o.

Department of Public Works Ref: DPWOOOOO/09

Associate Director-General briefing note
Queensland Health Payroll Replacement Project Resourcing Impacts
Purpose To provide the Office of the Associate Director-General with
information on the impact to CorpTech of resourcing the
Queensland Health Payroll Replacement Project
Urgency Project resourcing requirements are impacting both core service
delivery capability and CorpTech's capacity to resource
additional project activities
Background
IBM is engaged as Prime Contractor to implement a replacement rostering and payroll
solution for Queensland Health under the Queensland Health Implementation of Continuity
(QHIC) Project. The solution will replace the current rostering solution, ESP and payroll
application, LATTICE with Workbrain and SAP respectively.
Corp Tech is required to provide customer supplied resources under the terms of the
contract and has a number of key staff working on the project. Although these staff were
originally provided as business analysts they have over time become key implementation
resources. Customer supplied resources are funded by the Corporate Solutions Program
(CSP) and are subsequently backfilled where necessary within the Service Delivery and
Project Delivery teams. At least 'five of these resources will return to CorpTech as support
resources after the project has gone live.
In addition to the customer supplied resources, CorpTech Service Delivery and Project
Delivery are injecting significant resources into the consultation and review processes for
Project Work Products and Deliverables along with User Acceptance Testing activity to
supplement the QHEST and IBM project teams and facilitate the achievement of key
project milestones. These resources are draining existing support resource capacity and
adversely impacting normal service delivery activity.
CorpTech is also providing resources for release acceptance and transition activities as
would be expected in such a project. This support is considered core service delivery
activity.
The QHIC Project has missed several key milestone dates and is currently targeted to go
live in November 2009 with the first pay run scheduled for Monday 30 November for an
employee pay day of Wednesday 2 December.
rO:\RTI 10003R - final\AOG meetinas\2009-08-26 ADG BN QHIC Project Resource Imoacts.DOC
RTI Document No.68
Issues
CorpTech is currently providing a much higher level of support to the QHIC project than
was originally envisaged under the contract. In September CorpTech will provide an
additional 15 staff equating to 13.1 Full Time Equivalents over and above the customer
supplied resource requirements. This excludes staff engaged on release acceptance
and transition support. The number of non-CSP funded resources working on QHIC is
having an adverse affect on service delivery to other clients as there is currently no
funding provided for backfilling these staff. There is placing significant pressure on a
set of key resources that can not continue to be sustained.
These resources are not funded by the QHIC project and are being provided and
funded from core service delivery capability.
The anticipated July to November (inclusive) cost of the additional resources is
estimated at $586,000.
CorpTech service delivery is currently being impaired in both the Project Delivery and
Service Delivery branches. Service Level Agreement key performance targets are not
being met in some cases and maintenance and request for change activities are being
delayed and agreed timelines missed.
The Corporate Solutions Program forward program of works and Machinery-of
Government change projects will draw on the same Service Delivery resources and
may be impacted due to resource constraints unless backfilling strategies can be
funded.
Current position
To enhance the likelihood of a 2009 go live for the QHIC project, Queensland Health
has agreed to exclude the development of a full payroll costing solution (Defect 1100)
in the current release.
CorpTech and Queensland Health will be required to develop both an interim
workaround to Defect 1100 and, post go live, a full on-system costing solution. This will
require Significant resource input during the final stages of the project and immediately
after go live.
It is antiCipated that the QHIC solution as implemented will require significant effort to
maintain over the first months post go live.
CorpTech has modelled the resource and associated cost of providing support to the
QHIC Project and is seeking endorsement to have these costs met from within the
Corporate Solutions Program. Detailed costings are available to substantiate current
resourcing effort.
Contact Officer Endorsement
Philip Hood Margaret Berenyi
Executive Director General Manager
Service Delivery, CorpTech CorpTech
31791011 37219838
0417143590 0417705240
Date: 25 August 2009
Endorsed by: double click check box. select 'checked' under 'Default Value', then 'OK'
o Legal Services 0 Human Resources .
o Finance 0 ISD
D ERU D Other: Please Specify
RTI Document No.69
I 0 Copy to ERU
RTI Document No.70
Pages 4 through 7 redacted for the following reasons:
- - - - - - - - - - - - - - - - - - - - - - - - - - - -
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IBM will need to replan the project schedule to determine the balance of project activity
necessary to achieve a go live no later than March 2010.
CorpTech, IBM and Queensland Health will undertake the following:
o Confirm business and technical requirements for defect 1100
o Fully analyse the IBM options to mitigate defect 1100.
o Undertake an impact assessment to the current schedule and consider the
business dependencies to facilitate the earliest possible go live
o Review current resource allocation and prepare a new resource plan to align
with the schedule review
o Prepare a revised test plan for User Acceptance testing, Stress and Volume
testing and Payroll Performance testing
CorpTech will engage SAP and other parties as required to undertake an assessment
of the total architectural solution of Workbrain and SAP.
Contact Officer Endorsement
Philip Hood Margaret Berenyi
Executive Director General Manager
Service Delivery, Corp Tech Corp Tech
31791011 37219838
0417143590 0417705240
Date: 14 August 2009
Endorsed by: double click check box, select 'checked' under 'Default Value', then 'OK'
o Legal Services 0 Human Resources
o Finance 0 ISD
o ERU 0 Other: Please Specify
RTI Document No.75
e
Queensland
Government
Public Works
Queensland Health LATIICE Replacement Project
Project Assurance Report
09 July 2009
RTI Document No.76
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Severity 1 and Severity 2 Defect Trend
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I Queensl. nd Governmenl
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RTI Document No.78
Proposed Revised Schedule - 08 July 2009
JUL AUG SEP OCT NOV DEC
I 6_' I 1
UAT R. TNt 31fT .
I
2417
'C 31n UAT Erjtry Checkpoint
Environment Pre. .
UAT I
UAT E2E 4 x Payruns 21/9
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fA!\ QueenslandGov.,nment
\l)' \ 0._"-,( of JIIlWk WINb
-........ .....
RTI Document No.79

