Augmentation Drill #L 6 (1-220) - Social Work and Social Welfare by Mendoza

SOCIAL WELFARE, POLICIES, AND PROGRAMS
Augmentation Drill #6
1. This refers to the programs, services and other activities provided under various
auspices to concretely answer the needs and problems of the member of society.
a. Social welfare d. Social security

b. Social services e. Welfare programs
c. Social work
2. Walter Friedlander defies it as the organized system of social services and institutions,
designed to aid individuals and groups to attain satisfying standards of life and health.
a. Social welfare d. Social security

b. Social services e. Welfare services
c. Social work
3. It conceives of the social welfare structure as temporary, offered during emergency

situations and withdrawn when the regular social system-the family and the economic
system- is again working properly.
a. Residual formulation d. Temporary formulation

b. Institutional formulation e. Transition
c. Transitional formulation
4. This sees social welfare as a proper, legitimate function of modern society.
a. Residual d. Temporary
b. Institutional e. Transition
c. Transitional
5. It is the profession which is concerned with man’s adjustment to his environment; a

person or groups) in relation to a person’s or their) social situation.
a. Social services d. Social security

b. Social work e. Social provision
c. Social welfare
6. It is generally considered as the formal recognition of social work as a profession in

the Philippines.
a. R.A. 4373 d. R.A 4377

b. R.A. 4473 e. R.A. 4437
c. R.A 7343
7. Also called people’s organization ad self-help groups, which are direct organizations
of the beneficiaries themselves.
a. Primary NGOs d. Public NGOs

b. Secondary NGOs e. People’s organization
c. Tertiary NGOs
8. Agencies composed of different profession providing services to the beneficiaries.

c. Tertiary NGOs
9. It is usually a network of NGO established for mutual assistance or for special

purposes.

c. Tertiary NGOs
10. A generic, all-encompassing term of not-for-profit groups, civic organizations,

community groups, people’s organization, social development agencies, foundations
and charitable institutions.
a. PACSA d. GO
b. PO e. MSSD
c. NGO
11. Mother of social work profession in the Philippines.
a. Associate Charities c. NGO

b. PACSA d. GO
12. The government body that administers the licensure examination for social work.
a. NASWEI d. DSWD
b. PASWEI e. MSSD
c. PRC
13. It is a network of overlapping social systems and social situations, including ecological
systems, cultures and institutions.
a. Social system d. Social functioning

b. Social environment e. Social services
c. Social situation
14. It is an impinging segment of the social environment.

b. Social environment e. Social welfare
c. Social situation
15. It means the interaction between the individual and his situation or environment.

b. Social environment e. Social provision
c. Social situation
16. Defied as the social recognized pattern of behaviors and activities expected from an
individual occupying a certain position in society.
a. Social role d. Position

b. Role e. Expected role
c. Status
17. To assist individuals and groups to identify and resolve or minimize problems arising
out of a disequilibrium between themselves and the environment.
a. Restorative/curative/remedial/ c. Developmental function

rehabilitative d. Improvement function
b. Preventive function e. All of the above
18. To identify potential areas of disequilibrium between individuals or groups and the
environment in order to prevent occurrence of disequilibrium.

b. Preventive function e. Both a and b
19. To seek out, identify and strengthen the maximum potential in individuals, groups
and communities.

b. Preventive function e. Both a and d
20. It is the skills that characterize a profession flow from and are supported by a fund of
knowledge that has been organized into an internally consistent system.
a. Knowledge d. Tested knowledge

b. Theory e. Systems of theory
c. Body of theory
21. It is a knowledge that has been established through scientific study (research).
a. Knowledge d. Tested knowledge

b. Theory e. Systems of theory
c. Body of theory
22. It is the practice of inviting a colleague to participate in some aspect of the work being
done in relation to a client’s need.
a. Consultation d. Referral
b. Conference e. Advice
c. Meeting
23. It is the facilitating a client’s access to a colleague who can provide help other than
what the worker can or is already providing.
a. Consultation d. Referral
b. Conference e. Transfer
c. Meeting
24. Refers to the basic and fundamental beliefs of a professional group, practically the
reason for its existence.
a. Values d. Norms
b. Social values e. Group norms
c. Culture
25. These are the accepted standards of behavior of doing things which guide the
professional in various situations such as how to gain entry into formal and informal
groups.
a. Professional norms d. Knowledge

b. Social values e. Culture
c. Values
26. It is defined as that worth which man attaches to certain things, systems, or persons
within the realm of usefulness, truth, goodness or beauty.
a. Professional norms d. Knowledge

b. Social values e. Culture
c. Values
27. Refers to what is thought to be, as confirmed by reality.
a. Knowledge d. Values
b. Professional skill e. Norms
c. Skill
28. Refers to the ability, expertness or proficiency gained from practice and knowledge.
b. Professional skill e. Integrity
c. Skill
29. Refers to one’s ailit to apply the knowledge ad vales of one’s profession I her work with
people.
b. Professional skill e. Capability
c. Skill
30. It is a term referring to the body of principles on which are rooted to the professional’s
attitudes and guides professional conduct or behavior.
a. Social acceptance d. Skill

b. Philosophical foundation e. Professional norms
c. Professional skill
31. Defined as being taken one’s fellow for what one is, or he believes he is, and being
treated in accordance with his status.
a. Social acceptance d. Skill

b. Philosophical foundation e. Group norms
c. Professional skill
32. Is a term used to refer to the sensitivity to personal affront and fuctions to protect the
individual against loss of social acceptance.
a. Amor propio d. Amor propio

