Professional Summary

 ISTQB certified tester with 8+ years of QA experience in manual, performance and automation testing, including
3 years as QA lead/onsite coordinator in Automotive, Airline, Telecom, eCommerce (B2B, B2C) & Health care
Domains.
 Experienced in automation testing using Selenium WebDriver, TestNG, and Cucumber frameworks. Proficient in
using Page object model (POM), Jenkins, Maven, Git server, Katalon and API.
 Experienced in Agile Scrum, Kanban, and waterfall methodologies, familiar with Scrum/DevOps culture, and all
Scrum ceremonies, including daily stand-up, Sprint planning, review, retrospective, demo, and backlog grooming.
 Good understanding of SDLC and STLC, creating test plans, developing, and executing testcases, monitoring
progress, managing risks, resources, and schedules, and providing attention to detail estimates and test reports.
 Worked on MS CRM Dynamics & salesforce Sales, Service, Marketing, Communities, Chatter - Classic & Lightning.
 Proficient in designing test strategies, plans, sets, and documenting test cases, scripts, pre-test conditions, input/output
data, and expected results for system integration testing and debugging.
 Design roles and groups for users and resources using AWS Identity Access Management (IAM).
 Developing AWS cloud formation templates and setting up Auto scaling for EC2 instances.
 Proficient in utilizing Splunk, for data analytics and visualization, to extract valuable insights from log and event data.
 Specialized in performing various types of testing including web-based, integration, regression, end-to-end, system
integration (SIT), localization, user acceptance (UAT) such as A/B testing, smoke testing/build acceptance testing,
Usability, ad-hoc, release testing, Blackbox, Performance and white box testing. Experienced in testing client-server,
multi-tier, Chatbot’s, website, and desktop application environments.
 knowledge of Microsoft products, i.e., Word, Excel, PowerPoint, and Knowledge of Tableau and PowerBI.

Education:
Clark University – USA -Master’s in information technology and project Management.

TECHNOLOGIES & TOOLS

Java, XML, SQL, Selenium, Katalon, JMeter, TestNG, SoapUI, JIRA, TestRail Confluence, TFS, Bugzilla, HP ALM/Quality Center, Azure
DevOps (VFTS), Cucumber, GIT, Confluence, Maven, Browser Stack, Jenkins, Unix, Lighthouse, Restful, Postman, Agile- Scrum,
Waterfall, TDD, CAN, A2B, USB, Gherkin, Python, Evinced & indeed A11y tool, Splunk, Jaws.

PROJECT EXPERIENCE
QA Lead, HTC Global Services. 06/2022-Present
Client: Indeed.
 Participating in A/B tests to explore diverse approaches for enhancing KPIs. Experiment with alterations in website layout,
content, calls to action, and various components to determine which versions yield best results. Assess the trends in KPIs and
identify which segments are delivering strong performance.
 Involved in creating the automation test cases for various web modules: Create an Employer Account, Access Job Posting,
Enter Job Title, Provide Job Description, selecting location, salary information and List Job Requirements etc.
 Involved in running Selenium automation scripts and updating the scripts using Eclipse, Java, Selenium Web Driver,
Cucumber, Gherkins, Jenkins, GitHub.
 Collaborate with cross functional teams’ data teams like including data experts, segmentation specialists, user experience.
professionals, and implementation teams, to outline possibilities for on-site personalization experiences.
 Responsible for the mobile web app, Accessibility testing, and UI testing of the Indeed website. Performed A11Y testing using
Evinced, AXE against the WCAG 2.0 Level A & AA Success Criteria. Lighthouse for UI performance & A11Y testing.
 Responsible to perform E2E Awards and Payments Testing and validated Financial Adjustments –REFUND, INVOICE &
REISSUES with SIGMA and Downstream applications.
 Developed SQL queries /scripts to validate the data such as checking duplicates, null values, truncated values and ensuring
correct data aggregations.
 Proficient in conducting comprehensive API testing and performance testing using JMeter to ensure the reliability and
performance of web application, effectively identifying and resolving bottlenecks.
 Senior QA (CRM) Engineer- Evolutyz Corp. 04/2021–08/2021
Client – Keypath
 Worked in the Educational system as a QA analyst supporting a CRM application and collaborated with Product
Managers and Developers on design and testing results.
 Participated in Full Life cycle of Student and Enrollment Life cycle of CRM Dynamics project.
 Performed functional testing of SOAP and RESTFUL Web Services using SOAP UI Tool.
 Created Test Plans based on requirements, in conjunction with a Requirement Traceability Matrix (RTM).
 Worked on BDD (Behavior Driven Development) with Cucumber Features, Scenarios, and Step Definition with Gherkin.
 Experience in development of automate regression tests in Selenium WebDriver using Java and TestNG framework.
 Analysis of Business Requirement Specifications. Designing Test Lab and formulation of Test Strategy, Test Plans
Performed E2E testing to identify various critical points in the application.
 Experienced in maintaining/adding user accounts, security groups, and permission access within CRM systems.
 Creates and executes load and performance tests using HP Performance Center

