparency, trustworthiness and
predictability (Integrity); demonstrate deep expertise based on scientific and
systematic inquiry (competence); take wise decisions based on big picture and
long-term view (sound judgment); listen to and work for interest of others by being
level headed and fair (relatively sensitive) and express enthusiasm and upbeat
emotions in our interactions inside and outside the organization.
Commitment
We will own and be accountable to our organization’s mandate/goals, constantly
challenge ourselves to perform better and align individual goals to organization’s
goals, and demonstrate strong work ethics and result orientation towards
achievement of organization mandate/goals.
Professionalism
We will continuously update ourselves in our functional domains and exhibit
knowledge, skills and attitudes which are aligned in doing our jobs, be timely and
consistent in attendance, be accountable and willing to go extra mile to complete
tasks and help others, communicating respectfully, stay calm and focused even in
most difficult situations, engage in positive communication and use good judgment
while carrying out our assignments
Innovation
We will engage in deliberate application of knowledge, information, imagination
and initiative to derive greater value from resources/processes and generate new
ideas that can be converted to useful products and services that are replicable and
create value.

1ST WEEK SUMMARY (8TH NOVEMBER – 11TH

NOVEMBER 2023)

Introduction -
On the first day, I received an introduction about
Mother Dairy from Farida Ma’am, and then induction
was started.

Farida Ma’am assign the task to write a report on

Mother Dairy. In the afternoon, I was directed to the
Production department to see the operational activities.
There I met Kiran Sir. He guided me through the
machinery and operations. He took me to the lab, where
he showed to measure pH levels in mango pulp and
other fruit pulps, assess the brix (sugar level), and
determine the colour of tomatoes. Kiran Sir also
provided insights into fruit preservation techniques.

2ND DAY(9-11-23) THURSDAY

Documentation and Shipping Details
Today I learnt the documentation of Export shipments. I
learnt what is invoice, Packing List, Bill of lading,
origin certificates, Quality documents and shipping bill
details.

3RD DAY(10-11-23) FRIDAY

Canning Industry Insights and Loading Section Visit

During the morning session of the third day, I was

given the task to research on canning industry, its
demand in India and other countries. In the afternoon, I
visited the loading section, observing the loading of
containers. I learned that each pallet contained four
drums. Additionally, I discovered that a single container
of 20’ feet could accommodate approximately 20
pallets, total around 80 drums in one container . I also
reviewed the export documentation, including an indent
document that outlined customer details, container, and
drum quantities, as well as container and vehicle
numbers. The day concluded with a session on
container-sealing procedures.