b. Amor popio e. Amor hiya
c. Hiya
33. The belief that is that families will remain close if someone exerts firm authority, and
that such person must be respected ad obeyed.
a. Authority figure d. Head

b. Authority value e. Authority of head
c. Father
34. This value attaches major importance to the personal factor which guarantees
intimacy, warmth and security of kinship and friends in getting things done.
a. Utang na loob d. Authority value

b. Amor propio e. Social acceptance
c. Personalism
35. This value literally means debt of gratitude.
a. Utang na loob d. Authority value

b. Amor propio e. None of the above
c. Personalism
36. This is a cultural belief that a person must suffer before he can gain happiness, and
related to it is that which many still believe, that women, particularly, must suffer in
silence.
a. Patience, suffering and endurance d. Personalism

b. Authority value e. Social acceptance
c. Emotional closeness and security
in a family
37. It denotes the object for which something exists.
a. Direction d. Transference
b. Purpose e. Objective
c. Ambivalence
38. Refers to where the relationship between worker and the client should move in order
to achieve its purpose.
b. Purpose e. Objective
c. Ambivalence
39. It is introduced into psychiatry by the noted psychiatrist, Bleuler, is based on the
proposition that the human mind function in a dualistic way, that conflict between its
opposing tendencies (ambivalence), often results.
b. Purpose e. None of the above
c. Ambivalence
40. It is a concept from Freudian psycho-therapy. It is believed to take place when the
client unconsciously transfers to the social worker attributes or characteristics of some
important or powerful persons in his early life.
b. Counter-transference e. None of the above
c. Ambivalence
41. It is the worker’s unconscious response to the client’s unconscious transference.
b. Counter-transference e. Purpose
c. Ambivalence
42. It is the science that treats of morals and right conduct.
a. Code of ethics d. Social work ethics

b. Professional ethics e. All of the above
c. Ethics
43. It is the system of ethical principles and rules of conduct generally accepted by the
members of a professional group, based on the philosophy, values and guiding
principles of that profession.

c. Ethics
44. Refers to the written expression of some of these principles and rules of conduct for
the guidance of the professional group (draw and adopted by its own members).

c. Ethics
45. It also referred to as social welfare policy, Programs and Services is concerned with
the organization, administration and operation of social welfare programs and
services which are established in society in order to meet human needs and problems,
the development of these policies and programs, the interrelationship of agencies
which undertake them, and the nature of needs being served by these programs.
a. Human behavior and social c. Social work practice

environment d. Social welfare services
b. Social welfare policy and services e. Field practice
46. It is concerned with the material necessary for understanding the client in his problem
situation, the dynamics of individual and group behavior, ad of group and community
processes which affect or influence the individual, the group and the community. It is
also concerned with content about normal and deviant behavior.

47. It is commonly referred to as Social Work Methods, is concerned with the actual
process by which the social worker helps her client- a individual, group or commit, the
methods and the techniques of helping, the resources necessary for helping, as well as
the appropriate attitudes that facilitate the helping process.

48. This components would include the individual’s state of health and nutrition, genetics
and natural physical endowments at birth, normal biological growth and
development, as well as a deviation from normal functioning including illnesses and
physical disabilities.
a. Societal component d. Social component

b. Biological component e. All of the above except c
c. Psychological component
49. This component is concerned with the individual’s personality, comprising what is
commonly termed ‘inner states which has three aspects: cognitive, emotional ad
conative.

b. Biological component e. Both a and b
50. This component includes the following elements: societal, institutional, status,
normative and interactive.

b. Biological component e. Both c and d
51. This refers to the knowledge, belief, art, morals, law, custom, etc. that constitute the
way of life of a people or society.
a. Norm d. Belief
b. Culture e. Group norm
c. Value
52. It focuses on the individual either as an individual or as a member of a family or a

small group and are directed toward assisting the person in coping with
environmental stress.
a. Casework d. Micro approach

b. Generalist approach e. System approach
c. Macro approach
53. Directed primarily toward the community or larger social systems and toward
producing a charge I these systems.
a. Casework d. Micro approach

b. Generalist approach e. System approach
c. Macro approach
54. What are the essential elements in social work practice.
a. Client, worker, problem, plan d. Client, worker, plan

b. Client, worker, problem, process e. Client, worker, plan, agencies
c. Client, worker, plan, process
55. Defined as change originating from a decision to make a deliberate effort to improve
the system and to obtain the help of an outside agent in making this improvement.
a. Professional change agent d. Plan change

b. Planned change e. None of the above
c. Client system
56. The specific system that is being helped is called the ______?

c. Client system
57. The outside agent in planned change is called a _______ who works with particular
client systems.

c. Client system
58. Lippitt describes two concepts useful in understanding the dynamics of planned
change:
a. Change force and resistance force

b. Changed forced and resistanced forced
c. Changed forced and resistance force
d. Change force and resistanced forced
e. None of the above
59. It is an aspect of the situation which increases the willingness of the client system to
change.
a. Resistance force d. Changed forced

b. Change force e. Both a and c
c. Resistanced forced
60. It is an aspect of the situation which reduces the willingness of the client system to
change.
a. Resistance force d. Changed forced

b. Change force e. Both b and d
c. Resistanced forced
61. A method that involves the recognition of data through observation and experiment,
and the formulation and testing of hypotheses or tentative explanation of the problem.
a. Social work method d. Social work helping process

b. Scientific method e. Agency method
c. Professional method
62. It is essentially a cognitive process, a rational procedure involving a series of steps to

be followed sequentially.
a. Problem-solving process d. Social work helping process

b. Social work process e. Both a and b
c. Solving process
63. It is the context in which we use the problem-solving process, is not just a cognitive
process since it involves a relationship between two parties, the worker and the client
system.
a. Problem-solving process d. Social work helping process