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RTI Document No.80
---
Summary
User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all
test scripts
Improvements in the time taken to run a standard payroll have been made, with more areas of
opportunity still to be explored. Processing time for a standard pay run now within Queensland
Health's processing window requirement
A retrospective pay was tested for the first time taking 66 hours to execute for 80,000 employees.
IBM are exploring performance improvements to reduce the execution time for this type of pay run
(executed once every 2-3 years)
Queensland Health have expressed concern regarding the performance of the system when a
large number of users access the system. IBM are investigating
Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech
with approximately 40 being downgraded to severity 3. Largest area of severity 2 defects is in
timesheets (76), followed by leave (42)
IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July
milestone of no severity 2 errors - current IBM rate 15 pd (avg), QH 8 pd (avg)
Probable outcome is that User Acceptance Testing will commence with some severity two defects
not being resolved, but delivered during the User Acceptance Test period
To maintain November 2009 implementation date consideration needs to be given to additional
IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4
weeks (providing the risks are manageable)
Project team is focussed on delivery, but as expected, tensions remain high and will need to be
closely managed. Michael Kalimnios will attend Board meetings until end July 2009
CorpTech
Quee!'sland Governmenl
I'III rflMDi III ClI'jIIONhr buJlnrSJ sarOrdlNUI
---........ ..........._ _
RTI Document No.81
Pages 15 through 17 redacted for the following reasons:
- - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Associate Director-General Briefing
Queensland Health Lattice Payroll Implementation
The Board met on 16 July 2009 and approved the extension of time by two weeks to
allow sufficient time for all errors to be retested, thereby allowing a 'clean entry' (no
severity 1 and severity 2 defect) into user acceptance testing.
IBM has confirmed that based upon current progress of defect resolution that it would
be able to rectify all currently identified defects by 29 July 2009. The current trends on
defect resolution are encouraging. The focus is now on Queensland Health's ability to
undertake the required re-testing of rectified defects within the revised timeline.
Queensland Health has raised an issue regarding the performance of Workbrain
(rostering I timesheet). The requirements are for the system to be capable of
supporting 3,000 concurrent users. At this time the system is not capable of performing
to the required level.
IBM has stated that the speCification that was agreed with Queensland Health is for
600 concurrent users and the system is capable of scaling to 1,300 concurrent users.
IBM has agreed to investigate further how to improve the performance of the system to
enable it to scale to 3,000 concurrent users before the go-live date. IBM will fly in
specialist resources for this activity.
The Queensland Health business model has changed since the commencement of the
project. The original intent was for all processing to be done centrally within the Shared
Service Provider entity within Queensland Health. Under the original business model
600 concurrent users was sufficient. The revised business model now distributes the
rostering workload out the regions, thereby increasing the concurrent user requirement
to 3,000.
The concurrent users' discussion is another example of requirements not being
adequately defined or sufficiently communicated by Queensland Health so that all
parties have a common understanding of the system's scope. This lack of clarity in
scope makes it extremely difficult to pursue IBM over delays or performance issues
relating to the project.
The Board has agreed that James Brown, Director Program Delivery Directorate,
CorpTech will act as an independent chair for the Queensland Health Project
Directorate meeting.
21 July 2009
RTI Document No.85
,
8
Queensland
Government
PubUcWorks
"
Queensland Health LATTICE Replacement Project
Project Assurance Report
18
th
June 2009
RTI Document No.86
PUHN(D
ACTUAL
Observation:
Total number of Test Cases 2211
Total completed Test Cases 1415
Remaining Test Days 15
Current completion rate per day 45
Required daily completion rate 95
Working days since start of UAT 32
Slippage from planned
execution 12 (38%)
Comment:
Queensland Health committed that all the tests
will have been completed by 3 July 2009.and
will consider strategies such as additional
weekend work and extended daily hours in
order to achieve this target.
The total number of test cases has been revised
from 3307 down to 2211 , as Queensland Health
have elected not to count repeat test
executions.

