THELMA DOEYO AMATEY
Accra, Ghana |+233 24 660 35 92
tdoeyoamatey@gmail.com
PROFESSIONAL SUMMARY
Thelma is a Ghanaian based articulate and
organized HR & Admin Executive with 5 years
working experience whose demeanor pays
attention to detail, team spirited, versatile making
me excel in Office Administration & Management
and Customer Service & relations.
SKILLS
Recruitment & Talent Acquisition Office
Management & Administration Calendar
Management Customer Service Oriented
Exceptional Interpersonal Communication
Effective time management & attention to detail
Business Management, Entrepreneurial & Decision-
making Microsoft Office Suite Proficiency
EDUCATION & CERTIFICATION
Bachelor of Arts in Communications
Ghana Institute of Journalism
2013- 2017
WASSCE CERTIFICATE
Huni- Valley Senior High School
2008- 2012
Diploma in Customer Service- Alison, 2020
Diploma in Public Relations- Alison, 2019
Diploma in Human Resources (HR)- Alison,
2019
WORK EXPERIENCE
HR/Admin Executive
JobHouse Services Limited
January 2020 – Present
Compiling employees’ details to ensure the
smooth administration of payroll
Lead all recruitment process in the Company
Prepare weekly and monthly report
Arrange, schedule and report on meetings
 Drafting employment contracts and filling
Process orders, forms, applications, requests and
office supplies to ensure the smooth operations of
the office
Manage the calendar of the CEO
Admin/HR Intern/Customer Service
JobHouse Services Limited
September 24, 2019- December, 2019
Downloading and screening CVs
Customer Service and Front Desk Personnel
Attend to incoming and outgoing surresponse
Posting and updating already posted jobs online
Responded to clients request both in-person, via phone calls and
emails
Scheduling interviews
Life Planner/Customer Service Representative
Enterprise Life
April 2, 2019- October 15, 2019
Recommend and sell life insurance policies to clients (I was able to
sign up about 80 people).
Address issues of existing clients and prospective clients.
Organize and lead presentations on insurance policies to
prospective and existing clients.
Managed the calendar of my supervisor and ensured the smooth
running of the office in his absence.
Volunteer- Customer Service/PR, Administrator
Palm Institute
February 7- March 19, 2019
Update the Institute’s website and social media platforms with
content (graphics and word).
Prepare and Organize Press Releases and Conferences
Prepare stories for publication using the media (online, print, radio
and television)
Publish Newsletters monthly
Organize and oversee workshops for faculty, staff and students.
Service Personnel (Customer Service/Personal Assistant)
Non- Formal Education Division- M.O.E
September 2017- July 2018
Facilitate Adult Literacy Classes
Organize and facilitate monthly staff meeting
Write monthly reports
Manage the calendar of my supervisor (book appointment, etc).
Draft proposals and letters
Mediator between the office & clients and learners & prospective
sponsors.
Assistant Marketing Manager
Gyenyame Events
October, 2017- April, 2018
Market products using social media, in-person sales and other
platforms.
Prepare presentations for clients and prospective clients
Arrange and meet with clients and prospective clients to negotiate
and talk about pricing, negotiation and seal deals.
Intern- Editor and Reporter- Campus Online News Portal (GIJ
Online) June- August, 2016
Intern- News Reporter- Capital TV January- March, 2014