b. Social work process e. Both a and b
c. Solving process
64. The social work helping process consists of the following sequential steps which are
followed when working with any type of client system.
a. Assessment, planning, plan, termination

b. Assessment, planning, plan implementation, termination
c. Assessment, planning, evaluation, termination
d. Assessment, planning, intervention, evaluation, termination
65. In current social work literature, this term is frequently used in reference to the
expectations and terms of the commitments and obligations of both client and worker,
which are often clearly spelled out.
a. Contract d. Plan
b. Helping contract e. Termination plan
c. Helping plan
66. Max Siporin defines this as “a process and a product of understanding on which action
is based”.
a. Planning d. Evaluation
b. Plan implementation e. Action plan
c. Assessment
67. The client is the _______ of information. Whether the client is an individual or a
community, what he is, how he feels and behaves is our main concern.
a. Primary source d. Existing data

b. Secondary source e. Both a and b
c. Worker’s own observation
68. The significant others in the life of the client are an important source. In the case of
individuals, this means those with whom he has personal relationships like parents,
siblings, relatives and friends.

b. Secondary source e. None of the above
69. A social worker may use information previously collected by others such as records
and reports from other professionals and social workers of other agencies studies and
evaluations.

b. Secondary source e. Both c and d
70. The worker often has the opportunity to observe the individual client alone, or in
interaction with others.

b. Secondary source e. None of the above
71. It is where the client initiates the contact. An individual, a couple, a group, or
representatives of an organization or community may, on their own, seek the help of
an agency social worker about a concern or problem for which they think the worker
is in position to help.
a. Referral d. Worker’s initiative

b. Walk-in clients e. None of the above
c. Outreach
72. The client is referred to the worker or agency by some interested or concerned party-
a relative, neighbor, teacher, etc.

c. Outreach
73. The agency through the social worker reaches out to (potential) client and offers help.

c. Outreach
74. It is the process by which a potential client achieves the status of a client.
a. Case study d. Referral

b. Intake e. Admission
c. Interview
75. Compton and Galaway refers to the problem-for-work as “the place of beginning
together”, which in specific term means:
a. The problem or part of the problem that the client system feels is most important
or a good beginning place;
The problem or part of the problem that in the worker’s judgment is most crucial
b. The problem or part of the problem that in the worker’s judgment can most readily
yield to help;
The problem or part of the problem that falls within the action parameters of the
helping system.
c. A and B
d. All of the above
76. Refers to the process of separating from so many problems identified by the client
and/or worker the specific problem or problems which are to be addressed first, and
therefore will be the focus of the helping relationship.
a. Partialization d. Separation
b. Organization e. Rearrangement
c. Arrangement
77. A problem’s change potential is dependent in three interdependent factors and that
is:
a. Problem, person and plan d. Problem, person and environment

b. Problem, client and plan e. None of the above
c. Problem, person and worker
78. It is the link between Assessment and Intervention. The planning process translate
the content of assessment into a goal statement that describes the desired results and
is also concerned with identifying the means to reach the goals.
a. Plan implementation d. Termination

b. Planning e. Both a and b
c. Evaluation
79. _______ are ends. They are desired or expected outcomes of an endeavor. If there
are ends (goals), there should be means to achieve them. These would consist of the
specific actions or steps to be undertaken in order to reach the goals.
a. Plans d. Tasks
b. Planning e. Both a and b
c. Goals
80.If there are ends (goals), there should be means to achieve them. These would consist
of the specific actions or steps to be undertaken in order to reach the goals.
a. Plans d. Goals
b. Unit of attention e. None of the above
c. Strategy
81. It means system that are the focus of the change activity.
a. Goals d. Contract
b. Units of attention e. Objective
c. Strategy
82. It is defined as an overall approach to change a situation. It is a term which originated
from military and situation.
c. Strategy
83. After having worked in assessment and action-planning, what should follow is an
agreement between the worker and the client on what needs to be dine and who should
do it.
c. Strategy
84. It involves rendering of al the specific and interrelated services appropriate to the
given problem situation in the light of the assessment and planning.
a. Intervention d. Assessment
b. Planning e. Termination
c. Evaluation
85. This is a simple paper and pencil simulation that presents the individual or family and
the major systems in the life space, as well as the nature of the individual’s or family’s
relationship ith these various systems.
a. Genogram d. Ecogram
b. Ecological map e. None of the above
c. Geno-map
86. This role engages the worker in the direct provision of material aid other concrete
resources that will that will be useful in eliminating or reducing situational
deficiencies.
a. Social broker d. Enabler

b. Resource provider e. Educator
c. Mediator
87. This interventive role involves the process of negotiating the “service jungle” for
clients, whether singly or in groups.

b. Resource provider e. Advocacy
c. Networking
88.Refers to the worker’s efforts at establishing and maintaining relationship with other
community entities which have resources that can support and supplement her own
agencies resources.

b. Resource provider e. Counselor
c. Networking
89. A person who acts as an intermediary or conciliator between two persons or sides.

b. Resource provider e. Therapist
c. Mediator
90. It comes from the legal profession, like the lawyer, the worker has to take a partisan
interest in the client and his cause.

b. Advocacy e. None of the above
c. Networking
91. This role involves the social worker in interventive activities that will help clients find
the coping strengths and resources within themselves to solve problems they are
experiencing.