CorpTech P guaens.and Govo!!'ment

__

.
RTI Document No.87
,.
,
4. Status of All Sev1 &Sev2 System Defects
. ,
' 60
''''
' 20

1Il 100 .'
:3

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Ii 80
z
60
"
.u 2J 25 27
20 10 .20 21
"
There are 201 open severity 1 and severity 2 errors
" . ,. "'": : , 1
5 sec c C C C C C C C C C C c 5
2
M 0 S S 8 S 8 8
Green line indicates that the defects have been retested
__ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrx;e:l ln ""'YI [
IBM's performance in clearing outstanding defects has
improved significantly.
Improvement in retesting is now evident. This trend
needs to continue in order to meet 3 July 2009.
2.7 31 J2
2110
CorpTech A
,."".. 1I:!",1JIImlfII' buJilndJ jDwrJmd 0.,.11,,*,101 ,...kWW'"
---- ..........
RTI Document No.88
--
Current Rescheduling
starts 15m
12M
SmItty check:
Open defects + discovery rate -
resolution rate ->0 by 24AJ7
--
2_ _ _7 171" I 24,.7 31ft7 ,,/01 _. 2V11,
Sev1 and SeY2 defects
executed and
All Se"" and SeY2 defects
closed and all test cases
executed and passed
Max 2x Sev1 defects
Max 20x Sev2 defects
UAT completion
on 11m - Sim2
CorpTech
f'Vrllltrl ..., ....-_....... e
.
RTI Document No.89
Queensland Health Meeting Outcomes - 17 June 2009
Queensland Health have committed to meet 3 July for completion of UAT
Will work weekends
Will work extended daily hours
Team is focussed on project del ivery and a go-live date by end November 2009
IBM withdrawing from the project is not an option












Resolution (including testing) of Sev1 and Sev2s before 31/7/09 will be challenging for IBM,
consideration may need to be given to prioritisation of the resolution effort and this will be
managed through the Governance Board. In any event, any sev1 and sev2 defect that are agreed
to be deferred post "go live" must be resolved before the system is accepted. Qhealth remains
concerned about the effort/complexity resulting from the accumulated number of "work arounds".
Funding for the delay needs to be resolved. Qhealth has not agreed to meet the additional $2m and
remains committed to the previously agreed Qhealth contnbution of $7m.
CorpTech I ~ Qunsllnd GoVllmmenl
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~ . , . ' O""""'tr.lqlPlllllkWaI'kl
~ ~ - - - - ~ ~ -
~
....- - ~
RTI Document No.90
s.49 - Contrary to the public interest
,-'
EXECUTIVE DIRECTOR CTC-13933
SUBJECT
Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)
BACKGROUND
The IBM prime contractor has proposed to implement WorkBrain to process the awards for
whole of Government (w-o-G) HR payroll. The WorkBrain POC environment is urgently
required in order to validate this functionality to be delivered through this solution as an
alternative to SAP. It is also required to confirm the capability of the proposed solution to
scale up to satisfy expected end-state demand and requirements, when aU agencies are on
the new Shared Service Solutions. The criticality of this application demands comprehensive
and progressive evaluation and early identification of issues and prOVisioning capacity and
environments for this Worbrain POC will facilitate this evaluation process.
CURRENT STATUS
In order to provision the hosting of the WorkSrain POC by the 7 January 2008, urgent
approval of this brief is required. It should be noted that, in order to guarantee provisioning of
capacity by the required deadline, the formal procurement request will need to be provided to
the Centre for Information and Communication {CITEC} by the12 December 2007. The
results of the testing of WorkBrain will provide validation and confirmation of the proposed
solution underpinning the IBM prime contractor submission.
There are three phases to the IBM POC:
phase one is non rostering volume tests on the awards calculation;
phase two includes fostering and awards calculation for rostering agencies; and
phase three is futl end state rostering and awards calculation excluding reporting.
This briefing note is seeking approval for the implementation charges to be incurred by
CorpTech for the establishment of the environment to facilitate phase one, proof of concept.
The remaining phases will be address in subsequent briefing notes, once the scope and
costs have been finalised.
Phase One Costs - Implementation
The once off implementation charges for establishing the POC environment for phase one is
$18,046.60 as detailed in the attached CITEC proposal (attachment one).
Phase One Costs - OngOing
The ongoing capacity costs are being incurred three months earlier than required by
CorpTech SSS, and as such CorpTech will incur an additional cost per month of $48,381.40.
These costs will be captured under cost centre EG1000, established for the Lattice
Replacement and the WorkBrain POCo

for the
provision of on-going support services fromCITEC for 2007-08. The ongoing costs for phase
one, WorkBrain POC will be covered under the existing CorpTech contract with CITEC.
However it will require the approval of the variation letter as per attachment two. This will
formalise the new pricings agreed and approved in a previous brief, TRX 00572 (attachment
three).
s.48 - Exempt information
RTI Document No.91
RECOMMENDATION
That you:
1. sign the attached CITEC proposal (attachment one);
2. sign the attached requisition for $18,046.60 (attachment four); and
3. sign the attached letter of variation.
Prepared
Endorsed by:

Gary Palmer Jane Stewart
Director, Technology Solutions Acting Deputy Executive Director
Shared Service Solutions CorpTech
Tel: 3227 7712 Tel: 3247 5225
Recommendation Approved: ... ........................................................... .
Date: ...........!f,./!&9..'3:..................................................
Gllry Palmer
Branch: SSS Tlmotogy. CotpToob
Telephone: (01) 32217712
OoeJl); 0:105 - SSs\TO .1'oc!molDI!J".OO a."eralll,i.M200112xx BN OrR EO (.7 PmoofC..onl oflofrasilUClllf1! lbr WorIcllmiD POe.doc
RTI Document No.92
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out of scope
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, ~
DEPUTY EXECUTIVE DIRECTOR CTC-14373
SUB..IECT
Establishment of an Enterprise Resource Planning (ERP) Central Component (ECC) pre
production and production environment for the Queensland Health Implementation of
Continuity (QHIC) project.
BACKGROUND
With vendor support discontinuing for the current Queensland Health Human Resource
solution, priority attention has been given to its replacement by CorpTech. As a result,
Program 42 has accelerated and condensed the project to facilitate the migration from
Lattice onto an interim SAP ECC and Whole of Government Work brain solution.
CURRENT STATUS
There Is an urgent requirement to establish an environment to host the pre-production and
production ECC systems to enable the QHIC project team to meet the projects go-live date. ,
i
This briefing note Is seeking approval for the once off Implementation charges to be incurred
I
to enable the establishment of this environment for QHIC.
j
Costs - Implementation
!
The once off implementation charge, for establishing the capacity to support the
I
establishment of this environment, is $11,343.20 (Inc GSn as detailed in the attached CITEC
f
proposal (attachment one).
Costs - Ongoing
f
The ongoing capacity costs requires a commitment of 36 months, please see the table below.
!
,
I
VPar charge to host the Production and Pre Production
ECC Systems for QHIC
Four Central Processing Units (CPU) allocation to the VPar
$5,137.00 $184,932.00
$12,614.80 $454, 132.80
Budget
The budget for the CorpTech Share

[.
,
or the provision of on-going support
I
osts for the QHIC environments are
Included in the 2008-2009 budget estimates.
!
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RTI Document No.100
s.48 - Exempt information
s.48 - Exempt information
,.
-2
RECOMMENDATION
That you sign the attached CITEC proposal (attachment one).
Prepared by: ~
GarypalmJ
Director
Technology Solutions, CorpTech
Tel: 3227 7712
7/
r
/
100
K' Date:
Philip Ho
Deputy Executive Director
CorpTech
Tel: 3247 5225
Endorsed by:
I
.Date: / .J1
r
(
0
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RTI Document No.101
Pages 35 through 55 redacted for the following reasons:
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out of scope
s37 access deferred
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-4
Attachment A -Governance
QHIC Project Governance
Key Business User
Adrian Shea
Project Accountabilities
Agency/Department Line
Management reporting
Project Executive
Michael Kalimnics
Portfolio Executive
Margaret Berenyi
leT Provider
Bill Dcak
Portfolio Assurance
James Brown
Program Assurance'"
Tony Price
.. Participates in Program
Board meetings
..
RTI Document No.123
Pages 57 through 60 redacted for the following reasons:
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s37 access deferred
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Ref: CTC-154G8
Submission to the Executive Director
Subject Queensland Health Implementation of Continuity SAP
Implementation Review
Purpose To request that the Executive Director approve the engagement
of SAP to undertake an independent quality assurance review of
the Queensland Health Implementation of Continuity SAP
implementation
Background
A standard activity deployed in the SAP implementations in CorpTech has been the
engagement of SAP to undertake the 'Going Live Check' , an evaluation of the solution just
prior to go live. Given Queensland Health Implementation of Continuity project is a large and
complex payroll implementation and recent issues with Human Resources / Finance
integration design and performance, it is proposed an independent quality assurance
review is completed now during the realisation phase. A primary reason for undertaking the
review now, is to allow for any rectifications prior to go live.
Conduct of this review is also supported by the recommendation from Internal Audit, relating
to the Human Resources / Finance desigl1, that a detailed design review be conducted by
an independent SAP consultant prior to approval of the design.
Scope
The review will be conducted by a team of experienced consultants from SAP Australia who
are independent of the Queensland Health Implementation of Continuity project. Use of SAP
, to conduct the review is appropriate to ensure that the solution design meets SAP standards.
The review will focus on functional and technical quality assurance and project management.
The functional and technical review will include:
completeness of configuration
quality of configuration
flexibility of the config uration
completeness and quality of interfaces and data exchange in and out of SAP, specifically
Workbrain (note: review will not cover Workbrain design but will cover interaction with
Workbrain)
completeness and quality of the Human Resources / Finance integration configuration
including postings to the finance solution
use of "best practice" models and processes compared with bespoke processes
RTI Document No.128
- 2
use of current SAP functionality, ensuring it is used for the purpose for which it has been
designed
ensuring the customer is positioned to take advantage of future SAP functionality
ensuring "SAP Gaps" have been covered in the most appropriate manner, and ensuring
the quality of the "developments" is of a suitable standard.
The project management review Is designed to establish confidence in the ability of the
project to deliver, on time and on budget. The project management review will include:
project risk review to identify risks with the implementation process and determine the
necessary mitigation actions
project management of key areas including system configuration, know-how transfer,
change management and communication
quality of project documentation and the use of Solution Manager.
The approach in assessing the project management and risks includes scheduling a series of
on-site interviews with key project team members and reviewing a sample of project
documentation.
The deliverables from the SAP review will incorporate a detailed review report and a
presentation on findings.
The estimated cost for the review is on a fi xed service fee of $25,000 excluding GST. This
will be met from Program funds.
Exact timing for the review will be confirmed following formal approval to conduct the work.
Recommendation
It is recommended that the Executive Director give approval for:
the engagement of SAP Australia to undertake an independent quality assurance
review of the Queensland Health Implementation of Continuity project SAP Human
Resources I Payroll implementation
expenditure of $25,000 for the cost of the review.
Responsible officer
Recommendation approved
Margaret ereny
Executive Director
own , Program Delivery Director, CorpTech
RTI Document No.129
Ref:
Submission to the Executive Director
Subject Variation to Statement of Work 8 - Queensland Health LATTICE
Payroll Replacement
Purpose Executive Director Approval of Change Request CR000194
Background
Twelve defects have been identified by IBM which have been assessed as 'out of scope' for
the Queensland Health LATTICE Payroll replacement Project.
Discussions between Queensland Health and CorpTech have confirmed that the 12 defects
are new requirements and were not included in Queensland Health requirements
documentation.
IBM has assessed that rectification of the defects would require additional resources at a cost
of $100,000 in order to maintain the agreed implementation date of 23 August 2009.
On 16 April 2009 the QHIC Project Board supported the development of a Change Request
for $100,000 for IBM to incorporate the 12 additional requirements.
The Executive Director, CorpTech has the delegation to execute a Change Request to the
contract with IBM.
Issues
Execution of a Change Request by the Executive Director, CorpTech is required to formalise
a revision to the Queensland Health Statement of Work to incorporate the new requirements.
Recommendation
It is recommended that the Executive Director, CorpTech approve the attached Change
Request.

