Rondell T.

Rojas Quiz #1 in BME 1 – operations management T,F/4:00-5:30

BSIA – 1A Answered: September 10, 2020

1. What is the main role of the operations functions within the organization? Answer: C

a. do what the market requires

b. make things cheaply

c. produce products and services

d. implement, support and drive strategy

2. What are the input resources to any transformation process? Answer: D

a. Information, and materials

b. worker and machines

c. facilities, materials and information

d. all of the above

3. Which of the following activities is not a direct responsibility of operations management? Answer: C

a. Designing the operation's products, services and processes

b. Developing an operations strategy for the operations.

c. Determining the exact mix of products and services that customers will want.

d. Planning and controlling the operations.

4. Budgeting, analysis of investment proposals of funds are activities associated with ________ function.
Answer: D

a. operation

b. marketing

c. purchasing

d. finance
Rondell T. Rojas Quiz #1 in BME 1 – operations management T,F/4:00-5:30
BSIA – 1A Answered: September 10, 2020

5. Which of the following is the least likely decision to be made by operations manager? Answer: A

a. deciding which market areas to sell products

b. selecting the location and layout of a facility

c. designing and improving the jobs of the workforce

d. how much capacity is required to balance demand

6. Service processes devoted to producing knowledge-based or advice -based services are called
Answer: B

a. customized services

b. professional services

c. customer-centric services

d. value services

7. The variation in product or service design to suit the specific needs of individual customers or
customer groups is referred to as Answer: A

a. customization

b. product flexibility

c. operationalization

d. modularity

8. Successful operations management results from careful allocation of Answer: E

a. human resources

b. capital

c. information

d. materials

e. all of the above

Rondell T. Rojas Quiz #1 in BME 1 – operations management T,F/4:00-5:30
BSIA – 1A Answered: September 10, 2020

9. Which of the following is not considered as input? Answer: D

a. equipment

b. materials

c. workers

d. finished goods

10. Operations function includes the following except: Answer: B

a. forecasting, scheduling and capacity planning

b. paying bills, collecting money and budgeting

c. managing invetories, and motivating employess

d. assuring quality, and deciding where to locate facilities

11. Which of the following is the title of operations manager? Answer: D

a. Chief operating officer

b. Plant manager

c. Customer service manager

d. all of the above

12. Which of the following is not correct description of goods and services? Answer: C

a. customer contact: goods- low ; service- high

b. uniformity of output: goods-high; service-low

c. labor content of job: goods-high; service- low

d. evaluation of work: goods-easier; service-difficult

Rondell T. Rojas Quiz #1 in BME 1 – operations management T,F/4:00-5:30
BSIA – 1A Answered: September 10, 2020

13. Which of the following statement is correct? Answer: D

a. Production of goods or services requires having strong, repeatable processes.

b. Production is typically a major part of a company's cost structure and you must manage it wisely.

c. Operations managers must constantly forecast, plan and adjust to optimize processes based on
conditions.

d. all of the above

14. The following are example of a service business except: Answer: C

a. vulcanizing shop

b. dental clinic

c. ukay ukay

d. salon

15. Each product is inspected and must conform to the highest standard. This statement pertains to
Answer: A

a. Quality management

b. Scheduling and capacity

c. Planning and budgeting

d. Inventory management