b. Advocacy e. Counselor
c. Networking
92. The goal of the worker who performs this role is the restoration, maintenance, or
enhancement of the client’s capacity to adapt or adjust to his current reality.
a. Enabler d. Resource provider

b. Mediator e. Advocator
c. Counselor or Therapist role
93. This intervention involves the worker in activities aimed at informing and interpreting
to certain sectors of the community, welfare programs and services as well as needs
and problems, with the objective of enlisting their support and/or involvement in
them.
a. Policy/Program Change Advocate d. Advocator

b. Documentor/Social Critique e. Enabler
c. Mobilizer of community Elite
94. In this interventive role, she documents the need for more adequate social welfare
policies and programs based on her knowledge (gained from actual experiences) about
the inadequacies or defeciencies in these existing welfare policies and programs, as
well as on her beliefs as to how they ought to be, in the light of professional values and
goals.
b. Documentor/Social Critique e. Resource provider
95. The worker is involved in efforts to change policies and programs on behalf of
particular sectors of the population based on the values of the profession.
b. Documentor/Social Critique e. Enabler
96. Defined as the collection of data about outcomes of a programs on behalf of particular
sectors of the population based on the values of the profession.
a. Assessment d. Intervention Plan
b. Planning e. Termination
c. Evaluation
97. In social work, evaluation is a continual process where the worker keeps on gathering
data which she uses in an ongoing reassessment of objectives, intervention plans and
even the definition of the problem.
a. Continual evaluation d. End evaluation
b. Ongoing evaluation e. Both a and b
c. Terminal evaluation
98. Refers to the evaluation undertaken before ending a helping relationship.

a. Continual evaluation d. End evaluation
b. Ongoing evaluation e. Both c and d
c. Terminal evaluation
99. Refers to the question or whether or not the services or intervention plans are
accomplishing their intended goals.
a. Effectivity d. Effectiveness
b. Efficiency e. All of the above
c. Enhancement
100. Refers to the cost of services and intervention plans in money, time and other
resources.
a. Effectivity d. Effectiveness
b. Efficiency e. None of the above
c. Enhancement
SOCIAL WELFARE, POLICIES, AND PROGRAMS
Orange Book Part 2
101. Evaluation that is concerned with outcomes or effectiveness is called?
a. Formative evaluation d. Formal evaluation

b. Summative evaluation e. Both b and c
c. Summary evaluation
102. Evaluation that is concerned with looking at the process of the work is called?
a. Formative evaluation d. Formal evaluation

b. Summative evaluation e. Both a and d
c. Summary evaluation
103. Both type of evaluation, summative and formative evaluation, can be undertaken
at both program and direct practice levels, and comprise of what is called?
a. Evaluation d. Evaluation practice

b. Evaluation effectiveness e. All of the above except a
c. Evaluation research
104. These are the resources necessary to implement the program or the intervention.
a. Activities d. Inputs
b. Outcomes e. Both a and d
c. Outputs
105. These are the immediate result of the program or intervention plan.
a. Activities d. Inputs
b. Outcomes e. None of the above
c. Outputs
106. These are the things the agencies do to produce change i.e. services.
a. Outcomes d. Activities
b. Outputs e. Both a and d
c. Inputs
107. These are the long-term benefits from the program or intervention plan.
a. Outcomes d. Activities
b. Outputs e. None of the above
c. Inputs
108. This is what the worker agreed to do by way of a plan in order to achieve her goals,
which is usually in written form.
a. Conceptual Level d. Operation Level

b. Concept Level e. None of the above
c. Operational Level
109. This is what she actually acts, the activities she and the client engage in to
accomplish the goals.
a. Conceptual Level d. Operation Level

b. Concept Level e. None of the above
c. Operational Level
110. Like case studies where she describes the situation of the client before and after
the intervention can be used. This will show the value of her approach.
a. Quantity measures d. Qualitative measures

b. Quantitative measures e. Both a and b
c. Quality measures
111. These are among the recent designs for evaluating change efforts of social workers.
Among its example are: Behavioral Counts, Goal Attainment scaling, Self-Ratings on
Emotional States, Value Clarification Ratings.
a. Quantity measures d. Qualitative measures

b. Quantitative measures e. Both c and d
c. Quality measures
112. This is a process by which the client is referred by his social worker to another
worker, usually in the same agency, because the former will no longer be able to
continue working with the client, or because she thins another worker is in a better
position to work with her client’s problem.
a. Transfer d. Share
b. Referral e. None of the above
c. Distribute
113. It is the act of directing a client to another worker/agency because the service that
the client needs is beyond the present agency worker’s competence, or the client needs
the additional service which the present agency cannot provide.
a. Transfer d. Share
b. Referral e. None of the above
c. Distribute
114. What are the three major components of the termination process?
a. Disengagement, Stabilization of Change, Evaluation

b. Engagement, Disengagement, Evaluation
c. Stabilization of Change, Disengagement, Evaluation
d. Stabilization of Change, Engagement, Evaluation
115. According to Schneiderman, the goal of this model is the enhancement of client
social functioning through the direct provision of material aid useful in eliminating or
reducing situational deficiencies.
a. Crisis Intervention Approach

b. Intercession Model
c. Direct Provision Model
d. Mobilizing the resources of client systems to change their social reality
e. Task-centered approach
116. This model of intervention involves the process of negotiating he “service jungle”
for clients, whether singly or in groups.

e. Problem solving approach
117. This model of intervention is premised on the belief that problems are not always
due to personal inadequacies but, often to deficiencies in the social reality, and that if
people are to be helped, the target of attack should be the latter.

e. Task-centered approach
118. This intervention is a process for actively influencing the psycho-social functioning
of individuals and groups, during a period of acute disequilibrium.