Responsible officer rogram Director,
ry Directorate
Recommendation approved
RTI Document No.130
.Is '... ".
e
Queensland
Government
Public Works
.Contract Change Document (CCD) Form
Submission: Please send this completed form to CorpTech Strategic Program Office (SPa). corptechspo@treasurv.qld.gov.au
Secti.on 1 - Details of Initiating Officer

f would like the in this
document to be Investigated and the
Customer Contract changed accordingly.
Note: The Initiating officer must sign before
nrnt1 .... to the SPO.
,',;":'::;;.:;;;;;:,:,;,':..-,,,1
1:5:1 No
r8l No
121 No
121 No
t8I No
ONo
t8l No
t8I No
r8l No
Customer (CorpTech)
o Contractor (IBM)
o Other"" Provide Details (e.g. Agency,
SSP etc.):
DYes
DYes
o Yes
DYes
DYes
IZJ Yes
DYes
DYes
Provide Delails:
Section 3 - Contract Change Request Category
hangs request an EXtenSIon =-EO-=T=. ----------,
Ischeinge reti:ltetO an'RFC? .. RFC Number:
Section 4 - Documents Affected
DNo r8l Yes j;. SoW#: 8 Version: 1.2
I&l No Dyes }> sow#: Versiofl:
DNo I8l Yes
!)ill No o Yes Ii- Provide Details:
CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4
RTI Document No.131
.' .
IBM Chango Request (CR) Form
Use this form to raise a OR for the IBM Project Environment only.
Section 5 - Change Request Description