Senior Salesforce QA – Conduent 02/2019– 04/2021

Client – Anthem
 Experience In Healthcare in Prepared Master Test Plans (MTP) and QA Effort Estimation analysis.
 As Sr. Salesforce Tester, focused on delivering software applications developed on Salesforce.com Classic and
Lightning platforms for Health & Human Services, Center for Medicaid & Medicare Services - Innovation Center.
 Worked closely with customer and technical teams to identify issues, assess root causes, and propose solutions.
 Performed functional, system, integration, smoke, regression and 508 Accessibility tests.
 Reviewed and updated Manual test cases and created Functional automation Test scripts in Selenium.
 Good skills in SQL & AZURE queries for backend testing (Database) and generation of reports.
 Employed a “test-to-break” approach to testing initiatives and clarified ambiguous requirements to ensure the
effectiveness of all test plans.
 Experience working with CI/CD tools Jenkins, and Azure DevOps and testing Web APIs using Postman.
 Created SQL queries to extract the data from the database and to check the data flow through the frontend
and backend.
 Used Splunk for analyzing Data production metrics.
Test engineer – CGI 05/2014-02/2019
Client – Office Depot (UAT Tester)
 Developed comprehensive test plans and test cases for a retail eCommerce B2B, B2C
application, resulting in a 30% reduction in critical defects and an overall improvement in
application quality.
 Collaborated with developers and stakeholders to identify and track defects, leading to a 20% decrease
in defect resolution time and an enhanced user experience.
 Expert in UI and Browser Compatibility testing using various versions of (IE, Firefox, Chrome, and Safari).
 Responsible for CMS Sitecore related testing by using page editor and components.
 Responsible for overall success of System and User Acceptance Testing (UAT) activities.
 Performed testing on across the breakpoints (Desktop, Tablet and Phone) as well as cross browsers to
meet the requirement and creative design.
Client – BMW
 HMI/Infotainment Test i.e., Vehicle S/W testing (all remote services versions of cars (BMW, RR, & MINI COPPER).
 Tested infotainment mod Navigation, Entertainment, Bluetooth Connectivity, Radio, Wi-fi, Speech Recognition, &
Settings. Perform phone projection test on Android Auto and Car Play, A2B and CAN Simulation Tools.
 Involved in testing features in Navigation such as One-Shot Destination, Point of Interest, On-route traffic, Day
view, Night View, Satellite View, Audio Integration, and Gas station selection.
 Involved in Functional, Performance, Usability, Regression, smoke testing, Validation testing, and Mobile
device testing on IOS, and Android, Performing UAT with Production data when flashing software builds in
Terminal.
 Execute test scenarios, document, and evaluate the outcomes of the tests to generate detailed
reports. Document and troubleshot the any defects or issues and monitored the logs.
 Created and executed SQL queries to validate data integrity and perform database testing.
 Awarded a "Pat on the Back" for consistently identifying high-priority bugs and finding root-cause analysis.