e. Problem solving approach
119. Defined as an “upset in a steady state,” an emotional reaction on the part of an
individual, family or group to a threatening life event.
a. Crisis Intervention d. Hazard

b. Crisis e. None of the above
c. Hazardous
120. This is a specific, stress-producing occurrence, either an external blow or internal

change, that occurs to an individual or family in a state of relative stability in its
biopsychosocial situation, initiating a chain of reverberating actions and reactions.
a. Hazardous event d. State of active crisis

b. Vulnerable or upset state e. Both a and b
c. Precipitating factor or event
121. This refers to the subjective reaction of the individual or family to the initial blow,
both at the time it occurs and subsequently.
a. Hazardous event d. State of active crisis

b. Vulnerable or upset state e. Both a and b
c. Precipitating factor or event
122. This is the link in the chain of stress- provoking happenings that bring tension to
a peak and convert the vulnerable state into one of crisis.
a. Vulnerable or upset state c. Precipitating factor or event

b. State of reintegration or d. State of active crisis
reorganization e. Both c and d
123. This refers to the individual’s subjective condition once tension has stopped; the
homeostatic mechanisms no longer operate, and disequilibrium has set in.

reorganization e. Both c and d
124. This is the adjustment, either adaptive and destructive or maladaptive and
destructive, that takes place as disequilibrium gradually subsides.

reorganization e. All of the above except a
125. This is for specific situational and maturational crises which do not require
assessment of the psychodynamics of the individuals in crisis.
a. Generic approach d. Community approach
b. Individual approach e. System approach
c. Group approach
126. This is designed for use by mental health professionals, this approach emphasizes
assessment of the interpersonal and interpsychic process of each person in crisis, with
particular attention to the unique aspects of the particular situation and the solution
specifically tailored to help the client return to a new steady state.
a. Generic approach d. Community approach

b. Individual approach e. System approach
c. Group approach
127. This “middle phase” is about setting up and working out specific tasks (primarily
by the client, but also by the worker and significant others), designed to solve specific
problems in the current life situation, to modify previous inadequate or inappropriate
ways of functioning and to learn new copping patterns.
a. Assessment of situation d. Termination

b. Planning e. Action plan
c. Implementation of treatment
128. These are concerned with the provision of concrete assistance and services.
a. Material-arrangement tasks d. Material tasks

b. Psychosocial tasks e. Direct task
c. Psychological tasks
129. These are concerned with dealing with client’s feelings, doubts, ambivalence,
anxieties, and despair, which arise while trying to carry out what both worker and
client agree need to be done.
a. Material-arrangement tasks d. Material tasks

b. Psychosocial tasks e. Direct task
c. Psychological tasks
130. The main proponent of this approach is social work, acknowledged that although
many individuals and theories influences her thinking it was the psychologist and
educator-philosopher John Dewey who spurred her interest in the matter of how
people think and manage to cope.
a. Problem Solving Approach d. Intercession-Mediation Approach

b. Task-Centered Approach e. Psychosocial approach
c. Crisis intervention Approach
131. It is viewed as a product of inherited and constitutional makeup in continuous
transaction with potent persons and forces in life experiences.
a. The person d. The place

b. The problem e. The action
c. The process
132. This model is a technology for alleviating specific target problems perceived
clients, that is, particular problems clients recognize, understand, acknowledge, and
want to attend to.
a. Problem Solving Model d. Task-Centered Model

b. Crisis-Intervention Model e. Psychosocial approach
c. Intercession-Mediation Model
133. Defined as what the client is to do to alleviate the problem which makes the task
both an immediate goal and at the same time the means of achieving the goal of
alleviating the problem.
a. Process d. Work
b. Problem e. Action
c. Task
134. In this step, problems are elicited, explored and clarified in individual interviews.
a. Group composition d. Group processes for task

b. Preliminary Interview accomplishment
c. Group formation e. Plan implementation
135. In this step, the social worker decides who should be in a particular group and the
size of the group.

136. In this step, the members share the problems that they will seek to reduce or
eliminate by formulating and accomplishing agreed-on-tasks.

137. In this step, once the tasks have been agreed upon among the members, the
practitioner works with them so that they can help each other to accomplish the tasks
within the time frame agreed upon.

138. This approach is a systems theory approach because it is concerned with both the
inner realities of human being (hence, its continued use of Freudian and other
personality and ego psychology theories) and the social context in which they live.
a. Crisis intervention approach d. Task-centered approach

b. Psycho-Social Approach e. Interactionist approach
c. Problem-solving model
139. The worker must engage in fact-gathering and come up with a professional opinion
called?
a. Diagnosis or assessment d. Social worker assessment

b. Professional judgment e. Agency assessment
c. Professional opinion
140. This type of diagnosis is an examination of how different aspects of the client’s
personality interact to produce his total functioning; the interplay between the client
and other systems; the dynamics of family interaction.
a. Etiological d. Assessment
b. Dynamic e. Clinical assessment
c. Classification
141. This type of diagnosis is the cause or origin of the difficulty, whether preceding
events or current interactions; usually multiple factors in the person-situation
configuration.
b. Dynamic e. Clinical assessment
c. Classification
142. This type of diagnosis is an effort to classify various aspects of the client’s
functioning and his place in the world including, if possible, a clinical diagnosis.
b. Dynamic e. Clinical diagnosis
c. Classification
143. Refers to classifying based on personality disturbance, e.g. psychosis,
psychoneurosis, character disorder, etc.
a. Diagnosis d. Social Work Assessment

b. Clinical Diagnosis e. Clinical assessment
c. Social work Diagnosis
144. The worker intervenes directly in the environment of the client.
a. Indirect treatment d. Client treatment

b. Treatment e. Direct field treatment
c. Direct treatment
145. This involves direct work with the client himself or what Hollis describes as “the
influence of mind upon mind”.
a. Indirect treatment d. Client treatment

b. Treatment e. Direct field treatment
c. Direct treatment
146. This is an approach intended to improve the social function of individuals, families,
groups, and organization by helping them learn new behaviors and eliminating
problematic ways of behaving.
a. Functional Approach d. Behavioral Modification

b. Psychological Approach e. Interactionist approach
c. Crisis Intervention Approach
147. This is the behavior that will be the focus of the intervention.
a. Consequent behavior d. Problematic behavior

b. Antecedent behavior e. Cognitive behavior
c. Target behavior
148. These are the behavior(s) and event(s) that occur prior to the problem behavior.