IBM has agreed to the classification of the QO items, as listed in section 7, as
Defects to expedite their closure. due to the impact on UAT
To enable the entry criteria for UAT to be achieved on the Slh May 2009 and
to allow the UAT testing to progress in accordance with the current Schedule.
For the sake of clarity only the following defects, not in order of priority.
require rectification to achieve entry into UAT on the 5
th
of May:
QC Serial No 2690
QC Serial No 2766
QC Serial No 2887
To commence UAT.
Section 6 - Consultation Details
Bill Doak IBM As above
CR000194 QHIC sow 6 Severity 2 Dafec!s_090506 Page 2 of 4
RTI Document No.132
IBM Change Request (CR) Form
Use this form to raise a CR for the IBM Project Environment only.
Section 7 -:- Contract Variation
Identify what Is proposed 10 be ''removod" and "added" to tile Contract. Please be word speoiHc and use the exact text detailed in tile Controcl.
Please provide specific wording includillg appropriate sect/on referollCGs, clause numbers, etc.
You may delete or add Gxtra sections where lIecessary.
To undertake the correction to the QHIC SOW 8 Severity 2 Defects as identified in the table below:
t:!91t
t
pn;,:;):1 9
QC# Description
PPRT: Negative Balances bafng imported from Lattice causing errors in
CWPP Workbrain Instance '
2486
2688 Workbrain UAT Defect #82 - Meal Allowance pay rule 107045 missing from
many calculation groups
2690 WB UAT Defect #187 - Workbrain - Timacode 'MENT' not displayed in
timecode look up table in timesheet through new edit
. 2751 Workbrain UAT Defect #110 - OTM record on timesheet when WRK_BRK
is entered
WB - PPRT - Public Holiday that falls within Y2 pay leave period is paid at
full rate in Workbraln (4)
2854
2766
WB - PPRT - Calc Group for AIN Students is specified for 815% Night
Penalty whereas 17.5% .is paid ill Lattice
2887 WB PPRT - Fatigue Leave and Shift Penalties Paid on PHNR leave
2908 WB - PPRT - Clarification of when a meal allowance is paid for a Nurse
WB - PPRT - Clarification of when a meal allowance is paid for a I-mEA
employee
2910
2919 SAP - PPRT - DB Employer Superannuation including Non-Super
Adjustments in calculation
2961 WB - PPRT - OTEQU1V and MEAL 1 generated when employee has
STDOWN leave applied
2966 WB - PPRT - OT and 0.00 shift end time not paying OT2 QH_SMO
RMOJT_SMO
Payment for these Services is $100,000 ex GST. Invoicing to be raised only on completion
of correction of Defects listed in the above Table.
Section 8 - Reviews
'up
SPO Vendor Management
SPO Schedule & Planning
SPO Resourcing
IBM Finance
CR000194 - QHIC SOW 8 severity 2 Defects_090506 Page 3 of 4
RTI Document No.133
IBM Change Request (CR) Form
Use' this form to raise a CR for the IBM Project Environment only.
Section 9 - Change Request Authorisation Details
All Change Control Documents must be signed end dated by 8 person with authority to approve the change as per Schedule 12
of the Customer Contract.
We hereby endorse the proposed change outlined In this document.
Approval Signatures
We acknowledge and agree that this change request constitutes a Contract Variation. and shall be binding
on parties.
Customers Authorisin
Margaret Beranyi
Position
IExecutive Director - CorpTech
Witness (Name)
Contractors Authorisin
William Doak
Position (Signature) (Date)
IProgram D i t e ~ t o r
I
[
!
I I
Witness (Name) (Signature) (Date)
I I
I I I I
CR000194 QHIC SOW 8 Severity 2 Defects_090506.doc Page 4 of4
I
RTI Document No.134
Department of Public Works Ref: DPWOOOOO/09
Associated Director-General briefing note
Queensland Health LATTICE Payroll Replacement Project
Purpose To provide the Associate Director-General with information
regarding IBM's obligations to rectify system defects during User
Acceptance Testing
Urgency Information has been requested for a meeting with IBM which will
occur within the next two weeks
Background
The Associate Director-General has requested information on IBM's obligations to rectify
system defects during User Acceptance Testing in advance of a meeting scheduled to
occur within the next two weeks.
Current Position
IBM's defect resolution obligations are predominately contained within the contract for the
Queensland health LATTICE Replacement Project.
These obligations rely on a number of ancillary documents, such as a Business
Requirements Specification document, to be produced as deliverables during the course of
the project.
As previously advised, the Queensland Health business requirements have been defined
at a high level and are not in sufficient detail to provide absolute certainty.