c. Target behavior
149. The behavior(s) and event(s) that occur after the problem behavior.

c. Target behavior
150. It is the learning of a behavior on condition that it is associated with another event.
a. Conditioning d. Classical conditioning

b. Operant conditioning e. None of the above
c. Operational conditioning
151. The learning of a behavior because it is associated in time with a specific stimulus
with which it was not formerly associated.
a. Conditioning d. Classical conditioning

b. Operant conditioning e. Both b and c
c. Operational conditioning
152. Refers to learned behavior which takes place because it operates upon or affects
the environment.
a. Operant conditioning d. Negative reinforcement

b. Classical conditioning e. Both b and c
c. Positive reinforcement
153. Anything that strengthens a target behavior, or that increases the likelihood that a
target behavior will occur more frequently than in the past.
a. Conditioning d. Positive reinforcement

b. Reinforcement e. Both b and d
c. Classical conditioning
154. This involves adding, presenting or giving something to the client for the purpose
of increasing the target behavior.

b. Classical conditioning e. None of the above
155. This involves subtracting or removing something that is unpleasant or aversive to

the client which will result in strengthening or increasing the target behavior.

b. Classical conditioning e. None of the above
156. The presentation of an unwanted or unpleasant stimulus.
a. Reinforcement d. Extinction
b. Punishment e. All of the above except d
c. Conditioning
157. Refers to the withdrawal of whatever reinforces a target behavior, which will tend
to discourage the occurrence of the behavior.
a. Reinforcement d. Extinction
b. Punishment e. Both a and d
c. Conditioning
158. The worker is the agent of modification in which she herself directly uses a
technique like positive reinforcement to increase a child’s behavior relating to
observing rules.
a. Teacher d. Enabler
b. Direct modifier e. Therapist
c. Behavioral instigator
159. The worker arranges or influences a situation so that behavior will be modified
such as introducing a point or rewards systems to encourage task performance in a
youth home.
160. The role which the worker teaches behavioral modification techniques to clients,
parents, related professionals and other professionals.
161. A clinical approach designed to modify or change elements of the family

relationship system that are interfering with the management of the life tasks of the
family and its members.
a. Psychological approach d. Functional approach

b. Family therapy e. Interactionist approach
c. General approach
162. This diagram is a diagram very similar to a family tree. It presents historical and
contemporary data on the main figures in the client’s interpersonal environment thus
helping the worker understand the client’s/family’s current situation.
a. Genogram d. Family map

b. Eco-map e. Both b and c
c. Ecological map
163. In this approach, people are not seen as behaving seek or healthy, but on a scale
ranging from socially functional (adequate) to dysfunctional (inadequate) to
eufunctional (good functioning) continually able to move up this scale in a life-long
developmental process of self-realization.
a. Family approach d. Functional approach

b. Interactionist approach e. Problem solving approach
c. Developmental approach
164. It was developed by William Schwartz who believes that the job assignment of
social work in society for which it is being held accountable is to mediate the process
through which the individual and society reach out to each other through a mutual
need is the for self-fulfillment.
a. Family approach d. Functional approach

b. Interactionist approach e. Task-centered approach
c. Developmental approach
165. This is the preparation-for-entry phase which requires the worker to understand
the group, e.g., the member’s feelings, doubts about their own selves, about each other,
and about the worker.
a. The tasks d. The ending and separation

b. The beginning e. The separation
c. The tuning in
166. This is the phase when the worker moves into the group and asks both the group
and the agency to be clear on their conditions of work.
a. The tasks d. The ending and separation

b. The beginning e. The separation
c. The tuning in
167. This approach is all about individual change through small groups where it focuses
on the use of guided group processes in treating and rehabilitating individuals whose
behavior is disapproved or who have been disadvantaged by society.
a. Family approach d. Remedial approach

b. Developmental approach e. None of the above
c. Functional approach
168. This presupposes that community change may be pursued optimally through
broad participation of a wide spectrum of people at the community level in goal
determination and action.
a. Locality development d. Social development
b. Social action e. The separation
c. Social planning
169. This emphasizes a technical process of problem-solving with regard to substantive
social problems, such as delinquency, housing and mental health.

b. Social action e. Local action
c. Social planning
170. This presupposes a disadvantaged segment of the population that the needs to be
organized, perhaps in alliance with others in order to make adequate demands on the
larger community for increased resources or treatment more in accordance with social
justice or democracy.

b. Social action e. Local action
c. Social planning
171. This entail the completion of a concrete task or the solution of a delimited problem
pertaining to the functioning of a community social system- delivery of services,
establishment of new services, passing of specific social legislation.
a. Process or maintenance goals d. Activity goals

b. Task goals e. Objective
c. Plan goals
172. These are more oriented to system maintenance and capacity, with aims such as
establishing cooperating working relationships among groups in the community,
creating self-maintaining community problem-solving structures, improving the
power base of the community, stimulating wide interest and participation in
community affairs, fostering collaborative attitudes and practices, and increasing
indigenous leadership.
a. Process or maintenance goals d. Activity goals

b. Task goals e. Objective
c. Plan goals
173. This helping or interventive model involves worker activities aimed at informing
and interpreting to certain sectors of the community, our welfare agencies’ programs
and services, as well as needs and problems, with the objective of enlisting their
support and/or involvement in social welfare activities.
a. Indirect model of intervention d. Documentation or social criticism

c. Working with the elite
174. This model of intervention engages the worker in the documentation of the need
for adequate social welfare policies and programs, based on her knowledge (gained
from actual experience) of the inadequacies or deficiencies in these existing welfare
policies and programs, as well as on her belief in the light of her professional values
and goals, as to how they ought to be.