Notwithstanding the above, the proposed commercial offer to IBM of an additional
$7 million (excluding GST) is predicated upon IBM delivering an acceptable payroll system
for Queensland Health that includes all go-live requirements, including the correction of all
outstanding issues that prevents employees being paid correctly.
RTI Document No.135
s.49 - Contrary to the public interest
-2
Relevant clauses from the Government's contract with IBM (GITC Version 5 Agreement
Number 0-11) pertaining to the rectification of defects are attached (Attachment A).
Queensland Health Project Board Minutes with the relevant sections highlighted are also
attached (Attachment B).
Contact Officer Endorsement
James Brown Margaret Bereny;
Executive Director General Manager
Strategy and Planning CorpTech
07) 3721 9233 07) 37219838
0428771439 0417705240
Date:
Endorsed by: double click check box, select 'checked' under 'Default Value') then 'OK'
o Legal Services 0 Human Resources
o Finance 0 ISO
o ERU 0 Other: Please Specify
o Copy to ERU
RTI Document No.136
Attachment A
GITC v.5 Agreement Number Q-11 Defect Clause Excerpts
Part 2 of GITC sub-clause 1.1 defines a "Defect" as a "defect, error or malfunction which caused the
Deliverable to not comply, perform or operate in accordance with the Contract Specifications when
operated in accordance with the Contract Specifications;"
Part 2 of GITC sub-clause 1.1 further states that, "Contract Specifications" means the totality of any
technical or descriptive specifications of functional, operational, performance or other characteristics
relating to a Deliverable to be provided under the Customer Contract and may include:
(a) any specifications agreed to by the Customer and the Contractor in the performance of their
obligations under and in accordance with the terms of the Customer Contract.
Given the above definitions, Part 2 of GITC, sub-clause 9.5.2 provides that, "where the Contractor
becomes aware of a Defect or Virus, (including where the Customer notifies the Contractor, in writing
during the Contract Period), without limiting any other rights of the Customer:
(a) the Customer shall provide to the Contractor necessary access to the System; and
(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or
remove that Virus at no charge to the Customer.
Relating to the QHIC Implementation, to date the Project has never received and agreed the complete
and final Contract Specifications. The design and build documentation required by the Customer
Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM
may rely on this ambiguity and discrepancy to dispute what is or is not defined as a "Defect",
RTI Document No.137
Pages 71 through 96 redacted for the following reasons:
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out of scope
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Business Case Submission & Sole Offer Approval
Contractor Engagement
Purpose and objectives:
To fulfil CorpTech's obligations under the Customer Contract for the implementation of the Lattice
Replacement for Queensland Health
Nominated Project Officer:
Malcolm Campbell
Project Title: Integration Tool (XI) Specialist
Division/Branch: Queensland Health Lattice Payron Replacement Project
Tasks to be performed:
Lead senior developers and developers in designing, developing, implementing and maintaining system
enhancements and modifications in the delivery of support to Shared Service Providers (SSPs), Agencies and
CorpTech and completion of project work.;
Analyse business requirements and system specifications and provide strategic expertise to staff and
management to ensure speCifications are aligned to business requirements;
Analyse and solve complex system problems to provide innovative solutions to business requirements in the
delivery of support to Shared Service Providers (SSPs), Agencies and CorpTech and completion of project
work in required timeframes;
Complete system design, speCification, development, unit testing and maintenance and associated
documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech
development standards;
Maintain and enforce a quality based procedural framework for the development and maintenance of the
systems managed by CorpTech;
Provide highwlevel advice on the development of information management best practice and application to
CorpTech;
Liaise. consult and negotiate effectively with'team members. other project teams, stakeholders and client
groups to develop and maintain effective working relationships and the integrity of the overall integrated
solution; and
Contribute to effective. client focussed teamwork by developing an understanding of the roles and duties of
team members within the team and across CorpTech. and working collaboratively to achieve outcomes with a
commitment to quality and customer service
RTI Document No.164
Resource requirements:
Minimum of 7 yrs experience in;
SAP XI technical configuration; Interface design; SAP CPS design and build;
Functional Design; configuration and build; defect resolution.
Estimated cost and source of funding:
Initial Engagement -
Extension 1 -
Extension 2 -
Whole Contract Value =$191,533
Total Engagem ent Value (including all previous spend on this contractor) $1,107,301
The contract is approved to be funded from cost centre EA0007
Risks:
CorpTech are at risk of breach of contract if a resource is not supplied.
There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able
to be met
There would be a risk to the project if there were performance issues with an alternative resource because
they wouldn't have the specmc skills or history of the project to maintain continuity the same as the existing
resources does.
Procurement strategy:
The current incumbent is Ian Cook supplied by SAP through the existing ESP agreement which terminates on
30/06/2009.
Given the difficulty in sourcing someone with the equivalent skill-set and lan's experience and knowledge of
the project. there is no value in a competitive market process; hence a Sale Offer will be issued to SAP for Ian
continuing services.
In the absence of an ESP head agreement, SAP will be contracted through a standard GITC arrangement.
Due to the Total Engagement Value of this contractor, approval will be required from DG. DPW.
This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval
from SLT (CTC-15676 refers - See Attachment A),
2
RTI Document No.165
s.49 - Contrary to the public interest
s.49 - Contrary to the public interest
Timeframe:
2 dayslweek:
Initial Engagement - 06/07/09 - 30/09/09
Extension 1 - 01/10/09 - 31/12109
Extension 2 - 01/01110 --31/03/10
Managing the engagement:
The nominated project officer is aware of his/her responsibilities in managing the project.
The contractor's performance will be monitored by the nominated project officer in conSUltation with the
Business Unit Director and the Resource Management Unit. (A Performance Report will be completed by the
Business Area and kept with the evaluation documentation in the Resource Management Unit).
End of contract management:
Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented
under the guidance of the Project Officer.
The contractor will be advised by the Project Officer of the need to document any new systems or processes
developed during the project.
There will be a process for giving and receiving feedback for the contractor in writing or verbally. through the
nominated Project Officer or another Public Sector officer in accordance with the resulting contract.
APPROVED BY
Name: Malcolm Campbell Position Director
Signed:

.. Date:
f Y! /OCf
.-
APPROVEDBr
Name:
TJamE'ts
Position Program Director

Date:
, \--' "-\
-
Name:
Signed:
APPROVED BY'"
Position
Date:
*Refer Instrument of Delegation 2.4.(authorise Business Case Submission) & 2.5 (authorise Sole Supply)
3
RTI Document No.166
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out of scope
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Business Case Submission &Sole Offer Approval
Contractor Engagement
Purpose and objectives:
To fulfil CorpTech's obligations under the Customer Contract for the implementation of the Lattice
Replacement for Queensland Health
Nominated Project Officer:
Malcolm Campbell
Project Title: Integration Testing (Workbrain)
Queensland Health Lattice Payroll Replacement Project Division/Branch:
Tasks to be performed:
Lead senior developers and developers in designing, developing, implementing and maintaining system
enhancements and modifications in the delivery of support to Shared Service Providers (SSPs). Agencies and
CorpTech and completion of project work;
Analyse business requirements and system specmcations and provide strategic expertise to staff and
management to ensure specifications are aligned to business requirements;
Analyse and so/ve complex system problems to provide innovative solutions to business requirements In the
delivery of support to Shared Service Providers (SSPs), Agencies and CorpTech and completion of project
work in required timeframes;
Complete system design, specification, development, unit testing and maintenance and associated
documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech
development standards;
Maintain and enforce a quality based procedural framework for the development and maintenance of the
systems managed by CorpTech;
Provide high-level advice on the development of information management best practice and appllcation to
CorpTech;
Liaise, consult and negotiate effectively with team members, other project teams, stakeholders and client
groups to develop and maintain effective working relationships and the integrity of the overall integrated
solution; and
Contribute to effective, client focussed teamwork by developing an understanding of the roles and duties of
team members within the team and across CorpTech, and working collaboratively to achieve outcomes with a
commitment to quality and customer service.
RTI Document No.169
I Resource requirements:
I Minimum of 7 yrs experience in:
HR Payroll, Finance, Integration, Defect resolution.
Estimated cost and source of funding:
Initial Engagement -
Extension 1 -
Extension 2 -
Whole Contract Value = $272,976
These costs are based on the incumbent's current rate. It is anticipated that CorpTech will be able to negotiate
a reduction in this rate so figures above represent a scenario.
The contract is approved to be funded from cost centre EA0007
Risks:
CorpTech are at risk of breach of contract if a resource is not supplied.
There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able
to be met.
There would be a risk to the project if there were performance issues with an alternative resource because
they wouldn't have the specific skills or history of the project to maintain continuity the same as the existing
resources does.
Procurement strategy:
The current incumbent is Zab! Jamshidi supplied by Logica CMG through the existing ESP agreement which
terminates on 30/0612009.
Given the difficulty in sourcing someone with the equivalent skill-set and Zabj's experience and knowledge of
the project, there is no value in a competitive market process; hence a So[e Offer will be issued to Logica
CMG for Zabi's continuing services.
In the absence of an ESP head agreement, Logics will be contracted through a standard GITC arrangement.
This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval
from SL T (CTC-15676 refers - See Attachment A).
2
RTI Document No.170
s.49 - Contrary to the public interest
s.49 - Contrary to the public interest
Timeframe:
5 days/week:
Initial Engagement - 01/07/09 - 30/09/09
Extension 1 - 01/10/09 - 31/12109
Extension 2 - 01/01/10 - 31/03/10
APPROVED BY
Name: Malcolm Campbell
APPROVEDBr
Name: James Brown
Signed:
1/ APPROVED BY'"
Name: Margaret Position Executiv,
Signed: 1/, ')rV-1
Date: (4 Ibrno'
'{/ it
Managing the engagement:
The nominated project officer is aware of his/her responsibilities in managing the project.
The contractor's performance will be monitored by the nominated project officer in consultation with the
Business Unit Director and the Resource Management Unit. (A Performance Report will be completed by the
Business Area and kept with the evaluation documentation in the Resource Management Unit).
End of contract management:
Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented
under the guidance of the Project Officer.
The contractor will be advised by the Project Officer of the need to document any new systems or processes
developed during the project.
There will be a process for giving and receiving feedback for the contractor in writing or verbally, through the
nominated Project Officer or another Public Sector officer in accordance with the resulting contract.
"'Refer Instrument of Delegation 2.4.(authorise Business Case Submission} & 2.5 (authorise Sole Supply)
3
RTI Document No.171
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Attachment A
Department of Public Works Ref: DPWOOOOO/09
Associate Director-General briefing note
IBM and QHIC Payroll Replacement Project
Purpose
To provide a briefing for the Associate Director-General on the performance of IBM acting
as a Prime Contractor for the implementation of the Business Solutions Program
Urgency
This briefing note is required for a meeting with the Associate on 15 May
2009
Background
In May 2007 an independent review of the CorpTech implementations of human resource
and finance systems was undertaken which identified issues regarding overall
timeliness and cost of the Business Solutions Program.
The review's recommendation to continue with the program, but seek the expertise of an
experienced externallCT organisation to lead any subsequent implementations as the
Prime Contractor, was approved by the Treasurer. This externallCT provider would
replace CorpTech's implementation role.
In November 2007 the Treasurer, following a competitive tender process, approved
entering into a contract with IBM to undertake the remaining development and
implementation of the new SAP finance and human resource systems as part of the
Government's Shared Service Initiative.
IBM was engaged under a modified GITC contract. IBM proposed that it would develop
and implement human resource and finance systems using a number of Statements of
Work. Each statement of work, once finalised and agreed would be accepted into the
Contract.
The first set of Statements of Work was implemented to transition from the existing Shared
Service Solutions enVironment, where CorpTech had implementation responsibility, to the
Prime Contractor model.
This was to ensure that IBM understood the complexity of the proposed program of work
and for it to establish a Program Office In which each Statement of Work would be
coordinated to maximise expertise across each implementation and reduce the cost for
each agency implementation.
RTI Document No.174
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Attachment B
QH I C Project Governance
Key Business User
Adrian Shea
Projeet Accountabilities
AgencylDepartment line
Management reporting
Project Executive
Michael Kalimnios
Portfolio Exeeutive
Margaret Berenyi
leT Provider
BiD Doak (IBM)
Portfolio Assurance*
James Brown (CorpTech)
Project Assurance
Terry Burns (Health)

0

" Participates in Program
Board meetings
11/0612009
RTI Document No.179
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