175. This model of intervention is based on the premise that the social work profession
has a vital interest of its own, success in the pursuit of which will ultimately redound
to the welfare of the clients.

176. It is a face-to-face meeting between two or more persons, directed towards a

purpose, such as to obtain information, to give instructions, and to help.
a. Conference d. Attendance
b. Interview e. Consultation
c. Meeting
177. A term derived from the Latin word communis which means to make common,
and word communi-care which means to share or to impart.
a. Commute d. Message
b. Sharing e. None of the above
c. Communication
178. The use of word or phrase which expresses something unpleasant or offensive in a
more pleasant way.
a. Euphemisms d. Not literal

b. Irony e. All of the above
c. Joke
179. Involves the use of words, whether spoken or written.
a. Letters d. Non-verbal communication

b. Sign language e. Symbol
c. Verbal communication
180. Communication without the use of words.
a. Symbols d. Non-verbal communication

b. Sign language e. Letter
181. This come in the form of pictures, diagrams, posters, logos, etc., and can stand by
themselves, or with words.
a. Symbols d. Non-verbal communication

b. Sign language e. Letter
182. Refers to the proper course or channel of transmission of communication, that is,
either interpersonal communication, or mass media, or both.
a. Channel d. Source
b. Mass media e. Receiver
c. Message
183. A channel of communication comes in two forms- printed material such as leaflets,
pamphlets, posters, flip charts, comics, magazines, newspapers, etc. and electronics
like radio, television, and films.
a. Channel d. Source
b. Mass media e. Receiver
c. Message
184. The person, group or population that is the intended audience of a communication.
a. Message d. Channel
b. Population e. Sender
c. Receiver
185. According to Vinter, this denote a general class of activities, each of which consists
of an interconnected series of social behaviors that usually is infused with meanings
and guided by performance standards from the larger culture.
a. Activities d. Action plans

b. Programs e. Welfare activities
c. Services
186. This field is concerned with the well-being of children and youth through the
provision of programs and services for their physical, social, psychological, spiritual
and cultural development.
a. Child welfare d. Special groups

b. Youth welfare e. Indigenous people
c. Family welfare
187. A legal process whereby a child who is deprived of a birth family is provided with
substitute new ties.
a. Adoption d. Foster care

b. Residential/institutional care e. None of the above
c. Legal guardianship
188. A process undertaken to provide substitute parental care through the appointment
of a legal guardian for the child, including his property, until the child reaches the age
of majority.

b. Residential/institutional care e. None of the above
189. Refers to a substitute temporary parental care provided to a child by a licensed

foster family under the supervision of a social worker.

b. Residential/institutional care e. All of the above except a
190. This provides temporary 24-hour residential group care to children whose needs
cannot, at the time, be adequately met by their biological parents and other alternative
family care arrangements.

b. Residential/institutional care e. Both a and c
191. As a field of social work, it is concerned with the improvement, strengthening, and
support of the family in meeting its own needs.
a. Child welfare d. Special groups

b. Youth welfare e. Indigenous people
c. Family welfare
192. Defined as the administration of penalty in such a way that the offender is
corrected, that is, his current behavior is kept within acceptable limits at the same time
his general life adjustment is modified.
a. Penalty d. Juvenile justice

b. Corrections e. All of the above
c. Probation
193. A process of treatment, prescribed by the court for persons convicted of offenses
against the law, during which the individual on probation lives in the community and
regulates his own life under conditions imposed by the court (or other constituted
authority) and is subject to supervision by a probation officer.
a. Penalty d. Juvenile justice

b. Corrections e. All of the above
c. Probation
194. The branch of science dealing with the phenomena and problems of old age is a
field study abroad that is attracting many students, including social workers.
a. Gerontology d. Genology
b. Genocology e. None of the above
c. Gerotology
195. One who in his or her society is regarded or officially recognized as such because
of a difference in appearance and/or behavior in combination with a functional
limitation or an activity restriction.
a. Disabled d. Disability
b. Person with disability e. All of the above
c. Disabled person
196. A helping process which aims to restore a handicapped person to the highest
possible degree of physical, social, emotional, vocational and economic well-being.
a. Probation d. Justice
b. Correction e. Resolution
c. Rehabilitation
197. Deciding in advance what is to be done in order to achieve objectives with the
resources available.
a. Social planning d. Government planning

b. Planning e. None of the above
c. National planning
198. Refers to the formulation of over-all goals and objectives, and reconciling them
with a country’s available resources, laying down broad strategies and guidelines,
setting up priorities, and activating the necessary machinery for implementation.

b. Planning e. None of the above
199. The evolvement of plans to meet the welfare requirements of development.It is the
integration of social aims and programs into the (development ) plan with specific
reference to the human aspects.

b. Social welfare planning e. Planning
200. This refer only to planning for one of these sectors, the social services sector, and
so is not the same as social planning.

b. Social welfare planning e. Planning
201. Professionals who work with clients on an individual, group or community level
depending on what is needed and appropriate, utilizing the basic competencies for
practice.
a. General social worker d. Professional social worker

b. Generalist social worker e. Both a and b
c. Social worker
202. The organism’s tendency to maintain a relatively stable internal environment.
a. Personality structures d. Homeostasis

b. Defense mechanisms e. None of the above
c. Psychological determinism
203. Thoughts and actions are caused by one’s unsatisfied drives or desires.

204. Thought and behavior which, while not on the level of the individual’s
consciousness, serve to ward off anxiety and guilt.

205. Comprises the psychic representatives of the drivers- the “inner world of subjective
experience”.
a. Superego d. Personality structures

b. Id e. Defense mechanism
c. Ego
206. Consists of those function which have to do with the individual’s relation with this
environment- the “mediator’ between instinct and environment.

c. Ego
207. Comprises the moral precepts of our own minds as well as our ideal aspirations-
the internal representative values and ideals of society which the child learns from
adults.

c. Ego
208. Defined as a whole consisting of interdependent and interacting parts, or as a “set

units with relationships among them”.
a. System d. Theory
b. System theory e. None of the above
c. Social system theory
209. One that is engaged in interchanges with its environment and therefore continues
to grow and change.
a. Feedback d. Role
b. Closed system e. System
c. Open system
210. It do not interact with other systems, neither accepting inputs from them, nor
producing outputs to them.
a. Feedback d. Role
c. Open system
211. This refers to a communication network which produces action in response to an

input of information and includes the results of its own action in the new information
by it modifies its subsequent behavior.
a. Feedback d. Role
c. Open system
212. This refers to the expected behavior of a person occupying a particular social status
or position in a social system.
a. Feedback d. Role
c. Open system
213. Refers to one’s rank or standing in a group based on the kind of job he holds.
a. Role d. Role set

b. Position e. Society role
c. Status
214. Refers to rules and standards of behavior that come from a group or society, and
may apply to individuals or to groups.
a. Norms d. Role conflict

b. Group norms e. Incongruity
c. Role incongruity
215. An array of roles that any one person may be occupying at any particular time.
a. Role d. Role set or role clusters

b. Position e. Cluster
c. Status
216. Role positions are usually paired, e.g., parent-child.

a. Role set or role cluster c. Role incongruity
b. Role complementary or d. Role conflict
reciprocity e. Incongruity
217. These occurs when there are conflicting expectations because the person occupies
two or more positions simultaneously.

reciprocity e. Society role
218. A situation in which one’s own perception of one’s role is defined differently from
the expectations of significant others in the system or the environment.

reciprocity e. Society role
219. Rules and standards of behavior which emerge in a group in the process of
interaction.
a. Norms d. Role conflict

b. Group norms e. Society norms
c. Role incongruity
220. The ability to influence other people in some way, which can be positive or
negative.
a. Status d. Affectional structure

b. Power structure e. None of the above
c. Leadership

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SOCIAL WELFARE, POLICIES, AND PROGRAMS

a. Social welfare d. Social security

a. Social welfare d. Social security

3. It conceives of the social welfare structure as temporary, offered during emergency

a. Residual formulation d. Temporary formulation

4. This sees social welfare as a proper, legitimate function of modern society.

5. It is the profession which is concerned with man’s adjustment to his environment; a

a. Social services d. Social security

6. It is generally considered as the formal recognition of social work as a profession in

a. R.A. 4373 d. R.A 4377

a. Primary NGOs d. Public NGOs

8. Agencies composed of different profession providing services to the beneficiaries.

a. Primary NGOs d. Public NGOs

9. It is usually a network of NGO established for mutual assistance or for special

a. Primary NGOs d. Public NGOs

10. A generic, all-encompassing term of not-for-profit groups, civic organizations,

11. Mother of social work profession in the Philippines.

a. Associate Charities c. NGO

a. Social system d. Social functioning

a. Social system d. Social functioning

a. Social system d. Social functioning

a. Social role d. Position

a. Restorative/curative/remedial/ c. Developmental function

a. Restorative/curative/remedial/ c. Developmental function

a. Restorative/curative/remedial/ c. Developmental function

a. Knowledge d. Tested knowledge

a. Knowledge d. Tested knowledge

a. Professional norms d. Knowledge

a. Professional norms d. Knowledge

27. Refers to what is thought to be, as confirmed by reality.

a. Social acceptance d. Skill

a. Social acceptance d. Skill

a. Amor propio d. Amor propio

a. Authority figure d. Head

a. Utang na loob d. Authority value

a. Utang na loob d. Authority value

a. Patience, suffering and endurance d. Personalism

37. It denotes the object for which something exists.

42. It is the science that treats of morals and right conduct.

a. Code of ethics d. Social work ethics

a. Code of ethics d. Social work ethics

a. Code of ethics d. Social work ethics

a. Human behavior and social c. Social work practice

a. Human behavior and social c. Social work practice

a. Human behavior and social c. Social work practice

a. Societal component d. Social component

a. Societal component d. Social component

a. Societal component d. Social component

52. It focuses on the individual either as an individual or as a member of a family or a

a. Casework d. Micro approach

a. Casework d. Micro approach

54. What are the essential elements in social work practice.

a. Client, worker, problem, plan d. Client, worker, plan

a. Professional change agent d. Plan change

a. Professional change agent d. Plan change

a. Professional change agent d. Plan change

a. Change force and resistance force

a. Resistance force d. Changed forced

a. Resistance force d. Changed forced

a. Social work method d. Social work helping process

62. It is essentially a cognitive process, a rational procedure involving a series of steps to

a. Problem-solving process d. Social work helping process